Business Support

An LVC Faculty

Essential Work, in English

The Faculty of Business Support

“Luxembourg has a worldwide reputation for international business and finance. Many of the

biggest names in business are present in the region and they rely on skilled members of their

business support team. They depend on their staff to meet the needs of international clients and

increasingly this means delivering their services in English. Those without the necessary skills risk

being overlooked in the job market.

English at LVC will give you the advantage you need.”

Ready for Business Support

“LVC is ready to prepare you for work in business support. The programs in the Faculty of Business

Support are designed to enable you do perform your job with confidence and professionalism. At

LVC, we provide professional English language training for call centers, logistics and secretarial work.

Additionally, LVC has the ability to create individual, fully customized courses designed to meet

your requirements. Speak with an LVC consultant today regarding your English language needs.

At LVC, we can develop the English language skills you need in order to succeed in the field of

business support.”

Rita Costa Director of Studies

English Department

Erlend Firth ESP Consultant

Call Centers

Unit 1 – Call Center Layout

Unit 2 – Tools and Equipment

Unit 3 – Work Hours

Unit 4 – Qualities of a Representative

Unit 5 – Skills 1

Unit 6 – Skills 2

Unit 7 – Basic Actions

Unit 8 – Phone Communication 1

Unit 9 – Phone Communication 2

Unit 10 – Leaving Messages

Unit 11 – Transfers

Unit 12 – Taking Payments

Unit 13 – Call Types

Unit 14 – Answering Services

Unit 15 – Training

Unit 1 – Conversation Cycle 1

Unit 2 – Conversation Cycle 2

Unit 3 – Customer Service

Unit 4 – Tech Support 1

Unit 5 – Tech Support 2

Unit 6 – Sales 1

Unit 7 – Sales 2

Unit 8 – Collections

Unit 9 – Technology 1

Unit 10 – Technology 2

Unit 11 – Metrics

Unit 12 – Performance Evaluation

Unit 13 – Performance Incentives

Unit 14 – Scheduling 1

Unit 15 – Scheduling 2

Unit 1 – Time Management

Unit 2 – Language Barriers

Unit 3 – Handling Angry Customers

Unit 4 – Handling Difficult Customers

Unit 5 – Handling Unusual Situations

Unit 6 – Relationship Management

Unit 7 – Customer Satisfaction Survey

Unit 8 – Customer Privacy

Unit 9 – Online Support 1

Unit 10 – Online Support 2

Unit 11 – Managing Stress

Unit 12 – Health

Unit 13 – Outsourcing

Unit 14 – Management

Unit 15 – Careers

Call Centers: Call Centers is a new educational resource for call center professionals who want to improve their English

communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-

by-step instruction that immerses students in the four key language components: reading, listening, speaking and

writing. Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech

support and automated systems.

Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.

Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through

written and oral production.

Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,

over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and

phrases.

Level 1 - 101 Level 2 - 201 Level 3 - 301

Logistics

Unit 1 – Logistics

Unit 2 – Logistics Jobs 1

Unit 3 – Logistics Jobs 2

Unit 4 – Employment Opportunities

Unit 5 – Basic Math

Unit 6 – Measurements

Unit 7 – Safety Issues

Unit 8 – Customer Service

Unit 9 – Supply Chain

Unit 10 – Supplier Planning

Unit 11 – Types of Inventory

Unit 12 – Inventory Costs

Unit 13 – Third-Party Logistics

Unit 14 – Inbound Logistics

Unit 15 – Outbound Logistics

Unit 1 – Procurement Logistics

Unit 2 – Production Logistics

Unit 3 – Distribution Logistics

Unit 4 – Disposal Logistics

Unit 5 – Food Logistics

Unit 6 – Reverse Logistics

Unit 7 – Emergency Logistics

Unit 8 – Ordering and Scheduling

Unit 9 – Planning Information

Unit 10 – Material Handling Systems

Unit 11 – Material Handling Equipment

Unit 12 – Material Transport Units

Unit 13 – Storage Areas

Unit 14 – Storage Analysis

Unit 15 – Storage Equipment

Unit 1 – Information Systems

Unit 2 – Warehouse Management

Unit 3 – Distribution Centers

Unit 4 – The Loading Dock

Unit 5 – Customs

Unit 6 – Cargo Insurance

Unit 7 – Shipping Documents

Unit 8 – Transportation Load Planning

Unit 9 – Air Freight

Unit 10 – Rail Freight

Unit 11 – Motor Freight

Unit 12 – Ocean Freight

Unit 13 – Logistics Problems

Unit 14 – Security

Unit 15 – Sustainability

Logistics: This book is a new educational resource for logistics professionals who want to improve their English communication

in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step

instruction that immerses students in the four key language components: reading, listening, speaking and

writing. Logistics addresses topics including handling materials, shipping equipment, tracking inventories,

warehousing and career options.

Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.

Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through

written and oral production.

Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,

over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and

phrases.

Level 1 - 101 Level 2 - 201 Level 3 - 301

Sales and Marketing

Unit 1 – Sales

Unit 2 – Marketing

Unit 3 – Types of Sales 1

Unit 4 – Types of Sales 2

Unit 5 – The Marketing Mix 1

Unit 6 – The Marketing Mix 2

Unit 7 – Product Descriptions

Unit 8 – Product Details 1

Unit 9 – Product Details 2

Unit 10 – Distribution and Pricing

Unit 11 – Payment Options

Unit 12 – Costs and Profit

Unit 13 – Describing Change

Unit 14 – Describing Benefits

Unit 15 – The Marketing Sales Force

Unit 1 – Sales Systems

Unit 2 – Opening

Unit 3 – Following Up

Unit 4 – Negotiating

Unit 5 – Closing

Unit 6 – Commisions

Unit 7 – Sales Presentations

Unit 8 – Consumer Problems

Unit 9 – Promotion and Sales

Unit 10 – Sales Forecasts

Unit 11 – Networking

Unit 12 – Motivation Techniques

Unit 13 – Sales Territories

Unit 14 – Sales Ethics

Unit 15 – Internet Sales

Unit 1 – Branding

Unit 2 – Markets and Competition

Unit 3 – Customer Relations Management

Unit 4 – Consumer Behaviour

Unit 5 – Marketing Research 1

Unit 6 – Marketing Research 2

Unit 7 – Marketing Strategies

Unit 8 – Campaign Assessment

Unit 9 – Endorsements and Sponsors

Unit 10 – Marketing Environments

Unit 11 – Market Segmentation

Unit 12 – Advertising

Unit 13 – Marketing Ethics

Unit 14 – Marketing and Technology

Unit 15 – International Marketing

Sales and Marketing: Sales and Marketing is a new educational resource for sales and marketing professionals who want to improve their

English communication in a work environment. Incorporating career specific vocabulary and contexts, each unit

offers step-by-step instruction that immerses students in the four key language components: reading, listening,

speaking and writing. Sales and Marketing addresses topics including the marketing mix, closing, commissions,

marketing strategies and consumer behavior.

Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.

Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through

written and oral production.

Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,

over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and

phrases.

Level 1 - 101 Level 2 - 201 Level 3 - 301

Secretarial

Unit 1 – Office supplies

Unit 2 – Office furniture

Unit 3 – Reference Books

Unit 4 – Office Machinery

Unit 5 – Office Documents

Unit 6 – Greeting Visitors

Unit 7 – Helping Visitors

Unit 8 – Office Schedules

Unit 9 – Phone Calls

Unit 10 – Qualities of a Good Employee

Unit 11 – Departments

Unit 12 – Answering the Phone

Unit 13 – Making Appointments

Unit 14 – Business Letters

Unit 15 – Graphs and Charts

Unit 1 – Office Routines

Unit 2 – Quantities

Unit 3 – Writing Invitations

Unit 4 – Making Travel Arrangements

Unit 5 – Booking a Hotel Room

Unit 6 – Travel Preparations

Unit 7 – Filing Equipment

Unit 8 – Filing Systems

Unit 9 – Record-Keeping

Unit 10 – Business Communication

Unit 11 – Using Computers

Unit 12 – Word Processing

Unit 13 – Meetings

Unit 14 – Conferences

Unit 15 – Conference Supplies

Unit 1 – Company Activities

Unit 2 – Administrative Assistant

Unit 3 – Employment

Unit 4 – Business Transactions

Unit 5 – Agendas

Unit 6 – Taking Meetings

Unit 7 – The Mail

Unit 8 – Official Letters

Unit 9 – Telecommunications

Unit 10 – Business Abbreviations

Unit 11 – Money

Unit 12 – Banking

Unit 13 – Wages

Unit 14 – Bookkeeping

Unit 15 – Requests for Payment

Secretarial: Secretarial is a new educational resource for secretarial professionals who want to improve their English

communication skills in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers

step-by-step instruction that immerses students in the four key language components: reading, listening, speaking

and writing. Secretarial addresses topics including equipment, bookkeeping, business correspondence,

communications and computers.

Levels: The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases.

Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through

written and oral production.

Included Features: A variety of realistic reading passages, career-specific dialogues, 45 reading and listening comprehension checks,

over 400 vocabulary terms and phrases, guided speaking and writing exercises, complete glossary of terms and

phrases.

Level 1 - 101 Level 2 - 201 Level 3 - 301

Coming Soon At LVC, we are continually expanding the range of available courses to ensure that we can provide

the right course for you.

Contact LVC to find out more about these upcoming courses.

Public Relations Customer Care

Trucks and Lorries Business Correspondence

Employers and educational

institutions will be in no doubt

about your English language

skills when presented with this

certificate of professional

training.

Situated close to the centre of London, the University of Greenwich

boasts a substantial Faculty of Education. Drawing on their extensive

knowledge and experience of language education, the university now offers

language certificates for international students.

LVC is the sole provider of Greenwich exams in the Greater Region.

The University of Greenwich

A Prestigious Certificate

Complete your education at LVC by

obtaining a certificate of English

validated by the University of

Greenwich, England.

Each course offered by LVC has a

corresponding, specialized exam and

certificate.

Complete Your

Education at LVC

University Validated Certificates

LVC and Your Education

Level 1 - 101

LVC – Preparation for

AGE

18

Job / University

Level 2 - 201

Level 3 - 301

Certificate of English

AGE

21

The Faculty of Sport Fitness Training

Sports

The World Cup

Worldwide Sports Events

The Faculty of Social Sciences and

Education Kindergarten Teacher

Au Pair

The Faculty of Travel and Hospitality Civil Aviation

Cooking

Flight Attendant

Food Service Industries

Hotels and Catering

The Seafood Industry

Tourism

Taxi Drivers

The Faculty of Construction and Trades Architecture

Automotive Industry

Buildings

Electricians

Mechanics

Merchant Navy

Mining

Natural Gas

Petroleum

Plumbing

Roads and Highways

The Faculty of Design Art and Design

Architecture

The Faculty of Security Air Force

Firefighter

Military

Navy

Police

Security Professional

The Faculty of Science, Engineering

and Technology Agricultural Engineering

Computing

Computer Engineering

Electronics

Engineering

Environmental Engineering

Environmental Science

Genetic Engineering

Information Technology

Mechanical Engineering

Nuclear Engineering

Software Engineering

The Faculty of Business Support Call Centres

Logistics

Sales and Marketing

Secretarial

The Faculty of Business Management Accounting

Banking

Business English

Finance

Human Resources

Insurance

Management

The Faculty of Agriculture Agriculture

Agricultural Engineering

Forestry

Faculties and Courses

The Faculty of Healthcare and Medicine Dental Hygienist

Dentistry

Nursing

Medical Practitioner

Physician Assistant

Physiotherapy

Beauty Salon

The Faculty of Law Law

Introduction to International Legal English

LUXEMBOURG

5, rue de Hesperange

1731 Luxembourg

+352.40.35.47

ESCH-SUR-ALZETTE

WILTZ CASTLE

OUR TRAINING CENTRES

IN LUXEMBOURG

The LVC team is ready to answer any questions you

may have.

Contact our training centre to discuss your

requirements and arrange a complimentary

English placement test today.

LVC – Luxembourg Erlend Firth ESP Consultant – Adult Education

support.account@inlingua.lu

+352 40 35 47

5, rue de Hesperange

1731 Luxembourg

LVC is the product of over twenty years’ experience of delivering first class language training throughout

Luxembourg. During this time, we have developed an extensive understanding of the needs of language

learners. Having identified a need for specialized language training, LVC has responded by providing the

courses you require.

Experts in Education

Learn from the Best

To deliver the best possible learning opportunities, LVC provides experienced, qualified trainers. These

native speaker or bilingual trainers draw upon years of teaching experience. Backed by a wealth of

teaching resources, our trainers ensure the lessons challenge and engage learners.

The International inlingua Schools of Language

inlingua® is part of an international training organization established in 1968 in Bern, Switzerland. There

are over 350 language centres in 44 countries worldwide. Millions of clients and employees of large and

small companies, institutions and government offices have benefitted from the inlingua® method of

language training.