an introduction to highpoint’s lifecycle services
TRANSCRIPT
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An Introduction to Highpoint’s
Lifecycle Services
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Typical Scope of Services
• Configuration of new assets• Logistics and on-line tracking • Installation of new assets• End user sign off and education• Troubleshooting• Redeployment/re-image and re-use• De-installation of old assets• Data cleaning process for old assets• Lease return/resale of old assets
….drives the project to eliminate lease return penalties
• Data cleansing for existing asset databases
Dri
ves
the
Dat
a C
aptu
re,
Dat
a p
rese
nta
tio
n,
Ad
her
ence
to
pro
cess
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Logistics
i-Track
Customer Project Admin
Project Team
Project Details
Project Details
TrackingUpdates
Local Administrator
Location Specific Info
WIN WebServer
Browser Access
Browser Access
Browser Access
Any Third Party
Info/Updates
Customer Info xRef
Customer Project
Management
Browser Access
Browser Access
KPI
AccountManagement
Browser Access
Browser Access
KPI’s and Project Details
Systems that drive the solution
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Facilitates controlled input from multiple distributed parties - forces procedures to be followed for each specific project
Browser Based and real-time – no licensing, no hardware
Single Relational Data Source
I/O flexibility
But most important: Designed to fit the project/customer
i-Track System Characteristics
An effective, highly customised solution that complements the customers business
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Management reports and data mining capabilities
Process governance to ensure repeatability and consistency.
Quick and simple high level management overview …..
KPI’s on-demand
Drill down and searchable detail
Full user / transaction / timestamp audit trail
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Eliminates the dependency on:Fax’s
E-mails
Spreadsheets
Phone calls
Delivers:
Process driven services / Technical knowledge database.
On demand real-time management info
Minimising admin for Customer and Project Team
Systems Summary