an international perspective on culture march 2011
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Half day interactive workshop in Toronto on cultural differences between countries.TRANSCRIPT
An international perspective on culture
by Toronto Training and HR
March 2011
Page 2
Contents3-4 Introduction to Toronto Training
and HR5-7 Definitions8-12 Understanding cultural differences13-14Drill A15-17Characteristics of cultures18-21Impacts on culture for joint
ventures22-23Drill B24-25Four major cultures26-27Three major drivers28-33Hidden individual needs34-35Drill C36-47An example-Netflix48-49Drill D50-51Conclusion and questions
Page 3
Introduction
Page 4
Introduction to Toronto Training and HR
• Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden
• 10 years in banking• 10 years in training and human resources• Freelance practitioner since 2006• The core services provided by Toronto Training and HR
are:- Training course design- Training course delivery- Reducing costs- Saving time- Improving employee engagement &
morale- Services for job seekers
Page 5
Definitions
Page 6
Definitions 1 of 2
Tylor’s definition
Page 7
Definitions 2 of 2
What is culture?Culture is…Forces shaping individual cultureDangers around culture
Page 8
Understanding cultural differences
Page 9
Understanding cultural differences 1 of 4
Eating habitsReligionFamily and genderCommunication and body languageDress codeTrafficTime
Page 10
Understanding cultural differences 2 of 4
Building cultural awarenessHost country’s cultureCultural shockThe adaptation stages
Page 11
Understanding cultural differences 3 of 4
STAGE SITUATION APPROACH REACTION
Honeymoon
First exciting contact
with new culture
Observe
Excitement;
Curiosity;Slight
concern
Initial confrontati
on
First intensive feeling
with new culture
Solve problems in familiar
ways
Confusion;Mystified
about;Others
behaviour
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Understanding cultural differences 4 of 4
STAGE SITUATION APPROACH REACTION
Adjustment crisis
Problems intensify
Experimentation with new behaviours
Frustration;Anger;
Confusion about
Recovery
Sense of belonging to culture emerges
New strategies
to help one function
effectively
New culture is understandabl
eEnjoying
many aspect of it
Page 13
Drill A
Page 14
Drill A
Page 15
Characteristics of cultures
Page 16
Characteristics of cultures 1 of 2
ALL CULTURES HAVE AT LEAST FIVE CHARACTERISTICS IN COMMON:Culture is learnedCulture is based on symbolsCulture is sharedCulture is patterned or integratedCulture is usually adaptive
Page 17
Characteristics of cultures 2 of 2
Cultures are learned and the product of symbols, especially languageThey comprise groups from 40-50 to millions that share common languages and customsIn more complex societies, subcultures may develop, like the AmishThey are generally integrated and adaptiveExceptions occur when resources become exhausted or they are forced into rapid changes
Page 18
Impacts on culture for joint ventures
Page 19
Impacts on culture for joint ventures 1 of 3
Power distanceIndividualism/collectivismUncertainty avoidanceLong term orientationCultural intelligenceLinguistic intelligenceSpatial intelligenceInterpersonal intelligence
Page 20
Impacts on culture for joint ventures 2 of 3
Joint venture successIndividual success Organizational success
Page 21
Impacts on culture for joint ventures 3 of 3
Application: Joint
Venture
Hofstede’s 5
Dimensions
Improving Cultural
Intelligence
Cultural Intelligence
Cultural Diversity
Page 22
Drill B
Page 23
Drill B
Page 24
Four major cultures
Page 25
Four major cultures
Command and controlCompetitiveCollaborativeInnovative
Page 26
Three major drivers
Page 27
Three major drivers
Hidden individual needsLived valuesAgreements-tacit, conscious
Page 28
Hidden individual needs
Page 29
Hidden individual needs-canaries
Need to feel safeLook for concernsSelf preservation focusFlight or fightAddress their needs and everyone is better offCulture of paranoia
Page 30
Hidden individual needs-penguins
Safety is in the rulesObedience is to be praisedRespect authorityCreativity is suspectRevert to Canaries if scaredCulture of stability
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Hidden individual needs-eagles
Love controlWant to WINCreatively get their own wayInsist on obedienceNeed to be recognizedCulture of competition
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Hidden individual needs-barn swallows
Love teamsWork for the groupLearning is keyDiversity is a way of lifeEmotions are importantCulture of collaboration
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Hidden individual needs-swans
Creativity and self-expression are keySelf-directedLove to achieve goals and make you happy - their wayPersonal satisfaction over status and stuffCulture of innovation
Page 34
Drill C
Page 35
Drill C
Page 36
Example-Netflix
Page 37
Example-Netflix 1 of 11
ASPECTS OF THE NETFLIX CULTUREValues are what we ValueHigh PerformanceFreedom and ResponsibilityContext, not ControlHighly Aligned, Loosely CoupledPay Top of MarketPromotions and Development
Page 38
JudgmentYou make wise decisions (people, technical, business, and creative) despite ambiguity
You identify root causes, and get beyond treating symptoms
You think strategically, and can articulate what you are, and are not, trying to do
You smartly separate what must be done well now, and what can be improved later
InnovationYou re-conceptualize issues to discover practical solutions to hard problems
You challenge prevailing assumptions when warranted, and suggest better approaches
You create new ideas that prove useful
You keep us nimble by minimizing complexity and finding time to simplify
ImpactYou accomplish amazing amounts of important work
You demonstrate consistently strong performance so colleagues can rely upon you
You focus on great results rather than on process
You exhibit bias-to-action, and avoid analysis-paralysis
CuriosityYou learn rapidly and eagerly
You seek to understand our strategy, market, subscribers, and suppliers
You are broadly knowledgeable about business, technology and entertainment
You contribute effectively outside of your specialty
CommunicationYou listen well, instead of reacting fast, so you can better understand
You are concise and articulate in speech and writing
You treat people with respect independent of their status or disagreement with you
You maintain calm poise in stressful situations
CourageYou say what you think even if it is controversial
You make tough decisions without excessive agonizing
You take smart risks
You question actions inconsistent with our values
HonestyYou are known for candor and directness
You are non-political when you disagree with others
You only say things about fellow employees you will say to their face
You are quick to admit mistakes
SelflessnessYou seek what is best for Netflix, rather than best for yourself or your group
You are ego-less when searching for the best ideas
You make time to help colleagues
You share information openly and proactively
PassionYou inspire others with your thirst for excellence
You care intensely about Netflix' success
You celebrate wins
You are tenacious
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Example-Netflix 3 of 11VALUES ARE WHAT WE VALUEJudgementCommunicationImpactCuriosityInnovationCouragePassionHonestySelflessness
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Example-Netflix 4 of 11HIGH PERFORMANCE
Keeper testHonestyLoyaltyHard workersBrilliant jerksGreat workplace is stunning colleagues
Page 41
Example-Netflix 5 of 11FREEDOM AND RESPONSIBILITYRare responsible personCurtailing freedomImpact of growth and complexity growthTalent densityNecessary rulesGood v bad processesInhibiting chaosNeed for flexibility
Page 42
Example-Netflix 6 of 11CONTEXT NOT CONTROLExceptionsGood context
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Example-Netflix 7 of 11HIGHLY ALIGNED, LOOSELY COUPLEDThree models of corporate teamworkGoal is to be big and fast and flexible
Page 44
Example-Netflix 8 of 11PAY TOP OF MARKETThree testsTakes great judgementTitles are not very helpfulAnnual compensation reviewNo fixed budgetsCompensation not dependant on success of companyBad ideasWhen it is done right…
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Example-Netflix 9 of 11PAY TOP OF MARKETBad ideasVersus traditional modelEmployee successGood for each employee to understand their market value EfficiencyOptional options
Page 46
Example-Netflix 10 of 11PROMOTIONS AND DEVELOPMENTBaseball analogyNetflix does not have to be for lifeTwo necessary conditions for promotionTimingDevelopment
Page 47
Example-Netflix 11 of 11Why is culture important?What is our culture trying to support?
Page 48
Drill D
Page 49
Drill D
Page 50
Conclusion & Questions
Page 51
Conclusion
SummaryQuestions