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Gerard Loosschilder | Chief Innovation Officer Willem Buijs | Interaction Designer SKIM | Rotterdam | the Netherlands AN INTERACTION DESIGN APPROACH TO CHOICE MODELING IN E-COMMERCE

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Page 1: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add

Gerard Loosschilder | Chief Innovation Officer

Willem Buijs | Interaction Designer

SKIM | Rotterdam | the Netherlands

AN INTERACTION DESIGN

APPROACH TO CHOICE MODELING

IN E-COMMERCE

Page 2: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 3: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 4: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 5: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 6: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 7: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add

SALES SHIFT FROM OFFLINE TO

ONLINE.

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IN THE COMPUTER HARDWARE

INDUSTRY

THE DIRECT WEB SALES WENT

FROM 3% TO 18% OVER THE

LAST 10 YEARS.

US Census Bureau | Jeff Jordan’s blog at Andreessen Horowitz

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Page 10: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add

ISN’T SALES ALL ABOUT

EFFECTIVELY GAUGING YOUR

CUSTOMER’S NEEDS AND

PREFERENCES?

Page 11: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 12: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
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WHAT IS THE

DESIRED

EXPERIENCE?

Page 14: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
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INTERACTION DESIGN:

MAXIMUM SATISFACTION AT

MINIMAL EFFORT

Page 17: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 18: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 19: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
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HOW CAN I HELP YOU?

SIR ..

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HIGH PERFORMANCE

15’’ SCREEN

8 GB RAM

13 I DUAL CORE

VHD CARD

NEED BASED TASK DESIGN

ATIV BOOK 9 (2014 EDITION)

SPECIFICATIONS

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Page 23: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 24: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 25: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
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HOW CAN I HELP YOU?

MADAM

..

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EASILY

FITS YOUR PURSE

WORK EVERYWHERE

WITH 9 HOUR BATTERY

LIFE

EASY TO CARRY ONLY

2,3 KILOGRAMS

NEED BASED TASK DESIGN

WORK LIGHT MAC PRO

BENEFITS

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SEGMENTATION

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SALES PATH

SEGMENTATION

How

When

What

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WE CREATED

OUR OWN PLAYGROUND

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Page 34: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 35: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 36: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
Page 37: AN INTERACTION DESIGN APPROACH TO CHOICE MODELING E … · Intel Core 4Ga SOOGBHD O Items -$0 Acer ASPIRE G Intel Core i7 1 I 8GB Shared Memory I Standard S596 Add to Cart S 684 Add
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SKIM E-TAILORS

MINIMIZE EFFORT

MAXIMIZE SATISFACTION

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QUESTIONS?