‘n how can automation transform your company? · 1 what is intelligent automation? the digital...

How can automation transform your company?March 2019

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How can automation transform your company?

1 What is Intelligent Automation?The digital operational excellence toolkit

2 Automation Failures and Successes Learn from the experiences of others. Hype vs. Reality.

3 Orchestration – your next step?Manage the hybrid workforce - and prepare for the future

4 Approaches to a step changeRe-imagine your automation journey

5 | Copyright © 2018 Deloitte LLP. All rights reserved. R&IA Scaling Lab

F O R R E S T E R | M A R C H 6 T H 2 0 1 9

What is Intelligent Automation?The digital operational excellence toolkit

7 | Copyright © 2019 Deloitte Development LLP. All rights reserved.

Chatbot

Sub-process A

Human

Sub-process B Sub-process C Sub-process D

AI

Robotic Process Automation

Machine Learning

Deep Learning

ChatbotsVirtual Assistants

Orchestration

Automated End-to-End

Robotics

8

Understand the difference

Intelligent Automation hype and reality

9

Top three barriers to scalingrobotic process automation

123

Process fragmentation

Lack of IT readiness

Lack of clear vision

!


What leading organizations do differently…

Think benefits

Establish a

agile operating model

Have a clear vision

Are End-to-End process and value led

Become agile

Think Intelligent Automation

11 | Copyright © 2017 Deloitte Development LLC. All rights reserved.

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Number of opportunities

Low value opportunities

Hig

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pp

ort

un

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Source: DelolitteAnalysis

Use Cases

End-to-End

Tasks


• Running a Digital Transformation

• Performed an Intelligent Automation analysis

across sites and functions

• Found +80 transformational initiatives

• Initiatives can bring +40 millions DKK/year in

benefits

Orchestration: your next step?

14

Example: using multiple technologies (orchestrated using BPM)

BRM/ML

60-95%

Example: using one technology (RPA)

5-40%

• Short processes

• Task oriented

• One department/business unit

• Automation of longer processes

• Across departments/business areas

• Multiple technologies used in combination

Using a BPM tool for orchestration can open for more complex tasks

Approaches to a step changeRe-imagine your automation journey


OV

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EN

EF

ITS

End-to-end value chain transformation through automation

Value Stream Assessment

Intelligent Automation

Scope

Imp

lem

en

t

Quantify

Assess

Scale

51%Of executives report “Enhanced current products” as the top benefit from implementing Intelligent Automation

Step BValue Stream Analysis

Step APain Point Diagnostic

Step CRoadmap

Step DIntelligent Automation Delivery

Clients currently scaling

automation

4%

Approximation of hours to be

saved per business area

7 000+

Approximation of hours to be saved across

the enterprise

40 000+

Process Re-engineering

Process Mining & Analytics

BPM VA/Chatbots

RPAMachine Learning


BPM(Workflows)

ProcessOptimization

Chatbots &Virtual

Assistants

ArtificialIntelligence

Robotics

SystemIntegration

ToolsetDrive your

performancelinked together…

YOUR TRANSFORMEDPERFORMANCE

Reengineering Change Management

Transformed Performance = New ways to work with big payoff

The change is already happening. Are you leading it?

About Deloitte Deloitte provides audit, consulting, financial advisory, risk advisory, tax and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500® companies through a globally connected network of member firms in more than 150 countries and territories bringing world-class capabilities, insights, and high-quality service to address clients’ most complex business challenges. To learn more about how Deloitte’s approximately 264,000 professionals make an impact that matters, please connect with us on Facebook, LinkedIn, or Twitter.

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© 2019 Deloitte Statsautoriseret Revisionspartnerselskab. Member of Deloitte Touche Tohmatsu Limited.


Cost Savings, Quality,

Compliance, …

Bu

sin

ess

Va

lue

Automation Maturity

Cost Savings

Revenue Generation

PoCExisting Processes

Complete TransformationNew Processes

Implementation and orchestration of Intelligent Automation will help you progress…

From PoC to end-to-end business unit transformation 7,000 to 10,000 hours in savings per year

From business unit to enterprise wide end-to-end digital transformation 40,000+ hours in savings per year

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