An Employee’s Bible

Kristine Chen

City of Coral Springs

What Will Be Covered

• Thesis statement

• City information

• Problem statement

• Research methodology

• Research questions and findings

• Research analysis

• Proposed solutions

• Selected solution

• Implementation of solution

• Variables

The Mission

• Prove manuals are the way to go

• What is a manual?

About the City

• July 10, 1963

• Malcolm Baldrige National Quality

• Ranked #44 best city

Quick Breakdown

Subject Estimate Percent

Total population 123,336 ------

Male 61,431 49.8%

Female 61,905 50.2%

One Race 119,563 96.9%

White 84,568 68.6%

Black or African American 25,606 20.8%

American Indian or Alaska Native 758 0.6%

Asian 6,072 4.9%

Some other race 2,559 2.1%

Two or more races 3,773 3.1%

The Issue

• Adjustment of employees

• What’s the reason?– Employee isn’t prepared?

– Employer asks too much?

The 1, 2, 3…

1. What is the topic?

2. Research begins:a) To the web!

b) Literature is great

c) What’s your opinion?

3. Just keep thinking

4. Graphic organizers

What to Find

• How long do employees stay?

• Extra work?– 70.53% said yes!

Years Percentage

0-2 4%

3-5 25%

6-8 24%

9-11 17%

12-15 10%

16+ 18%

What to Find (Cont.)

• Different learners?

Visual/Verbal (readers)

Visual/Nonverbal (images)

Auditory Kinesthetic

Males 18-25 17% 48.1% 38% 20.2%

Women 18-25 35% 36.2% 31.3% 20.7%

Males over 35 27% 46% 35.2%

Females over 35 42% 38.8% 25.7%

Total all Males 21.7% 48.7% 35.1% 17.3%

Total all Females 38.2% 38.2% 28.4% 17.3%

So What Does This Mean?

• High retention rateHappy employees

Thriving business

More jobs available

• Three main learners:– Visual

– Audio

– Kinesthetic

What to Do?

1. Manual – Outline

– Step-by-step

– Picture

2. Notes

3. Training course

4. Audio/video recordings

The Bible

• Alternative to learn

• Reference sheet

• Pressure off

• Less distractions

• Reusable

Why not the Others?

• Notes– What to take notes on?

– Others can’t understand = not reusable

• Training session– Too much time

– Who’ll be the mentor?

– Plan it out

• Audio/video recordings– Low percentage of audio learners

– Hassle to find information

Conducting the Experiment

• Table of contents

• Introduction

• Quick reference sheet

• Instructions for HTE

• Updated map

• Future recommendations

• Appendix

• InDesign

Problems?

• Takes time– Creating

– Uploading

• Who’s going to make it?– Manager

– Employee

– Team

• Comprehension

To Wrap it Up

• Time is money

• Manual saves time

• Counters to variables:– Time consuming

• Reusable

• Skeleton exists

– Who’s making it

• Team effort

– Comprehension

• Manual is a summarization

Sources

• Best places to live. Retrieved from http://money.cnn.com/magazines/moneymag/bplive/2010/snapshots/PL1214400.html

• Bilski, J. (n.d.). Retrieved from http://www.cfodailynews.com/how-long-do-employees-stay-at-one-company/

• City of Coral Springs (n.d.). Retrieved from http://www.coralsprings.org/• Doyle, A. (n.d.). Retrieved from http://jobsearch.about.com/od/careerdevelopment/qt/stay-at-

a-job.htm• Gibson, K. (n.d.). Retrieved from http://www.learningrx.com/types-of-learning-styles-faq.htm• History of coral springs. (n.d.). Retrieved from http://coralsprings.org/history/CityHistory.pdf• Klopp, H. (1998). The complete idiot's guide to business management.• Lehman. (2013, February). Interview by KC Chen [Phone Interview]. Overview of tower leases.• Miller, S. (n.d.). Retrieved from

http://www.4faculty.org/includes/digdeeper/lesson4/learningstyles.htm• NIST. (n.d.). Retrieved from http://www.nist.gov/baldrige/about/index.cfm• U.S. Census Bureau, (n.d.). Acs demographic and housing estimates. Retrieved from website:

http://factfinder2.census.gov/faces/tableservices/jsf/pages/productview.xhtml?pid=ACS_11_1YR_DP05&prodType=table

Survey

• What grade are you in?– 9th

– 10th

– 11th

– 12th

• Have you ever had a job? – Yes– No

• If you had a job, how satisfied were you with the training of your most recent occupation?– Not satisfied– Somewhat satisfied– Neutral– Satisfied– Very satisfied

• What kind of learner are you? – Visual– Auditory– Kinesthetic (hands-on)

• If an instruction manual is provided to you on the first day of work, would you take the time to read it at home? – Yes– No

• What would you like your occupation to be?

Any Questions?

Special Thanks

Chelsea Stahl

Sherri Toops

Donna Hoo

Budget & Management Department

Coral Springs Charter