zong final project 1
Post on 16-Dec-2014
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• Yasir Saeed (MBE133024)• Mudasir Gulzar (MBE131021)• Saad Nafees (MBE133014)• Junaid Ali Khan (MBE133017)
HUMAN RESOURCE OF
• WHAT IS HRM• MISSION AND VISION OF ZONG • HOW MANY DEPARTEMENT EXIST?• Structure of HR Department at ZONG• MAIN CORE FUNCTIONS OF HR
DEPARTMENT• Recruitment and Selection Process• COMPENSATIONS AND BENEFITS• HR OPERATIONS• OD (ORGANIZATIONAL DEVELOPMENT)• SWOT
The process of hiring and developing employees so that they become more valuable to the organization.
Mission Statement
TO BE THE NUMBER ONE
CELLULAR OPERATOR IN PAKISTAN …
Vision Statement
TO DELIVER THE BEST NETWORK SERVICES WITH VALUE ADDED SERVICES THAT IS IN REACH OF COMMON
PERSON
Engineering Department:
All activities related to engineering like transmission, towers, call rotation etc..
Finance Department:
Preparing voucher, invoices, making payments and receipts, tax and audits.
How many department Exist?
Procurement department:
Where all the materials of the company is available like from pen to Machine.
CAD department:
All corporate related activities.
Strategy Department:
Design the strategy of the company
ESS department:
Deals in online banking service, Time pay Facilities etc..
Sales and Distribution Department:
This Department is the back bone of every organization as this department generates revenue for the organization.
Admin Department:
Deals with routine matter
Customer care department:
Where all the customer queries handles.
IT department:
Which deals with technology like 3G, 4G etc..
Hr Department:
Have four main core functions
STRUCTURE OF HRChief HRM Officer
Director HRM
Senior HR Manager
Regional HR Manager
Assistant HR Manager
Team Leader
Team
Planning Recruitment Selection Orientation
PerformanceAppraisals
Safety andHealth
Competent High-Performing Workers
Training &Development
Compensation & Benefits
Human Resource Management Process
4 main core functions
1.Recruitment and Selection2.Compensation and benefits3.Human Resource Operations4.OD (Organizational
Development)
Recruitment and Selection Komal Hayat
Assisstnat HR Manager
ZONG, HQ, Islamabad
Advertising the vacancy Job description, Job Specification Short listing the Candidate Interview Final Interview Selecting the Candidate Making Salary offers GTP
Process of Recruitment and Selection ERF
Form approved by the line managers At the end approved by HR Department After approval, recruitment process starts Preparing JD’s and JS of the vacancy Where to advertise; internally or externally Internally Externally Receiving CV’s Short listing Interview by line Manager Further Short Listing Final Interview Select the candidate
Job Specificatio
n
Prefer both recruitment sources
ZONG’S HR prefer both internal as well as external sources because THEY want candidates to have Equal Employment Opportunity.
Main Focus of Recruitment
The main focus of Recruitment is JOB FIT. Whether the candidate fits for the job or notCV is aligned with the JD.
Fake Resume
Now a days, they face a lot of Fake Resume/CV’sPerhaps their CV’s or Resume aligned with the JD’s but the results is disappointing.
Below AM’s position Assessment TestAM and Above just straight forward interview
Hierarchy is very different in zong.Like in PTCL’s AM is Simply an Officer in the ZONGGrade is equal but hierarchy is different.
Directors of Zong held a meeting, if there is any vacancy of manager or senior manager and match the CV’s of different candidates.
If Internally a candidate is selected then ZONG do the HAF close
Compensation and Benefits
Most important HR Processes The compensation and benefits is about managing The personnel expenses budgetSetting the performance standardsSetting the transparent compensation policies Introducing the competitive benefits for employees.
ArkamOfficer
ZONG HQ, ISLAMABAD
Full employee’s packagesPayrollIncentivesSalary package BonusesAllowancesContractual or permanentCell package Cell number LeavesHouse allowances Rent allowances
ZONG deals in
HUMAN RESOURCE OPERATIONS
EquipmentLaptopFuel card Employees cardInitial id’sEmployees problems Employee’s queriesAny conflicts between employeesEmployee’s grievances
Hasnain Malik HR operation ManagerZONG HQ, ISLAMABAD
All operations activities are done by this domain
In short, joining kits is prepared by this department
At the time of joining, this joining kit is handover by the IT department to the candidate
OD (ORGANIZATIONAL DEVELOPMENT)
USMAN MALIKASSISTANT MANAGER
ZONG HQ, ISLAMABAD
DEALS IN ORIENTATIONS
DEALS IN TRAINING
DEALS IN ORIENTATIONS
New employees orientationFull organization visitTells about hierarchy Visits different department, its heads, managers, their duties, daily routine workDepartment process and policiesVisits different regions Tells the candidate about their region, his work, his department, his reporting line manager.Will take up to 3 daysInvolves 14 department’s POC.
DEALS IN TRAINING
Training involves cost of the companyCompany always see their benefit as well as employee’s career path.Whether the employee wants to excel their career path or not.With this company find out the TNA with the help of Performance Appraisal System
Employee Training
What deficiencies, if any, do jobholders have in terms of
skills, knowledge, or abilities required to exhibit the essential and necessary job
behaviors?
Is there a need for training?
Performance
Appraisal
What tasks must
be Completed to achieve Organizational goals?
What behaviors are necessary for each
jobholder to complete his or her
job duties?
Performance Appraisal“It is the process of evaluating the
performance of employees, sharing that information with them and searching for ways to improve their performance’’.
This system helps the OD department to sort out any discrepancy of any employee Like an employee main duty is analysis but he don’t know the excel.Pre assessment form. Training employees, we design the training calendar. We also calculate the total expense of training as well as examine the trainer. Invitation to the employees for training. Invitations involves time period, locations etc..
TrainingMethodsTrainingMethods
PublicPrograms
PublicPrograms
ConferencesConferences
InternalFacilitatorInternal
Facilitator
TrainingInstitutions
TrainingInstitutions
On JobTrainingOn Job
Training
Films and Videos
Films and Videos
Post assessment form
Training feed back program
Analysis Feed back of line management
Data compile
Motivation Motivation of ZONG employees is based on
two factors, intrinsic and extrinsic. Intrinsic due to fast growing image of ZONG Extrinsic due to attractive pay scale
together with basic facilities such as medical play important role to keep the employees motivated.
Rewards System Promotion is given on the basis of
performance PMO (Project management office)
introduces many club memberships, game shows, lunch arrangement and many more for employee to be motivated., as well as tenure.
Special achievement awards at each individual level, team awards, department awards and division awards.
Rewards System
Reward system policies are strictly practiced at ZONG. Employees are paid when they are supposed to pay.
Other rewards are also fast but they are mostly tenure based rather than performance based.
Policies shows that rewards are totally performance based but in actual this policy is not followed strictly.
Mostly rewards are determined by the organizational membership and seniority.
HEALTH AND SAFETY MEASURES
Maximum jobs of ZONG are not hazardous to health so, there is no such need of health measurements.
Though everybody wants to be safe and that’s why when you visit some ZONG office to meet someone of a high designation level. You need to fulfill various safety measures.
Swot Analysis
StrengthGTPNo Communication barriersMotivation
WeaknessTurn-over RatioLimited advertise
OpportunityFresh GraduateInternational Training ProgramsPromotions
ThreatsEmployeesCompetitors
Recommendations
Conclusion
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