your merchant portal

01Your Merchant Portal

Your DashboardThe Dashboard Tab gives you insight into your customer sales, based on the selected date range.

Learn more about features by downloading the help file

Click on the color segments to explore more details

Click here to view more details

Click here to change the date range

02

Navigate hereto download QR Codes, Add notification numbers or adjust your Rating thresholds

Your DashboardThe Dashboard Tab Heat Map gives you insight into your customer sales, based on the selected date range.

Use this to change the view

Click on a segment for a specific time of day to view average sales

Shows lowest and highest sale amount

03

Your DashboardThe Dashboard Tab gives you insight into the latest Ratings and Comments, Good and Bad Ratings according to the date range you select

Click here to change the date range

Hovering over the total displays the rating breakdown

Latest comment received

Good ratings are displayed and split out by each rating category.

Bad ratings are displayed and split out by each rating category.

04

Your DashboardClick on the color segments

to explore more detail

For more ranking options, click on the headings to sort

05

Based on the selected date range, you can now view your top customers.

Ratings & ReviewsNow you can view Ratings and Reviews from each of your customers and respond accordingly

Change the date range to view the average of ratings received

Change the category to see the trend over time

06

Ratings & ReviewsNow you can filter received Ratings & Reviews to display specific outcomes and action communication or send a voucher

Choose to sent this user or a group of users an send them a message or a voucher

Change the category to filter specific outcomes

07

Message and Voucher WizardContact your Customer or send them a Message or a Voucher

08

Start at the first step to add a message or voucher

Select a template from the drop down.Did you know: You can send us your own customized template!

Complete your subject and message

Message and Voucher WizardContact your Customer or send them a Voucher

09

Complete step 2 to add a voucher

Select a template from the drop down.Did you know: You can send us your own customized template!

Remember to select an Expiry Date

Choose Between anAmount orPercentageoffer

Message and Voucher WizardContact your Customer or send them a Message or a Voucher

10

Navigate through any of the previews to see what the user will see on their mobile device

Press Send and you are done!

Your TransactionsNow The LIVE view displays your Zapper transactions in a tablet friendly format.

Tap here to print this view

LIVE view of the transaction with the rating and review received

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Take action and contact the customer or send them a voucher

Default view

Waiter information included in transaction information

Real-time feedback from your Zapper users

Your TransactionsChange the date range to view your Zapper transactions in a tablet friendly format

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Shows lowest and highest sale amount

12

Change the date range to yesterday or select a custom date range

Tap here to view the grid view

Your Overal l TotalsYour Zapper Cash Up and Settlement totals.

Live view

Shows lowest and highest sale amount

13

Show or hide the totals with a secure pin

Click here to change your pin

Forgot your pin?Tap her

View your fee total breakdown here

Your Customer BreakdownGo to the CUSTOMER view to get to know your customers’ spend history

14

Unique Zapper users

More detail when you tap here

Change the date range for a custom search

Your Customer BreakdownGo to the CUSTOMER view to get to know your customers’ spend history

15

Visit Count Displayed here

Number of Vouchers redeemed

Average spend for selected time period

Total Voucher value

Send an email or voucher to the customer via Zapper

Click here to view more analytics on your customer

Your Individual CustomerView your individual customer in more detail

16

Click here for more detail Updates

information and spend history on date range here

Filter the customer trends

Your Individual CustomerView your individual customer in more detail.

17

View trends by updating the rank filter

View customer transaction history here

Your Customer BreakdownGo to the CUSTOMER view to get to know your customers’ spend history

18

Use any mail editor to create a message to send to your whole customer base. Just email us!

Remember to include your store name and message title in the subject field

Click the SETTINGS “gear” to view and download your QR Code

19My QR C ode

Your PreferencesClick the SETTINGS “gear” to view the options

20

Customize the start day of your working week and select your time zone

Manage and add multiple mobile numbers to receive SMS notifications

Remember to save once you’ve added a number!

Your PreferenceSelect an acceptable threshold for your Ratings and Reviews and receive notifications when users rate you

21

Adjust each category with your own acceptable threshold.

Did you know: The threshold selected here, will help color code ratings and reviews across the whole site

Add SMS recipients here to receive Rate and Review Notifications