world of learning conference 2016 session

PRACTICAL PERSONALISATION Lisa Minogue-WhiteDirector of Learning Solutions

WillowDNA

UNDERSTANDING PRACTICAL

PERSONALISATION

DESIGNING THE LEARNING

ECOSYSTEM

IN PRACTICE – THE IPA

THE FUTURE OF PERSONALISATION

GETTING STARTED

UNDERSTANDING PRACTICAL

PERSONALISATION

DESIGNING THE LEARNING

ECOSYSTEM

IN PRACTICE – THE IPA

THE FUTURE OF PERSONALISATION

GETTING STARTED

WHAT DOES IT MEAN?

WHAT DOES PERSONALISATION OF LEARNING MEAN TO

YOU?#wol16 #personalisation

PERSONALISATION

Def. - the tailoring of pedagogy, curriculum and learning environments by learners or for learners in order to meet their different learning needs and aspirations.

THE LEARNING SHIFT

CONTROL CONTINUOUS

TYPES OF PERSONALISATION

ADAPTIVE TARGETED SCAFFOLDED

Learning that is adaptive to each individual’s need and preferences

Delivery of targeted content to

meet individual knowledge gaps

based on assessment/out

comes 

Identifying and directing individual

learners to what they will need to know before they look for it on their

own

PERSONALISATION

ALGORHYTHMS AND ADAPTIVE

SYSTEMS

COMMUNITIES AND LEARNING

SCAFFOLDS

ECOSYSTEMS / CHOICE

ARCHITECTURE

ConsultantTechnology

WHAT DOES IT MEAN?

WHERE DOES L&D FIT IN THIS PICTURE?

#wol16 #personalisation

L&D ROLE

SIFT

SUMMARISE

SORTSUPPORT

UNDERSTANDING PRACTICAL

PERSONALISATION

DESIGNING THE LEARNING

ECOSYSTEM

IN PRACTICE – THE IPA

THE FUTURE OF PERSONALISATION

GETTING STARTED

THE DIFFERENCE

CREATING THE CONDITIONS

ACCOUNT MGT

Talent Management

Performance Support

Structured Learning

Knowledge Management

Social networking and

collaboration

Access to Experts Based on The e-Learning Guild Survey Learning and Performance Ecosystems: Current state and

challenges, Steve Foreman January 2015

PERFORMANCE SUPPORT

SOCIAL LEARNING

ACCREDITATION

CONTINUOUS PROFESSIONAL DEVELOPMENT

EXPERIENTIAL LEARNING

CHOICE ARCHITECTURE

Understanding the journey and

goal setting

GUIDANCE AND SUPPORT

5Di PROCESS*

DEFINE DISCOVER DESIGN DEVELOP DEPLOY

comms plan, deployment to learning

portal and user feedback

Worked with team to create value chain, understand current practice and define

appropriate mediumObjectives

Work with team to understand working

realities, existing materials, audience

perceptions, risks and opportunities

Develop learning design, video story concepts, develop

visual ‘brand’ and work with SMEs on script

Develop prototypes, work with SMEs to

refine key messagesUAT and sign off

IMPROVE

*Based on work by Nick Shackleton Jones

UNDERSTANDING PRACTICAL

PERSONALISATION

DESIGNING THE LEARNING

ECOSYSTEM

IN PRACTICE – THE IPA

THE FUTURE OF PERSONALISATION

GETTING STARTED

“I have recently been on holiday to Italy, but

I do not want to become a gladiator.”

CONTEXT

HOW THE IPA REPRESENT THE VOICE OF THE INDUSTRY

Macro level: Written for and by its members

HOW THE IPA REPRESENT THE VOICE OF THE INDUSTRY

Micro level: Each programme shaped and customised

through learner contribution

WHAT THE IPA NEEDS TO DO THIS

Consulting and collaborating with industry

Learning contribution

Understanding global context

Enabling Technology

EXPOTENTIAL GROWTH IN LEARNER NUMBERS

ALL QUALIFICATIONS NOW ONLINE – GROUND BREAKING

FOR PROFESSIONAL BODY

AWARD WINNERS

THE GLOBAL STANDARD – USA, THE WORLD’S LARGEST AD

MARKET ADOPTED UK QUALIFICATIONS

IPA – NOW THE GLOBAL STANDARD

LOCALISATION

Develop once, go global

UNDERSTANDING PRACTICAL

PERSONALISATION

DESIGNING THE LEARNING

ECOSYSTEM

IN PRACTICE – THE IPA

THE FUTURE OF PERSONALISATION

GETTING STARTED

ADAPTIVE LEARNING

Learning Paths

AI Engines

Scenario based and user generated

WHAT ALGORITHYMS AND AI IS DOING NOW

50% OF STORIES FROM THE WASHINGTON POST ON OLYMPICS WRITTEN

BY ALGORITHYMS

WHAT ALGORITHYMS AND AI IS DOING NOW

NEW SCIENTIST SEPT 2016 - ARTIFICIALLY INTELLIGENT

TOOLS COULD SPOT HEALTH CONDITIONS MORE

EXPERTLY THAN HUMANS

ARTIFICIAL INTELLIGENCE

AI IN EDUCATION

KNEWTON IS DELIVERING

PERSONALISED LEARNING FOR

STUDENTS

INTRODUCING TOOLS INTO LEARNING

UNDERSTANDING PRACTICAL

PERSONALISATION

DESIGNING THE LEARNING

ECOSYSTEM

IN PRACTICE – THE IPA

THE FUTURE OF PERSONALISATION

GETTING STARTED

WORKFORCE 2020

NEW MEDIA LITERACYSENSE MAKINGCOGNITIVE LOAD MANAGEMENTSOCIAL INTELLIGENCE

THE CHALLENGE

GOOGLE INDEXED 30 TRILLON PAGES LAST

YEAR – WE NEED FILTERS!

THE NEW LEARNING PROFESSIONAL

SENSE MAKER,

CONNECTOR AND CATALYST

ASKING THE RIGHT QUESTIONS

Performance is about

creating the right

conditions – adapting to

the need

A RICH LEARNING ENVIRONMENT

PROFESSIONAL GAMIFICATION

ACCESS TO SUPPORT AND

EXPERTS

COMMUNITIES AND CONTENT

COMBINED

USER GENERATED

AND CURATED

PERSONALISATION

INTELLIGENT REPORTING – SSRS and xAPI

INTEGRATION

MOBILE AND OFFLINE

QUALIFICATION PORTFOLIOS

BLENDED AS STANDARD

LEARNING PATHS

FORMAL CONTENT WORKING PRACTICES COMMUNITY MENTORING/ CHAMPIONS TECHNOLOGY

Customer service academy

Product trainingSystems performance

support

Daily after action reviews

News portal and FAQsLeaderboards

Product champions

Cross-site communitiesCustomer insights

Representatives from marketing and product

development

Managing talent through mentorship

programmesQuick masterclasses

Video insights

Learning portalCommunity site

Mobile performance support

willowdna.com

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