workplace bullying msid

7/27/2019 Workplace Bullying MSID

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WorkplaceBULLYING

Ankush Agrawal

10119006

Definition-by the Workplace Bullying and Trauma Institute,USA

“Workplace Bullying” can be defined as unwelcome

(overt and subtle) behaviors on the part of one or more

individuals whose actions have the effect of causing

psychological harm thereby hampering the target’s ability to perform his/her job.

According to the Institute, it is more common thansexual harassment or verbal abuse.

It is the deliberate, hurtful, repeatedmistreatment of employees drivenby a desire to control.

Bullying behavior may exist at any level of anorganization.

Bullies can and often are managers and supervisors aswell as co-workers.

Did you know?

The word “Bully” use to mean the

total opposite of what it means now.

Five hundred years ago, it meant

friend, family member or sweetheart.

DirectPhysical – hitting, kicking, pushing,

stealing, hiding or ruining someone’sthings.

Making someone do something theydon’t want to do.

Verbal – name calling, teasing,

insulting, threats.

Indirect

Relationship Bullying – gossiping, spreading rumors and

lies about someone.

Making someone feel left out or

rejected.

Workplace Bullying Examples

Being shouted at or humiliated

Being the target of practical jokes

Blame without justification

Exclusion or social isolation

Physical intimidation (proximal)

Excessive micro-managing

Purposely withholding vital information

Examples (cont.)

Setting impossible goals forsubordinates to reach

Blocking potential training andemployment

Tampering with an employee‟s personalbelongings

Removing areas of responsibility withoutcause

Bullying – You Decide?

How does it make you feel?

The Effect of Bullying

-A workplace Manifestation

Absenteeism

Decreased productivity

Manifestation of illness

High turnover

Increased accidents on the job

Violence

The Effects of Bullying…

When targets believe that they havebeen bullied: Some will cut back on work

Some will contemplate leaving the job Only 10% do

Take it out on innocent family or pets

Others will steal from the job, sabotagework, damage equipment, damage personalproperty of the bully or

Contemplate a violent act and carry it out

A Bully Prone Organization

The “Good ole boys” club

A culture of arrogance and huge egos

People live in fear of “ticking” someone off

People in some positions (Admins.) are notrespected and treated as “paper pushers”

People who come up with new ideas getsquashed or trivialized

The “Bully” – Composite Profile

Come from all backgrounds

Are generally competent and

good at what they do.

Relish being at the center of attention, enjoy the limelight

Are ambitious and

aggressive

Tend to have poorinterpersonal skills

Are often arrogant and great

manipulators

Does not like fair competition

Feels that he/she is above the rules

Will hold grudges

Will rarely admit to make mistakes

Is quick to blame, finger – point

Won‟t hesitate to take credit for the

accomplishments of others

Great at “kissing up & kicking down”

Have little integrity

Who is aTarget?

The “Target” – Composite Profile

Come from all backgrounds

Are competent

Are often physically attractive

Are non-aggressive

Have a very low tolerance forunfairness and intolerance

Are independent, refuse to join

established cliquesAre helpful to others and

always willing to share

Source: “Bully In Sight ,“ TimFields

Refuse to be subservient,

subjugated or controlled

Have integrity, strong ethics and

values, are honest and trusting

Have high expectations for

authority

Are sympathetic, caring and

trusting, are quick to forgive

Tend to be talented and creative

Are well-liked, popular and

respected

The Roots of Bullying

Roots of Bullying

Most targets are high achievers this ismore than likely between peers / jealousy

When bullying is boss to target, it‟susually because the supervisor is

“threatened” by the target (fear)

Bullies may experience enjoymentbecause of your pain (Reuters article)

Bullying is on the Rise…

According to a recent study by thenational Institute for Occupational Healthand Safety (NIOSH) bullying in the

workplace is on the rise.

24.5% of companies surveyed indicate

that bullying has taken place; 10.5%

involving bullying by externalcustomers

More women are becoming bullies

Statistics on Bullying

37% of the workplace has been bullied

72% of bullies are bosses

57% of targets are female

Bullying happens four times more than

illegal harassment

62% of employees ignore the problem

Statistics (cont.)

45% of targets report stress related healthproblems

Panic attacks

Clinicial depression

Post traumatic stress

40% of targets never tell anyone

3% of targets file lawsuits

Dealing With a Peer Bully

Request the meeting to “discuss something important to

our relationship”….do not share anything more!

Have her/him meet you in your office or in some neutral

Take control of the encounter – set a 15 minute time limit

Firmly say that calls, doing email, other interruptions won‟t

be allowed

Avoid any small talk; get right to the point. Be direct.

If the boss is the bully

Carefully consider his/her personality and how the feedback maybe received.

Start with the good – what‟s positive about the relationship!

Say what‟s not working for you, exact behaviors on his/her partthat has adversely impacted your productivity.

Express what you‟d like to see done differently.

Allow the boss to respond; don‟t get into a debate.

Commit to doing your part to make things work and to maintain aconsistent level of solid performance.

Thank her/him for hearing you out.

8 Ways To „Bully-Proof‟ Yourself

1) Take an assertive approach early to establish

and enforce your boundaries (bullies bully

those who they think they can bully )

2) Convey clearly that unacceptable behavior isnot acceptable – silence may give the bully

the green light

3) Be forceful when the bully does not respond

to peaceful, reasonable approaches – butnever resort to physical acts

4) Hold the bully accountable for his/her

behavior

8 Ways To „Bully-Proof‟ Yourself

5) Speak with authority and with a commanding

presence - any perceived weakness makes

you susceptible

6) State your demands using “you” statements -

tell the bully what you want in a firm way;

it will get his attention

7) Don‟t be thrown off by taunts and don‟t

respond in kind – address the bully byname and tell him or her to stop!

8) Avoid giving them long explanations; be clear

that certain things are

non-negotiable and not open to debate!

Keep in Mind

Conflict Happens.

Situations happen but work

should not hurt.

Remember: The only thingyou can truly control is howyou choose to respond.

The Power of an Apology

A sincere apology benefits the giverand receiver.

Shows respect and empathy for thewronged person

It is a way of acknowledging an actthat if left un-noticed may

compromise the relationship.

Some things you can say if someone is

getting bullied.

The Golden Rule

“Treat others the wayyou want to betreated”

workplace bullying msid

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