why physicians don't use telemedicine

Dr. Glen McCracken and Teresa Iafolla, eVisit

Top Reasons Physicians Say “No”

to TelemedicineAnd Why They’re Wrong

April 2015

About eVisit

• Telemedicine software for healthcare providers

• A physician-first company

• Our mission is to simplify the healthcare delivery experience for both providers and patients

• evisit.com/request-a-demo/

Who We Are

Teresa Iafolla

Content Marketing Manager, eVisit

tiafolla@evisit.com

Glen McCracken, MD, MBA

Co-founder & President at eVisit

gmccracken@evisit.com

Host

Speaker

Your PresenterGlen McCracken, MD, MBA

Co-founder & President at eVisit

Dr. Glen McCracken is a practicing ER physician with over

20 years of experience. He has been named a Top Doctor

of Phoenix several times, and has served as President

and CEO of Scottsdale Emergency Associates. After

receiving his MBA from the University of Arizona in 2009,

Glen worked as Chief Medical Officer at several medical

startup companies. He co-founded eVisit after

recognizing the need for more convenient and accessible

urgent care.

gmccracken@evisit.com

www.linkedin.com/pub/glen-mccracken-md-mba/9/2a/920/en

Connect

What we’ll cover today

Common reasons physicians don’t try telemedicine

Why these reasons don’t actually hold-up

The advantages of adding telemedicine to your practice

Questions from you

The Common Myths

#1: I need to do a physical exam

• Actually not necessary for a majority of acute urgent care illnesses

• Taking a thorough history is historically considered 90% of the evaluation when paired with the physician-patient interaction

• How a patient feels can be just as important

#1: I need to do a physical exam

• Consider how to use telemedicine for follow-ups or quick check-ins with patients

• We’ve gotten a great response from orthopedic surgeons who can look at wounds through live video

• Use telemedicine for post-op appointments and follow-ups

#2: New Technology is Overwhelming

• True, I know this first-hand as a practicing physician

• eVisit’s software in particular was designed to be extremely easy to use

• Minimal set-up and training required

• Free demos and client success resources

• Created by physicians and expert developers who know user-friendly design

#3: I won’t get compensated for my time

• Most states now allow for telemedicine reimbursement

• Our software facilitates reimbursement

• Many of our physician users charge patients a small convenience fee

• You can replace after-hours calls (uncompensated) with virtual visits (billable!)

#4: It won’t integrate with my EMR

• While many telemedicine services won’t integrate, we can offer integration

• That means all information from virtual visits are captured and stored in your EMR

• Even as a standalone product with no integration, this platform provides real value to patients and ROI to you

#5: It will cost too much

• Many different price models and options out there

• Our price model is very affordable for small/medium medical practices - $99/month per provider

• Almost no set-up or new hardware required (just a webcam and internet access)

• Almost no training required

• And, the ROI is enormous!

#6: My patients won’t use it

• Most patients are not only interested, but like using it

• Most people now use a 2-way video app like Skype or Facetime, and have webcams

• Incredible patient demand for telemedicine options

• Among patients who have not used a telemedicine service, 75% express interest in using one in lieu of an in-person medical visit.

• Only 16% of patients would prefer to seek care for a minor ailment at ER if they also had access to telemedicine services

• 97% patients frustrated by wait times in doctors’ offices

Source: Software Advice survey, 2015

#7: It will increase risk of malpractice

• Actually reduces risk of malpractice

• Better documentation of after-hours calls

• Easier for both physician and patient to do follow-up visits and check-in on recovery or treatment adherence

#8: It’s not secure

• Unlike Skype or other video-conferencing platforms, we’re HIPAA-compliant and have military grade encryption

• We sign Business Associate Agreements

• Our platform was built using TrueVault, a leading provider of HIPAA-compliant, 100% secure applications

#9: It just won’t work for me

• Many doctors are skeptics by nature. We’re smart people and usually overwhelmed by new technology and non-traditional ways of doing things.

• Change is difficult

• But the data shows it DOES work and patients love it (98% patient satisfaction rate)

Benefits of Telemedicine

• Increase patient satisfaction, by providing convenience

• Keep your patients within your practice ( not an UC or ER)

• Optimized patient flow

• Less no-shows or cancelled appointments

• Compensation for after-hours work

• Recapture urgent care visits from ER/urgent care centers

• Increase in practice revenue

• Better patient engagement and more opportunity to interact with your patients

Questions?

Teresa Iafolla

Content Marketing Manager, eVisit

tiafolla@evisit.com

Glen McCracken, MD, MBA

Co-founder & President at eVisit

gmccracken@evisit.com

@eVisitapp

#evisitwebinar

Dr. Glen McCracken and Teresa Iafolla, eVisit

Thank You!

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April 2015