whtasapp - an effective medium for grievance redressal. an approach to good governance maharajganj...

WhtasApp - An effective medium for Grievance Redressal.

An approach to good Governance

Maharajganj Uttar Pradesh

Concept of multiple usage of Whatsapp for Good Governance

Quick Grievance redressal of public and its positive response from public is one of the pillar of good governance. Whatsapp is a one of the effective means of complaint registration from anywhere and anytime to the local administration as well as state administration.

Whatsapp cell and Communication Web

Public

Chairman

Revenue Deptt Cell

Development Deptt Cell

Police Deptt Cell

To establish good governance To Communicate with common peoples To Shorten the time of Compliance To deliver government services faster and easier. Any one can register his grievance from anywhere,

anytime through Whatsapp. Registration via Text, Audio, Video and photographs. Compliance within 10 days guaranteed. We take compliance report in audio, photographs

and video Arrangement for re-compliance in case of un

satisfaction. Complainer’s satisfaction is cross verified as well as

verify the compliance report through related cell.

Objectives and Features

Services available at 24*7 Compliance must within 10 days Its Free services for both Government and

peoples. Ensure the quality of report by audio, video

and photograph. Without audio, video and photographs we not accept report for compliance.

Compliance report could be viewed by complainants also.

Uniqueness

Snapshot

Whatsaap for Revenue Department

9415972575

Whatsaap for Police department

9454400296

Whatsaap for Development department

9161312284

Phtographs

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SN

Department Total Complaints

Compliance

Pending %

1 Revenue 131 125 06 95.4

2 Development 170 142 28 83.5

3 Police 152 143 09 94.0

Effect of system

All Reports are based on photographs, audio and video clips.

S.No

Name Email Phone/ Mobile

Location Role

1 Mr. Sunil Srivastava

dmmah@nic.in 9454417546 Maharajganj Chairman

2 Mr Rajendra upmah@nic.in 9454400296 Maharajganj Secretary

3 Mr. P P Singh lokwani.mrj@gmail.com

9454464920 Maharajganj Team Member

4 Mr. Kripa shankar pandey

complaint.mrj@gmail.com

94544417617

Maharajganj Team Member

5 Mr.Deepak Pandey

complaints.mrj@gmail.com

9415177921 Maharajganj Team Member

6 Mr. Pramod Kumar Sharma

lokwani.mrj@gmail.com

8604307000 Maharajganj Team Member

Members of Project

Thanks