what's culture got to do with it?

What does Culture have to do with it?Presenters:

Carlos Galvan- American Airlines Credit UnionVictoria Harrison-Farmers Bank & Trust

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Meet Our Presenters!!

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Portal Administrator, American Airlines Credit Union

Carlos Galvan

Carlos Galvan is the Employee Portal Administrator for American Airlines Credit Union, a position he earned after the successful implementation of the Passageways portal in 2010 while working there as a Training Coordinator. Carlos has a BS degree in Communications with a concentration in Advertising and Public Relations from Sacred Heart University in San Juan, Puerto Rico – where he grew up. He joined American Airlines in 1996 and worked for the carrier in various areas including Reservations, Customer Relations and Training & Communications.

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Data Operator, Farmers Bank & Trust

Victoria Harrison

Victoria L. Harrison has been employed with Farmers Bank & Trust in Magnolia, Arkansas for five years. She is the Data Processing Work Leader in the IT Department. She is currently a full time student at Southern Arkansas University, also located in Magnolia, pursuing a Bachelors of Fine Arts degree with an emphasis in Communication Design. Victoria recently worked with Passageways to re-launch the “Navigator”. The goals included bringing a more professional look to the portal while making it more user friendly for the employees.

Carlos GalvanAmerican Airlines Federal Credit Union

Culture is EverythingA story about our people, our credit

union, Passageways and

What’s culture got to do with it?

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1. What you are and what you do – defines your brand.

2. It affects the interaction between employees and members/customers.

3. It helps you to attract/retain talent (which in turn saves $$).

4. It attracts great partnerships and creates success for your business and your future.

EVERYTHING ELSE CAN BE REPLACED!

Your Mission: Engage

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”Toto, I've a feeling we're not in Kansas anymore."

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ALS Ice Bucket Challenge

Footer Changed Under Insert>Header & Footer 10Set Date with Header & Footer

Looking for the Invisible: Our Culture

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The “P&P Portal”

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Image of Old Hub

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Fun and Purpose – Mix it Up:• Encourage employees to recognize one another

publicly • Employee Recognition Module introduced an

attitude of gratitude: Appreciation Station• Customized with travel theme and a special host,

Portal Mascot “The Hubster”

Culture Unleashed:

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Show the things employees care about.• We support charity initiatives as much as we can with spotlight

articles, communication campaigns, auctions and conversations. If it matters to them, it matters to us. When Angie accepted the ALS Ice Bucket Challenge and asked Marketing to shoot the video in our parking lot, we knew a video display to show it to branches needed to happen.

Culture Unleashed:

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Show the things employees care about.

Culture Unleashed:

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Show the things employees care about.

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Celebrating the Red, White and Blue in You

Culture Unleashed: On a Budget

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Summer Employee Celebration Featured Photographic Talents, Patriotism and Plans for the Summer Conversations

Culture Unleashed:On a Budget

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Business Units Turn The Chair

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Business Units Join In!

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The Game Changer: Owner Rewards

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The Game Changer: Owner Rewards

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The Game Changer: Owner Rewards

Rainbow Over FSPImage Goes Here

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Victoria HarrisonFarmers Bank & Trust

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Tools used to incorporate Culture

Custom Landing Page - Integrated our company brand - Colors and font - Logo - Mission Statement

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Rotating Stories

We use the rotating stories for several reasons including - Internal Marketing - Wish employees a happy birthday - Community events for all markets - Tips or hints to better use bank resources - Important announcements

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Announcements

All employees can post announcements - Community events the bank is apart of - Children’s fundraisers - Classifieds - Important bank communications

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Support from Executive Management

Executive support is very important and beneficial for a successful portal.

Encourage employees to use and see the positive impact the portal has on daily work.

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Culture Integration Tools

• Custom Landing Page• Employee Recognition• Sales

Management

Goals

• Help Desks• Forms

• Expense Reports

Tasks

• Conversations• Announcements

• EIM

Communication

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Feedback

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