what’s new: web application - ems software · overview 3 • ux and why it matters • prototype...

WHAT’S NEW:WEB APPLICATION

Tara RileyEMS Product Owner

October 27 and 28, 2015

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“Web Application” =

The Artist Formerly Known as “Virtual EMS”

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

Overview

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• UX and Why It Matters

• Prototype Demonstration

• Configuration and Implementation Considerations

• System Requirements

• Feature Availability

• Roadmap & Future Ideas

• Q&A

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

What is UX?

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• User Experience• Encompasses all aspects of the end-users’

interaction with you, your services, and your products (i.e., the web app).

• Meets their needs without a lot of fuss

• Simple and elegant• Enjoyment of use

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

That’s nice…but why do we care?

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Your users are looking for the fastest and easiest way to schedule a meeting.

We want to improve that experience so that, in turn, your experience supporting them is also improved.

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

What do we hope to achieve with better UX?

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• More intuitive use. No training required.

• Less frustration (e.g., better error messaging)

• More self-serve and less reliance on guided assistance.

• An application in which you can take pride

• Mobile responsiveness

• Better-looking

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

Before We Begin…

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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

On to the Show!

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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

To Recap…

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• New Design• Viewing and Searching “My Bookings”• Creating a New Reservation

• Choosing a Room without Searching

• Attendee Management

• Seeing my Reservation Summarized in One Screen

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

How are these changes beneficial to me?

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• Shorter implementation timeline

• Less user training

• Less need for customization

• You don’t have to be a web designer or know HTML to administrate the site.

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

If you have Virtual EMS today…

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• Web Text streamlining = Less instruction and more context

• Tighter Web Menu sequencing

• Dependent User-Defined Fields (UDF’s)

• Available in January 2016 release

• “Classic” Web Request for guests only = Less data entry for you

• Test before you implement.

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

System Requirements – Desktop Browser

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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

DesktopBrowser v7 Jan-16 Jun-16Internet Explorer7 XInternet Explorer8 X XInternet Explorer9 X XInternet Explorer10 X X XInternet Explorer11 X X XMicrosoft Edge XFirefox X X XChrome X X XSafari(Mac) X X X

System Requirements – Mobile Browser

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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

MobileBrowser Platform v7 Jan-16 Jun-16Chrome Android X X XChrome iOS 7 XChrome iOS8 X X XChrome iOS9 X XSafari iOS7 XSafari iOS 8 X X XSafari iOS9 X XInternet Explorer WindowsPhone 8.1 XInternet Explorer WindowsMobile 10 X

Web App Feature Availability

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Feature v7 Jan-16 Jun-16

NewDesign andUXX

Mobile ResponsivenessX

User-Defined FieldEnhancements (DesktopClient)

X X

Booking-Level Check-In(DesktopClient)

X X

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

Roadmap

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• Continued work on the redesign

• Improved Workflow through template categorization:• “Quick Schedule” (“I just want to book a room.”)

• Videoconferencing

• Hoteling

• Service Requests

• Web meeting tool integration (e.g., WebEx, GoToMeeting, etc.)

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

Looking into the Future…

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• Remembering “commonly-used” values such as rooms, event names, people, etc.

• Improved visitor management

• “Fuzzy match” searching = “Nothing matches your search, but here are some other ideas…”

• “1-click juggling” = move things around quickly

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

Questions?

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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

Additional Session Recommendations

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- What’s New in…

- The Mobile Application

- The Desktop Client

- EMS for Outlook

- Gain Utilization Insights by Instituting Booking-Level Check-In

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

Even More Session Recommendations

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- Virtual EMS Designer Studio

- Managing Complex Requests: Simplifying the End User Experience

- Simplifying the End User Experience for Self-Service Space

- Effectively Managing Self-Service Space

- Customer Experience Workshop

© 2015 Dean Evans & Associates LLC | Confidential & Proprietary

WHAT’S NEW: WEB APPLICATION

Tara RileyEMS Product Owner

Don’t forget! Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!