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What is Dynamics
365?How Microsoft is using Azure and Office
365 to modernize their business applications?
Nicolas GeorgeaultEmergent technologies Officer
ngeorgeault@club-sharepoint.fr@ngeorgeault
86% Of CEOs see digital as their # 1 priority
The CEOs are convinced that of all the current global trends, It is the technology that will have the most impact and transform their business.
Technological advancesDemographic Changes
Global change in economic powerRare resources & climate change
Urbanization
How is your business impacted by the digital revolution?When is it your business model?
Digitale transformation Result
Engage your customers
Make your employees more Agile
Optimize your operations
Transform your
products
Digitale tranformation
Create an intelligent cloud computing
platform
Customize your environment
Reinvent Productivity and Business Processes
Differentiation · Agility · Cost
TRANSFORMATION OF
BUSINESS PROCESSES
Azure and Office 365 as support for application modernization
• Simplify management and operations• Continue to take advantage of previous development investments• Reassure users with identical versions
• Unify authentication• Provide an "abstraction layer" of the service• Consuming Services Available in Office 365• Homogenize the Experiences
• Transforming the backend without worrying users• Innovate on the management and structure of data in a
transparent way• Edit in depth and take advantage of the BigData
• Benefit from the contribution of Azure services• Enrich the product with intelligence functionalities• Connect systems altogether• Identify correlations in uses and processes
Publish applications “as is” in the cloud
Make client applications
more reliable
Transform the backend
Extend cross- functionalities
Modernization in 4 acts
What is Dynamics 365?
CRM ERP
A new era of intelligent business applications
CRM ERPMicrosoftDynamics 365
A new era of intelligent business applications
Microsoft Dynamics 365
Applications intelligentes : Office 365, Power BI, la suite Cortana Intelligence et Azure loTVENTES OPÉRATIONS FINANCE
SMARKETING SERVICE CLIENTSERVICE SUR
SITEAUTOMATISTION DE PROJET DE SERVICE
An intelligente platform
ACTIONINTELLIGENCE
Office 365
Dynamics 365 LinkedI
n
Etc..Météo
loTAnalyseweb
Médias sociaux
CRM + ERP
Microsoft Dynamics 365Before Now
Dynamics CRM• Sales, Service, Marketing• Field Service• Project Service Automation• Social Engagement
Dynamics AX
‘Project Madeira’
Dynamics 365 for Sales Dynamics 365 for Customer ServiceDynamics 365 for Marketing Dynamics 365 for Field ServiceDynamics 365 for Project Service Automation
Dynamics 365 for Operations (Enterprise Edition)
Dynamics GPDynamics NAVDynamics SL
Dynamics GPDynamics NAVDynamics SL
Dynamics 365 for Financials (Business Edition)
• Portals• Gamification• Voice of the
Customer• Unified Service Desk
MicrosoftDynamics 365
Sales
CustomerService
Field Service
Project ServiceAutomation
Operations
Finance
Marketing
SalesSales
Features
Opportunity Management
Social Selling
Office 365 Productivity
Mobility
Account Management
Activity Management
Intelligence
Scenarios
B2B or B2C pipeline management
Stakeholder Management
Membership Management
Wealth Management
Donations and Fundraising
Grants Management
Loyalty Management
Sales examples
MarketingMarketing
* Empired support Marketo and ClickDimensions as strategic marketing platform providers partners. There are other Marketing platforms that integrate with Dynamics 365 additionally.
Features
Lead Management
Campaign Planning
Marketing Lists
Social Engagement
Intelligence
Enterprise Marketing*
Business Marketing*
Scenarios
Nurture marketing
Contextual personalisation
Omni-channel marketing
Progressive profiling
Event management
Web analytics
Marketing examples
Field ServiceField
Service
Features
Scheduling & Dispatch
Asset and Warranty Management
Service Agreements
Inventory Management
Resource Management
Customer billing
Dedicated Mobile App
Scenarios
Connected Field Service (IoT)
Traditional asset break/fix
Healthcare client management
Financial services on-the-road
Home services (car service, home maintenance)
Facilities booking
Field Service examples
Project Service Automation Project Service Automation
Features
Scheduling
Resource Management
Time & Expenses
Project Planning
Team Collaboration
Customer Billing
Intelligence
Scenarios
Business / Professional Services
Construction
Engineering
Legal
Accounting
IT
Project Service
Customer Service Customer Service
Features
Case Management
Self Service Portal
Agent Enablement (Unified Service Desk)
Integrated Social Engagement
Knowledge Base Management
Omni-Channel Communication
Intelligence
Scenarios
Employee Self Service (HR / Help Desk)
Customer / Partner Self Service
Complaints and Issues Management
Call Centre
Public sector citizen services
Claims management
Client care
OperationsOperations
Features
Retail Budget Control
Procurement & Sourcing Warehouse Management
Supply Chain Management Transportation Management
Project Accounting Inventory Management
Human Capital Management Order fulfillment
Manufacturing Mobility
Financial Management (AR/AP/GL) Analytics and Reporting
Operations
Finance (‘Project Madeira’)Finance
Features
Supplier / Vendor Management Sales Invoicing
General Ledger Product Management
Accounts Payable Mobility
Accounts Receivable Analytics and Reporting
Empired Ltd.
Financials example
Purpose-built end-to-end business processEmpower people to delight customers through an end-to-end view PROCESSProspect Cash
Lead Opportunity Quote Sales Order Fulfillment Invoice
PERSONAS
Customer lifetime value
ACCOUNT MANAGER
Pricing, discounts, taxation
SALESMANAGER
Product availability
PRODUCTION PLANNER
Order information, resource reservations
CREDIT AND COLLECTION MANAGER
Payment history
SALESREPRESENTATIVE
CustomerService
Problems, Issues, Requests
CUSTOMER SERVICE
Unified UI
Embedded Power BI
Mobility
Outlook Integration
How are my people supported in their decision making?
Data
Interactive dashboardsWhy did it happen?
PredictionsWhat will happen?
RecommendationsWhat should I do?
Decision automation
Decision support
VALUE
Static reportsWhat happened?
Manual process
Journey from data to action… Dynamics 365 — Intelligence built-in
Dashboards and reports
Power BI
Forecasting
Artificial Intelligence
Relationship Insight
Dynamics 365 intelligenceIntelligence built-in today
Sales Relationship Insights Cross-sell / Up-sell Product Recommendations
Customer Service Knowledge Base Insights Previous Case
recommendations Customer Insights
Marketing Lead Scoring Intent Analysis Sentiment Analysis
Field Service Preemptive Service Resource Optimisation
Project Service Automation Resource Optimisation
Operations Demand Forecasting Cash Flow Forecast Predictive Sales and Inventory Forecast
How do I adapt and extend the standard business processes provided by the services?
Business Processes
DYNAMICS 365 BUSINESS APPS
Sales
Customer Service
Marketing
Field Service
Project Service Automation
Operations
Data Data
Business Processes Business Processes
Adaptability of business processes
Other datasources
Microsoft AppSource
3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM
Custom Apps by PowerApps
Common Data Service
Compose Workflow by Microsoft Flow
Business Processes
OFFICE 365,
APPS & DASHBOARDS
PRODUCTIVITY
AppSource
Microsoft AppSource
Simplifies the discovery,
trial, and acquisition of
line-of-business apps
An ecosystem to help business users get started using apps
faster
An ecosystem to help business users get started using apps
faster
One destination for business users to discover, trial, and acquire line-of-business SaaS apps
PowerApps
ExtensibilityDynamics 365 PowerApps/ Microsoft
Flow
Build custom business logic
Build integrations & workflows
Configure Business Processes
Build custom LOB apps &
automation
Power User / IT Pro
Systems Integrator
/ Developer
new
Extensibility
CONNECTOR
CONNECTORS
GATEWAYS
PowerApps
MSFT Flow
Cloud services
On-premise
data
Dynamics 365CUSTOM
3rd partyapps
Common Data Service
Office 365
Common Data Model - CDM
The Common Data Model - backbone for all your business data
Cloud services
IntelligenceOperational data storeTransaction Processing Store
Common Data Modeland custom entities
Real time sync Data
API
Pro development tools
PowerAppsPower BI Microsoft Flow
Security Model
Public Roadmap
Roadmap produits Microsoft Dynamics
https://www.microsoft.com/en-ca/dynamics365
Your questions?
• Dive into the Microsoft Common Data Model – Ignite 2016• https://channel9.msdn.com/events/Ignite/2016/BRK3315
• PowerApps and the Common Data Service – Azure Friday• https://channel9.msdn.com/Shows/Azure-Friday/PowerApps-and-the-Comm
on-Data-Service
• Dynamics 365 public roadmap• https://roadmap.dynamics.com/
References
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