welfare aware?: informing, engaging and supporting tenants to meet the challenge malen davies &...
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Welfare aware?: informing, engaging and supporting
tenants to meet the challenge
Malen Davies & Laura Gardiner, Centre for Economic and Social Inclusion
Marc Molloy & Mumtaz Samad-Dey, Family Mosaic
Kamini Sanghani, London Borough of Brent© www.islington
giving.org.uk
How are tenants responding to the new welfare and employment landscape?
Malen Davies & Laura Gardiner
Centre for Economic and Social Inclusion
Policy context – a reminder Reforms to Housing Benefit during 2013:
social sector size criteria and benefit cap Longer-term welfare reforms through Universal
Credit – particular changes for HB claimants More tenants on ‘active’ out-of-work benefits,
greater engagement with mainstream employment provision
Affordable rents and housing supply policies – further driving financial incentives to work
Awareness and understanding
“I didn’t know that. It's actually quite scary now that you've said that to me. Obviously if I can't pay my rent then I'll have to move out.”
Tracy (benefit cap, £315 / wk loss)
A couple had no knowledge of upcoming changes...
“When I did an interview at the Jobcentre, they told me that if you’re not working and you’re on a certain amount of benefit for the year then the government is not going to pay.”
Samira (benefit cap, £80 / wk loss)
...most knew that reforms were coming, but not how they would be affected personally and financially...
...almost no awareness of changes under Universal Credit
Preparation and response
Some had already taken action in the face of the changing landscape...
“What happens, happens.”
Janet (under-occupier, £25 / wk
loss)
...but many were responding passively and waiting to see what happens
“If I start budgeting from now, I think I’ll be alright...It just makes me want to get into work more, and ideally that’s what the government wanted anyway...I think, in the long run, I do think it will be a good thing, definitely, because I think as a person you can’t sit on benefits all your life. You need to grow as a person, and show your children to go out, to go to uni, to go to work and stuff.”
Anita (benefit cap, £20 / wk loss)
Support needs
An appetite for support and advice across the board, and strong connections between housing, employment, financial, and digital needs...
...but a feeling that information and support should and will come to them, without them need to go out and find it or ask for it
“My single parent support, she's quite good. Since I've been going with her she's been quite supportive.”
Colette (benefit cap, £180 / wk loss)
...generally positive views of the range of organisations out there to help...
“It just seems so confusing...so I am just going to leave it.”
Fay (benefit cap, £130 / wk loss)
Views on moving into work
Two groups: those who were very work focused...
...and those who felt that work was not a realistic option...
“I'm not fussy, I don't mind doing anything as long as I can provide for my household and my kids...if I could do courses or the Work Programme or things like that I would definitely do it.”
Colette (benefit cap, £180 / wk loss)“I couldn't sit in an office all day, it would bore me...and I won't put my children into childcare. I don't trust anyone with my children.”
Tracy (benefit cap, £315 / wk loss)
...widespread confusion within both groups about whether work would make them better off £421
£322
£284
£269
£237
£173
£113
£106
£174
£106
£75
£102
£91
£91
£0 £100 £200 £300 £400 £500
Better off in work (16 hours per week at NMW) pre-2013
Better off in work (16 hours per week at NMW) post-2013
Conclusions
Communication Personalisation Outreach A holistic approach
we can
Family Mosaic: Employment Support
we can
Family Mosaic: Employment Support
Mumtaz Samad-Dey&
Marc Molloy
we can
Engaging the hard to engage
What we will cover today?
• Why we invest in employment support
• Our Employment Boot Camp Model
• What we have learnt & Key outputs
• Follow up Support Models
we can
1000 INTO JOBS
• Why the 1000 into Jobs?
- team placed 740 people into jobs from 2005 to 2012
- have in-house expertise – Matrix accredited - good internal and external reputation - excellent partnership working – Las, JCP, other
RSLs and employers- More investment = More jobs!
we can
Employment Boot camps
• Gap in service - medium to long term unemployed - closer to the job market
• Offer something ‘unique’ that challenges people to:
- rethink their lifestyle- identify and address personal barriers- change their attitude - feel positive about the future
we can
“Insanity is doing the same
thing over and over again and
expecting a different result” –
Albert Einstein
we can
Designed for customers
Challenge, Invigorate and Inspire customers through practical workshops
we can
How does it work? The Boot Camp Model
Targeted
Recruitment
Pre Course
Interview
1 hour workshops
2 Days per week
6 week Course
Incremental
Holistic Learning
Programme
Personalised
Follow Up Support
Package
In Work
Support
we can
EBC Modules: Confidence & Employability
• Self Confidence & Presentation
• Self Motivation
• Creating a winning CV
• 21st century job search
• Confidence at interviews
• Lifting the lid on the recruitment sector
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EBC Modules: Nutrition, Health & Wellbeing
• Understanding different types of nutrition
• Healthy eating
• Wellbeing
• Fitness & Vitality
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EBC Modules: Money management
• Welfare reforms
• Budget planning
• Debt management
• Lending, loans & banking
• Personal action plans
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What have we learnt?
• Emotional reaction
• Pre Course Interview
• Learning Agreement
• Suitable trainers
• Follow up support
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What are the outcomes so far?
• Increased engagement
• 25% gone onto work/training placements
• 28% employed
• 80 people will have gone through by Aug
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Follow up support: Get that Job!
Bespoke 3 day course focussing on:
• Emotional intelligence• Team building exercises• Employability skills including 2 mock
interviews with feedback with senior & middle managers within FM
• Presentation skills• Dress for success
we can
Follow up support: Get that Promotion!
Bespoke half day course focussing on:
• Building on skills
• Career progression
• Getting noticed in the workplace
we can
Thank You for listening
Any Questions?
Kamini Sanghani
London Borough of Brent
© www.islingtongiving.org.uk
2,604 affected by benefit cap in BRENT
Benefit Cap – customer contact and support
2300 benefit caps
Revenue & Benefits Welfare Team
1200 people
>£50 a week shortfall
Face to face interviews
Employment needs identified
Housing Options team
831 households
Living in temporary accommodation
Outreach - Door knocking
Employment needs identified
Complex Constraints
Navigators
Referral to JCP
Referral to JCP
Referral to CAB
Referral to CAB
Referral to other services
Referral to other services
Referral to Employment
Provision
Referral to Employment
Provision
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