welcome to training dan tobler sr. account executive

Welcome To Training

Dan ToblerSr. Account Executive

2

IP 3102 Business Phone Layout

8 Fixed Feature Keys

Handset Jack

Mute Key/Light

Volume Keys

3 Display Soft Keys

Speaker RedialConference TransferHold Hands FreeVoicemail VM Forward

Voice Mail Light

18 Flex-Keys

Dial Pad

Menu Driven Display

Full Duplex, Wideband Speakerphone

Directory Personal Speed DialSystem Speed DialCall Forward

3

IP 3101 Basic Phone Layout

Voicemail KeyMute Key/Light

Volume Keys

3 Display Soft Keys

Voice Mail Light

4 Flex-KeysDial Pad

Menu Driven Display

Speaker

Directory Personal Speed DialSystem Speed DialCall Forward

Hold Key

4

IP 3106 Cordless Layout

6 Fixed Feature Keys

TalkChannelConferenceTransferFeatureHold

Voice Mail Light

Volume Key

LCD Display

5

3Com NBX Telephone Line

6

Telephone Basics

>Making Calls— Dial 9

— Extensions – Same between sites

— Back – Soft Key (Lift handset to launch call)

— Placing Second Call

>Receiving Calls— Answer First Call & Additional Calls (Call Waiting)

— To Voice Mail

>Park and Park Pick Up (3102)

Park Park Key + Park ExtensionPark Pick Up Park Extension

7

Telephone Basics

Transferring Calls— Supervised (consultative) vs. Blind Transfer

— To VM – via Tranfer to VM Button

>Conferencing Calls— Traditional (Consultative) vs. Blind Conference

>Hold

>Hands Free Talkback

>Voice Mail— Password 1234

— Set up first thing

— Follow menus

8

Telephone Basics

>Directory

>Redial

>Moving Your Phone

>Voicemail Forward (Sophisticated Do Not Disturb)(3102)

9

Clean Out Old Voice Mail

>Friday before you leave, please clear out your old voice mail messages.

>All current voice mail message will be off line Monday morning.

10

Voice Mail

>Call Auto Attendant + # + Ext +Password

>Greeting Options— # to By Pass Greeting

— 0 Out to ____________

— 9 Personal Operator

11

First Thing

>Set up your voice mail box.

Press Purple Voicemail Button

Establish a new greeting, password, and name

>Download Call Manager

http://000.000.000.000/Shorewaredirector/clientinstall

User Name = first initial last name

Password = changeme

Server = 000.000.000.000

12

Call Manager Training

Call Manager Training

Operator Training

Agent Manager Training

Supervisor Training

13

Important

Please clean out all of your voice mail messages from your existing system on Friday afternoon.

Thank YouDan Tobler

Sr. Account Executive