week 11 trade & quality

Week 11 – Trade/Quality

Practical Business English

Professor Hayashi

Trade/QualityTrade/Quality attendance/homework check

review

vocabulary

language review

quick role play

Case study

ReviewReview1) Fill in the blank:

A proper _________ should not include your picture, blood type, or family history. You need it to pop in order to secure an ____________ with your potential employer. This will be your first and second impression with the company. Don’t forget to include a _________ ______ that highlights your skills in a personal way and is addressed to your interviewer. Hopefully you will get the job and pass the 3-6 month __________________ to be hired full time.

resumeinterview

cover(ing) letter probationary period

ReviewReview How do you POLITELY ask someone for the following information?

age

marital status

salary

phone number

ReviewReviewAnswer the following job interview questions for a point:

Tell me about yourself.

What are your strengths?

What are your weaknesses?

Do you have any questions?

Vocabulary – Pg. 77Vocabulary – Pg. 77 Exercise A

1) controls

2) taxes

3) liberalise

4) barriers

5) borders

6) customs

Vocabulary – Vocabulary – Exercise EExercise E

Pg. 77Pg. 77Open Markets(Trade without restrictions on the movement of goods)

Protected Markets (Trade with restrictions on the movement of goods, for example, import taxes)

open borders barriers

free port developing industries

dumping tariffs

laisser-faire strategic industries

liberalise restrictions

deregulation quotas

customs

subsidise

regulations

Vocabulary – Pg. 78Vocabulary – Pg. 78 Exercise F

1. e

2. d

3. f

4. b

5. g

6. c

7. a

Language Review – Language Review – Pg. 80Pg. 80

Let’s review page 80

Exercise A:1.If you give us a discount of 10%, we’ll place a firm order.2.Will you deliver by the end of the month if we pay the transport costs?3.If you lower your price by 5%, we’ll buy at least 5,000 units.4.Would it help you if we sent the goods by air?5.If you don’t improve your delivery times, we’ll have to find a new supplier.6.If we joined an association of producers, we would get a better price for our coffee.

Skills - Skills - NegotiatingNegotiating

Ready Yourself

Explore Each Other’s Needs

Signal for Movement

Probe with Proposals

Exchange Concessions

Close the Deal

Tie up Loose Ends

RESPECT

QualityQuality Vocabulary – exercise A, B page 85

Exercise A:1.launched2.durability / reliability3.reliability / durability4.recalled5.identified6.modified7.tested8.relaunched9.failed

Exercise B:1.faults2.monitoring3.routine checks4.minimum standards5.inspection6.consumer satisfaction questionnaire7.after-sales service8.guarantee9.compensation

Language Review – Language Review – Pg. 88Pg. 88

The students stopped to drink

The students stopped drinking

Exercise A:Incorrect verbs:1)b2)a3)b4)b5)a

Language Review – Language Review – Pg. 88Pg. 88

Exercise B:

1) d

2) a

3) f

4) b

5) c

6) e

Exercise C:

1) working

2) to answer

3) to call

4) offering

5) to give

6) to complete

Your turn!Your turn! Use the “Useful Language” on page 82 OR 89

Create a “negotiation” role play OR a “telephone complaint” role play

The team that uses the most useful expressions WINS!

Remember: BE HILARIOUS!

Homework!Homework!

Do the “Unit 9 – Trade Review” on page 125-126

Do the “Unit 10 – Quality” Gerunds exercise on page 126