[webinar] retain your best volunteer workforce
Post on 28-Jan-2018
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RETAIN YOUR BEST VOLUNTEER WORKFORCE
BLAKE BRYANT
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Our Presenter
BLAKE BRYANTTeam Lead, Customer
SuccessVendini
hello@vendini.com
@Vendini
AGENDA
RECRUIT
RETAIN
RECOGNIZE
REMEMBER
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We make a living
by what we get,
but we make a life
by what we give.
- Winston Churchill
DEFINING A VOLUNTEER
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WHAT A VOLUNTEER IS…• An advocate for your organization
• Driven by your mission
• Crucial to the foundation of your organization
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WHO MAKES UP VOLUNTEERS?
• Patrons
• Friends and Family
• Skilled tradespeople
• Those looking to be
connected with your
organization
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WHY DO PEOPLE VOLUNTEER?• To be a part of something they
believe in
• To get connected to community
• As a social outlet
• To make a difference
• To bolster their resumes
• Volunteer requirements (school
program, company incentives)
RECRUIT
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PREPARE
This isn’t preparing the volunteers
for work, but it’s about YOU
preparing yourself for your
volunteers.
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THE BIG ASK: “WOULD YOU LIKE TO HELP US?”• Place Volunteer Button on
your website
• Use Patron Tags to manage lists
• Use email marketing to communicate
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WHERE ELSE?• Online Resources
• Community Resources
• Ask Your Current Volunteers!
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LEVERAGE SOCIAL MEDIA• Facebook
• NextDoor
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CHOOSING VOLUNTEERS• It’s okay to be picky
• Be specific about what you’re looking for
• It’s okay to ask for short term volunteers
RETAIN
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TRAINING
• Clarity• Empowering legacy
volunteers• Refreshing and updating
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MANAGING VOLUNTEERS
• volunteer coordinator
• Keep track of time contributions
• Create Volunteer Handbook
• Clearly defined roles and expectations
• Avoid burnout
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STEPS FOR SUCCESS• Keep lines of
communication open
• Share your own goals
• Lead by example
• Stay organized and energized!
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DURING YOUR EVENT• Volunteer HQ
• Identify Volunteers
• Dress, name badge
• Be aware of H.A.L.T.
• Hungry, Angry, Lonely, Tired
RECOGNIZE
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THE IDEAL VOLUNTEER EXPERIENCE• Self empowering
• Motivating
• Generates excitement about the next time
• Provides sense of community
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AFTER THEY VOLUNTEER• Publicly recognize their work
• Newsletters, “Thank You” dinners
• Incentivize volunteers to come back
• Solicit feedback
• Letters of reference and certificates
• People use these on resumes
REMEMBER
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KNOW THEIR RIGHTS• Workers perform services typically associated with volunteer work
• Services don’t displace any regular employees
• Volunteer works less than full time
• Services are truly voluntary
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Some Do’s and Don’ts to Consider
• Do hold high standards • Don’t Just make Up a Job• Do walk the talk
• Don’t forget to stick to your timeline
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RESPECT
• Respect their time
• Respect their role
• Respect their willingness
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THE VOLUNTEER CULTURE
• Make it fun for them!
• Give them a sense of pride
• Provide a collaborative environment
• Facilitate team building
• Create a community across all constituents
• Be thankful!
STEPS FOR SUCCESS
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STEPS FOR SUCCESS
• Think of your volunteer program as cyclical• Support everyone who supports you
• Evaluate
• Adapt
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QUESTIONS?
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RESOURCES• Free volunteer management websites
• www.signupgenius.com
• www.volunteersignup.org
• www.signmeup.com
• Free scheduling tools• www.meetingwizard.com
• www.needtomeet.com
• www.calendly.com
• www.doodle.com
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RESOURCES
• “The Seven Deadly Sins of Recruiting Volunteers,” by Thomas W. McKee
• http://www.volunteerpower.com/articles/7sins.asp
• The New Breed: Understanding and Equipping the 21st Century Volunteer
• http://www.volunteerpower.com/
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RESOURCES
• Independent Contractor: Self-employed or Employee• https://www.irs.gov/businesses/small-businesses-self-
employed/independent-contractor-self-employed-or-employee
• Appreciating Volunteers• http://www.forpurposelaw.com/appreciating-volunteers/
• Legal Issues Related to Volunteering• http://www.ifrc.org/docs/IDRL/Volunteers/Legal%20issues%20relate
d%20to%20volunteering%20-%20Toolkit%20for%20National%20Societies%20-%20En.pdf
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