webinar: are you getting the most out of your ibm connections environment?
Post on 23-Jan-2018
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Make Your Data Work for You
Are you getting the most value out of your IBM
Connections environment? Femke Goedhart09-11-2017
Speakers
2
Daniel KlasInbound Marketing Coordinator
panagenda
Femke GoedhartBusiness Consultant
panagenda
Agenda
• What drives a successful IBM Connections platform?• Examples of success• Activities to monitor & drive your platform• Demo• Questions
What drives a successful IBM Connections platform?
• Context driven connections• Collaboration• Knowledge management / sharing• People & process development
Success scenario process Continuous use case adaptation cycle
You never really ‘get’ there
Concrete use case
Platform
Implementation
Success scenario
Platform
Innovation
Use caseAdoption
Information Systems (IS) Success – DeLone & McLane
• System quality– the desirable characteristics of an information system. For example: ease of
use, system flexibility, system reliability, and ease of learning, as well as system features of intuitiveness, sophistication, flexibility, and response times.
• Information quality– the desirable characteristics of the system outputs; For example: relevance,
understandability, accuracy, conciseness, completeness, understandability, currency, timeliness, and usability.
• Service quality– the quality of the support that system users receive from the IS department and
IT support personnel. For example: responsiveness, accuracy, reliability, technical competence, and empathy of the personnel staff.
• System use– the degree and manner in which staff and customers utilize the capabilities of
an information system. For example: amount of use, frequency of use, nature of use, appropriateness of use, extent of use, and purpose of use.
• User satisfaction– users' level of satisfaction with features, tools, and support services.
• Net benefits– the extent to which IS are contributing to the success of individuals, groups and
organizations. For example: improved decision-making, improved productivity, increased sales, cost reductions, improved profits, market efficiency, consumer welfare, creation of jobs, and economic development.
https://link.springer.com/article/10.1057/ejis.2008.15
Key factors to drive the Net Benefit of IBM Connections
✓ Tools✓Performance✓Usage✓Quality content✓ Interaction ✓Support
Make Your Data Work for You
Examples of success
Get people to work out loud
Originally....
After implementing IBM Connections
Originally...
After implementing IBM Connections
Getting people to work in a global environment
Domino applications?
Keeping it relevant
Make Your Data Work for You
Activities to monitor & drive your IBM Connections platform
Maintaining or driving your IBM Connections
• Continuous system health monitoring• Pro-active administration• Identification of potential compliance issues• Identifying frontrunners and potential champions• Keeping tabs on what’s going on• Community management• Use case identification • Community & user management
Continuous system health monitoring
Identifying problems
Pinpoint historical trends
Pro-actively managing quotas
Compliance: Identifying orphaned files
Addressing orphaned or dormant communities
Make Your Data Work for You
Let’s look at some Community & User Info (DEMO)
Recap: How do you drive success?
• Monitor & manage your system’s health• Pro-actively manage and tackle problems before they become a
deterrent• Stimulate innovation by identifying and collecting use cases and outliers
as examples• Keep your data relevant and the data owners aware of their
responsibilities by informing them when communities are no longer accessed/used
• Identify compliance issues• Invest in continuous change & training programs to drive adoption
• Always keep an ear to the ground and talk to your users
How can panagenda help?
Questions?
30
Daniel KlasInbound Marketing Coordinator
panagenda
Femke GoedhartBusiness Consultant
panagenda
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