warm welcome, a patient navigator
Post on 18-Dec-2014
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IDp Monica Toledo Samuel Lee Stephanie Valencia
introducing
a patient navigator system
IDp
PATIENT NAVIGATORPROVIDES
IDp
PATIENT NAVIGATOR
introduction -> About Cancerknowledge -> About Chemoawareness -> About MSK BKassimilation -> communityflow -> transit
PROVIDES
IDp
-SIMPLICITY IS FREEING
-CONTINUITY IS COMFORTING
-CHOICE IS EMPOWERING
-HUMANITY IS BONDING
DESIGN PRINCIPLES
IDp
FINDINGS
ARRI
VE
CHEC
K-IN
UNW
IND
ROO
M P
REP
ESCO
RT
ASSE
SSM
EN
T
STAR
T IV
DRU
G C
HEC
K
STAR
T T
REAT
ME
NT
SETT
LE I
N
TREA
TME
NT
FIN
ISH
TRE
ATM
EN
T
CH
ECK-
OU
T
DEP
ART
CO
MM
UTE
CO
MM
UTE
MSK B rooklyn
SCH
EDU
LIN
G
NO
RIE
TATI
ON
BLO
OD
S &
VITA
LS
REFE
RRAL
NO
TIFI
CATI
ON
ASSE
SSM
EN
T
LAB
S
MEDICAL STAFF
PATIENTD
RUG
PREP
DRU
G D
ELIV
ERY
ARRI
VE
CHEC
K-IN
UNW
IND
ROO
M P
REP
ESCO
RT
ASSE
SSM
EN
T
STAR
T IV
DRU
G C
HEC
K
STAR
T T
REAT
ME
NT
SETT
LE I
N
TREA
TME
NT
FIN
ISH
TRE
ATM
EN
T
CH
ECK-
OU
T
DEP
ART
CO
MM
UTE
OB
SERV
E
RESP
ITE
SCH
EDU
LIN
G
ORI
EN
TATI
ON
BLO
OD
S &
VITA
LS
REFE
RRAL
NO
TIFI
CATI
ON
ASSE
SSM
EN
T
LAB
S
MEDICAL STAFF
DRU
G PR
EP
DRU
G D
ELIV
ERY
O!-site
ideo BLUE PRINT
IDp
FINDINGSPATIENT INTERVIEWS
IDp
FINDINGS
“I was frightened and didn’t know what to expect.”
“I feel that videos of patients, REAL videos, REAL interviews may help more than the professionally produce videos.”
“A lot of people drop out of your life because they can’t handle it.”
PATIENT INTERVIEWS
IDp
TOUCH POINTS
ATLANTIC AVENUE MAP
ABOUT CANCER ABOUT CHEMO ABOUT MSK BK
EVENTS VOLUNTEERSABOUT APPOINTMENTS
COMMENTS:
Atlantic AveAtlantic Ave
ZOOM
“CLICK ON THE PHOTO FOR MORE INFO.” MSK BK Virtual Map
IDp
TOUCH POINTS
EVENTS SCHEDULEPATIENT NAVIGATOR GUIDELINES VOLUNTEER SCHEDULE
Atlantic AveAtlantic Ave
ATLANTIC AVENUE MAP
IDp
EXPERIENCE JOURNEY
IDp Monica Toledo Samuel Lee Stephanie Valencia
introducing P-ALLYa patient navigator system
Thank You
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