veritek brochure 2011 interactive 3
Post on 21-Feb-2015
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Veritek delivers high quality engineering solutions to a wide range of industries, combining engineering excellence with a customer focused approach.
This is achieved through a formula of:
• highlyskilledfieldengineersacrossabroadgeographical footprint, available 24/7
• theutilisationof the very latest technology
• expertlevelhelpdesktechnicians
• ISOregisteredqualityassuranceandinformationsecurity management systems
• continuous investment in staff development.
www.veritekglobal.com
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For over 25 years the company’s name has been synonymous with the photo imaging industry, working alongside global manufacturers to provide effective service and support to a growing customer base.
In2000thecompanysuccessfullydiversifiedintosupportingthe healthcare industry, an approach that has led to a controlledexpansionintofurtherfieldsofoperationacrossagrowing geographical footprint.
Heritage
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With headquarters in Eastbourne, Veritek operates from three sites in the UK, eight autonomously managed centres in mainland Europe, plus offices intheUSandAustralia.
EuropeBenefitingfromstrategicallylocatedoperations in many major cities, the company is well positioned to deliver unparalleled levels of service to customers across the whole of Europe.
Footprint
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Throughout the continent, Veritek employs the expertise of large teams of highly skilled engineers and dedicated supporting staff.
Interactionbetweenthecountriesand with the UK headquarters ensures consistency of service, extending from the westcoastofIrelandtoRussiaintheeast,andfromtheScandinaviancountriesofthe north to Turkey in the south.
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VeritekisestablishedintheUSAandAustralia.
From a base in Lakeland, Florida, Veritek specialises in machine resales, plus spare parts procurementandsupplytotheUSmarket.
VeritekAustralasiaislocatedinBrisbane,Queensland. From here, the continued development of Unicom, the company’s bespoke service management system takes place.
Both companies play vital roles in giving Veritek the ability to provide round the clock support.
Brisbane, home to Veritek Australasia
Beyond Europe
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Service OfferingsVeritektailorsserviceofferingsspecifictoindividualcustomers,ranging from basic telephone support or ‘pay as you go’ repairs through to fully inclusive service agreements.
The company believes in a ‘cradle to grave’ approach to equipment support. The more elements of service provision Veritek is responsible for, the easier it is to control the delivery, surpassSLAsandreducecost.
InadditiontoofficeandworkshopfacilitiesacrossmainlandEurope, Veritek has extensive machine refurbishment and warehousing facilities in the UK, affording rapid response on spare parts and back to base repairs.
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• On-sitesupport(FieldEngineerresponse)andfullpreventative maintenance programmes
• Technicalsupport(1st&2ndlinehelpdesksupport,remotediagnosticsandmonitoring)
• Installation(fromsitesurveysthroughtopostinstallobservation)
• Parts/sparesfulfilmentandreverselogistics
• CustomerKPIreportingandProductIntelligencereporting
• Machine and consumable sales
Sample Veritek Services
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Veriteksupportsmorethan1,000different products including:
• Minilabs and kiosks
• PCs,serversandcomplexICTnetworks
• Essential healthcare machinery and delicate ophthalmic instruments
• Airlinecheck-interminals
• Digital cinema projectors
• Interactive sensory systems.
Technical Ability
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...its how you do it.”
Veritek engineers work on highlytechnicalx-ray
equipment in the data sensitive clinical surroundings of hospitals and maintain morethan80%oftheUK’s photo printing
equipment, found in multi-outlethighstreet
chains.
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Be it preventative maintenance schedules for large estates of minilabs, sensitive colour balance calibrations of high resolution medical displays or intricate laser alignment for eye surgery equipment...
Veritek has the experience, capability and capacity to deliver.
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“service excellence,efficiency, reliability& expertise...the keys to our success”
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UnicomDeveloped by Veritek, Unicom is a bespoke service management system. Unicom enables transparent service provision, seamless jobmanagement,SLAdelivery,reportingandcompleteengineerresource control, whilst minimising administration cost. Unicom operates in real time, giving Veritek and its customers a live window into all ongoing activity. The features of Unicom include:
• Job logging: Fast and effective job logging facility
• Helpdesk workflow management: Job history available at the touch of a button
• Job management: Visibility and progress of all jobs
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• Scheduling:Intuitivediaryforplanninginstallations,decommissions and PMVs
• Inventory management:Automatedorderingandstockcontrol
• Asset management:Recordingcompanyassets,equipmentand tools
• Contract management:Automatedinvoicinganddataexport
• Reporting suite:Fullycustomisedon-linereportsforperformance evaluation
“the very heartbeat of Veritek’s operations”
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Glo
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onta
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Czech RepublicVeritekCzechRepublics.r.o.Přístavní 2417000Praha7CzechRepublicTel: +420296837105email: jiri.rach@veritekglobal.eu
PortugalVeritekglobal Unipessoal LdaZonaIndustrialPoupaII-Lote3RuaC,2404780-909SantoTirsoPortugalTel: +351252114384email: infoportugal@veritekglobal.eu
ItalyVeritekItalysrlLargoDonegani4/A28100Novara(NO)Tel: +390321445276Fax: +390321445270email: vanni.chiesa@veritekglobal.eu
SpainVeritekSpainS.L.CalleSanMáximo,31Planta4Nave328041Madrid(Madrid)SpainTel: +34917081559Fax: +34911963454email: rene.spang@veritekglobal.eu
PolandVeritekPolandSp.zo.o.Naukowa35A02-463WarszawaPolandTel: +48228632800email: infopoland@veritekglobal.eu
GermanyVeritek GmbHHanns-Martin-Schleyer-Straße9A47877 WillichGermanyTel: +492154814510Fax: +4921548145151email: andrew.light@veritekglobal.eu
United KingdomVeritek Global LtdVeritek HouseEdgeland TerraceEastbourneBN229NJUnited KingdomTel: +441323500200Fax: +441323500201email: info@veritekglobal.com
BeneluxVeritek Benelux BVWeidehek834824ATBredaNetherlandsTel: +31765480548email: cees.wieting@veritekglobal.eu
GreeceVeritekHellasTechnicalServicesLtdPlapouta6614122N.HeraklioAthensTel: +302106086282Fax: +302121014322email: margarita.lambrinopoulou@veritekglobal.eu
AustraliaVeritekAustralasiaPtyLtd4/540QueenStreetBrisbaneQueensland400AustraliaTel: +61447600052email: australasia@veritekglobal.com
USAVeritek(USA)Inc4290WUSHwy60MulberryFlorida33860Tel: +18632554562Fax: +18639434806email: rob.pettifer@veritekglobal.com
www.veritekglobal.com
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Click on the buttom to see the
Veritek video
www.veritekglobal.com
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