ux? wtf? - intro to user experience design pt. 1
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UX? WTF? An Introduction to User Experience Design
I am Sebastian Tory-Pratt
Freelance Creative + Design Lead at Addo
@yellinglouder
Hey!
The Agenda
◉ What is User Experience Design?
◉ How the Lean Startup changed UX
◉ How to begin a UX project
◉ Obtaining actionable user insights
What this isn’t
A class on how to make awesome UI
A rigid approach to designing experiences
Just for digital products Everything is an experience
What does awesome mean?
Its a flexible set of processes
(duh)
This is about people, problems + creating value
not tools or deliverables
How we’re gonna work today
◉ Lots of concepts from startup world
◉ We’re gonna get hands on + work really fast
◉ Don’t worry about making the “perfect” thing
◉ Solo + group work
We are gonna work fast. It might be uncomfortable.
Just try it for today.
What is User Experience Design?
Getting Started
“
User Experience design [..] describes the overarching experience a person has as a result of their interactions
with a particular product or service, its delivery, and related artifacts, according to their design
-Wikipedia
“
User Experience design [..] describes the overarching experience a person has as a result of their interactions
with a particular product or service, its delivery, and related artifacts, according to their design
-Wikipedia
“
User Experience encompasses all aspects of the end-user’s
interaction with the company, its services and its products.
-Nielsen/Norman Group
“
User Experience encompasses all aspects of the end-user’s
interaction with the company, its services and its products.
-Nielsen/Norman Group
“
User Experience [..] is the quality of experience a person has when interacting with a specific design. This can range from a specific artifact such as a cup, toy or website, up to larger, integrated experiences
such as a museum or airport.-UXnet.org
“
User Experience [..] is the quality of experience a person has when interacting with a specific design.
This can range from a specific artifact such as a cup, toy or website, up to larger, integrated experiences
such as a museum or airport.-UXnet.org
How people think of UX
What people think UXers do
Interface design
Visual design
...
How people think of UX
What UXers Actually Do
Field research
Face to face interviews
Creation of user tests
Gathering and organising stats
Creating personas
Product design
Feature writing
Requirement writing
Graphic arts
Interaction design
Information architecture
Usability
Prototyping
Interface design
Visual design
Copywriting
Presenting and speaking
Working tightly with developers
Brainstorm coordination
Design culture evangelism
What people think UXers do
Interface design
Visual design
...
UX isDeadlines
Touchpoints
Workflow Culture
Context
Scope
Interface
Performance
Psycology
Behaviour
UX is...
◉ A mindset
◉ About inspiring the right kind of ideas
◉ Focused on delivering value
◉ Intended to guide decision-making
UX/UI
UX/UI
UX + UI
UX + UIWhat should it be?
What should it look like?
Lean startups, and how they changed UX
Moving on
The secret to a good UX
The secret to good UX
Kill your kittens
The secret to good UX
Kill your kittens
The secret to good UX
Test your assumptions
If you build it they will come
If you build it they will come
If you build it they will comeWorst assumption ever
If you build it they will comeAssumptions = Risk
Reduce Risk WithValidated Learning
Eric Ries first used lean startup in a 2008 blog post
Build. Measure.
Learn.(As fast as you can)
Two kinds of innovation
IncrementalInnovation
Disruptive Innovation
IncrementalInnovation
Disruptive Innovation
Well understood problem
Incremental Improvements
Customer is believable
Predictable market
Old business methods work
Poorly understood problem
Dramatic change
Customer doesn’t know
Unpredictable market
Old methods fail
Lean Startup
A human institution designed to create new products or services under conditions of extreme uncertainty
ExperimentsValidated LearningReduce Waste
Lean Startup User Experience
BuildMeasure
Learn
EmpathyDesign
Products
Two big ideas
Risk The old way
TimeDefine
Design
Develop
Release
Risk A better old way
TimeDefine
Design
Develop
Release
What would make your life easier?
What would make your life easier?
A bridge.
We made the bridge!
Woo.
So I can go talk to my friends
Why would a bridge make life easier?
Calling them is a lot faster
So we didn’t have to build a bridge?
Risk A different way
Time1
2
3
1 Think 2 Make 3 Measure
Make the right thing
Then make the thing right
Or this will happen to you...
Gillette wants to sell razors in India Did market research with Indian men in the US
Nobody wanted them
Most Indian men shave without running water
“
“I care more about not cutting myself than a close shave”
“Affordability is everthing”
Understanding the user + their context changed the product
◉ Only 1 blade
◉ Sold for 15 rupees (30c)
Gillette became 50% of the market in six months
How to begin a successful UX project
The Essentials
How?
1
Problem Solution
User
Everything is a hypothesis
Test the user.Test the problem.Test the solution.
Treat design as a dialogue.(Build relationships with Clients, Users, Developers etc.)
Test the user.
◉ What behaviours make them a good ideal user?
◉ What are the needs + goals behind those behaviours?
◉ Who are they? Where are they? What is their context?
◉ Does the group we identified actually have the problem that we are trying to solve?
Test the problem.
◉ Is the problem you’re solving really the one you think it is?
◉ In what contexts is the problem experienced?
◉ How intense is the pain?
◉ How are your users solving the problem right now?
Test the solution.
◉ What is your one key goal? Is it the right one?
◉ Do people use your solution the way you expect?
◉ What do users find valuable about that?
◉ What is unique about the value you provide?
◉ What does success look like? How will you measure?
What does success look like? How will
you measure it?
Users
Needs
Uses
Features
Product
UX as aStack
Users
Needs
Uses
Features
Product
Company purpose, vision, ideas
UX as aStack
Users
Needs
Uses
Features
Product
Company purpose, vision, ideas
Storyboards, sketches, prototypes
UX as aStack
To create a global partnership to construct and sustain a scientific platform and the associated trained personnel to collect, store, share, analyze, and use aquatic tracking
and environmental data to support sustainable management of valued aquatic species.
OTN Mission Statement
not your UserYour Client is
Your ideal user is
◉ An audience you can actually reach + research
◉ Likely to engage in your client’s desired goal/behaviour
◉ Defined by behaviours, rather than demographics
Persona Creation and the UX Molecule
Make stuff!
Make a persona
Activity
Behaviours
Demographics
Needs + Goals
Steve
One idea per post-it
From Designing With Lean UX, Kate Rutter – http://goo.gl/S9cOKG
Persona for a task management app
5 minutes to write 10 persona behaviours
Activity
Behaviours
Demographics
Needs + Goals
Steve
Some Tips
◉ What do they do that makes them a good ideal user?
◉ How are they solving the problem now?
◉ Behaviours are verbs
Time’s Up
Sort the Data2 minutes to sort the data into less important + more important
Pool the Data3 minutes to pool your data as a group
5 minutes to write 10 needs + goals
Activity
Behaviours
Demographics
Needs + Goals
Steve
Some Tips
◉ What do they need to get done to solve their problem?
◉ Why do they do those behaviours?
◉ How are they solving the problem now?
Time’s Up
Sort the Data2 minutes to sort the data into less important + more important
Pool the Data3 minutes to pool your data as a group
1 minute enter persona facts
Activity
Behaviours
Demographics
Needs + Goals
Steve
IncludeCurrent age
City
Family
Job role
Annual income
Time’s Up
Pool the Data1 minute to pool your data as a group
5 minutes draw a persona portrait
Activity
Behaviours
Demographics
Needs + Goals
Steve
Don’t panicYou can draw a person in 4 easy steps
From Designing With Lean UX, Kate Rutter – http://goo.gl/S9cOKG
Not everything has to be drawn! You can use notes, arrows and annotations to help communicate your idea.
Use simple shapes to give context
From Designing With Lean UX, Kate Rutter – http://goo.gl/S9cOKG
Expressions Matrix
From Designing With Lean UX, Kate Rutter – http://goo.gl/S9cOKG
Time’s Up
What we’ve got now
User PersonaWho do we envision using our solution?
Problem Solution
User
Infrequent
Frequent
Mild Severe
Create value for the user by
solving pains
Infrequent
Frequent
Mild Severe
Look for These
For people who ___, and are having problems with ___, [your solution]
is/provides/lets them ___
For people who are trying to design products with great user experience and are having problems with
documenting their ideas quickly and clearly and sharing them with their teams, UXPin provides an online, fully
collaborative app that helps them to go through the UX Design process together with their teammates.
UXPin UPS Hypothesis
–Taken from “UX for Startups,” UXPin Knowledge Library
User
UXPin UPS Hypothesis
For people who are trying to design products with a great user experience and are having problems with
documenting their ideas quickly and clearly and sharing them with their teams, UXPin provides an online, fully
collaborative app that helps them to go through the UX Design process together with their teammates.
ProblemUser
UXPin UPS Hypothesis
For people who are trying to design products with great user experience and are having problems with
documenting their ideas quickly and clearly and sharing them with their teams, UXPin provides an online, fully
collaborative app that helps them to go through the UX Design process together with their teammates.
Problem SolutionUser
UXPin UPS Hypothesis
For people who are trying to design products with great user experience and are having problems with
documenting their ideas quickly and clearly and sharing them with their teams, UXPin provides an online, fully
collaborative app that helps them to go through the UX Design process together with their teammates.
?
Evernote UPS Hypothesis
For people busy people who want to maximise their productivity
Evernote UPS Hypothesis
Problem SolutionUser
For people busy people who want to maximise their productivity, but struggle with keeping track of all of the
information in their lives,
Evernote UPS Hypothesis
Problem SolutionUser
For people busy people who want to maximise their productivity, but struggle with keeping track of all of the
information in their lives, Evernote provides an online platform to store, organise, find and make use of all the
things they might otherwise lose or forget.
Evernote UPS Hypothesis
Problem SolutionUser
Problem Solution
User
You might not have the right problem
5 minutes to individually:Describe your user group
List the problem you are solving
Explain your solution
UPS Triangle
For people who ___, and are having problems with ___, [your solution]
is/provides/lets them ___
UPS Triangle4 minutes to create a single UPS hypothesis (Don’t stress, these answers aren’t permanent)
Time’s Up
What we’ve got now
User PersonaWho are we creating
for? What are they like?
Core IdeaWhat are the
testable building blocks of our idea?
AKA Mind-reading 101
User Research
“
There are known knows, known unknowns, and unknown unknowns
– US Defense Secretary Donald Rumsfeld
Paramedics need a log of “interventions” Patient’s vitals, airway, cardiagram etc.
Data entry on the go?
Easy. Mobile app!
Except paramedics are too busy
Physically Socially
Taking vitalsCarrying bags
Talking to patientsDealing with family
Ipad in ambulance lets them tell a story afterwards with better recall
Any research is better than no research
User InterviewsUser TestingOnline ResearchCo-Creation
More at When to Use Which UX Research Methods, Neilsen Norman Group – https://goo.gl/YB6gDg
Any research is better than no research
User InterviewsOnline ResearchCo-CreationUser Testing
Treat design as a dialogue.(Build relationships with Clients, Users, Developers etc.)
More at When to Use Which UX Research Methods, Neilsen Norman Group – https://goo.gl/YB6gDg
User Interviews
◉ Have a specific list of topics to explore
◉ You don’t need to talk to a lot of people (5-7)
◉ Don’t interview anyone that doesn’t fit the profile
◉ Record the results!!!! (An assistant helps)
“
The first rule of user research: never ask anyone what they want.
— Erika Hall, Just Enough Research
What are you trying to get done?Use the Five Why’s
What are you trying to get done?
What are you trying to get done?
Build a fence
What are you trying to get done?
Build a fence
Why?
What are you trying to get done?
Build a fence
Why?
So I can surround my front yard
What are you trying to get done?
Build a fence
Why?
So I can surround my front yard
Why?
What are you trying to get done?
Build a fence
Why?
So I can surround my front yard
Why?
So that I can plant a garden
What are you trying to get done?
Build a fence
Why?
So I can surround my front yard
Why?
So that I can plant a garden
Why?
What are you trying to get done?Build a fence
Why?
So I can surround my front yard
Why?
So that I can plant a garden
Why?
So that I can grow my own food
What are you trying to get done?Build a fenceWhy?
So I can surround my front yard
Why?
So that I can plant a garden
Why?
So that I can grow my own food
Why?
What are you trying to get done?Build a fenceWhy?So I can surround my front yard
Why?
So that I can plant a garden
Why?
So that I can grow my own food
Why?
So that I can save money on groceries
What are you trying to get done?Build a fenceWhy?So I can surround my front yardWhy?
So that I can plant a garden
Why?
So that I can grow my own food
Why?
So that I can save money on groceries
Bingo!
Good Interview Q’s
◉ Start with Who, What, Where, When, Why, and How
◉ Use open phrasing like “To what extent do you…” or “Tell me more about…”
◉ Ask about problems they have, not about your solution
◉ Try to get to the root of problems being described
Bad Interview Q’s
◉ Are formal, mechanical and closed ended
◉ Start with, “Do you…”
◉ Ask about feelings rather than behaviours
◉ Only deal with superficial concerns
Any research is better than no research
User InterviewsOnline ResearchCo-CreationUser Testing
Treat design as a dialogue.(Build relationships with Clients, Users, Developers etc.)
More at When to Use Which UX Research Methods, Neilsen Norman Group – https://goo.gl/YB6gDg
Sales Safari
◉ Is just as much work as in person research
◉ You need a lot of data. (100’s of data points)
◉ Need to make sure your data is current. (Forum posts from 2008 are not going to help you)
Sales Safari
Find Online Watering Holes
Look for Pain + Goal Patterns
Use Data to Refine Idea
Good places to look for information
ForumsReview SitesQuoraRedditComments Sections*
Any research is better than no research
User InterviewsOnline ResearchCo-CreationUser Testing
Treat design as a dialogue.(Build relationships with Clients, Users, Developers etc.)
More at When to Use Which UX Research Methods, Neilsen Norman Group – https://goo.gl/YB6gDg
Co-Creation
◉ Need to have a good reason for others to participate
◉ Managing co-creation sessions can take a lot of time and effort
◉ Need to have a good idea of who your user is + the problem you are solving
People everywhere need this
For people trying to create political change who struggle with holding politicians accountable for what they say and do, Politirank is an open platform of citizen promise-trackers that makes information about a politician easy to access and understand
Politirank - Persona - Ercan
Demographics
28 years old
Lives in Ankara
In a relationship
Works for the National Democratic Institute
Behaviours
Has non-activist friends
Heavy reader of local + global news
Is an information resource for friends
User of online + RW activist communities
Needs / Goals
Believes information flow key to change
Wants more people to participate in politics
Wants to inform friends to inspire them to act
Who needs it the most?
Activists
NGO’s
Journalists
Who will use it best?
Activists
NGO’s
Journalists
Who can we reach?
Activists
NGO’s
Journalists
Then what?What NGO’s would Ercan work for?
Host an online discussion forum
Learn what they really need
Make a research plan
Activity
??
?
Know the user.Know the problem.Know the solution.
Treat design as a dialogue.(Build relationships with Clients, Users, Developers etc.)
Know the user.
◉ What behaviours make them a good ideal user?
◉ What are the needs + goals behind those behaviours?
◉ Who are they? Where are they? What is their context?
◉ Does the group we identified actually have the problem that we are trying to solve?
Know the problem.
◉ Is the problem you’re solving really the one you think it is?
◉ In what contexts is the problem experienced?
◉ How intense is the pain?
◉ How are your users solving the problem right now?
Know the solution.
◉ What is your one key goal?
◉ Do people use your solution the way you expect?
◉ What do users find valuable about that?
◉ What is unique about the value you provide?
◉ What does success look like? How will you measure?
10 minutes to make a research plan
Activity
Who are you targeting?
How/where will you find them?
What do you want to learn?
How will you learn about that?
Implement research plan and update persona + UPS triangle with findings
Homework
FeedbackMake this workshop better
◉ Did you find this useful?◉ Anything confusing?◉ Something you really liked?◉ Want to know more?
Thank YouYou can find me at
◉ @yellinglouder◉ s.tory.pratt@gmail.com
Slideshare:slideshare.net/SebastianToryPratt
Credit where credit is due
◉ http://www.slideshare.net/pboersma/ux-deliverables-in-practice-1466984
◉ http://www.slideshare.net/AngelaPark2/ux-workshop-27794832
◉ http://www.slideshare.net/intelleto/designing-with-lean-ux-rapid-product-design-ux-lisbon-2014
◉ Base presentation template by SlidesCarnival
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