using social media to create a better customer experience
Post on 03-Aug-2015
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By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human *Gartner Research
The revenue impact from a 10 percentage point improvement in a company’s customer experience score can translate into more than $1 billion*Forrester Business Impact of Customer Experience
#NewWayToEngage
U.S. brands are losing approximately $41 billion each year due to poor customer service*NewVoiceMedia Study
The Future of Customer Experience in Commerce
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