unleashing the potential of airports: turning the intelligent airport vision into reality
Post on 29-Mar-2015
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Unleashing the potential of airports: Turning the IntelligentAirport vision into reality
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• Common situational awareness
• Stakeholders sharing real-time data
• Business intelligence for better forecasting
• Personalized passenger journey
WHAT IS AN INTELLIGENT AIRPORT?
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AIRPORT OPERATORS
AIRLINES
CONCESSIONS
PASSENGERS
WHAT THE INTELLIGENT AIPORT MEANS FOR:
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THE INTELLIGENT AIRPORT MEANS FULL INTEGRATION OF ALL AIRPORT PROCESSES
“CONNECTING THE DOTS” BETWEEN LANDSIDE AND AIRSIDE
• Real-time information & predictive analysis
• Color-coded alerts and resolution options
• ‘Action Boards’ and results of alternative decisions
INFORMED DECISION-MAKING FOR A MORE AGILE AIRPORT
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FOR AIRLINES, THE INTELLIGENT AIRPORT MEANS IMPROVING CUSTOMER SATISFACTION
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• Passenger geo-tracking• Advance notification• Reduced taxi times • Real-time flight & gates
updates
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UNDERSTANDING CUSTOMERS‘ BEHAVIOR
• Tracking most common routes• Dwell time analysis• Opportunity gaps
All the necessary information at their fingertips:
• Flight status• Traffic & nearest parking• Security wait times• Time to gate• Retail coupons• Bag status• Weather & transport at arrival• Way finding
PASSENGERS ARE ALWAYS IN CONTROL
OF THEIR TRIP
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A traveler experience
1. From his home, the Passenger:− Checks in online− Downloads airport app to Smartphone− Prints boarding card
2. Portal pushes flight status
Mr BarkleyFlight United UA 582 to ChicagoLeaving at 09:38PM
Status: ON TIME
Gate: T15
The Passenger drives to airport (directions on mobile phone GPS system):
1. asks where to park and books/prepays his parking space2. once parked, tags parking location to easily find his car upon his
return
Proceed to Security Lane #3
This way
1. The passenger drops off his bag (and will know at all times where it is, thanks to end-to-end bag tracking)
2. The portal directs him to shortest security queue via augmented reality interface
The Passenger goes through biometrics- enabled security & documentation control(faster and more secure procedures)
1. The Passenger is informed of relevant and personalised special offers based on his location
2. He purchases items using his mobile phone for checkout and payment
Alpha Retail
Meanwhile, the aircraft has landed.
Apron Mgr.
Flights
SK456FA123 SO768
Handling crews are optimally allocated and supported by the Airport Management System via information pushed on their handheld devices
Refuelling:78% complete
Gate handling staff too is proactively informed of potential time-breaches via mobile devices and resources are allocated based on real-time data (passenger status and location)
January 28, 2009
08:31
Gate-handling status
Gate open
Cabin crew reported
Boarding started
Pax yet to board
Cabin door closed
Gate closed
8.05
8.10
8.15
15
8.40
8.42
Planned
BA1365
8.05
8.15
8.17
Actual
Gate 44
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The Passenger is informed that boarding has begun (suggested itinerary with ETA)
Mr. Barkley, your flight UA 582 to Chicagois now BOARDINGPlease proceed to gate T15
Estimated time to reach gate: 6 min.
Suggested itinerary
The Passenger reaches the gate where he is able to self-board without queueing
Airportsunleashingtheir potential….
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EXAMPLES
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• WiFi network for real-time passenger tracking and dwell time analysis• Indoor geo-localization• Business Intelligence analytics to manage passenger flows• Airport and retail information delivered via augmented reality
• Combines Bluetooth, Wi-Fi geolocation and people-counting sensors
• Monitor passenger flows, including security and immigration
• Roughly 50 Bluetooth sensors• Over 400 WiFi access points• Approximately 200 thermal people counters
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• First to adopt SITA's revolutionary next-generation airport management system
• Intuitive and intelligent action boards• No more mismanagement of gates /desks / lounges• Action boards enable quick & effective decisions
based on results of alternative actions
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• End-to-end situational awareness• Making informed decisions• Collaboration and real-time information-
sharing• Improving productivity and revenues• Offering a personalized experience• Providing benefits to all stakeholders
operating at airports
:
THE INTELLIGENT AIRPORT IS ABOUT
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THANK YOU
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