unit 10 travelling by plane
Post on 04-Jun-2018
241 Views
Preview:
TRANSCRIPT
-
8/13/2019 Unit 10 Travelling by Plane
1/14
UNIT 10
TRAVELLING BY PLANE Low-cost airlines and traditionalairlines
Be cheap: Low-cost carriers beat traditioa! air!ies i c"sto#ersatis$actioA ew %&'& Power ad Associates st"d( o$ air passe)er satis$actio sa(se*pesi+e is,t ecessari!( better June 14, 2012|ByCharles J. Johnson |
In the world of air passener satisfaction, !ine"pensi#e! doesn$tnecessarily %ean !cheap.!&%aller !low-cost! airlines 'ested their lu"urious counterparts in asur#ey of o#erall custo%er satisfaction.
(he study ran)ed airlines 'y inde"in scores for reser#ation, chec)-in,'oardin, aircraft, staff, ser#ice and coste"perience into an o#erall score for eachco%pany. (he low-cost set of airlines %adeup of co%panies li)e JetBlue and *estJetscored +4 points out of a possi'le 1,000.
In the end, Jet Blue too) the top prie with acusto%er satisfaction score of ++.
!*e offer free /irec( and 3adio
on e#ery fliht, a free chec)ed 'a and ha#e the newest fleet in thedo%estic sphere. nd if you ha#e enouh %oney, sure you can copye#erythin we ha#e 'ut what is really difficult to replicate is the cultureof ser#ice,! said JetBlue spo)es%an ateo Lleras.
fter readin the newspaper article, tic) two false sentences. /iscuss your
answers with the class.
15 Ine"pensi#e is a synony% of cheap.
6666666
25 7Low cost8 airlines defeated lu"urious co%petitors.
6666666
95 Custo%ers had to %ar) the reser#ation, the chec)-in, the 'oardin, the
crew and ser#ice of the fliht co%pany.
6666666
1
-
8/13/2019 Unit 10 Travelling by Plane
2/14
45 JetBlue has the %ost sophisticated fleet in the local scope.
6666666
5 JetBlue:s ser#ice is the %ost attracti#e to passeners.
6666666
o#p!ete the +ocab"!ar( etwor. with these words:
2
Tra+e!
Rai!wa(
statio
Airport
Thi)s (o"
carr(
P!aces (o"
)o
Prob!e#s
(o" #eet
boarding gate accidents suitcase gate
ticket office passport check-in visa
driving licence cancellations delays
platform hand luggage traffic jams
boarding pass signs terminal
-
8/13/2019 Unit 10 Travelling by Plane
3/14
/o!!owi) this #ode! create (o"r ow word #ap aro"d the word
air& 2o#e ideas co"!d be: aircra$t- air ser+ices- air tra$$ic cotro!-
airport3 ad $ro# there #ore associated ter#s&
2hare (o"r word #aps with the c!ass& hec. i$ (o" ca co#p!ete (o"rsb( !oo.i) at (o"r parters4&
5ore +ocab"!ar(6
La'el the 'oardin pass;
Co%plete the te"t usin the words a'o#e
9
-
8/13/2019 Unit 10 Travelling by Plane
4/14
LI2TENING 71; &afety procedures 'efore ta)e-off
Liste to a pi!ot )i+i) ad+ice to passe)ers ad co#p!ete the
proced"res&
Ladies and 6666666666666666, e#en if you are a frelease read this carefully 'efore 6666666666
and fa%iliarie yourself with the 666666666666666 e"its and
procedures on 'oard this Boein 6666666666.
*hen the seat'elts 666666666 is on, you %ust fasten your666666666666. (o do this, insert the 6666666666 fittin into the
'uc)le ?li)e this- and tihten 'y 666666666666 the strap ?li)e
this. (o 666666666 the seat'elt, lift the 'uc)le ?li)e this.
*e suest you )eep the 6666666666 fastened throuhout the
6666666666.
(here are se#eral 66666666666666666 e"its on this aircraft.
(hey are 'ein pointed out to 6666666 now. >lease ta)e a few
666666666666 now to locate your nearest 6666666666. It %ay 'e66666666666 you. If you are sittin in an 6666666666666 e"it,
you %ust )now how to 6666666666 the door in an e%erency
and when 666666666666666 to do so 'y the 66666666666.
If we need to 66666666666666 the aircraft, floor-le#el lihtin
will 666666666 you to the 666666666666.
In the e#ent of an e%erency 666666666666, you will hear
@Brace, 'raceA and you %ust 6666666666 this position. Loo) at
the card for the 666666666 position.
=our life #est is under your 6666666666. (his is how you
6666666 it 666666.
irst, ta)e it out of the 666666666666 and put it o#er your
6666666666. (hen pass the straps 66666666666 your waist and
4
-
8/13/2019 Unit 10 Travelling by Plane
5/14
tie the% in 666666666. /o not inflate the 66666666 until you
lea#e the 66666666666666. (o inflate the #est, 66666666666 on
this red cord. se the whistle and 6666666666666to attract
attention.
If the 66666666666666 drops, an o"yen %as) will66666666666666 drop fro% the co%part%ent 6666666666666
your head. (o start the flow of 66666666666666, pull the %as)
66666666666 you, put it fir%ly 6666666 your %outh and nose
and 666666666666666 the elastic 'and 6666666666 your head,
and 'reathe 66666666666. If you are tra#ellin with a 666666666
or a person who needs assistance, put your 6666666666 on
first and then 666666666666 the other person.
inally %a)e sure your seat 66666666666 are upriht, your
ta'les are folded 6666666666 and your hand-'aae is eitherin the o#erhead 6666666666 or under the seat in 66666666666 of
you.
ll 6666666666666 de#ices %ust now 'e switched off for
6666666666666.
*e wish you all an enDoya'le 666666666666.
8or. i pairs& /ro# the proced"res3 se!ect ter#s ad
co!!ocatios which are i#portat to st"d( ad re#e#ber&
reate a ew word #ap ad share it with the c!ass6
Vocab"!ar( Ba.
edical Incidents
(ic) the words you )now;
InDuries
nconscious
&ic)
passener
Collapsed
Ei#e the
passener
o"yen
-
8/13/2019 Unit 10 Travelling by Plane
6/14
(o 'e on
%edication
In ood
health
Era' the
defi'rillator
edical )it
Feart attac)
'it of
indiestion
Is not
'reathin
/ia'etic
InDections
shallow
'reathin
*ea) pulse
8or. i pairs& Usi) a E)!ish dictioar( !oo. "p the words (o"
do ot .ow or are ot s"re o$ the #essa)e ad write a c!ear
de$iitio&
Read the de$iitios o"t !o"d& Thi. o$ e*a#p!es i which (o"
co"!d "se the ew words&
LI2TENING 79;
=ou will listen now to a con#ersation in which the ca'in crew is dealin
with a %aDor %edical incident on a fliht fro% /elhi to Colo%'o. Listen
carefully and put the e#ents in order.66666 *e ha#e a %edical e%erency on 'oard.
66666 Fe is not 'reathin
66666 Fe is unconscious
66666 Eet the %as) o#er his head. Can you hear %eG
66666 I thin) he has had a heart attac). Fe said he had
a 'it of indiestion.
66666 Fello, Can you hear %eG
66666 Is there a doctor on 'oardG a)e yourself )nown
to a %e%'er of the crew i%%ediately 'y pressin your
call 'ell.
66666 Fe is a dia'etic so he has inDections for that.
-
8/13/2019 Unit 10 Travelling by Plane
7/14
66666 Can you %a)e an announce%ent i%%ediatelyG
66666 Is he on any %edicationG
66666 (his passener is unconscious and he stopped
'reathin aain.66666 lthouh his pulse is #ery wea) and his 'reathin
is shallow.
66666 *e are ta)in care of hi%.
66666 Era' the o"yen and a defi'rillator fro% the
%edical )it.
RAL PRATIE: Rete!! the $"!! stor( "si) proper teses ad
ew +ocab"!ar(& 2pec"!ate abo"t how (o" thi. the stor(
de+e!oped&
La'el the ite%s in the e%erency %edical )it
B"i!di) "p (o"r +ocab"!ar(6
8or. i pairs a)ai3 ad "si) a E)!ish dictioar(3 write a
de$iitio $or the te ite#s abo+e&
+
-
8/13/2019 Unit 10 Travelling by Plane
8/14
3e%e%'er we %ay use the followinpassi#e structure o
to descri'e what so%ethin is used for.
It is used$orpro#idi) o"yen to
passeners
prepositio ; +erb -i)
It is usedtoi
-
8/13/2019 Unit 10 Travelling by Plane
9/14
7Ladies and Eentle%en Eentle%an, this is an important
announcement. We have aserious se#eral medical situation on boardand we
need to chane di#ert to Mumbai, thenearest furthest airport, as soon
as possible. The flight attendants will nowprepare fi"the cabin for landing.
I anticipate being on theround round within the next 15 minutes.fter
landin ta)in off at Mumbai, !ou %ust ha#e to remain on board the
aircraft. I doapoloie fori#e for an! inconvenience this diversion %ay
%iht cause, however, I"d li#e to than) tell!ou for !our cooperation and
understanding. fter landing at Mumbai, we will )eep )ept !ou regularl!
updated with our plans for !ourcontinued consu%in flight toda!$.
Let us have a look at modal
verbs!
@AVE T
E*tera!b!i)atio: I ha#eto use phraseoloywhen I control.
Lac. o$
ecessit(:=oudonAt ha#e towa)e up early onholidays.
5U2T
Itera!b!i)atio: I%ust wa)e upearly.
Prohibitio; =ou%ust not dri#e ifyou are under 1H.
LANGUAG
E FOCUS
-
8/13/2019 Unit 10 Travelling by Plane
10/14
Co%plete with these %odals; MUST / MUSTNT HAVE TO / NOT TO
AN / ANNOT MA"
15 t the end of the course all students 6666666666666666666 a test.
Ksit for5
25 &he has ot the Do' 'ecause she 6666666666666666 fi#e lanuaes.
Kspea)5
10
8UL'
o$$er>
potetia!>
What would youlike, sir?
What would youlike to do, sir?
Would you like to
control the northsector?
5AY
Possibi!it(; It%ay rainto%orrow.
Per#issio:ay I ta)e a'rea)G
AN
Abi!it(: I cani#e instructions
in &panish andnlish.
Per#issio:
Can I attendthis courseG
Re"est:
Can you holdon, pleaseG
-
8/13/2019 Unit 10 Travelling by Plane
11/14
95 Ja%es 66666666666 to the concert ne"t &aturday. Fe 66666666666
Ko ? wor)5
45 In tennis you 666666666666666 the 'all o#er the net. Khit5
5 Meep the papers in a safe place. =ou 6666666666666666 the%.Kthrow5
Co%plete with the correct %odal accordin to the %eanin in 'rac)ets.
Choose the appropriate #er' fro% the 'o".
15 =ou 66666666666666666 yet. =ou can stay here if you want.Klack of necessity5
25 66666666 you 66666666666 %y suitcases, pleaseG Krequest5
95 (he a%e to%orrow is #ery i%portant, we 666666666666.
Kinternal obligation5
45 7*hat 66666666666 you 6666666666 to drin)G8 as)s the
airhostess. Koffer5
5 >eople 666666666666666666 in closed pu'lic places. Kprohibition5
*hich is correctG
15 @*hatAs wronG =ou %ust tell ha#e to tell %e.A
25 I eat too %uch chocolate. I really %ust stop ha#e to stop.
95 I li)e would li)e to%atoes, 'ut I do not often 'uy the%.
45 @/o you li)e would you li)e an ice-crea%GA @No, than) you.A
5 (o%orrow is &unday, so I don:t ha#e to %ustnAt wa)e up early.
11
Loo) for win s%o)e drin)
lea#e
-
8/13/2019 Unit 10 Travelling by Plane
12/14
Rec(c!i) what we ha+e !eart
12
-
8/13/2019 Unit 10 Travelling by Plane
13/14
o#p!ete the report $or# abo"t what happeed i #eali$%
&ith a serious medi'al i$'ide$t&
FINL !"#
19
-
8/13/2019 Unit 10 Travelling by Plane
14/14
I$agine you are the air traffic controller who receives the e$ergency call fro$ the
ca%tain&s diversion' (ole)%lay the conversation fro$ the $o$ent the %ilot re%orts the
$edical incident u% to the landing' *e ready to show your %laying to the class'
14
top related