turner team cognconflict_presentation

Team Cognition ConflictPresentation 2014 AHRD International Conference in the Americas

John R. Turner!

email: jrthpt@gmail.com!

Presentation:!

Team Conflict

✤ Multidimensional Construct!

✤ Three Types !✤ Task Conflict !

✤ task related!✤ Relationship Conflict !

✤ non-task, non-work related!✤ Process Conflict !

✤ coordination & procedure related"2

Lack of Consistency

✤ Process conflict is often omitted.!

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✤ Definitions for task and process conflict are inconsistent.!

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✤ Task and relationship conflict have been associated as being cognitive conflict.

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Call to researchers

✤ “There are gaps in the conflict literature” (Song, Dyer, &

Thieme, 2006, p. 342).!

✤ Amason (1996) calls for “distinguishing these dimensions from one another” (p. 127).!

✤ “…we need to develop a more dynamic theoretical perspective about the relationship between conflict types” (Behfar, Mannix, Peterson, Trochim, 2011, p. 165).

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Original Conflict Model

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Team Cognition

✤ Three Constructs for Intra-team Dynamics!!

✤ Team Mental Models (TMM)!!

✤ Shared Mental Models (SMM)!!

✤ Team Member Schema Agreement

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Team%Cogni+on%

TMM%

SMM%

Team%Member%Schema%

Agreement%

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TMM & SMM

✤ Similar Constructs.!

✤ The organized, overlapping cognitive representation of knowledge shared by team members.!

✤ Typically measures similarity and accuracy of knowledge.

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Team Member Schema Agreement

✤ Views compatible knowledge structures.!

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✤ Typically measures schema accuracy and schema agreement.

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Knowledge Structures

✤ TMM, SMM, & Team Member Schema Agreement each measure two different aspects of knowledge structure:!

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✤ Elicitation!✤ Representation

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Team Mental Models

✤ Elicitation!✤ Involves the content or possession of certain

knowledge!

✤ Representation!✤ Involves the relationship or structure of content

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Cognition Conflict

✤ Cognition Conflict occurs when the knowledge structures of elicitation and representation are misaligned.!

✤ Interaction between team members tacit and explicit knowledge needs to take place to resolve cognition conflict.!

✤ Without interaction, destructive chaos takes place (Nonaka & Takeuchi, 1995).

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Defining Characteristics

✤ These cognitive exchanges, either produced from transitioning between learning behaviors or through the exchanges of tacit and explicit knowledge, identify and define the cognition conflict construct.

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New Team Conflict Model

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THANK YOU – Questions?

Email: jrthpt@gmail.com!!

Doctorate Portfolio:!http://

turnerportfoliount.com/Home!

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University Web Page:!www.lt.unt.edu

John R. Turner

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References

Amason, A. C. (1996). Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams. Academy of Management Journal, 39, 123-148. doi:10.2307/256633!!Behfar, K. J., Mannix, E. A., Peterson, R. S., & Trochim, W. M. (2011). Conflict in small groups: The meaning and consequences of process conflict. Small Group Research, 42, 127-176. doi:10.1177/1046496410389194!!Nonaka, Il, & Takeuchi, H. (1995). The knowledge creating company. New York, NY: Oxford University Press.!!Song, M., Dyer, B., & Thieme, J. R. (2006). Conflict management and innovation performance: an integrative contingency perspective. Journal of the Academy of Marketing Science, 34, 341-356. doi:10.1177/00092070306286705

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