tsb portfolio & policy subcommittee - washington port sub pres final 2015-02-11.pdfpositioning...

Positioning Washington for the Future

F e b r u a r y 1 1 , 2 0 1 5

TSB Port fo l io & Pol icy Subcommit tee

TSB Subcommittee

• Welcome

• Modernization Opportunities

• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax

• TSB Retrospective

• Legislative Agenda

• Public Comment

Agenda

Portfolio Sub-Committee Context

Strategy• Feedback• Early input• Ongoing interaction• Potential intervention

Operations• Forcing function• Engagement• Ask the hard questions

Citizen-facing Gov Operations

Humans

U B I

E-Gov

Humans

U B I

E-Gov

Eligibi l ity

Unified View Between Biz & Gov

Personal Gov

Modernization

I.T.’s Transparent: Project Dashboard

Total Projects Reported on the IT Dashboard 19 Level 3 Projects (7 Proposed Level 3 Projects)

31 Level 2 Projects (7 Proposed Level 2 projects)

Citizen-facing Gov OperationsModernization

Humans

U B I

E-Gov

Humans

U B I

E-Gov

DSHS ERM/ESAR

OCIOWABoSDOL

Business & Tech ModernizationCentralized Issuance SystemProrate & Fuel Tax System Replacement

TSB Subcommittee

• Welcome

• Modernization Opportunities

• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax

• TSB Retrospective

• Legislative Agenda

• Public Comment

Agenda

Fuel Tax

Vehicles Drivers

Revenue Professionals

Biz and Tech Modernization

CanadaOregonOther

States

Trucking Companies

Central Issuance Systems

Drivers Enhanced ID

February 2015

February 2015What does DOL do?

Our MissionWith a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state’s transportation system.

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February 2015What does DOL do?

• Provide information to law enforcement• License and regulate drivers• Register vehicles and vessels• Manage over 44 professional and business licensing programs• Collect state revenue

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February 2015Business Need

What problem are we trying to solve?

Legacy systems and applications that are obsolete, difficult to modify and in danger of failing

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February 2015Business Objectives

How we are solving this problem:

Implement agency-wide initiatives to modernize our business processes and technologies

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February 2015Overview of the 3 Major Initiatives

• Business & Technology Modernization (BTM)

• Prorate & Fuel Tax (PRFT)

• Central Issuance System (CIS)

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February 2015Schedule

158/17/2016

February 2015Key Risks

• Three major initiatives at one time• Resource capacity – skill set• State and Federal law/regulation changes• Scope Creep• Business Partners not buying into the modernization effort

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February 2015Risk Mitigation & Management

• Governance• Communication• Organizational Change Management• Successful COTS Vendor/ Proven Solution• Stakeholder Engagement• External Quality Assurance• OCIO Oversight

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February 2015Governance

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DOL has developed a standardized governance process to manage significant agency projects and initiatives.

February 2015Communication

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Communicate, Communicate, Communicate

February 2015Organizational Change Management

Kindra Benavidez, MAKB & Associates, LLC

kindra@kbandassociates.com

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February 2015Organizational Change Management

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Change ReadinessOCM Plan

Readiness Assessments

Staff / Stakeholder Engagement

Training / Knowledge

Transfer

Communications

February 2015Successful DMV COTS Vendor

Failed Project in last 7 years (contract termination)

Project in trouble/contract dispute/significant delays

State assumed s/w development or maintenance from vendor

Custom Development project underway/New solution(higher risk)

Work in progress: not all modernization initiatives are listed – limited data available

Successful Implementation

Implementation on track

Implemented Vehicles but Drivers on hold

Some components reported operational

Just cancel-led

Just cancel-led

3rd Party review of software

February 2015External Quality Assurance

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•CASEAssociates

Incorporated

Strategies for ImprovingBusiness and System Processes

Through Expert Process Improvement,Project Management, and Quality Assurance Services

David SharonCEO and Principal Consultant

daves@caseassociates.com

February 2015Stakeholder Engagement

• County Auditors• Sub-Agents• Other Government Agencies

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February 2015

25

• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail

Historical Approach

February 2015

26

• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail

Historical Approach

February 2015

27

• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail

Historical Approach

February 2015Legacy DMV Screen

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February 2015News Report

King 5 Report

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February 2015

30

• “Enterprise” (all-inclusive) System Replacement –Commercial-off-the-Shelf (COTS) Solution

• Generalized business requirements with high level detail

Enterprise Approach

February 2015New DMV System Mockup

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February 2015New DMV System Mockup

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February 2015New DMV System Mockup

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February 2015New DMV System Mockup

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February 2015New DMV System Mockup

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February 2015Modernization Contracts

• BTM: contract signed 1/15/2015

• PRFT: contract signed 9/17/2014

• CIS: contract signed 1/13/2015

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February 20152015-17 Biennial Budget Request

37

• BTM: $27,400,000

• PRFT: $7,500,000

• CIS: $5,500,000

8/17/2016

February 2015

Questions?

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TSB Subcommittee

• Welcome

• Modernization Opportunities

• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax

• TSB Retrospective

• Legislative Agenda

• Public Comment

Agenda

TSB Subcommittee

• Welcome

• Modernization Opportunities

• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax

• TSB Retrospective

• Legislative Agenda

• Public Comment

Agenda

TSB Subcommittee

• Welcome

• Modernization Opportunities

• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax

• TSB Retrospective

• Legislative Agenda

• Public Comment

Agenda