troubleshooting: enhancing technical training wats 2009
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Troubleshooting: Enhancing
Technical Training
WATS 2009
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Background
Troubleshooting is a key skill ► Efficient identification & rectification of aircraft faults ► Timely return to service intervals
Population of experienced technicians is declining
Legacy training programs focus on theory rather than in-depth practical experience on live systems due to:► Logistics & liabilities in using operational aircraft► Lack of awareness of synthetic technologies and capabilities► Speed of change with regard to regulations ► Lack of standardized metrics
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Objective
Creating Improved Maintenance Organizations► Effective – Focus► Efficient – Leaner and smarter► Unified – Align individuals and organizational goals► Proficient – Rapid transfer of technical expertise
Focus on End to End Approach
Ab Initio Apprenticeship Initial TYPESpecialized
or ContinuousOperations
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Ab Initio Apprenticeship Initial TYPESpecialized
or ContinuousOperations
Ensure programs reflect relevant industry topics
Integrate Aircraft Simulation to improve training of systems and troubleshooting malfunctions
Introduce 3D Models to allow for more accessible component replacement/overhaul training
Introduce Virtual Troubleshooting tools for more “hands-on” troubleshooting training
Create courses to address the gap between the traditional Ab Initio program and the new aircraft on the line using Simulated A/C Systems
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Ab initio Apprenticeship Initial TYPESpecialized
Or continuousOperations
Provide environment and tools linked to Ab Initio training► Aircraft Specific Simulations & 3D Models to improve systems
and procedure understanding, promoting scenario based practical exercises.
► Generic & Aircraft Specific Troubleshooting tools for more accessible, operational, “hands-on” training…but virtually
Introduce Virtual Aircraft Visualization solutions with scenarios to familiarize technician with aircraft components, systems, & procedures
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Ab Initio Apprenticeship Initial TYPESpecialized
or ContinuousOperations
Leverage A/C Specific Simulation in classroom & self-paced environment and provide an environment for scenario based practical exercises.
Introduce A/C Specific Troubleshooting tools within the formal training environment for more accessible, operational, “hands on” training
Include Virtual Aircraft Visualization solutions an alternative for actual on aircraft
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Ab Initio Apprenticeship Initial TYPESpecialized
or ContinuousOperations
Provide similar theoretical & practical tools used in formal training► Web-accessible from the line ► Review, refreshers, and just in time training to improve operational
effectiveness and troubleshooting skills
Support tools on the line to enable effective troubleshooting and absorption of skills and knowledge through usage.
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Systems Simulation
Key Factors to effective training► Realistic imaging for realistic observation,
situations, and techniques► Realistic navigation for sequential
navigation, orientation, and spatial awareness
► Structured and unstructured environments to allow progressively increasing complexity
► Realistic scenarios to widen student’s knowledge and skill base, plus measuring proficiency
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Troubleshooting Environments
Key Factors to effective training► Realistic use of virtual test equipment► Structured and unstructured
environments boost knowledge and skill, builds student confidence
► Realistic scenarios to widen knowledge and skill base of students as well as measures proficiency
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Virtual Aircraft Visualization Solutions
Key Factors to effective training ► Realistic virtual environments to replicate
the aircraft or system► Real world imaging to provide realistic
observation situations & techniques► Realistic navigation within the environment
to provide sequential navigation steps, orientation, and relational positions
► Structured and unstructured environments to allow progressive complexity and reality to procedures and inspections
► Realistic inspection scenarios to widen knowledge and skill base of students as well as test knowledge and inspection competency
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3D Models
Key Factors to effective training► 3D aircraft components in the classroom that allow students to
understand the construction and interaction of parts► Structured and unstructured scenarios boost knowledge and skill
related to construction and interaction of parts► Realistic scenarios to widen knowledge and skill base as well as
measure proficiency
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The Way Ahead
Work closely with Authorities to adapt regulations to take advantage of the technologies available and adapt training methodologies
Continue development of synthetic environments that that promote skills and proficiency based training
Develop solutions that are aligned with a total lifecycle approach
Improve Awareness in the community of these new solutions and methodologies
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Conclusion
Ab Initio Apprenticeship Initial TYPESpecialized
or ContinuousOperations
Employing enhanced synthetic tools and training methodologies will result in more effective technicians and more efficient
maintenance organizations thus improving overall value to the operator
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