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TRAINING CALENDAR 1990
0000053998NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].
PUSAT DAYA PENGELUARAN NEGARA(National Productivity Centre)
You save by attending courses at the NationalProductivity Centre (NPC)
• Our Fees are Competitive• Our Services Superior• There is a Double Deduction on Cost of
Training for Approved Training Program-mes.
Saturday, October 22.19BB
Tax incentives forsmall scale industries
"The abatement will be five percent of its adjusted income or thetotal valm^£^jj^ojnponents pur-chased."
To u^WTthe skillscal^Bmdustries, double
_ _ allowed on cost of „ ._ _0certain government bodies like
| National Productivity Ceijen the financing naj g fot for-
th the sn^riHmornedium-scale^H^ l l l romised easi-er credits on concessional terms."
TRAININGCALENDAR
1990
5 3 9 9 ^
CONTENTS
PENGENALANINTRODUCTIONFACILITIES OF NATIONAL PRODUCTIVITY CENTRE (NPC) 6TRAINING PROGRAMMES_____________________________MANAGEMENT ACCOUNTING__________________________10SALES AND MARKETING______________________________3OPERSONNEL DEVELOPMENT____________________________- MANAGEMENT DEVELOPMENT 50- INDUSTRIAL RELATIONS____________________________64QUALITY CONTROL CIRCLES__________________________82INDUSTRIAL ENGINEERING___________________________106LOW COST AUTOMATION_____________________________134TOTAL QUALITY CONTROL___________________________142HOTEL MANAGEMENT_______________________________150PROGRAMMES AT REGIONAL OFFICES___________________Wilayah Utara____________________________________175Wilayah Pantai Timur______________________________177Wilayah Selatan__________________________________179Wilayah Sarawak_________________________________182Wilayah Sabah___________________________________184IN-HOUSE PROGRAMMES__________________________186CONSULTANCY__________________________________188NPC TRAINING STAFF______________________________189LOCATION MAP 218
PENGENALANPusat Daya PengeluaranNegara.
INTRODUCTIONNational ProductivityCentre.
Pusat Daya Pengeluaran Negaratelah ditubuhkan pada tahun 1962sebagai satu projek bersama di an-tara Kumpulan Wang Khas Bangsa-Bangsa Bersatu dengan KerajaanPersekutuan, dan Organisasi BuruhAntarabangsa sebagai Pentadbir-nya.
Dalam tahun 1966 Akta (Memper-badankan) Majlis Daya PengeluaranNegara Bilangan 19 telah diluluskanoleh Parlimen dan Majlis menjadisebuah badan yang berkuasa sen-dirimulaidaripada Ihb. Mac, 1966.Akta in! dipinda oleh Akta (Pindaan)(Memperbadankan) Majlis Daya Pe-ngeluaran Negara 1975 (Akta A305tahun 1975) sejajar dengan usaha-usaha perkembangan Pusat ini.Ahll-ahli Majlis adalah dilantik olehMenterl Perdagangan dan Perindus-trian. Pusat ini diberi bantuan olehKerajaan sehingga sampai kepadamasa ia boleh berdikari.
ObjektifDi antara objektif-objektif PusatDaya Pengeluaran Negara ialah:
• menlnggikan mutu pengurusantermasuk penyeliaan di semuaperingkat;
• memperbaiki kecekapan perja-lanan perusahaan denganmember! perhatian khusus ke-pada kaedah meninggikan pro-duktiviti, memperbaiki kualitidan pengeluaran, pengurusan
The National Productivity Centre(NPC) was established in 1962 as ajoint project by the United NationsSpecial Fund and the Federal Go-vernment with the InternationalLabour Organisation as the execu-tive agency.
In 1966 the National ProductivityCouncil (Incorporation) Act No. 19was passed by Parliament and theCouncil became an autonomousbody effective as from 1st March1966. The Act was subsequentlyamended by the National Producti-vity Council (Incorporation) (Amen-dment) Act 1975 (Act A305 of 1975)to keep in line with the expandingactivities of the Centre. The mem-bers of the Council are appointed bythe Minister of Trade and Industry.
The Centre is subsidised by thegovernment until such time as it be-comes self-supporting.
ObjectivesAmong others, the objectives of
the National Productivity Centreare:
• raising standards of manage-ment including supervision atall levels;
• improving the efficiency of in-dustrial operations with parti-cular reference to methods ofincreasing productivity, of im-proving quality and output, ofreducing costs and developing
kos dan membina perhubunganbaik di antara pekerja dan peng-urusan;
• mengendallkan latihan dan ran-cangan seumpaina yang sebaik-balknya untuk memenuhi ke-hendak tempatan.
Kaedah-Kaedah LatihanSoal/Jawab dan perbincangan ada-
lah ditekankan. Latihan secara ti-dak formal dalam bentuk syarahan,perbincangan sindlket dan kajiankes boleh membawa kepada sua-sana latihan yang sesuai bagi orangdewasa. Kakitangan Pusat juga me-ngadakan lawatan susulan untukmemberi panduan dan bantuan lan-jut; terutamanya mengenai projekpraktikal yang dijalankan di kilangoleh peserta-peserta kursus. Kursus-kursus diperlengkapkan denganfilem-filem yang berkaitan denganpengurusan, sessi 'role play', ra-kaman video, makmal komputerdan lawatan sambil belajar. Waktukursus adalah dari 9.0O pagi hingga4.00 petang.
Permohonan Mengikuti KursusPermohonan bagi mengikuti kur-
sus-kursus hendaklah dibuat de-ngan memenuhi borang soal-selidikPra-Kursus yang dilampirkan di da-lam buku latihan ini. Pemohon hen-daklah mempunyai pengalamanyang berkaitan dengan kursus yangdipilih. Pilihan akan dibuat berda-sarkan maklumat yang terdapat pa-da borang soal-selidik Pra-Kursusyang tersebut. Borang-borang danpembayaran hendaklah dikembali-kan sekurang-kurongnya satuminggu sebelum kursus dijalan-
constructive labour/ manage-ment relations;
• initiating training and other pro-grammes that would best servespecific and local requirementsof the country.
Method of InstructionQuestions/answers and discus-
sions are emphasised. Informal in-struction in the form of lectures,syndicate discussions and case stu-dies creates an atmosphere con-ducive to adult training. The Cen-tre's staff also carry out follow-upvisits to give further guidance andassistance, particularly in the caseof in-plant practical projects beingcarried out by the course parti-cipants. The courses are supple-mented with relevant managementfilms, role play sessions, video recor-dings, computers and study visits.Training programmes are normallyconducted between 9.00 am and4.00 pm.
Admission for CoursesApplication for admission should
be made on the Pre-course Question-,naire form which is included withthis booklet. Applicants should havesome working experience in the par-ticular subject relevant to thecourse. Selection is based on the in-formation contained in the Pre-Course Questionnaire forms, whichare to be returned at least oneweek before the course com-mences together with the relevantfees. Applicants are advised to applyearly to avoid disappointment.
Cheques/money order should bemade payable to the Director, Na-
kan. Untuk menentukan penyer-taan, pemohon-pemohon dinaslhat-kan supaya mernbuat permohonanawal.
Cek-cek kiriman wang berpalanghendaklah dibuat atas nama Penga-rah PDPN.
Penganugerahan SijllPDPN mengeluarkan Sijil Keha-
diran kepada setlap peserta yangmenyertal semua sessi di dalam se-tlap kursus latihan tanpa ujlan.
Maklumat LanjutRisalah-risalah PDPN dan/atau
maklumat selanjutnya boleh dlda-pati dari:
Pegawai Perhubungan Awam/Pe-ngurus ProgramPusat Daya Pengeluaran Negara,Peti Surat 64,46904 Petaling Jaya.Tel.: 03-7557266 (15 talian)Telex: MA 36312Telefax: 03-7578068KuantanKetua Wilayah Pantai Timur,Tingkat 18, Kompleks Teruntum,Peti Surat 12, Jalan Mahkota.25OOO Kuantan.Tel.: 09-501788/501789Pulan PinangKetua Wilayah Utara,No. 57, Jalan MacAlister,10400 Pulau Pinang.Tel. = 04-370311
Johor BahruKetua Wilayah Selatan,Tingkat 3, Bangunan Petronas,Batu 4 1/2, Jalan Skudai.Peti Surat 105,80710 Johor Bahru.Tel.: 07-377422/377644
tional Productivity Centre and cros-sed 'A/C Payee Only'.
Awarding of CertificateThe Centre issues a Certificate of
Attendance to every participant whoattends all the sessions of each non-examination training course.
Further InformationThe Centre's publications and/or
any relevant information may be ob-tained from:
Public Relations Officer/Pro-gramme Manager,National Productivity Centre,P.O. Box 64,46904 Petaling Jaya.Tel.: 03-7557266 (15 lines)Telex: MA 36312Telefax: O3-7578068
KuantanRegional Head,Wilayah Pantai Timur,Tingkat 18, Komplek&Teruntum,Peti Surat 12, Jalan Mahkota,25000 Kuantan.Tel.: 09-501788/501789
Pulau PinangRegional Head,Wilayah Utara,No. 57, Jalan MacAlister,10400 Pulau Pinang.Tel.: 04-370311
Jobor BahruRegional Head,Wilayah Selatan,Tingkat 3, Bangunan Petronas,Batu 4 1/2, Jalan Skudai,Peti Surat 105,80710 Johor Bahru.Tel.: 07-377422/377644
KuchingKetua Wilayah Sarawak,Tingkat 5, Bangunan BankNegara,Jalan Satok,Peti Surat 2679,93752 Kuching.Tel.: 082-246844/246941
Kota KinabaluKetua Wilayah Sabah,No. 08, Tingkat 7, Blok E,Kompleks KUWASA,49, Jalan Karamunstng,88000 Kota Kinabalu,Sabah.Tel.: 088-235837/233245
Laln-laln
• Pusat Daya Pengeluaran Negarajuga bersedia untuk mengenda-likan kursus pengurusan yangtidak tersenarai di dalam pro-gram latihan dan juga kursussuaiktias atas permintaanmana-mana organisasi.
• Ceramah Filem dalam berbagaiaspek pengurusan boleh jugadirundingkan dengan yuranyang berpatutan.
• Pusat Daya Pengeluaran Negaramenawarkan diskaun 20% un-tuk bayaran kursus kepada or-ganisasi yang menghantar 2 pe-serta atau lebih untuk setiapkali kursus yang dirancang. Ka-dar diskaun untuk 5 atau lebihpeserta boleh dirundingkan.
KuchingRegional Head,Wilayah Sarawak,Tingkat 5, Bangunan BankNegara,Jalan Satok,Peti Surat 2679,93752 Kuching.Tel.: 082-246844/246941.
Kota KinabaluRegional Head,Wilayah Sabah,No. 08, Tingkat 7, Blok E,Kompleks KUWASA,49, Jalan Karamunsing,88000 Kota Kinabalu,Sabah.Tel.: 088-235837/233245
Others
• The Centre also undertakes toconduct management coursesnot listed In the training pro-gramme and tailor-made cour-ses on request by any organisa-tion.
• Film talks on various aspects ofmanagement can also be ar-ranged for a nominal fee.
• The Centre offers a 20% dis-count on course fees to organi-sations that sponsor 2 or moreparticipants to any one singlescheduled training programme;for 5 or more participants therate is negotiable.
MANAGEMENT ACCOUNTINGPROGRAMME
The NPC is located in the commercial centre of Petaling Jaya andwithin walking distance of banks, hotels, post office, eating outlets andshopping centres; transport by bus and taxi is easily available.
Training facilities:
• 19 lecture rooms• 5 syndicate/meeting rooms• library• multi-purpose hall• language laboratory• computer facility• audio-visual aids studio room• low cost automation lab• mock kitchens.Accommodation:
Outstation participants may request for accommodation availableon a limited basis at the NPC Complex.
Rooms
• Type A - study bedroom with communal bath- : $1O personroom (accomodates 3 persons) per night
• Type B - study bedroom with bathroom attached : $15 person(accommodates 2 persons) per night
NPC HotelThe NPC training complex also includes the NPC Hotel which of-
fers all the facilities of a modern hotel.
6
MANAGEMENT ACCOUNTINGVENUE: NPC, PETALING JAVA
No.
1.
2.
3.
4.
5.
Course
MA 20 Project Appraisal
MA 9 PengenalanPerakaunan
MA 9 PengenalanPerakaunan SessiPetang
MA 3 Introduction toCosting
MA 6 Understandingand Interpre-tation of FinancialStatements
Date
6—7 Mar.
19—23 Mar.
21-23 Mei
23—24 Aug.
6—7 Sept.
Fees ($)
200.00
300.0O
150.00
230.00
160.00
Programme Manager
Teo Ten
Mustafa Hashim
Hussin Mat Isa
Mustafa Hashim
Teo Ten
10
MA1 INTRODUCTION TO ACC0UOTWGPRACTICES
Objectives
On completion of the course:
• the participants will under-stand the principles that areused in accounting.
• they should be able to recordaccounts systematically,following principles ofaccounting.
• they should be able to prepareand analyse financialstatements.
Contents
Classification of Accounts
Double Entry Principle
Journals and Ledgers
Trial Balance
Profit and Loss Accounts
Balance Sheet
Manufacturing Accounts
Depreciation
Stock Valuation
Bank Reconciliation
Cash Budgeting
Financial Statement Analysis
Methodology
LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies
11
Who should attendThis course is suitable for:
Si) Junior personnel who are directly or indirectly involved in accoun-ting functions such as accounts clerks and book-keepers,
(ii) Those with no knowledge of accounting.
Pees: Negotiable
Course available on request. Please contact Management AccountingSection.
12
MA2 BASIC ACCOUNTING FOR EXECUTIVES
Objectives
On completion of the course:
• participants should have agood grasp of accountingprinciples.
• they should be able to readand understand accountingstatements.
• they should be able to analysean interpret financialstatements.
• they should be able to studymarginal costing technique fordecision making.
Contents
» Understand FinancialStatements
• Analysis of FinancialStatements
• Costing
• Marginal Costing
• Budgeting
• Project Evaluation
Methodology
• Lectures• Film Shows• Syndicate Discussions• Exercises and• Case Studies
Who should attendAll non-financial executives/managers who would like to seek anexposure to accounting.
Fees: Negotiable
Course available on request. Please contact Management AccountingSection.
13
Objectives
On completion of the course,participants should be able to:
• identify the cost elementsinvolved in their functionalareas
• distinguish product cost —made-up of materials, labourand overhead costs
• apply the knowledge inpractical situations to derivemaximum cost benefit, andcontrol costs
• apply marginal costingtechnique in decision-making.
Contents
• Introduction to Costing
• Material Costing
• Labour Costing
• Overheads
• Costing System
Methodology
• Lectures• Film Shows• Syndicate Discussions• Exercises and Case Studies
Who should attendThis programme focusses on product costing and would interest non-financial executives in marketing, production and other functions. Thiscourse begins with the basics and assumes that participants do nothave costing background.
Fees: $230.00
VenueMalacca
PDPN, Petaling Jaya
DateJuly 17-18
August 23—24
Programme ManagerKetua Wilayah Selatan
Mustafa Hashim
14
Objectives
On completion of the course:
• the participants should beable to apply the knowledgeon how to solve cash flowproblems.
• participants should havebeen exposed to the methodsof solving cash problems
Contents
• Cash Flow Control
• Methods of Cash Generation
• Management responsibilitiesin solving Cash Flow Problems
Methodology
• Lectures• Film Shows• Syndicate discussions• Exercises and• Case Studies
Who should attendThis course is ideal for all senior or middle level executives/managerswho are directly or indirectly involved in cash flow management.
Fees: Negotiable
Course available on request. Please contact Management AccountingSection.
15
Objectives
On completion of the course,participants should be able to:
• grasp the principles ofbudgeting
• use "budgets" as a controltool
• prepare budgets
Contents
Basic Principles andObjectives of BudgetaryControl
Preparation of Budgets
• master budget• production budget• capital expenditure
budget• administrative cost
budget• cash budget
Standard Costing
Operation of the Budget
Methodology
LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies
Who should attendThis course examines the "budget" as a control tool and is suitable forthose involved in the preparation of budgets, especially executiveswithout financial training.
Fees: Negotiable
Course available on request. Please contact Management AccountingSection.
16
OP FINANCIAL STATEMENTS
Objectives
On completion of the course:
• participants should be ableto read and understandFinancial Statements
• they should be able toanalyse and interpretFinancial Statements.
Contents
Basic Accounting Principles
Understanding FinancialStatements (Profit and LossAccount and Balance Sheet)
Interpretation of FinancialStatements
Methodology
LecturesFilm ShowsSyndicate DiscussionsExercise and Case Studies
Who should attendNon-financial executives and managers, who would like to seek anexposure to accounting.
Fees: $160.00
VenueKelantanPDPN, Petaling Jaya
DateJune 12—13September 6-
Programme ManagerKetua Wilayah P.TimurTeo Ten
17
Objectives
On completion of the course the par-ticipant should be able to:
• identify the nature of the costelements in his functionalarea.
• identify the costing techniquesappropriate to his needs.
• apply the costing techniquesin his organisation.
Contents
Principles of Cost Accounting
Contract Costing
Operating Costing
Process Costing
Marginal Costing
Standard Costing
Methodology
LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies
Who should attendThis is an advanced course on costing. It is an extension of Introduc-tion to Costing and is directed at non-financial personnel in marketing,production and other functions.
Fees: Negotiable
Course available on request. Please contact Management AccountingSection.
18
Objectives
On completion of the course:
• the participants will under-stand the principles that areused in working capitalmanagement.
• they should be able to applythe techniques used inworking capital management.
Contents
• Stock Management
• Credit Management
• Cash Planning
Methodology
LecturesFilm ShowsSyndicate DiscussionsExercises andCase Studies
Who should attendThis course is ideal for all managers/executives who are directly or in-directly involved in working capital management.
FeesiNegotiable
Course available on request. Please contact Management AccountingSection.
19
Objektif
Pada akhir kursus:
• peserta-peserta akanmendapat gambaran yangjelas tentang prinsip-prinsipdan sistem-sistem yangterdapat dalam perakaunan
• peserta-peserta akanmempunyai keyakinan dankeupayaan untuk merekodkanurusan perniagaan denganbetul mengikut amalanperakaunan
• peserta-peserta juga akanmemperolehi kefahaman sertakeyakinan yang jelas tentangcara-cara bagaimanamenyediakan penyata-penyatakewangan.
Kandungan
Asas-Asas Perakaunan
Klasifikasi Akaun
Sistem Catitan Bergu
Jernal, Lejer dan T/Duga
Penyediaan Penyata Kewangan
Kaedah Pengiraan Stok
Susutnilai
Penyelarasan Penyata Bank
Penyediaan AkaunPerkilangan
Metodologi
Latihan/Kajian KesLatihan Bersama PesertaPenayangan Filem
Peserta• Penyimpan kira• Kerani akaun• Mereka yang berminat dalam perakaunan tetapi tidak mem-
punyai asas dalam akaun.
Yuran: S350.00
Tern pat
PDPN. Petaling Jaya
Tarikh
Mac 19—23Off os 13—17
Pengurus Program
Mustafa HashimKclua Wilavah P.Timur
20
MA10 TATABUKU PRAKTIKAL DAN AKJVtJjf
Objektif
Pada akhir kursus:
• peserta-peserta akan fahamprinsip-prinsip asasperakaunan
• peserta-peserta akan berupayadalarn merekodkan urusniaga-urusniaga dengan sistematikdan mengikut prinsip-prinsipperakaunan yang betul
• peserta akan bolehmenyediakan penyata-penyatakewangan.
Kandungan
Prtnsip-Prinsip AsasPerakaunan
Pengkelasan Akaun
Sistem Catitan Bergu (debitdan kredit)
Buku-Buku Jualan dan Belian
Jernal, Lejer dan TimbangDuga
Buku Tunai dan Buku WangRune it
Penyediaan PenyataKewangan— penyata untung rugi— kunci kira-kira
Susutnilai
Penilaian Inventor! atau Stok
Penyelarasan Penyata Bank
Akaun Perkilangan
Metodologi
Kajian Kes/LatihanPenyertaan-penyertaanIndividu dalam latihan
Penayangan filem
21
PesertaKursus in! sesuai untuk:• Kakitangan baru dan lama di peringkat rendah yang terlibat
secara langsung di dalam urusan-urusan akaun di sesebuahorganisasi, seperti kerani akaun.
• Kakitangan lain yang tidak mempunyai latarbelakang perakaunantetapi mempunyai minat dalam perakaunan.
Yuran:Boleh dirunding
Kursus dijalankan mengikut permintaan. Sila hubungi BahagianPerakaunan Pengurusan.
22
MA 11 MEM AH AMI DAN MENGANALISAPENYATA KEWANGAN
Objektif
Selepas kursusberupaya untuk:
peserta-peserta
memahami dan menyertaiapa-apa item yang diperlukanuntuk penyediaan
— Penyata untung rugi— Penyata kunci kira-kira
memahami dengan lebihmendalam lagi setiap itemyang terdapat dalamkediA-dua penyata tersebutdan apakah kesan akhirnyaterhadap organisasi(kewangan)
membuat sebarang komendan teguran serta cadanganterhadap satu-satu penyatakewangan denganmenggunakan analisanisbah kewangan.
menambahkan keyakinandiri dalam bidang kerjayaanda....
Kandungan
• Asas-asas perakaunan
• Pengenalan kepada buku-buku akaun dan juga lejar
• Memahami asas-asas penyatakewangan berdasarkan jenisorganisasi
— Penyata Perdagangan— Penyata Untung Rugi— Penyata Kunci Kira-Kira
Cara-cara penyediaanpenyata-penyata kewangan
Cara-cara penganalisaanpenyata-penyata kewangan
Metodologi
Kajian Kes/LatihanPenyertaan-penyertaanindividu dalam latihan
23
Peserta
• Pemilik-pemilik perniagaan• Bakal-bakal usahawan• Pegawai-pegawai kewangan tetapi tidak mempunyai asas dalam
kewangan dan perakaunan• Mereka yang berminat
Yuran:BoIeh dirundingkan
Kursus dijalankan mengikut permintaan. Sila hubungi BahagianPerakaunan Pengurusan.
24
MA 2O PROJECT APPRAISAL
Objectives
On completion of the course:
• participants should be ableto know the basic conceptsand procedures in projectappraisal
• they should be able toevaluate a project based onfinancial aspects.
Contents
• Introduction to capital projectappraisal
• The importance of goodinvestment appraisal
• The effects of inadequateinvestment appraisal
• Multi-discipline approach toproject appraisal
• Project appraisal in practice• Time value of money
« Application of DCF toproject appraisal
• Lease or buy decision
Methodology
• Lectures• Syndicate Discussions• Exercise and• Case Studies
Who should attendExecutives who are or will be involved in capital project proposal andappraisal
Fees: $200.00
Venue
PDPN, Petaling Jaya
Date
March 6—7
Programme Manager
Teo Ten
25
SALES AND MARKETINGPROGRAMME
29
SALES AND MARKETINGVENUE: NPC. PETALING JAVA
No
1.
2.3.4.
5.
6.
7.
8.9.10.
>11.
12.
13.
Course
SM 1 Effective SellingSkills for ConsumerProducts
SM 1 1 Perhubungan Awam ISM 13 Hubungan PelangganSM 12 Perhubungan
Awam IISM 10 Export Market Re-
search & TradeInformation
SM 4 MarketingManagement
SM 8 Export Proceduresand Documentation
SM 5 Marketing StrategySM 7 Telephone CourtesySM 3 Management of the
Sales ForceSM 2, Effective Selling
Skills for IndustrialProducts
SM 9 Seminar on ProductAdaptation for Export
, SM 14 Hubungan Telefon
Date
26 Feb. — 1Mar.
26—28 Feb.12—13 Mac.21—24 Mac
28—30 May
14-16 May
17— 19 June
9-11 July18 July13-16 Aug
10—13 Sept
22—23 Oct.
20 Ogos.
Fees (S]
280.00
180.00120.00240.00
210.00
240.00
240.00
300. OO80.00
320.OO
280.00
2OO.OO
60.00
ProgrammeManager
Ahmad Nasar Johari
Anuar Pandak AhmadAzman ZakariaAnuar Pandak Ahmad
Lee Saw Hoon
Chan Kum Siew
Ahmad Nasar Johari
Lee Saw HoonLee Saw HoonDavid Kuang
Chan Kum Siew
David Kuang
Azman Zakaria
30
Objectives
On completion of the course,participants will be able to:
• understand the principles ofselling consumer products
• use the techniques learnedfor effective selling.
Contents
• Principles of Selling
• Principles of CustomerRelations
• The Pre-approach
• Systematic Approach toSelling
• Opening the Sale
• Closing the Sale
• Overcoming Sales Objection
• Handling CustomerComplaints
Methodology
• Lectures• Role Plays• Simulated Sales Presentations
using ctv, and audio visual aidssuch as films.
Who should attendSales personnel with less than 5 years' experience, especially thoseselling consumer products and services.
Fees: $280.00Venue
NPC, Petaling JayaKuantanKuching
Date
Feb. 26 - Mar. 1Mar. 24—27Nov 19—22
Programme Manager
Ahmad Nasar JohariKetua Wilayah P TimurKetua Wilayah Sarawak
31
SM 2 EFFECTIVE SELLING SKILLS FORINDUSTRIAL PRODUCTS
Objectives
On completion of the course,participants will be able to:
* understand the principles ofselling industrial products.
• use the techiques learned foreffective selling.
Who Should Attend:
Sales personnel with less than 5years experience, especially thoseselling industrial products andservices.
Fees: S280.00
Venue
NPC, Petaling Jaya
Contents
Principles of SellingIndustrial Products.
Principles of CustomerRelations
The Pre-approach
Systematic Approach toSelling
Opening the Sale
Closing the Sale
Overcoming Sales Objection
Handling CustomerComplaints
Methodology
LecturesRole PlaysSimulated sales presentationsusing ctv. and audio visualaids such as films.
Date
Sept. 10—13
Programme Manager
Chan Kum Siew
32
SM3 MANAGEMENT OF SALES FORCE
Objectives
At the end of the course,participants should be able to:
• use suitable tools andtechniques in solving salesmanagement problems
• design an effective approachto manage their sales force.
Contents
Sales Management: Its Roleand Responsibility
Selection, Training andDevelopment of the SalesForce
Sales Quota Fixation
Motivation of the Sales force.
Conducting Sales Meeting
Evaluation and Control ofSales Activities
Counselling of Salesmen
Methodology
LecturesRole PlaysCase StudiesExercisesDiscussionsAudio-visual aids such asfilms
Who should attendSales managers, sales executives, sales supervisors who are involvedin planning, directing and controlling the sales force.
Fees:S320.00
Venue
NPC. Petaling Java
Date
Aug. 13—16
Programme Manager
David Kuang
33
SM4 MARKETING MANAGEMENT
Objectives
On completion of the courseparticipants should be able to:
• understand various marketingconcepts and tools
• identify marketing mixstrategies for the company
• apply the marketing conceptsand tools in handlingmarketing problems.
Contents
• Marketing Concepts
• Marketing Mix
• Sales Forecasting
• Marketing Research
• Marketing Planning
• Marketing Strategy
Methodology
• Lectures• Group Discussions• Exercises• Case Studies
Who should attendSales and marketing personnel who intend to obtain a basic foundationof marketing.
Fees: $240.00
Venue
NPC, Petaling JayaNPC. Kuching
Date
Mar. 14—16Aug. 14—16
Programme Manager
Chan Kum SiewKetua Wilayah Sarawak
34
Objectives
On completion of the courseparticipants should be able to:• identify the critical issues
involved in formulatingmarketing strategies
• formulate marketingstrategies to achieve corporateobjectives.
Contents
• Corporate Planning
• Marketing Strategy
• Strategy Options
• Marketing Mix Tactics
• Implementation of MarketingPlan
Methodology
• Lectures• Discussions• Case Study
Who should attendSales and marketing executives who are involved in strategy formula-tion and implementation.
Fees: $300.00
Venue
NPC, Petaling JayaMalacca
Date
July 9—11July 30 — Aug. 1
Programme Manager
Lee Saw HoonKetua Wilayah Selatan
35
SM 6 COURTESY AND CUSTOMERRELATIONS
Objectives
On completion of the courseparticipants will be able to:
• understand the importance ofcourtesy and customerrelations.
• use the techiques learned toprovide better service to thecustomers.
Contents
Objectives, Principles andImportance of Courtesy andCustomer Relations
Understanding CustomerBehaviour
Interpersonal Communication
Interpreting Body Language
Customer Relations throughthe Telephone
Handling Different types ofCustomers
Methodology
LecturesRole PlaysExercisesAudio visual aids suchas films
Who should attendAll personnel who are in constant contact with customer eg. sales per-sonnel, customer service personnel, PR personnel etc.
Fees: $140.00
Venue
NPC, Kota Kinabalu
Date
July 10—11
Programme Manager
Ketua Wilayah Sabah
36
SM 7 TELEPHONE COURTESY
Objectives
At the end of the course,participants should be able to:
• understand the principlesof telephone courtesy
• know the do's and don'tswhen using the telephone
• use the techniques learnedto communicate effectivelythrough the telephone.
Contents
• Fundamentals ofCom munication
• Principles of TelephoneCourtesy
• Qualities of a GoodTelephonist
• Do's and Don'ts when usingthe telephone
• Handling telephone complaints
Methodology
• Lectures• Case Study• Exercises• Audio visual aids such as
films
Who should attendTelephonists, receptionists, secretaries and others who make frequentuse of the telephone.
Fees: $80.00
"TVenue
NPC,PenangNPC, Johore BahruNPC, Petaling Jaya
Date
Feb. 15June 11Aug. 18
Programme ManagerKetua Wilayah UtaraKetua Wilayah SelatanLee Saw Hoon
37
SM 8 EXPORT PROCEDURES ANDDOCUMENTATION
Objectives
At the end of the course,participants should be able to:
• understand thedocumentation and regulationsaffecting export business
• develop and maintain aprofitable export business
Contents
Export Transaction —Processing an Export Order
Inco terms
Pre-shipment Consideration
Export Costing and Pricing
Export Payment and ForeignExchange
Export Financing
Shipment of Cargo
Clearance of Export Cargo
Export Insurance
Post Shipment Consideration
Methodology
LecturesDiscussionsCase Studies
Who should attendExport sales executives, shipping personnel, bank officers and all thosewho are involved in foreign trade with a minimum of two years relevantworking experience.Fees: $240.00
38
Venue
NPC, Petaling JayaNPC, Johor BahruNPC, Penang
Date
June 17—19Oct. 22—24Nov. 19—21
Programme Manager
Ahmad Nasar JohariKetua Wilayah SelatanKetua Wilayah Utara
39
SM 9 SEMINAR ON PRODUCT ADAPTATIONFOR EXPORT
Objectives
On completion of the seminar,participants will be able to:
ascertain the key issues inexport product adaptation andanalyse common enterprisepractices and problemsregarding export productadaptation.
identify successful approachesto export product adaptation.
Contents
• Export Product Adaptationpractices and problems.
• National Sources of Assistancein export product adaptation.
• Foreign Buyers' Perspective inproduct adaptation.
• How to Prepare and ImplementProduct Adaptation.
Methodology
• Lectures• Exercises• Case Studies
Who should attend:Export personnel who are involved in product adaptation for foreignmarkets.Fees: $210.00
Venue
NPC. Peialing Jaya
Date
22-23 Oct.
Programme Manager
David Kuang
40
SM 1O SEMINAR ON EXPORT MARKETRESEARCH AND TRADE INFORMATION
Objectives
On completion of the seminar,participants will be able to:
• identify the sources for marketresearch and trade information.
• use market research and tradeinformation for improvingexport performance.
• set up an in-house database.
Contents
• Importance of market researchand trade information.
• Usage of market research andtrade information.
• Sources of information.
• Writing specific enquiry fortrade information.
• Setting up an in-housedatabase.
Methodology
• Lectures• Case Studies• Exercises
Who should attend:Potential exporters and exporters who are involved in planning forexport.Fees:$21O.OO
Venue
NPC, Petaling Jaya
Date
28—30 May
Programme Manager
Lee Saw Hoon
41
SM 11 PERHUBUNGAN AW AM I
Objektif
Di akhir kursus, peserta akan:
• memahami konsep-konsepPerhubungan Awam
• mengenal pasti jenis-jenisprogram Perhubungan Awam
• mengetahui tugas-tugas dantanggungjawab PerhubunganAwam.
Kandungan
• Konsep dan DefinisiPerhubungan Awam
• Proses Perhubungan Awam
• Pendapat Umum
• Identiti dan Imej Korporat
Metodologi
CeramahPerbincanganKajian KesFilemLatihan "StructuredExperience"
Peserta• Pegawai perhubungan awam.• Kakitangan organisasi yang berhubung dengan publik.
Yuran: $210.00
Tempat
PDPN, KuchingPDPN, K.KinabaluPDPN, Petaling JayaPDPN, P. Pinang
Tarikh
Jan, 9-11Feb. 13—15Feb. 26—28Jul. 16—18
Pengurus Program
Ketua Wilayah SarawakKelua Wilayah SabahAnuar Pandak AhmadKetua Wilayah P.Pinang
42
SM 12 PERHUBUNGAN AW AM II
Objektif
Selepas menghadiri kursuspeserta akan:
• mempunyai keyakinanberhubung dengan publik(audience) @ pendengar
• menyediakan danmenyampaikan ceramahyang berkesan.
• dapat menyediakan suratberita yang baik.
• berupaya mengatur sidangakhbar dan kenyataan/siaranakhbar.
Kandungan
• Ceramah umum
• Ceramah yang berkesan
• Persediaan sebelum ceramahdan panduan menilaiceramah.
• Pengenalan kepada akhbar
• Menjalin hubungan denganorang akhbar
• Kenyataan akhbar dan sidang
• Surat berita (Newsletter)
Metodologi
• Ceramah• Perbincangan• Latihan Amali (Video)• Filem
PesertaPegawai perhubungan awam dan peserta-peserta yang pernah meng-ikuti kursus Perhubungan Awam I.
Yuran: $240.00
Tempat
PDPN, Petaling JayaTrengganuPDPN. Kota Kinabalu.
Tarikh
Mac 21—24Ogos 5—7Ogos 14—17
Pcngurus Program
Anuar Pandak AhmadKetua Wilayah P. TimurKetua Wilavah Sabah
43
SM13 HUBUNGAN PELANGGAN
Objektif
Setelah mengikuti program inipeserta kursus akan:
Kandungan
* Kepentingan dan KonsepHubungan Pelanggan
kepentingan hubunganpelanggan.
berupaya memahamjpelanggan dan ragam-ragammereka.
dapat mengendall ataumelayani pelanggan denganlebih berkesan.
Keperluan dan Kehendakpelanggan
Komunikasi denganPelanggan
Mengendali Hubungan Telefon
Mengendali Aduan Pelanggan
Metodologi
SyarahanPerbincanganLatihan/Kerja BerkumpulanFllem"Role-play"
PesertaKursus ini sesuai untuk. penyelia jualan. kakitangan jualan. kakitangankaunter dan penyambut tetamu.
Yuran:$ 120.00
TempatPDPN. Petaling JavaKota BharuKuantan
Tarikh
Mac. 12—13Jul 29—30Okt. 8—9
Pengurus ProgramAzman ZakariaKetua Wilayah P.TimurKetua Wilayah P.Timur
44
SM14 HUBUNGAN TELEFON
Objektif
Setelah mengikuti kursus ini,peserta akan:
• memahami konsepkomunikasi yang berkesan.
• lebih sedar tentangkualiti-kualiti yang perluuntuk mengendali hubungantelefon.
• dapat mengendali panggilandengan lebih berkesan.
• dapat merancang panggilandan menjimatkan kos-kosyang berkaitan denganpanggilan telefon.
• berupaya mengendali aduanmelalui telefon dengan lebihberkesan.
Kandungan
Konsep komunikasi yangberkesan.
Tatacara mengendaliHubungan Telefon:— Konsep dan kepentingan— Kualtti-kualiti telefonis— Mengendalikan panggilan
dan mengambil pesanan
Hubungan pelanggan— Mengendali aduan melalui
telefon.
Metodologi
SyarahanPerbincanganLatihanFilem
PesertaKursus ini sesuai untuk penyambut tetamu, telefonis, dan kakitanganyang kerap berhubung melalui telefon.
Yuran: $60.00
Tempat
PDPN, Petaling JayaPDPN, Pulau Pinang
Tarikh
Ogos 20Sept. 18
Pcngurus Program
Azman ZakariaKetua Wilayah Utara
45
PERSONNEL DEVELOPMENTMANAGEMENT DEVELOPMENT
PROGRAMME
49
PERSONNEL DEVELOPMENTManagement Development
Venue.-NPC, Petaling Jaya
No.
1.
2.
3.
4,
5.
6.
7.
8.
9.
Course
MDllPimpinan danSesama Manusia
MD3 Training Methodology I
MD5 Motivation and JobSatisfaction
MD12Motivasi dan KepuasanBekerja
MD1. Leadership andHuman Relations forManagers
MD4 TrainingMethodology II
MDlSCertificate inSupervision(InternationalProgramme)
MD7 Management forManagers
MD6 InterpersonalCommunication
Date
Mel 28—30
June 11-15
June 11 — 15
Jun 18—20
July 16—20
Aug. 6— 1O
Aug. 20—Nov. 19
Sept. 24—28
Oct. 15—17
Pees ($}
190.00
40O.OO
400.00
190.00
40O.OO
40O.OO
•1,300.00
4OO.OO
240.0O
Programme Manager
Shahuren Ismail
Lian Lai Ping
Mohd. Yusof Mohamad
Dzulkifli Sipon
Dzulkifli Sipon
Lian Lai Ping
Md. Yusof MohamadShahuren Ismail
Guok Eng Chai
Shahuren Ismail
50
MD 1 LEADERSHIP AND HUMANRELATIONS FOR MANAGERS
Objectives
At the end of the course, theparticipants should be able to:
• identify the mostappropriate situationalleadership style that can beused in a specific managementsituation
• recognise individualdifferences and ways ofinteracting with them
• apply specific problemanalysis techniques to solveproblems
• apply the varioussituational leadership stylesand specific principles ofhuman relations in handlingpeople in organisation.
Contents
• Introduction to Leadership.
• Situational Leadership defined
• Leadership Style of Leadersand Maturity of Followers.
• Understanding HumanDeferences
• Formation and Developmentof Attitudes.
• Principles of Effective HumanRelations.
• Problem Analysis Techniques
• Managing Change
Methodology
Lectures, Case Studies,Structured Experience, GroupDiscussion, Instrumentation,Role Play.
Who should attendManagers whose work result will depend on their ability to lead peopleand to create effective human relations at work.
Fees: $400.00
VenueNPC, Johor BahruNPC, Petaling JayaNPC. Kota Kinabalu
DateMar. 5—9July 16—20Sept. 24—28
Programme ManagerKetua Wilayah SelatanDzulkifli SiponKetua Wilayah Sabah
51
MD 3 TRAINING METHODOLOGY I
Objectives
At the end of the programme,participants should be able to:
• apply the various trainingmethods that are appropriatefor adult training
• know how to use audio visualaids effectively
• know how to write learningobjectives and prepare alesson plan for their trainingsession
• use the above skills to assistthem to become effectivetrainers.
Contents
• Importance of Training Function
; • Learning Process
• Use of Visual Aids
• Communication Skills forTrainers
• Experiential LearningTechniques
• Use of Case Studies, Role Playsin Training
Methodology
• Lectures• Syndicate Discussions• Project Work• Case Studies
Who should attendThis course would be suitable for personnel who are directly Involvedin training others in their organisations.
Fees: $400.00
VenueNPC, PenangNPC, Petaling JavaNPC, Johor Bahru
DateMay 16—19June 11 — 15June 25—29
Programme ManagerKetua Wilayah UtaraLian Lai PingKetua Wilavah Selatan
52
MD 4 TRAINING METHODOLOGY H
Objectives
At the end of the programmeparticipants will be able to:
• recognise methods ofidentifying training needs inan organisation
• prepare a training programmdesign and budget, giventhe training needt
• distinguish the level ofevaluation of trainingprogrammes.
Contents
The TrainingFunction and Policy
Determining Training Needs
Planning a TrainingProgramme
Administration of a TrainingProgramme
Planning your Training/Conference Room
Evaluation of Training
Methodology
LecturesSyndicate DiscussionsProject Work
Who should attendPersons who are in charge of the planning and administration of thetraining function in their organisations.
Fees: $400.00
Venue
NPC, Petaling Jaya
Date
Aue. 6—10
Programme Manager
Lian Lai Ping
53
MD 5 MOTIVATION AND JOBSATISFACTION
Objectives
At the end of the programme,participants should be able to:
• understand motivation andinterpret its meanings andimplications for managers-
• explain how employeeattitudes are formed in theorganisation
• explain how needs andsupervisory styles (leadership)of managers influence andaffect employee attitudes andmotivation
• identify some ways in whichthey are motivated and theways in which they motivateothers
• formulate a plan to increasetheir self-motivation and theirmotivation of others.
Contents
• Motivation Defined
• Maslow's Hierarchy of Needs
• Herzberg's 2-Factor Theory
• Job Enrichment
• The Nature of Attitudes
• Attitude Formation
• Attitude Change
• Various Approaches toMotivation
Methodology
Lectures, Experiential LearningTechniques, Case Studies,Instrumented FeedbackTechniques, Film Discussions,Small Group Presentations.
Who should attendMiddle managers and senior supervisors whose job requires them to in-teract with and motivate other personnel.
Fees: 400.00
VenueNPC, Relating JayaNPC. Johor BahruNPC. Kuching
DateJune 11 — 15Aug. 25—29Oct. 22—26
Programme Manager
Mohd. Yusof MohamadKetua Wilayah SelatanKetua Wilayah Sarawak
54
MD 6 INTERPERSONALCOMMUNICATION
Objectives
At the end of the programme,the participant should be ableto:
• identify the various modes ofcommunication and their rolein the running of anorganisation
• gain an insight into thevarious techniques inovercoming barriers tocommunication asencountered at the workplace
• develop a more effectiveverbal and non-verbalcommunication, listening andobserving skills in enhancinghis/her performance andproductivity.
Contents
• Important Role ofCommunication inOrganisation.
• The Communication Process
• Modes of Communicationcovering Verbal, Symbolic andNon-verbal Communicatin.
• Role of Perception inCommunication.
• Overcoming Barriersto Communication
• Listening Skills
• Non-Verbal CommunicationGuidlines for GoodCommunication.
• Defensive to SupportiveCommunication
MethodologyLectures;. Structured ExpeienceExercises on Perception andSkills in Communication.Case Study on Listening Skill.Instrumentation on InterpersonalCommunication Inventory. FilmShows and Group Discussion on"Eye of the Beholder" and 'Morethan Words".Role Play, AVA Transparencyslides and Handouts.
55
Who should attendThe programme is designed for managers and executives at all levels,whose effectiveness is dependent upon well planned and systematiccom m unication.
Fees: $240 00
Venue
NPC. Kuantan
NPC. Petaling Jaya
Date
May 21—23
Oct. 15—17
Programme Manager
Ketua Wilayah PTimurShahuren Ismail
56
MD 7 MANAGEMENT FOR MANAGERS
Objectives
At the end of the programmeparticipants should be able to:
• increase their knowledge andunderstanding of themanagement principles andpractices
• increase their knowledge andunderstanding of behaviour inorganisation
• develop their skills andeffectiveness in managingpeople in the organisation
Contents
• Introduction to Management
• Principles and Processes
• Management Functions
• Roles of Managers
• Understanding Behaviour inOrganisation
• Managerial Effectiveness
Methodology
Lectures, Group Discussions,Case Studies, StructuredExperiences and Films.
Who should attendThis course is designed for young executives who are in need of master-ing the art of management. It is also suitable for managers at all levelsas a refresher course.
Fees: $400.00
Venue
NPC. Kola KinabaluKt'lantanNPC, KuchingNPC. Petaling Jaya
Date
July 16—20July 27-31Sept. 3—7Sept. 24—28
Programme Manager
Ketua Wilayah SabahKclua Wilayah P. TimurKctua Wilayah SarawakGuok Eng Chai
57
Objektif
Di akhir kursus ini, diharappeserta akan dapat'
• memahami kepentinganaspek-aspek kepimpinan danperhubungan sesama rnanusiayang dapat dipraktikkandalam tugas-tugas penyeliaan
• mengenalpasti gaya pimpinanyang paling berkesanbersesuaian dengan situasikerja penyeliaannya
• mempraktikkan kaedah-kaedah semasa "kepimpinandan perhubungan sesamamanusia" di dalam penyeliaanpekerja demi mencapaimatlamat orgamsasi
Kandungan
• Proses Penyeliaan
• Tugas. Fungsi dan KualitiPenyelia
• Konsep Kepimpinan danGaya-gayanya
• Faktor-faktor mempengaruhiIndividu
• Asas-asas Perhubungan yangBaik
• Masalah dan PenyelesaianMasalah
• Mengendah Perubahan danMengatasi PenentanganPerubahan.
• Mendapat Kerjasama Pekerja
Metodologi
Syarahan, Kajian Kes, TayanganFilem dan PerbincanganKumpulan; Latihan StrukturPengalaman, Instrumentation,Latihan Main PerananAVA-Transparency Slides.Nota-nota Edaran.
58
PesertaTerdiri dari penyelia-penyelia, pegawai kesatuan sekerja, pihakpengurusan dan kakitangan yang' terlibat dengan tugas penyeliaanpekerja-pekerja.
Yuran: 190.00
TempatTerengganuPDPN. Petaling JayaPDPN. Pulau PinangMelaka
TarikhMac 12-14Mei 28—30Jun 20—22Okt. 29—31
Pengurus ProgramKetua Wilayah P. TimurShahuren IsmailKetua Wilayah UtaraKetua Wilayah Selatan
59
MD 12 MOTIVASI DAN KEPUASANBEKERJA
Objektif
Di akhir kursus ini diharapkanpeserta akan dapat:
• memahami tentang perbedaanindividu di dalam organisasidan menerangkan bagaimanapembentukan dan perubahansikap berlaku
• mengetahui faktor-faktoryang boleh membawa kepadakepuasan bekerja
• mengenali cara-cara berkesanuntuk mendorong diri sendiridan orang lain.
• menganalisa, nienilai danmengawal prestasi kerja.
Kandungan
• Definisi Motivasi
» Pendekatan Teori Motivasi
• Kepuasan bekerja
• Pembentukan dan PerubahanSikap
• Lingkaran Motivasi
• Kontrak Psikologi
• Kehendak-kehendak Pekerja
• Teori X dan Teori Y
• Perbincangan Filem
Metodologi
• Syarahan• Kajian Kes• Instrumentation• Perbincangan Kumpulan• Latihan ringkas
PesertaPenyelia-penyelia atau ketua-ketua bahagian yang terlibat dalammenyelia dan mendorong orang lain.
Yuran: $160.00
TempatKelantanPDPN. Pulau PinangPDPN, Petaling JayaPDPN, Kota Kinabalu
TarikhFeb. 19—21Feb. 19—21Jun 18—20Jun 26—28
Pengurus ProgramKetua Wilayah P. TimurKetua Wilayah UtaraDzulkifli SiponKetua Wilayah Sabah
60
PERSONNEL DEVELOPMENTINDUSTRIAL RELATIONS PROGRAMME
63
PERSONNEL DEVELOPMENTINDUSTRIAL RELATIONSVENUE: NPC, PETALING JAVA
No.
1.
2.
3.
4.
5.
6.
7.
8.
Course
IR1 Discipline AndProcedure In DomesticInquiry
IR2 Perhubungan Per-usahaan UntukPenyelia
IR3 Pengurusan Undang-Undang Buruh
IR4 Collective Bargaining& Negotiation Pro-cedures
IR5 Disiplin Dan TatacaraPenyiasatan Domestik
IR6 Industrial RelationsAnd Labour Laws
IR7 Perhubungan Per-usahaan UntukPegawai-Pegawal Ke-satuan Sekerja
IR8 Effective GrievanceHandling
Date
Feb. 19—23
Mac 19—23
Mei21-25
June 11—15
Jul 16—20
Aug. 6—10
Sept. 10-14
Oct. 2—3
Pees (S)
450.OO
350.00
400.00
450.00
400.00
450.0O
300. OO
170.00
Programme Manager
Md. Khairuddin Md Isa
Azlan Kassim
Abd. Malik
Francis Arul
Prema Kumari
Francis Arul
Burhanuddin Saidin
Prema Kumari
64
IR 1 DISCIPLINE AND PROCEDURE INDOMESTIC INQUIRY
Objectives
At the end of the program, par-ticipants should be able to:
• be more aware of the causesof disciplinary problems andcommited to eliminating themwhere possible
• present and explain thevarious misconducts and thekinds of disciplinary actionsto be taken where there hasbeen a breach of discipline
• be more aware of the stepsneeded to be taken in order tostructure their workenvironment to produce highmorale and good discipline
• better able to handledisciplinary situations
• supervise disciplinary actionsaccording to the standardprocedure.
Contents
• Meaning and Concept ofDiscipline.
• Nature of Misconducts.
• Disciplinary Procedures.
• Law on Discipline andDismissal.
• Procedures for DomesticEnquiry
Methodology
• Lectures• Film Discussions• Case Studies• Workshop Exercises
Who should attendManagers, supervisory personnel and trade union officials who are in-volved in maintaining discipline within the organisation.
Fees:S45000
NPC.NPC.XPC.NPC.
Venue
Petaling JavaPulau Pmant>Johore BahruKuchmg
Date
Feb. 19-23Sept. 3—7Oct. 22—26Oct. 8-12
Programme Manager
Md. Khairuddin Md IsaKeiua Wilayah UtaraKciua Wilayah SclaianKetua Wilayah Sarawak
65
IR 2 PERHUBUNGAN PERUSAHAAN UNTUKPENYELIA
Objektif
Setelah mengikuti kursus inipeserta akan dapat:
• meningkatkan lagi teknik-teknik mengendalikanrungutan pekerja
• mengawal danmenyelenggarakan disiplinpekerja dengan lebih efektif
• meningkatkan kefahamanundang-undang supayamembolehkan penyelesaianpertikaian dengan carasistematik dan saksama.
Kandungan
• Peranan Penyelia dalammengujudkan perhubunganPerusahaan yang baik
• Perundangan Buruh
• Mengendalikan RungutanPekerja
• Penawaran dan PerjanjianKolektif
• Menyelenggarakan disiplinPekerja
• Pertikaian Perusahaan:Jentera Penyelesaian
Metodologi
• Syarahan• Kajian Kes• Perbincangan Kes Peserta• Tayangan Filem
PesertaKursus ini sesuai kepada semua kakitangan di peringkat penyelia yangbertanggungjawab dalam mengawal kakitangan di sektor awam danswasta.
Yuran: $350.00
66
Tempat
PDPN, Johore BahruPDPN, Petaling JayaPDPN, TerengganuPDPN, KuchingPDPN, Kota KinabaluPDPN, Pulau Pinang
Tarikh
Mac 5—9Mac 19—23Jul. 30—3 OgosOgos 20—24Sept. 24—28Nov. 5—9
Pengurus Program
Ketua Wilayah SelatanAzlan KassimKetua Wilayah P. TtmurKetua Wilayah SarawakKetua Wilayah SabahKetua Wilayah Utara
67
IR 3 PENGURUSAN UNDANG-UNDANG BURUH
Objektif
Selepas menghadiri kursus inipeserta akan dapat:
• memahami aspek-aspekperundangan danperhubungan perusahaan
• memahami setiap peruntukanyang terdapat di dalamundang-undang buruh
• melaksanakan secara berkesanperuntukan undang-undangburuh dalam organisasi.
Kandungan
Tiga Undang-undang Buruh yangpenting akan dibincangkan:
• Akta Kerja 1955
• Akta Perhubungan Perusahaan1967
• Akta Kesatuan Sekerja 1959
Metodologi
• Syarahan• Kajian Kes• Perbincangan Kes Peserta• Tayangan Filem
PesertareseriaSemua pegawai kanan pengurusan, khususnya mereka yang terlibatdalam pengurusan personel dan eksekutif kesatuan sekerja.
Yuran: $400.00
Tern pat
PDPN, Petaling Jaya
Tarlkh
Mei 21—25
Pengurus Program
Abd. Malik Jamaluddin
68
IR 4 COLLECTIVE BARGAINING ANDNEGOTIATION PROCEDURES
Objectives
After attending the programme.participants should be able to:
• understand the principles andpractice of collectivebargaining
• critically examine anddiscuss the principles andpractice of collectivebargaining
• effectively apply the principlesand practice of collectivebargaining for continued andfruitful co-operation betweenemployers and employees forincreasing efficiency andproductivity in industry.
Contents
• Definition, objective and scopeof Collective Bargaining
• Origins and development ofCollective Bargaining
• Essentials of CollectiveBargaining
• Law pertaining to CollectiveBargaining
• Qualities of a Good Negotiator
• Techniques of Negotiation
• Drafting a CollectiveAgreement
• Interpretation andImplementation of a CollectiveAgreement
Methodology
• Lectures• Case Studies• Participants' Case Discussions• Role Play• Film Discussion• Mock Simulation Exercises
Who should attendSenior management personnel in industry and trade union executivesFees: $450.00
Venue Date Programme ManagerNPC, Petaling Jaya June 11 — 15 Francis Arul
69
IR 5 DISIPLIN DAN TATACARA PENYIASATANDOMESTIK
Objektif
Di akhir program, para pesertaakan dapat:-
• lebih menyedari ten tangpenyebab-penyebab masalahdisiplin dan melibatkan diriuntuk mengatasinya
• memahami jenis-jenis salah-laku dari tindakan disiplinyang diambil ke atas pekerjayang bersalah
• lebih menyedari langkah-langkah yang perlu diambiluntuk menstrukturkankeadaan kerja supaya dapatmenghasilkian moral dandisiplin pekerja yang baik
• mengawal dan mengawasipelbagai situasi disiplinsecara lebih berkesan
• menjalankan tindakan disiplinberdasarkan tatacara yangbetul
Kandungan
Makna dan Konsep Disiplin
Jenis-jenis Salahlaku
Tatacara Disiplin
Undang-undang berkaitandengan Disiplin danPembuangan Kerja
Tatacara PenyiasatanDomestik
Tindakan-tindakan Disiplin
Metodologi
SyarahanPerbincangan FilemKajian KesPerbincangan Kes PesertaMain Peranan
Peserta:Pengurus-pengurus, penyelia-penyelia dan pegawai-pegawai kesatuansekerjaYuran: $400,00
TempatPDPN, Kota KinabaluPDPN, Petaling JayaPDPN, Kuantan
TarikhJun 18—22Jul. 16—20Nov. 26—30
Pengurus ProgramKetua Wilayah SabahPrema KumariKetua Wilayah P. Timur
70
IR 6 INDUSTRIAL RELATIONS AND LABOUR,LAWS
Objectives
After attending the programme,participants should be able to:
• understand the legal aspectsof industrial relations
• understand, interpret andappreciate the variousprovisions of the LabourLaws
• implement effectively theprovisions of the laws
• interpret court awards.
Contents
• The Three Main LabourLegislations
• Employment Act 1955
• Industrial Relations Act 1967
• Trade Unions Act 1959
• Case Law
Methodology
• Lectures• Case Studies• Syndicate Discussion• Participants' Case Discussion• Workshop Sessions
Who should attendAll senior management executives, particularly personnel and tradeunion executives.
Fees: $450.00
VenueNPC,NPC,
Pulau PinangJohore Bahru
NPC, KuchingNPC. Petaling JayaNPC. K.Kinabalu
DateMar 5—7May 14—18Jun 25—29Aug. 6—10Aug. 20—24
Programme ManagerKetua Wilayah UtaraKetua Wilayah SelatanKetua Wilayah SarawakFrancis ArulKetua Wilayah Sabah
71
IR 7 PERHUBUNGAN PERUSAHAAN UNTUKPEGAWAI-PEGAWAI KESATUAN SEKERJA
Objektif
Di akhir program, para pesertaakan dapat:
• lebih memaharni tentangperanan Kesatuan Sekerjadalam mengujudkanperhubungan perusahaan yangbalk antara majikan — pekerja
• menyatakan aspek-aspekpen ting dalam Undang-Undang Buruh
• lebih memahami tatacara-tatacara mengendalikanrungutan dan tlndakan disiplin
• mempelajari di antara satusama lain tentang kaedah-kaedah alternatif dalamPerhubungan Perusahaansupaya konflik akan dapatdikurangkan dan suasanaharmoni akan tercapai.
Kandungan
• Peranan dan CabaranKesatuan Sekerja Masakini
• Undang-Undang Buruh
• Penyelenggaraan Disiplinsecara Berkesan
• Mengendalikan Masalah-Masalah Pekerja
• Perundingan dan PerjanjianKolektif
• Kaedah PenyelesaianPertikaian Perusahaan.
Metodologi
• Syarahan• Perbincangan Filem• Kajian Kes
PesertaPegawai-pegawai kesatuan sekerja, pegawai-pegawai perjawatan,pegawai-pegawai perhubungan perusahaan
Yuran: $300.00
Tempat
PDPN, Petaling Jaya
Tarikh
Sept. 10—14
Pengurus Program
Burhanuddin Saidin
72
IR 8 EFFECTIVE GRIEVANCE HANDLING
Objectives
After attending this course, theparticipants should be able to:
• understand the meaning andconcept of grievances
• administer grievancessystematically
• use the correct and propertechniques in handlinggrievances
• fully appreciate theimportance and advantages ofhaving a proper and effectiveprocedure specifically for thehandling of workersgrievances.
Contents
• Meaning and Concept ofGrievance
• Grievance Administration
• Techniques in HandlingGrievances
• Model Grievance Procedures.
Methodology
LecturesFilm DiscussionCase Studies and DiscussionRole Play Exercises
Who should attendManagement and supervisory personnel in industries, government andsemi-government officials.
Fees: $170.00
Venue
NPC, Petaling Jaya
Date
Oct. 2—3
Programme Manager
Azlan Kassim
73
IR 9 INDUSTRIAL RELATIONS FORSUPERVISORS
Objectives
After attending this course,participants should be able to:
• improve the handling ofworkers' grievances
• effectively control andmaintain discipline
• recognise, understand and actaccordingly towards thesettlement of industrialdisputes.
Contents
• Good Industrial RelationsPractices
• Role of Supervisors inmaintaining Good IndustrialRelations
• Main features of LabourLegislations.
• Effective Handling ofGrievances
• Maintaining EffectiveDiscipline in the Organisation
• Methods of Settling IndustrialDisputes.
Methodology
• Lectures• Case Studies• Participants* Case Discussion• Film Discussions
Who should attendAll personnel in supervisory positions, either'in government or privateorganisations.
Fees: Negotiable
Course available on request. Please contact Industrial Relations Section.
74
IR 1O DOMESTIC ENQUIRY PROCEDURES
Objectives
After attending this course theparticipants should be able to:
• fully appreciate andunderstand the concept andimportance of discipline
• use the proper disciplinaryprocedures before decidingwhether disciplinary actionshould be taken or not
• know what are the legalrequirements for the aboveprocedures
• know the right of the worker/svis-a-vis the Appeal Procedures
• use the Industrial CourtGuidelines.
Contents
Contents and Importance of:— Discipline— Domestic Enquiry
Enquiry Procedures— Preliminary Enquiry— Letter of Charge/Show
Cause— Notice of Enquiry— Principles of Natural
Justice
Enquiry Proper— Duties of Enquiry Officer— Domestic Enquiry — A
Model— Legal Requirements— Industrial Court Guidelines
Disciplinary Action— Report— Punishment/Substantial
Justice— Appeal Procedures
Methodology
LecturesFilm DiscussionCase Studies & DiscussionRole Play
Who should attendManagers and supervisory personnel who are involved in maintainingdiscipline within organisation.
Fees: NegotiableCourse available on request. Please contact Industrial Relations Section.
75
IR 11 TATACARA PENYIASATAN DOMESTIK
Objektif
Setelah menghadiri kursus ini.peserta-peserta akan dapat:
• menilaikan dan memahamisepenuhnya konsep dankepentingan Displin
• menggunakan tatacara disiplinyang betul sebelum membuatkeputusan, perlu atau tidaktindakan disiplin diambil
• mengenali keperluan per-undangan dalam tatacaraterse but di atas
• mengetahui hak-hak pekerjaseperti hak merayu
• menggunakan garispanduanyang diberi oleh mahkamah
Kandungan
Antara kandungan kursus ini ialah
• Konsep dan Kepentingan— Disiplin— Tatacara Penyiasatan
• Tatacara Penyiasatan
— Siasatan Awal— Surat Tuduhan/Tunjuk
Sebab— Notis Inquiry— Prinsip Keadilan
Semulajadi
• Inquiry Sebenar
~ Tugas-tugas PegawaiInquiry
— Tatacara Penyiasatan—Satu Model
— Keperluan Perundangan— Garispanduan Mahkamah
Perusahaan
• Tindakan Disiplin
— Lapuran— Hukuman/Substantial— Hak Merayu
Metodologi
• Perbincangan Filem• Kajian Kes dan Perbincangan• Main Peranan
76
PesertaPegawai-pegawai atau eksekutif-eksekutif pengurusan di sektor awamdan swasta yang bertanggungjaAvab untuk mengendalikan perkara-per-kara disiplin dan menjalankan penyiasatan domestik berkaitan dengansalahlaku.
Fees: Boleh dirundingkan
Kursus dijalankan mengikut permintaan. Sila hubungi BahagianPerhubungan Perusahaan.
77
QUALITY CONTROL CIRCLESPROGRAMME
81
QUALITY CONTROL CIRCLESVENUE: NPC. PETALING JAVA
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Course
QCC1 QCC AppreciationSeminar for TopManagement.
QCC2 QCC Training forFacilitators.
QCC 15 Mini Convention.
QCC 14 Camp/Kern QCC.
gCC4 Bengkel Alat-AlatQCC.
QCC3 QCC untuk KetuaKumpulan.
QCC5 Bengkel KepimpinanUntuk Ketua Kum-pulan
QCC 16 Konvensyen QCCWilayah Tengah I.
QCC16 Konvensyen QCCWilayah Tengah II.
QCC10 Workshop on QCCTools for Facilitators.
QCC4 Bengkel Alat-AlatQCC.
QCC 17 Konvensyen Kebang-saaii.
Date
Feb. 13
Mar. 20—24
May 26-27
Jun. 22-24
Jul. 10-11
Ogos. 6—10
Ogos. 22—23
Sept. 15—16
Sept. 22
Oct. 3—4
Nov. 6-7
Nov. 24—25
Fees ($)
170.00
500.00
akan di-tetapkan
akan di-tetapkan
1OO.OO
450.OO
1OO.OO
akan di-tetapkan
akan di-tetapkan
140.0O
100.00
akan di-tetapkan
Programme Manager
Joseph Paul
Othman Din
Azmi Hamzah
Ahmad NazariHashim
Ahmad Murshid Abu
Joseph Paul
Azmi Hamzah
Othman Din
Othman Din
Ahmad NazariHashim
Ahmad Murshid Abu
Joseph Paul
82
QUALITY CONTROL CIRCLES (QCC)
INTRODUCTION
Quality Control Circles can play an important role in increasing qualityconsciousness among workers and enhancing overall productivity withinthe organisation. This unique management style, which depends onclose co-operation and consultation between employers and emplo-yees in their attempt to create a better and happier working place forall, can also achieve other objectives such as:
• Motivating workers through their job tasks;• Developing leadership capabilities among the circle members;• Encouraging self-development and decision-making by employees;• Promoting more effective teamwork;• Enhancing the quality of products and services.
Although initially QCCs were introduced and practised in the manu-facturing sector, they are fast gaining popularity in the service sectoras well. Awareness of the benefits of QCC has been spreading rapidlyand further efforts are being taken to generate greater interest towardsachieving the objective of making QCC an accepted way of life amongMalaysians. In this context, the NPC offers a wide range of training pro-grammes to assist organisations in implementing and sustaining QCCactivities.
IN-PLANT TRAINING AND CONSULTANCY IN QCCIn addition to the scheduled public programmes, NPC is prepared to
provide training and consultancy programmes for individual organisa-tions on request.
In-Plant QCC Implementation Programme For organisations thathave yet to introduce a QCC programme, it is recommended that an in-tegrated approach be adopted in introducing, implementing and sus-taining a QCC programme. This approach starts with the top manage-ment making a firm commitment to support the programme. The mid-dle and lower management and the employees on the shop floor are thengradually involved in the programme.
Arrangement for such in-plant programmes can be negotiated andlollow-up services can also be included in the package.
83
RESEARCH PROJECTS
NPC also offers professional expertise in carrying out research pro-jects and surveys. Organisations that would like to research any aspectof QCC either within the organisation or at industry level, are welcometo discuss the project(s) with the QCC Section of NPC.
For futher information please contact:QCC Section, National Productivity Centre,P.O. Box 64,Jalan Sultan,46904 Petaling Jaya,Selangor.Telephone: 7557266 (15 lines)Telex: MA 36312Telefax: 7578068
84
gcci gcc APPRECIATION SEMINAR FOR TOPMANAGEMENT
Objectives
To appreciate and evaluatethe QCC Concept, andphilosophy
To identify a QCC structureand its functions within anorganisation.
To understand the role ofmanagement in installing andsustaining a QCC programme..
To assist participants deter-mine the feasibility of a QCCprogramme in their own orga-nisations.
Contents
QCC Concept, Philosophy andObjectives.
Benefits of QCC.
Development of QCC inMalaysia.
Management Roles in installa-tion and sustaining QCCActivities.
QCC Organisation Structure
QCC Techniques in Problem-Solving
Workshop and Discussion
Methodology
LecturesWorkshops
Who should attendChief executives, directors, managers, senior executives, departmentalheads and other senior personnel who wish to acquaint them-selves withthe QCC concept and practice as well as key personnel assigned to orga-nize a QCC programme in their organisations.Fees $170.00
VenueNPC, Petaling JayaSabah
DateFeb 13May. 11
Programme ManagerJoseph PaulKetua Wilayah Sabah
85
QCC2 QCC TRAINING FOR FACILITATORS
Objectives
To provide an understandingof the basic concept, operationand philosophy of QCC.
To enable participants to trainand guide QCC members andto facilitate them in carryingout their projects.
To disseminate QCC tech-niques of problem-solving andgroup effectiveness.
Contents
• QCC Concepts, Objectives,Benefits and its Operation.
• Administration of QCC Orga-nisation.
• Understanding Groups, andGroup Decision Making Pro-cess.
• QCC — Approach andTechniques.
• QCC Implementation Procedure
• Evaluation Criteria
• Presentation Skills
Methodology
• Lectures• Case Study
Who should attend
• Heads of departments, managers, training personnel, and those whoare involved in managing or facilitating QCC activities.
Fees $500.00
VenueNPC, Petaling JayaNPC, Penang
DateMar 20—24Jun 25—29
Programme ManagerOthman DinKetua Wilayah Utara
86
Objektif
Memberikan pengetahuanQCC kepada ketua kumpulan
Memberikan kemahiran-kemahiran yang berkesanuntuk membentuk dan menge-tuai kumpulan-kumpulan da-lam aktiviti-aktiviti mereka
Memberikan kemahiran per-sembahan QCC yang berkesan
Kandungan
• Falsafah dan Konsep QCC
• Kebaikan-kebaikan/Faedah-faedah QCC
• Kepimpinan dan ptrhubungansesama Manusia dalam QCC
• Kemahiran-kemahiran Sosialdalam QCC
• Alat-alat dan Teknik-teknikQCC bagi menyelesaikanMasalah
• Kemahiran-kemahiran dalamPersembahan
• Mengendalikan Mesyuarat QCC
Metodologi
• Syarahan• Latihamal• Kajian Kes
PesertaPenyelia-penyelia, foreman, ketua-ketua bahagian pengeluaran dansemua ketua-ketua yang berpotensi mengetuai QCC yang diperkenalkanoleh pemudahcara-pemudahcara.Yuran: $450.00
Tempat
PDPN, Petaling JayaPDPN, Pulau Pinang
Tarikh
Ogos 6—10Sept. 10-14
Pengurus Program
Joseph PaulKetua Wilayah Utara
87
QCC4 BENGKEL ALAT-ALAT QCC
Objektif
Memberikan kemahiran kepadaketua-ketua Kumpulan QCC didalam memahami dan meng-gunakan alat-alat QCC
Member! latihan dalam amalanalat-alat statistik dalam aktivitiQCC
Kandungan
• Cungkilan budi
• Rajah Ishikawa
• Pareto
• Histogram
• Graf dan Carta
Metodologi
• Syarahan• Latihan• Bengkel
Peserta
• Ketua-ketua kumpulan QCC dan juga ahli-ahli yang berpotensi se-bagai ketua (bakal ketua}.
Yuran: $100.00
Tempat
PDPN, Petaling JayaPDPN, Johor BaruPDPN, Petaling Jaya
Tarikh
Jul. 10—11Sept. 3—5Nov. 6—7
Pengurus Program
Ahmad Murshid AbuKetua Wilayah SelatanAhmad Murshid Abu
88
Objektif
Memberikan kemahiran didalam kepimpinan dan jugapernbentukan kumpulan
Memperlihatkan kepentingankepimpinan dan pernbentukankumpulan dalam QCC
Kandungan
• Kepimpinan dalam QCC
• Pembentukan KumpulanQCC
• Kerjasama dan penglibatanahli Kumpulan
Metodologi
• Syarahan• Latihan• Bengkel
Peserta
Ketua kumpulan QCC dan juga ahli-ahli yang berpotensi sebagai ketua(bakal ketua).Yuran: $100
Tempat
PDPN, Johor BaruKelantanPDPN, Petaling Jaya
Tarikh
Feb. 26-27Mei 6—7Ogos 22—23
Pengurus Program
Ketua Wilayah SelatanKetua Wilayah P. TimurAzmi Hamzah
89
QCC6 QCC UNTUK PEMUDAHCARA
Objektif
Memahami konsep asas operas!dan falsafah
Untuk dapat memulakan danmenghebahkan konsep QCCdalam organisasi
Untuk membantu, mengarahdan membimbing pekerja da-lam membentuk dan mengen-dalikan QCC
Kandungan
Falsafah dan Konsep QCC
Objektif, Faedah & OperasiQCC
Organisasi & Pentadbiran QCC
QCC sebagai Faktor Motivasi
Mengetuai Perbincangankumpulan
Alat-alat & Teknik Penyele-saian Masalah
Kemahiran Persembahan
Menyelia dan membimbingkumpulan-kumpulan QCC
Metodologi
• Syarahan* Latihan
PesertaKetua-ketua jabatan atau bahagian. pegawai-pegawai bahagian latihanterlibat secara langsung ataupun tidak di dalam aktiviti QCC. Merekayang berminat menambahkan lagi pengetahuan dalam perkara ini jugadijcmput.'Yuran: S450.00
Tempat
Terengganu
Tarikh
Jul. 23—27
Pengurus Program
Ketua Wilayah P. Timur
90
Objectives
Providing leaders withknowledge of QCC
Providing effective skills toform and lead circles in theiractivities
Contents
• QCC Philosophy and Concept
• Benefits of QCC
• Leadership and Human Rela-tions in QCC
• Social Skills in QCC
• QCC Tools and Techniques ofProblem-Solving
• Presentation Skills
• Running a QCC Meeting
Methodology
LecturesExercises
Who should attendSupervisors, foremen, leaders of production lines and all other potentialleaders of Quality Control Circles identified by facilitators.
Fees: Negotiable
Course available on request. Please contact QCC Section.
91
QCC8 APPRESIASI QCC UNTUKPENGURUSAN
Objektif
Memahami dan menilai konsepserta falsafah QCC
Mengenalpasti struktur QCCdan fungsinya dalam organi-sasi
Mengenalpasti kemungkinanmenjalankan program QCCdalam organ isasi mereka
Kandungan
Falsafah Objektif dan Faedah-faedah QCC
Struktur PengorganisasianQCC
QCC di Malaysia
Teknik-teknik QCC dalamPenyelesaian Masalah (sepintaslalu).
Perbincangan
Metodologi
SyarahanPerbincangan
PesertaSeminar ini patut dihadiri oleh pengerusi-pengerusi, pengarah-pengarahurusan dan juga pengurus-pengurus besar syarikat-syarikat dan tain-lainpihak pengurusan atasan yang berminat dengan konsep dan falsafahQCC.Yuran$ 170.00
Tempat
Kelantan
Tarikh
Okt. 28
Pengurus Program
Ketua Wilayah P. Timur
92
QCC9 WORKSHOP ON QCC SOCIAL SKILLSFOR FACILITATORS
Objectives
To understand the importanceof Social Skills in QCC.
To develop group skills andco-operation.
To have an in depth under-standing of QCC and socialskills in operating an effectiveQCC programme.
To understand groupdynamics and communica-tion skills.
To improve creative problem-solving abilities.
Contents
Team Building
Creative Problem Solvingtechniques
Understanding Groups inOrganisation and GroupCo-operation
Motivational Factors in QCC
Case Study and DiscussionLeading
Methodology
• Lectures• Groupwork• Discussions
Who should attend
• Facilitators• Potential facilitators• Members of promotion committee involved in training.Fees: $140.00
Venue
NPC, Johor Baru
Date Programme Manager
Nov. 19—20 Ketua Wilayah Selatan
93
Objectives
To understand QCC tools andits application in problemsolving.
To acquire an understandingof the principles underlyingthe various techniques ofquality control.
To develop skills in applyingthe techniques of quality con-trol, especially those of controlcharts, sampling, problems ofquality control and finishedproduct quality control.
Contents
Basic Concept of QualityControl
Data Collection, Presentationand Analysis
Pareto Diagram
Histogram
Charts
Practical Case Study
Methodology
LecturesExercisesGroupwork
Who should attendFacilitatorsFees: $140.00
Venue
NPC, PenangNPC. Petaling Jaya
Date
Aug. 20—21Oct. 3—4
Programme Manager
Ketua Wilayah UtaraAhmad Nazari Hashim
94
Objektif
Melatih dan melahirkan ketua-ketua kumpulan di dalammengadakan persembahan
Memperlihatkan kepentinganpersembahan di dalam QCC
Kandungan
Bagaimana merangka KertasProjek
Menggunakan AVA denganberkesan
Langkah-langkah membuatPersembahan
Kriteria Pemlaian
Soai Jawab dalam QCC
Metodologi
SyarahanPerbincanganLatihan
PesertaKctua Kumpulan QCC dan juga ahli-ahli yang berpotensi sebagai ketua(bakal ketua).Yuran: $60.00
Temp at
Melaka
Tarikh
Mei 28
Pengurusan Program
Keiua Wilavah Selatan
95
QCC12 SISTEM PENGURUSAN JEPUN
Objektif
Member! peluang kepadapihak pengurusan untuk me-rnahami dengan lebih dekatakan sistem pengurusanJepun yang membawa pening-katan produktiviti negaranya
Untuk meneliti dan menye-suaikan teknik-teknik peng-urusan ini mengikut keadaandan kehendak sesuatu organi-sasi
Menimbulkan faktor-faktoryan'g menggalakkan dan tidakmenggalakkan (favourable orunfavourable) sehingga Jepundapat mengekalkan dan me-neruskan (maintain and sus-tain) kedudukan merekadewasa ini
Kandungan
Pandangan Umum terhadapJepun
Latarbelakang Sosio-EkonomiPengurusan Jepun
Amalan Pengurusan Jepun-stabil, Etika Perniagaan danSistem Perhubungan
Sistem Pengurusan Personneldalam Organisasi Jepun,(Pekerjaan seumur hidup, Sis-tem Kekananan, EnterpriseUnionism)
Strategi membuat Keputusandan prosesnya dalam DuniaPerniagaan Jepun
Perbincangan Bengkel danPembentangan Kes
Metodologi
SyarahanPerbincanganLatihamal
PesertaKursus ini terbuka kepada pihak pengurusan dan ketua-ketua bahagianyang terlibat dalam membuat keputusan dan perancangan terhadap pro-ses perlaksanaan sesuatu projek organisasi. Juga kepada rnereka yangmahu mendalami pengetahuannya terhadap sistem pengurusan Jepun.Yuran: Boleh dirundingkan.
Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian QCC.
96
Objektif
Untuk memahami denganlebih dekat lagi akan kefaham-an terhadap kejayaan Jepunmendorong para pekerjanya
Mendedahkan peningkatan pro-duktiviti pekerja Jepun darisegi sikap dan matlamatbekerja
Memperkenalkan aspek-aspekdorongan dalam industri Jepundan persekitarannya meliputisistem kerja, sistem kebajikandah hubungan pekerja-majikan
Membentuk nilai-nilai yangsesuai dengan secara kolektifbasil dari gabungan idea-ideayang diperolehi bagi diterap-kan kepada sistem yang adadi organisasi kita
Kandungan
• Jepun sepintas lalu
• Skim Latihan Pekerja
• Falsafah Kemajuan IndustriJepun
• Sistem Kerja dan FaedahSampingan
• Organisasi Korporat Jepun
Metodologi
SyarahanPerbincangan
PesertaKursus ini terbuka kepada semua pihak pengurusan dan pihak penye-liaan yang mahukan suatu perkembangan terhadap para pekerjanya,terutama dalam menganuti etika kerja yang baik. Juga kepada merekayang berminat dalam mengetahui cara mendorong pekerja mengikutamalan Jepun.Yuran: Boleh dirundingkan.
Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian QCC.
97
Objektif
Memahami dan menambahsifat-sifat kepimpinan yarigsedia ada
Menambah kepakaran di dalampengamalan alat-alat QCC didalam kegiatan QCC
Menambah taraf keyakinan dirisemasa menyampaikan per-sembahan QCC dengan ban-tuan alat-alat pandang dengar
Kandungan
Latihan-Latihan Kumpulan
Kegiatan Riadah
Bengkel
Metodologi
• Bengkel• Syarahan• Latihan
PesertaKetua dan ahli kumpulan.Yuran: Akan ditetapkan
Tempat
Akan ditetapkanAkan ditetapkan
Tarikh
Mac 11 — 12Jun 22—24
Pengurus Program
Ketua Wilayah P. TimurBahagian QCC, PDPN,Petaling Jaya
98
QCC15 MINI-KONVENSYEN QCC
Objektif
Memberi pendedahan kepadakumpulan QCC yang baruditubuhkan, dalam membuatpersembahan di hadapan orangramai
Memberi peluang bertukarpengalaman dalam kegiatanQCC
Memberi dorongan kepadakumpulan QCC yang baruditubuhkan untuk menunjuk-kan keupayaan kumpulan didalam melaksanakan projek.
Kandungan
Persembahan oleh Kumpulan-Kumpulan QCC yang baru.
Peserta
• Ahli kumpulan QCC terdiri dari kumpulan QCC yang berusiakurang daripada 2 tahun.
• Tidak pernah menyertai mana-mana konvensyen (mini/wilayah/kebangsaanjsebelumnya.
• Pemerhati — terbuka kepada semua yang ingin mendapatkan pen-dedahan kepada pencapaian kumpulan-kumpulan QCC.Yuran: Akan ditetapkan.
Tempat
PDPN, Petaling Jaya
Tarikh
Mei 26—27
Pengurus Program
Azmi Hamzah
99
QCC16 KONVENSYEN QCC WILAYAH
Objektif
Memilih kumpulan kawalanmutu yang terbaik sekaliuntuk menyertai KonvensyenQCC peringkat Kebangsaan.
Member! peluang kepada QCCdi organisasi anda bertukarpengalaman dengan QCC diorganisasi lain di Malaysia.
Menggalakkan pemesatan ke-giatan QCC di seluruh negara.
Membolehkan organisasi-organisasi yang baru menceburdiri dalam mengambil contohdari organisasi yang lebihberpe ngalaman.
Kandungan
Persembahan oleh Kumpulan-Kumpulan QCC
Peserta
• Peserta
• Persem-bahan
— Kumpulan Kawalan Mutu yang terbaik dariorganisasi dijemput menyertai konvensyen ini.
— Kami juga menggalakkan penyertaan dari sebanyakorganisasi yang mungkin. Walau bagaimanapun,PDPN berhak membuat keputusan muktarnat ber-kenaan penerimaan pencalonan.
• Pemerhati — Penyelia-penyelia, pengurus-pengurus, pemudah-cara, penggalak-penggalak, ahli-ahli dan bakal ahliQCC, Wakil-wakil Kesatuan Sekerja dan semuayang berminat dengan kegiatan QCC.
Yuran: Akan ditetapkan.
100
Tempat
PDPN, KuantanPDPN, Petaling JayaPDPN, Petaling JayaPDPN, P. PinangPDPN, Johor Baru
Tarikh
Sept. 8Sept. 15—16Sept. 22Sept. 29Okt. 6
Penguins Program
Ketua Wilayah P. TimurOthman DinOthman DinKetua Wilayah UtaraKetua Wilayah Selatan
10]
QCC17 KONVENSYEN QCC KEBANGSAAN
Objektif
Menggalakkan perkembanganQCC di seluruh negara untukmenjadi amalan hidup pekerja
Menghargai penglibatanpekerja dalam mengemukakandan menyelesaikan danmasalah di tempat kerja
Sebahagian daripada usahauntuk meningkatkan produk-tiviti negara
Kandungan
Peraembahan oleh Kumpulan-Kumpulan QCC yang terpilihdari Konvensyen Wilayah
Peserta
• Permohonan adalah dipelawa dari organisasi swasta dan awamuntuk menyertai konvensyen tersebut.
• Ketua-ketua jabatan, pengurus-pengurus, bahagian perjawatan dankakitangan, bahagian kawalan mutu, penyelia dan pemudahcara ser-ta ahli-ahli QCC yang terlibat.
Turan: Akan ditetapkan
Tempat
Kuala Lumpur
Tarikh
Nov. 24—25
Pengurus Program
Joseph Paul
102
INDUSTRIAL ENGINEERINGPROGRAMME
WM SEMINAR ONIVITY MEASUREMENT& ANALYSIS
IEMV. CERBWM BVOTO KQK WEE KIAT»IKR <* TRW: \\»
4 JILY19X9• r i • ;
105
INDUSTRIAL ENGINEERINGVENUE: NPC, PETALING
JAVA
NO.
1. IE3
2. IE1
3. IE7
4. IEI]
5. IE 10
6. IE8
7. IE12
8. IE9
9. IE15
10. IE 19
11. IE6
12. IE4
13. IE2
14. IE16
15. IE18
Course
Organisation &Methods (OfficeProductivity)
Production Planning& Control
Industrial Safety 2
Pengurusan Fall &RekodWork Measurement
MaintenanceManagement
KeselamatanPerusahaan
Store and StockManagement
Total ProductionManagement
ProductivityProgramme ThroughWork Study
Industrial Safety I
Filing & Records
Quality Control
MTM-1 (MethodsTime Measurement-I
MOMET (MTM-OfficeMethods-EvaluationTechniques)
Date
Apr. 2—6
Apr. 9—13
May 21—24
Jim 11 — 14
June 18—22
July 9— 13
Jul. 16—19
Aug. 7—9
Aug. 20—24
Aug. 20—Nov. 19
Sept. 3—6
Sept. 17—19
Oct. 8—12
Oct. 22-Nov. 2
Nov. 5—8
Fees(S)
400.00
400.00
320.00
240.00
4OO.OO
400.00
280.0O
270.00
400.OO
2.OOO.OO
320.00
280.00
400.00
1.710.00
440.00
Programme Manager
Ir Glan Singh
Fazil Shuhaimi
Wenceslas
Abd. Majid Ibrahim
Azizan Arlffin
Tan For Sing
Abu Zakle Ahmad
Wenceslas
Ir. Gian Singh
Goh Swee Seang
Abu Zakie Ahmad
Shahdan Md. Lani
Ir Gian Singh
Fazil Shuhaimi
Faztl Shuhaimi
106
No.
16. IE 17
17. IE13
Course
MTM-2 (MethodsTime Measurement-2)
Energy ManagementIn Industry
Date
Nov. 9—16
Nov. 26— 3C
Pees($)
770.OO
280.00
Programme Manager
Fazil Shuhalmi
Tan For Sing
107
IE 1 PRODUCTION PLANNINGAND CONTROL
Objectives
After the course theparticipants will:
• have a better knowledge ofthe production process
• should be able to perform thefunctions of productionplanning and control activities
Who should attendSenior and middle managementconnected directly or indirectly withthe production function.
Fees:$400.00
VenueNPC, Petaling Jaya
DateApr. 9—13
Programme ManagerFazil Shuhaimi
Contents
Function of ProductionPlanning and Control
The Nature and Economics ofProduction
Organisation and FactoryLayout
Jobbing and QuantityProduction
Production Capacity
The Sales and ProductionProgrammes
Manufacturing Specifications
Inventory Control
Scheduling and Loading
Ordering System
Despatching Systems
Progressing Systems
Methodology
Case StudiesExercisesOpen DiscussionsFilm Shows
108
Objectives
On completion of the course the par-ticipants will:
• be in a better position toapply the techniques andmethodologies
• have a better applicationknowledge in the statisticaltechniques involved
Contents
Quality and Quality Control
Operator and Quality Control
Basic Understanding ofStatistics
Quality Problem Resolving
Frequency Distribution
Control Charts
Process Capability StudiesOperational Characteristic
Quality Costs
Statistical Quality Control
Methodology
Case StudiesExercisesOpen Discussions
Who should attendHeads of departments, training personnel, quality control staff andothers who have a direct or indirect interest in ensuring quality.Fees: $400.00
Venue
NPC. KuantanNPC, JohoreNPC. KuantanNPC. Petaling JayaNPC,Penang
DateSept. 3—7Sept. 10—14Sept. 17—21Oct. 8—12Dec. 3—7
Programme ManagerKetua Wilayah P.TimurKetua Wilayah SelatanKetua Wilayah P.TimurIr. Gian SinghKetua Wilayah Utara
109
Objectives
At the end of the course the par-ticipants will:• be familiar with the various
techniques used by the O&Mspecialist in improving theflow of information in theorganisation.
• be able to improve WhiteCollar Productivity.
Contents
• Productivity Concepts
• Method Study in the Office
• Charting Techniques ofOffice Activities
• Work Sampling
• Forms Design and Control
• Data Management
• Office Layout
• Work Measurement andWork Standards
• Productivity Modelling
• Office Automation
Methodology
• Case Studies• Exercises• Open Discussions• Film Shows
Who should attendOffice managers, personnel officers, office administrators, work study of-ficers senior clerical staff.
Fees: $400.00Venue
NPC. Petaling JavaNPC. FenangNPC. Kuching
DateApr.2—6July 9—13Oct. 8-12
Programme ManagerIr. Gian SinghKetua Wilayah UtaraKctua Wilavah Sarawak
110
IE 4 PILING AND RECORDS
Objectives
At the end of the course participantswill:• be acquainted with the
principles, moderntechniques and efficientprocedures in filing
• be able to effect the goodpractices in his workplace
Contents
• The Need for DataManagement.
• Filing Methods andClassification
• File Control
• Filing Equipment andLayout
• Record Retention andDisposal
• Housekeeping
• Relevant participants' workproblems
• Computer Usage in theOffice
Methodology
• Case Studies• Film Shows• Discussion• Visit to the Archives
Who should attendAll personnel involved in the filing and data management activities.
Fees: $280.00
111
Venue
NPC, Kota KinabaluNPC, JohoreNPC, KuchingNPC, Petaling Jay aNPC, Penang
Date
May 22—24June 25—27July 17—19Sept. 17—19Nov. 5—8
Programme Manager
Ketua Wilayah SabahKetua Wilayah SelatanKetua Wilayah SarawakShahdan Md. LaniKetua Wilayah Utara
112
IE 5 METHOD STUDY (JOBSIMPLIFICATION)
Objectives
• To present some of theimportant techniques ofmethod study
• To enable participants tosimplify the work-steps intheir job areas
• To implement the techniquesin their work environment.
Contents
• Method Study
• Process Chart
• Outline Process Chart
• Flow Process Chart
• Two-handed Process Chart
• Layout. Flow Diagram, StringDiagram
• Multiple Activity Chart
• Man and Machine Chart
• Motion Economy Principles
• Work Problem Resolving
Methodology
• Case Studies• Film Shows• Open Discussions• A Plant Visit
Who should attendThe course is suitable for work study officers, supervisory andmanagerial staff at every level involved in production functions; as wellas members of joint consultative committees and trade union executives.
Fees: $350.00
VenueNPC,PenangNPC, SabahNPC, Johore
DateMay 21—25June 11—15July 9—13
Programme ManagerKetua Wilayah UtaraKetua Wilayah SabahKetua Wilayah Selatan
113
IE 6 INDUSTRIAL SAFETY 1
ObjectivesTo give participants a greaterawareness of the ImportanceIndustrial Safety.
At the end of programme,the participant should be ableto audit his plant's safety.
ContentsPrinciples of Accidentprevention
Plant Safety Inspection
Job Safety Analysis
Accident Investigation,Reporting and AnalysisThe Role of Management forsafety
Guarding of Machinery
Personal Protective Equipment
Methodology
Case StudiesFilm ShowsOpen DiscussionsPlant Visit
Who should attendThis course is suitable for supervisors, safety officers, personnel officersand management personnel and all those involved in Industrial Safetywork.
Fees: S32O.OO
Venue
NPC,PenangNPC, Petaling Jaya
Date
Feb. 5—8Sept. 3—6
Programme Manager
Ketua Wilayah UtaraAbu Zakie Ahmad
114
Objectives
To give participants advancedtraining in Industrial Safety
To highlight the closerelationship between Safetyand Production Efficiency
At the end of the course, theparticipant would haveupgraded his technicalknowledge on IndustrialSafety.
Who should attend
• Departmental heads, safety,officers, industrial engineers,personnel officers.Management personnel,safety committee members,and all other who areinvolved in industrialsafety or in accident
- preventionFees: $320.00
Contents
• Principles of AccidentPrevention (a recapitulationof Industrial Safety I)
• The Law and Industrial Safety
• Human Behaviour andIndustrial Safety
• Electrical Hazards
• Chemical Hazards
• Safety Organisation, SafetyCommittees and SafetyCampaigns
• Occupational Health
• Fire Prevention in Industry
• A Fire-Fighting Demonstration
Methodology
Case StudiesSyndicate DiscussionsFilm ShowsPractical Demonstration
Venue
NPC, Petaling JayaNPC, Johore
Date
May 21—24Oct. 8-11
Programme Manager
WenceslasKetua Wilayah Selatan
115
IE 8 MAINTENANCE MANAGEMENT
Objectives
To introduce some of themodern ideas and techniquesused in improving decisionmaking and in maintenanceof Industrial facilities.
Who should attend
• The programme is suitable forsenior management staffwho responsible fordetermining maintenanceprocedures andprogramme within theorganisation.
Fees: 27O.OO
Contents
Organisation of MaintenanceDepartment
Objective of Maintenance
Role of Maintenance
Personnel/Training
Operation of Maintenance
Strategies
Corrective Maintenance
Preventive Maintenance
Lubrications
Economics and Cost Control
Spare Parts Management
Maintenance Reports
Analysis of Breakdowns
Maintenance Games(Computer Assisted)
Methodology
Case StudiesOpen DiscussionsFilm Shows
Venue
NPC. KuchingNPC. Petaling Jaya
Date
Mar. 5—9July 9-13
Programme Manager
Ketua Wilayah SarawakTan Por Sing
116
IE 9 STORES AND STOCKSMANAGEMENT
Objectives
• To enhance participants'practical knowledge regardingthe role of the stores'function in the efficientperformance of the productionfunction.
Contents
• Introduction of Storesfunction
• Purchasing Function
• Categorisation of Stocks• Goods Receiving and Inspection
• Stores Layout
• Selection and Issues fromStores
• Identification and Classificationof Stocks
• Stock Taking
• Syndicate Project Work
Methodology
• Case Studies• Syndicate discussion• Film Shows
Who should attendThe programme is designed for all personnel who are involved instorekeeping, warehousing and production functions in the organisation.
Fees: $270.00
VenueNPC, JohoreNPC, Petaling Jaya
Date
June 11 — 13Aug 7—9
Programme Manager
Ketua Wilayah SelatanWenceslas
117
IE 10 WORK MEASUREMENT
Objectives
To introduce basic conceptsof Work Measurement andTechniques
To develop the analyticalskills of the participants inseeking solutions toproduction problems usingWork MeasurementTechniques
At end of the course theparticipant should be ableto apply some of the workmeasurement techniques athis work place.
Contents
• Definition and Purpose ofWork Measuiement
• Overall View of Work Study
• Time Study and Equipment
• Making a Time Study
• Rating Concepts
• Activity Sampling
• Compiling of Time
• Predetermined Time Standard
Methodology
Film ShowsCase StudiesExercisesPlant Visit
Who should attendThe progiamme is designed for industrial engineering personnel andall those involved in planning and control functions in the organisation
Fees: $400 00
Venue
NPC, Petaling Jaya
Date
June 18—22
Programme Manager
Azizan Anffin
118
IB 11 PENGURUSAN PAIL DAN
Objektif
Memperkenalkan prinsip-prinsip, teknik-teknik modendan tatacara yang sewajarnyadi dalam pengurusan fall danrekod organisasl untukmelancarkan aktlvltiorganisasl bag! meningkatkanproduktiviti
Kandungan
• Kaedah dan Kelasiflkasi Fail
• Kawalan Fail-Fail
• Susunatur dan Peralatan Fail
• Penyimpanan dan PemusnahanRekod-Rekod
• Pengguriaan Komputer diPejabat
• Perbincangan terhadapmasalah Peserta
Metodologi• Ceramali• Kajian Kes• Filem
PesertaUntuk semua kakitangan yang terlibat di dalam pengurusan tail ataumengendalikan rekod-rekod.
Yuran: $240.00
Tempat
PDPN, Petaling Jaya
Tarikh
Jun 11 — 14
Pengurus Program
Abd. Majid Ibrahim
119
IE 12 KESELAMATAN PERUSAHAAN
Objektif
• Meningkatkan kesedaranpeserta-peserta kepentinganKeselamatan Perusahaan danmemperkenalkan tiga prinsipasas mencegah kemalangan
• Untuk melahirkan danmemupukkan minat
• Mendapatkan faktor-faktoryang bersangkutan
• Mengambil tindakanberdasarkan kepada faktor-faktor berkenaan
Kandungan
• Prinsip-prinsip MencegahKemalangan
• Analisa Keselamatan Pekerjaan
• Pemeriksaan Keselamatan Loji
• Laporan Kemalangan,Penyiasatan dan Analisa
• Peranan Pengurusan dalamKeselamatan terhadap masalah
• Peralatan PerlindunganPeribadi
Metodologi
• Ceramah• Kajian Kes• Lawatan ke Kllang• Filem
PesertaUntuk penyelia, pegawal keselamatan perusahaan, pegawai personeldan mereka yang terlibat di dalam kerja-kerja keselamatan perusa-haan.
Yuran: $280.00
Tempat
PDPN, Petaling Jaya
Tarikh
Jul. 16—19
Pengurus Kursus
Abu Zakie Ahmad
120
IE 13 ENERGY MANAGEMENT ININDUSTRY
Objectives
Upon the completion of theprogramme, the courseparticipants will
• have gained further insightsinto the needs for energyconservation measures
• be able to assist indeveloping and implementingenergy management andconservation programme fortheir plants
• be able to improve theutilization of energy intheir plant.
Contents
• Energy Management and itsEffects on Productivity
• Engineering Principles andPractices in Energy use inIndustry
• Energy Efficiency in Boilers& Furnaces
• Lighting System/AirConditioning Systems
• Energy ConservationProgramme in Industry— Organisation andManagement, EnergyInformation System, EnergyAudit, Energy Analysis
• Energy Monitoring and ActionAction Planning
• Local Experience in EnergyConservation Programme.
Methodology
• Case Studies• Open Discussions• Plant Visit• Film Shows
Who should attendParticipation is open to all plant mangers, engineers or senior technicalpersonnel.
Fees:$240.00
VenueNPC, Petaling Jaya
DateNov. 26—30
121
Programme ManagerTan Por Sing
IE 15 TOTAL PRODUCTIONMANAGEMENT
Objectives
To give participants anoverall concept of the modernsystems of ProductionManagements
Participants will be able toimplement some of theconcepts in their workenvironment
Contents
Total Management
The Production System
Productivity Management
Total Productive Maintenance
Total Quality Control
MRP Systems
JIT Systems & Kanban
Value Analysis
The Setup Problem
Measuring ProductionPerformance
MethodologyCase StudiesDiscussions
Who should attendProduction personnel and others who desire to understand the modernproduction system.
Fees: $400.00
VenueNPC, Petalirig JayaNPC, KuantanNPC. Johore
DateAug. 20—24Oct. 8-12Dec. 3—7
Programme ManagerIr. Gian SinghKetua Wilayah P.Timur
JKetua Wilavah Sclatan
122
Objectives
To enable the participants touse MTM to improve methods,establish accurate consistentstandards and help developreliable data and predetermineworkloads and workplacelayouts in advance ofproduction
To enable participants to do aqualitative and quantitativeanalysis of the job methodswhich will lead to worksimplification and costreductions.
Contents
• Introduction to MTM
• Application of MTM
• MTM Training Materials
• MTM Motion Patterns & MTMCategories
• Factors Affecting Selectionof MTM Categories
• Simultaneous Body and HandMotions
• Making an MTM Analysis
• MTM Methods and TimeAnalysis
• MTM Data Block Development
Methodology• Film Shows & Analysis• Practical Work• Examination
Who should attendWork study officers/practitioners/tramees, system officers and designers,trade union executives/representative, organisation and methods of-licers/practitioners, industrial engineers, office managers, worksmanagers or anyone who appreciates the wide application of MTMSystem.
CertificationSuccessful participants will receive an internationally recognised cer-tificate of competence known as the 'Blue Card' and a Certificate.
Fees: $1710.00
123
Venue
NPC, Petaling Jaya
Date
Oct. 22—Nov. 2
Programme Manager
Fazil ShuhaimiCourse LeaderRobin Cooke Esq.Managing Director ofIntercontinental WorkStudy Services Ld. (U.K)
124
IB 17 METHODS TIME MEASUREMENT 2(MTM—2)
Objectives
MTM-2 is the second level of theMTM Series of Programmes.
• To enable the participantsto use MTM to improvemethods, establish accurateconsistent standards and helpthem to develop reliable dataand predetermine workloadsand workplace layouts inadvance of production
• To enable participants to doa qualitative and quantitativeanalysis of the job methodswhich will lead to worksimplification and costreductions.
Contents
Development of MTM-2
Get and Put
Get Weight and Put Weight
Eye Action and Crank
Combined and SimultaneousMotions
Application of MTM-2 inMethod Improvement
Regrasp, Apply Pressure
Body Motion
Overlap Concepts and Exercises
Film Analysis, Theory andPractical
Methodology
Practical WorkExaminationFilm Shows
Who should attendWork study managers/officers, production control managers/planners,industrial engineering personnel, O&M managers/officers, systemsanalysts, cost estimating mangers/engineers, production or worksmanagers, and training personnel.
Fees: $770.00
PrerequisiteParticipants must have attended MTM-1.
__i
125
CertificationSuccessful participants will receive an internationally recognised 'whitecard'.
Venue
NPC, Petaling Jaya
Date
Nov. 9—16
Programme Manager
Fazil ShuhaimiCourse Leader:Robin Cook Esq.Managing Director ofIntercontinental WorkStudy Services Ltd.(U.K.)
7.26
IE 18 MTM OFFICE METHODSEVALUATION TECHNIQUES (MOMET)
Objectives
To provide participants witha unique and powerful high-level technique for assessingclerical and administrativework
To enable participants toapply MOMET to routineadministrative proceduresto assess the staffing levelswhich would be required if theprocedures were efficient andto indentify scope for methodimprovement within adepartment.
Contents
• Office Measurement System
• MOMET Data CollectionTechnique
• Introduction to MOMET work.
• Advanced MOMET Application
• Building MOMET WorkStandards
• Office Work Standards inSystem Design and WorkDesign
• MOMET Data Block BuildingSystems
• MOMET Work ManagementApplication
• Examination
Methodology
• Film Shows• Practical Work• MOMET — Examination
Who should attendTraining managers/officers, office managers/supervisors, ad-ministrators/officers, accountants/auditors, EDP managers/operationsmanagers, department heads, administrative managers/asistants, O&Mmanagers/systems managers, system analysts/O&M officers, Q.C.facilitators/trainers, executive officers, or any personnel working in anoffice.
127
CertificationSuccessful participants will receive an internationally recognised whitecard.Fees: $440.00
VenueNPC, Petaling Jaya
DateNov. 5—8
Programme ManagerFazil ShuhaimiRobin Cook Esq.is Managing Directorof IntercontinentalWork Study ServicesLtd. (United Kingdom)
128
IE 19 PRODUCTIVITY IMPROVEMENTPROGRAMMES THROUGH WORK STUDY
(PIP-WS)
Objectives• To develop/install a work study function to implement programmes of
productivity improvement;• To achieve/maintain substantial improvement in productivity levels;• To develop the analytical skills of participants in seeking solutions to
production problems with special emphasis on skills of approaching theproblem for increasing productivity through systematic analysis of existingoperation, process and work method.
ContentsPart A — Training (6 weeks)1. Method Study — Productivity; Work Content; Work Recording and
Charting; Workplace and Factory Layouts; Analysis of Work Methods;Development of Improved Methods; Line Balancing; Automation; Prac-tical Exercises; Case Studies; Examination.
2. Work Measurement — Definition and Purpose; Basic Procedures andMethods; Performance Rating; Time Studies; Time Study Analysis andEvaluation; Machine Controlled Operations; Synthetic Set-ups; WorkSpecifications; Activity Sampling; Time Standards; Incentive Schemes;Methods-Time Measurements; Costing. Negotiating, Installing and Main-taining Improved Methods/Time Standards; Work Study Organisations;Practical Exercise; Case Studies; Examination.
Part B — In-Plant Project (7 weeks)This includes study at a selected plant within Malaysia and completion
of a project report. It will be fully supervised by NPC staff who will maintaina continuous scrutiny through frequent visits.
Upon successful completion, certificates of proficiency will be awarded.
Admission Requirements• Minimum 2 years' working experience in an organisation, preferably
supervisors, management services personnel or work study trainees• Sufficient command of spoken and written English• Certified fit medically• Must be nominated by the participant's government. (Applicable to inter-national participants only)
Scheduled Date:August 20th—November 17th, 1990 (Three Months)
Fee Venue Programme Manager$2.000.00 NPC, Petaling Jaya Goh Swee Seang
129
LOW COST AUTOMATIONPROGRAMME
133
LOW COST AUTOMATIONVENUE: NPC, PETALING JAVA
No
1.
2.
3.
4.
Course
LCA 1 Introduction toPneumatic ControlEngineering
LCA 2 Design of Pneu-matic Contol
LCA 3 Design of Electro-Pneumatic System
LCA 4 Reliability Estima-tion
Date Fees ($) Programme Manager
Jun. 11—15
Aug. 2O— 24
Oct. 15—19
Nov. 19—21
400.00
400.00
4OO.OO
270.00
Goh Swee Seang
Othman Ismail
Gow Swee Seang
Othman Ismail
134
LCA 1 INTRODUCTION TO PNEUMATICCONTROL ENGINEERING
Objectives
Understanding and applicationof compressed air
Understanding pneumaticcomponent technology
Understanding basicpneumatic circuits
Construction and developmentof pneumatic circuits.
Contents
• Physical Principles for Com-pressed Air Application.
• Production, Distribution andPreparation of Compressed Air.
• Pneumatic Components andDevices.
• Pneumatic Circuits — Readingand Drawing.
• Development, Constructionand Layout of PneumaticCircuits.
• Maintenance of PneumaticEquipment.
Methodology
• Lectures, discussions,exercises, practicalsimulations, films shows
Who should attendPersonnel from production or manufacturing, design and developmentand maintenance development.
Fees: $400.00
Venue
NPC, Johore BahruNPC, Petaling Jaya
Date
Mar. 19—23June 11 — 15
Programme Manager
Ketua Wilayah SelatanGoh Swee Seang
135
LCA 2 DESIGN OP PNEUMATIC CONTROLS
Objectives
Understanding variousmethods for designingpneumatic controls.
Development of ability toautomate many types ofrepetitive productionoperations.
Enhancing the ability to carryout trouble-shootingand fault-tracing or to docreative maintenance.
Providing the ability toincorporate safetyrequirements into pneumaticcircuits being developed.
Contents
• Fundamentals of ControlEngineering.
• Time — motion Analysis forSequential System.
• Booleen Algebra andSwitching Algebra for Pneu-matic Applications.
• Signal Development and Mani-pulation for CombinationalControl.
• Cascade Method for SequentialSystem.
• Shift Register Method.
• Typical PneumaticApplication Providing.
Methodology
• Lectures, discussions,exercises, films, practicalstimulations
Who should attendPersonnel from production/manufacturing, design and development, andmaintenance departments.
Fees: $400.00
Venue
NPC, JohorNPC, Petaling Jaya
Date
June 18—22Aug. 20—24
Programme Manager
Ketua Wilayah SelatanOthman Ismail
136
Objectives
Understanding the basicapplications of hardwarerelay-based controls.
Understanding the functionalcharacteristics andapplications of electrical•components.
Development of electro-pneumatic controls.
Development of the abilityto design, read and analyseelectrical ladder diagrams.
Development of the ability tocarry out basic maintenancerequirements for electro-pneumatic systems.
Contents
• General Control Engineering.
• Boolen Algebra Engineering.
• Karnaugh Mapping Electro-Pneumatic Controls.
• Electric Ladder Diagrams.
• Analysis of SequentialSystems.
• Functional Characteristics ofElectrical and Electro-Pneumatic Components.
• Real-Case Exercise on CircuitDevelopment.
Methodology
• Lectures, discussions,exercises, films shows, casesand practical simulations
Who should attendPersonnel from production/manufacturing, design and development,and maintenance departments;
Fees: $400.00
Venue
NPC, Petaling Jaya
Date
Oct. 15—19
Programme Manager
Goh Swee Seang
137
Objectives
• Development of ReliabilityModels for various typesof components.
• Development of the abilityto design a proper methodfor carrying out reliabilitytest.
• Ability to increase componentor system reliability.
Who should attend
• Design and reliabilityengineers, quality controlpersonnel, maintenance super-visors and others,
Fees: $270.00
Contents
• Reliability Basics
• The Expected Life
• Mean Time to Failure (MTTF)
• Mean Time between Failure(MTBF)
• Failure Rate and HazardFunction.
• Bathtub Hazard Function
• Exponential and NormalDistributions.
• Bayesian Reliability in Design
• Log-Normal and WeibullDistributions.
• Dynamic Reliability Model
• Reliability Estimation ofElectronic/MechanicalComponents.
Methodology
Lectures, case studies, exercises,discussions and films shows.
Venue
NPC, Petaling Jaya
Date
Nov. 19—21
Programme Manager
Othman Ismail
138
TOTAL QUALITY CONTROLPROGRAMME
SEMtRARDCELLEMCE THROUGH
TOTAL QUAUTYWSEPTEMOERIW
PERMMM OIB»r.D.tWD'UM AH L£K
MDOm OHM MAL4BU
141
TOTAL QUALITY CONTROL (TQC)VENUE: NPC, PETALING JAVA
No.
1.
2.
3.
Course
PQC 1 TQC for Supervisors
TQC 2 TQC for ManagersConcepts/Techniques
TQC 3 TQC for TopManagement
Date
May 14—18
Aug. 6—8
Nov. 8
Fees (S)
$450.00
$360.00
$200.00
Programme Manager
Azizan Ariffin
Tan For Sing
Othman Ismail
142
TQC 1 TOTAL QUALITY CONTROL (TQC) FORSUPERVISORS
Objectives
Upon completion, the participantswill:
• be able to appreciate the basicconcept and be aware of thephilosophy, objective andbenefits of TQC.
• be familiar with the concept ofquality improvement process
• be able to apply the varioustools for quality improvement
Contents
• Introduction to Quality andTotal Quality Control
• The Concept of QualityImprovement
• The 7 QC Tools and theirApplications
• Process Capability Study
" Process Control
• An Appreciation to Manage-ment Tools for QC
Methodology
• Lectures• Exercises• Case Studies• Film/Slide Shows
Who should attendSupervisors, foremen, and supervisory personnel who are directly in-volved or who will be involved in quality improvement activities.
Fees: $450.00
Venue
NPC, Petaling Jaya
Date
May 14—18
Programme Manager
Azizan Arifiin
143
2 TOTAL QUALITY CONTROL (TQC)CONCEPTS AND TECHNIQUES FOR
MANAGERS
Objectives
Upon completion, the participantswill:
• have acquired the basic con-cept of TQC & be familiar withthe philosophy, objectivebenefits of TQC
• be able to apply the motiva-tion techniques for TQCactivities
• be able to apply the varioustools for quality planning andimprovement
Contents
• Introduction to TQC
• Quality Planning, Controland Improvement
• An Appreciation to the 7 QCTools
• Management Tools for QC
Methodology
• Lectures• Exercises• Case Studies• Film/Slide Shows
Who should attendManagers, senior executives and departmental heads who wish to ac-quaint themselves with TQC concept and practice and to acquire theability to use the tools of QC to improve quality through TQC.Fees: $360.00
Venue
NPC. Petaling Jaya
Date
August 6—8
Programme Manager
Tan Por Sing
144
TQC 3 TOTAL QUALITY CONTROL (TQC) FORTOP MANAGEMENT
Objectives
Upon completion, the participantswill:
• have acquired the basic con-cept and philosoply of TQC andalso have realised the objectiveand benefits of TQC '
• appreciate the role ofmanagement in TQC
• be able to provide leadershipfor TQC implementation
Contents
• Introduction to TQC
• The Management of Quality
• Management Role in TQC
• The Improvement Process
• Organising for Quality Impro-vement through ManagersQuality Team (MQT)
Methodology
• Lecture• Exercise/Case Studies• Film/Slide Shows
Who should attendChief Executives. Directors and Senior Managers who wish to acquaintthemselves with TQC concept and practice or are planning to organisefor quality improvement through TQC in their organisation.
Fees: $200.00
Venue
NPC, Petaling Jaya
Date
Nov. 8
Programme Manager
Othman Ismail
145
HOTEL MANAGEMENTPROGRAMME
\fO AND NPCOFFICIAL OPE\l\t CRKINMY Bt
YRWTIK SEBI MFlMH AZIZMMSTER OF TBADE AND INKSIW
7TW.WCIST.I989
149
HOTEL MANAGEMENTVENUE: NPC, Petaling Jaya
No.
1.
2.
3.
4.
5.
6.
7.
8
9.
10
11.
12
13.
14
15.
16.
Course (Short-Term)
IP 16 Certificate Skills inBasic Cooking(12 mths)
1P1 Guest Relations
IP2 Special SupervisoryTechniques
1P3- Leadership AndHuman Relations
IP4 Housekeeping*
IPS Kitchen Management
IP6 Front Office*
IP7 Restaurant Services
IPS introduction toTourism *
IP9 Beverage Managemen
IP10 Marketing
1P1 1 Staff Management
IP12 Accounting
IP13 Pengurusan Resloran
IP14 Tatacara Sajian
IP 15 Agensi Pelancongan
Date
Jul. 16,1990-Jul. 17,
Aug. 22—24
Aug. 27—30
Sept. 3—6
Sept. 10— I!
Sept. 10— I ;
Sept. 17— 2(
Sept. 17— 2(
Sept. 24 -2(
Sept. 24— 2<
Oct. 15—18
Oct. 22—25
Oc. 29—Nov. 1AtasPermintaanAtaspermintaanAtaspermintaan
Fees ($}
2,075.00
210.OO
280.0O
280.00
280.OO
280.00
280.OO
280.OO
210.OO
210.OO
280.00
280.00
280.00
9O.OO
90.0O
60.0O
Programme Manager
Mazian Kamal Ismail
Yow Sau Khong
Md. Jasni Abd. Aziz
Khalid Mat Dm
Aziz Jaapar
Noorhisham Alwi
Yow Sau Khong
Roslma Md. Isa
Zamal Abdin
Joseph Jude
Zamal Abidin
Md. Jasni Abd. Azii
Joseph Jude
Noorhisham Alwi
Roshna Md. Isa
Zainal Abidin
150
NO.
17.
18.
19.
20.
Course (Long-Term)
IP 17 Certificate Skills inRestaurant Services(7 mths)
IP 18 Certificate Skills in FrontOffice Operations (7 mths;
IP20 Diploma in HotelManagement (30 mths)
IP19 18th HRSC (3 mths)
Date
Jan. 15,1990—Aug. 4,1990
Jan. 15,1990—Aug. 4,1990
Jul. 1990-Dec. 1992
Aug. 20—Nov. 19
Fees ($)
800.00
600.00
1.350.00
Programme Manager
Monica Anne Louis
Monica Anne Louis
Mazian Kamal Ismail
Noorhisham Alwi
'To be held only if there are enough candidates pursuing the HRSC programme
151
IP1 GUEST RELATIONS
Objectives
At the end of the course,participants should be able to:
• understand the need to helpcustomers feel like guests
• grasp the knowledge on howto increase guest satisfaction
• understand the needs ofthe customer
• Implement techniques inHandling Complaints
Contents
• The Customer/Guest
• Courtesy
• Role of the Guest RelationsOfficer
• Customer Needs
• Customer Service Experienceand Standard
» Handling CustomerComplaints
Methodology
• Case Studies• Group Discussions• Film Shows• Lectures
Who should attendThis course is recommended for supervisors and junior managers in thehospitality industry.
Fees: $210.00
Venue
NPC. Petaling Jaya
Date
Aug. 22—24
Programme Manager
Yow Sau Khong
152
Objectives
At the end of the course,participants should be able to:
• acquire knowledge, skills andtechniques of supervision.
• understand the concept ofProductivity
• able to implement trainingprogrammes
• comprehend methods of reportwriting & discussion leading
Contents
Productivity Consciousnessand Techniques
Training Plans and Methods
Discussion Leading
Report Writing
Methodology
Group DiscussionsCase StudiesFilm ShowsLecturesPractical
Who should attendSupervisors in the hospitality industry.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Aug 27-30
Programme Manager
Md. Jasni Abd. Aziz
153
IF3 LEADERSHIP ANB HUMAN
Objectives
At the end of the course,participants should be able to:
• gain a basic understandingof the nature and principlesof leadership and management
• acquire knowledge onachieving good and effectiverelations with staff.
better understanding ofoneself
understand basic techniquesin Problem Solving & DecisionMaking
Contents
• Aspects of Management
• Leadership Styles &Effectiveness
• Motivation
• Communication
• Problem-Solving & DecisionMaking
• Self-Analysis
Methodology
Group DiscussionsCase StudiesExercisesRole PlayLecturesFilm Shows
Who should attendThis course is considered a "must" for supervisors in the hospitalityindustry. It is also recommended for junior managers in this industry.
Fees: $280.OO
Venue
NPC, Petaling Jaya
Date
Sept. 3—6
Programme Manager
Khalid Mat Din
154
IP4 SUPERVISORY HOTEL HOUSEKEEPING
Objectives
The objective of this course isto expose all participants tothe various aspects of hotelhousekeeping
At the end of the course, theparticipant should be able to:
acquire knowledge on thevarious tasks involved in thesupervision of hotelhousekeeping
understand the basicprinciples of cleaning andrecognise and maintainvarious types of flooring.
Contents
Organisation of HousekeepingDepartment
Guest Room Maintenance
Public Area Maintenance
Linen Room Management
Laundry Management
Co-operation with otherDepartments
Lost and Found Procedures
Key Systems
Cleaning Process
Supervision of HousekeepingStaff
Methodology
Group DivisionsFilm ShowsLectures
Who should attendThis course is invaluable to personnel holding supervisory positions inthe housekeeping department in hotels and similar institutions.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Sepl. 1O—13
Programme Manager
Aziz Jaapar
155
IPS KITCHEN MANAGEMENT
Objectives
At the end of the course,participants should be able to:
• recognize the variousoperations in the kitchen
• describe the importance ofoperational controls in foodproduction
• compute the mechanics ofmenu pricing.
• understand the need forproper sanitation & safety
Contents
• Kitchen Organisation
• Purchasing
• Receiving Procedures andControl
• Portion Control
• Food Costing
• Menu Pricing
• Nutrition
• Sanitation
• Safety
Methodology
• Exercises• Lectures• Film Shows•' Plant Visit
Who should attendThis course is open to all kichen personnel who aspire to widen theirknowledge in the introductory aspects of kitchen management. Otherhotel personnel who wish to widen their knowledge in this area mayalso be considered.
Pees: S35O.OO
Venue
NPC, Petaling Jaya
Date
Sept. 10—13
Programme Manager
Norhisham Mohd. Alwi
156
Objectives
At the end of the course,participants should be able to:
• have an overview of thevarious functions andactivities of the Front OfficeDepartment
• be familiar with the commonproblems and pressuresencountered at the frontdesk and solutions for them.
Contents
• Organisation of the FrontOffice Department
• Reservation System
• Reception, Enquiries andBell Service
• Front Office AccountingSystem
• Front Office Salesmanship
• Communication
• Front Office Statistics
• Computerisation of FrontOffice Operation
Methodology
• Case Studies• Demonstrations• Lectures• Film Shows
Who should attendThis course is suitable for front office supervisors, chief receptionist andassistant front office managers.
Fees: 280.00
Venue
NPC. Petaling Jaya
Date
Sept. 17-20
Programme Manager
Yow Sau Khong
157
Objectives
At the end of this course, theparticipants should be able to:
• understand and distinguishthe various restaurant servicesystems including AmericanService, French Service,Russian Service, BanquetService and Buffet Service
• identify various types ofrestaurant equipment, theiruses and proper handlingprocedures
• demonstrate the various typesof table settings used in theinternational hotel industry
• appreciate the principles ofrestaurant planning, layoutand design.
Contents
• Types and Classification ofRestaurants
• Table Settings
• Restaurant Equipment andLayout
• Banquet, Buffets and CocktailParties
• Organisation of Service Staff
• Control Systems
Methodology
• Group Discussions• Exercises• Lectures• Film shows
Who should attendThis course is recommended for supervisors in the hospitality industry.It is also suitable for captains, headwaiters and restaurant assistantmanagers.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Sept. 17—20
Programme Manager
Roslina Mohd Isa
158
Objectives
At the end of the course,participants should be able to:
• have a basic understandingof the importance of tourismin the nation's economy
• understand the impact ofTourism
Contents
• Meaning and Nature ofTourism
• Determinants and Motivationof Tourism
• Components of Tourism
• Economic and Social Impactof Tourism
Methodology
• Group Discussions• Case Studies• Lectures _• Film shows
Who should attendThis course is suitable for all front office personnel who aspire to broadentheir knowledge of the various aspects of tourism and tour and travelagency practices.
Fees:-$210.00
VenueNPC, Petaling Jaya
DateSept. 24—26
Programme ManagerZainal Abidin Ramli
159
Objectives
At the end of the course,participants should be able to:
• recognise and identify thevarious common alcoholicand non-alcoholic beveragesincluding their origins andmanufacture
• understand the basic methodsof bar operations and control.
Contents
• Introduction and Definitionof the Various Types ofBeverages
• Fermentation
• Classification of Wine andWine Service
• Classification of MaltBeverages
• Classification of Spirits
• Cocktails
• Bar Operation
• Selection, Purchasing,Storage, Stocking and Controlof Beverages.
Methodology
• Demonstratios• Lectures• Film shows• Plant Visit
Who should attendThis course is suitable for head barmen and beverage supervisors.
Fees: $210.00
Venue
NPC, Petaling Java
Date
Sept. 24—26
Programme Manager
Joseph Jude Gasper
160
IP1O MARKETING IN THE HOSPITALITYINDUSTRY
Objectives
At the end of the course, theparticipants should be able to:
• develop a simplified,unacademic, understandableexplanation of what marketingis
• establish a marketing planfor own operation.
• understanding the role ofPublic Relations
Contents
Marketing Concepts
Marketing Mix
Public Relations
Strategies for Developmentand Creation
Market Research
Methodology
Group DiscussionsCase StudiesExercisesLecturesFilm shows
Who should attendThis course is suitable for supervisory personnel in the marketing depart-ment of the hotel industry.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Oct. 15—18
Programme Manager
Zainal Abidin Ramli
161
IP 11 STAFF MANAGEMENT IN THEHOSPITALITY INDUSTRY
Objectives
At the end of the course,participants should be able to:
• gain an overview of thevarious aspects of personnelmanagement in the hospitalityindustry.
Contents
Organisation of HumanResources
Employment of Manpower
Integration of Personnel
Personnel Relations
Development andAdvancement of Personnel
Methodology
Group DiscussionsCase StudiesLecturesFilm shows
Who should attendThis course is invaluable to all department heads, supervisors, person-nel and administrative officers in hotels and similar institutions.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Oct. 22—25
Programme Manager
Md. Jasni Abd. Aziz
162
IP12 mTRGBWXTTOJITQ ACCiOUHTjOTG IN THEHOSPITALITY INDUSTRY
Objectives
At the end of the course,participants should be able to:
• understand the concept andtechniques of record keepingand preparation of financialstatements for the hospitalityindustry
• read and interpret hospitalityindustry statements withaccuracy
• understand the basictechniques of Budgeting andcover forecasting.
Contents
• Simple Book-keeping
• Adjustment• Income Statement
• Balance Sheet
• Break-even Analysis
• Ratio Analysis
• Food Costing
• Budgeting
Methodology
• Exercises• Case Studies• Lectures
Who should attendThis course is offered ONLY to candidates attending the HRSCprogramme.
Fees: $280.00
Venue
NPC, Petaling Jaya
Date
Oct. 29— Nov. 1
Programme Manager
Joseph Jude Gasper
163
IP 13 PENGURUSAN RESTORAN
Objektif
Kursus ini bertujuan untukmemperkenalkan peserta-pesertakepada teknik-teknik dalamPengurusan Kedai Makan/Restoran bagi membolehkanpeserta-peserta mempunyaipenglibatan yang aktif,sistematik dan berkesan dilapangan ini.
Selepas kursus ini peserta-peserta akan dapat:
• mengetahui teknik-teknikdalam Pengurusan KedaiMakan/Restoran
• menggunakan teknik-teknikpengurusan dan pengawalanyang sistematik dan berkesandalam operasi PemiagaanKedai Makan/Restoran.
Kandungan
Pengurusan Kakitangan
Pengurusan Kawasan SajianDapur
Catitan
Penggunaan Resipi Standard
Merancang Menu
Kaedah Letak Harga
Kebersihan, Kesihatan danZat-zat Makanan
Jenis-jenis Kos danPengawalannya
Pengurusan Kewangan
Analisa Penyata Kewangan
Metodologi
Perbincangan KumpulanLatihanKajian KesKuliah
PesertaKursus ini sesuai untuk semua usahawan Bumiputera yang melibatkandiri secara langsung dalam lapangan kedai makan/restoran dan merekayang berminat untuk menceburi bidang kedai makan nanti.
Yuran: Boleh dirundingkan.Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian InstitutPengurusan Perhotelan.
164
IP14 TATACARA SAJIAN
Objektif
Di akhir kursus adalah diharappeserta-peserta boleh:
• memahami jenis-jenis sajian
• membuat pelbagai jenis aturletak
• membuat lipatan napkin
• memahami cara membuatsajian dengan baik.
Kandungan
• Pengenalan kepada peralatansajian, kaedah pembersihandan penjagaan
• Aturletak peralatan
• Tatacara sajian dan layanan
• Jenis-jenis sajian
• Cara mengendalikan hidanganmakan luar
• Perbezaan aturletak dansajian makanan Melayu danBarat
• Lipatan napkin
• Tatasusila semasa di mejamakan
Metodologi
KuliahAmali
PesertaKursus ini sangat sesuai untuk usahawan Bumiputera yang menceburikedai makan/restoran dan "catering".
Yuran: Boleh dirundingkan.
Kursus dijalankan mengikut permmtaan. Sila hubungi Bahagian InstitutPengurusan Perhotelan.
165
IP 15 PENGENALAN PENGURUSAN AGENSIPELANCONGAN
Objektif
Di akhir kursus, adalah diharappara peserta boleh:
• Memahami prinsip-prinsipasas Agensi Pelancongan.
• Berkeupayaan merekodurusniaga-urusniaga dengansistematik dan betul mengikutprinsip-prinsip asas.
• Memahami asas pemasaranteknik-teknik pengurusankakitangan dan pejabat sertamengendalikan ragampelanggan/bakal pelangganyang berbagai-bagai.
Kandungan
• Kajian Pasaran
• Pengurusan Kakitangan
• Pengurusan Ruang Pejabat
• Sistem Penempahan Tiket
• Pengurusan Kewangan Mudah
• Pertalian Agensi Pelancongandengan Badan IndustriPelancongan yang lain
Metodologi
• Latihan secara tidak formaldalam bentuk syarahan, danperbincangan.
Peserta• Usahawan-usahawan• Mereka yang ingin menceburkan diri dalam perniagaan agensi
Pelancongan.
Yuran: Boleh dirundingkan.
Kursus dijalankan mengikut permintaan. Sila hubungi Bahagian InstitutPengurusan Perhotelan
166
IP16 CERTIFICATE SKILLS IN BASIC COOKING
Objectives
At the end of the course, par-ticipants will have:
acquired basic skills in cookingto enable them to pursue acareer in the hospitalityindustry.
experienced industrial workingexposure in a commercial hotel
Contents
Hygiene
Safety
Food Preparation
Practical Skills
Food Commodities
Menu Planning
Methodology
LecturesFilm showOn-the-job-trainingHotel Visit
Who should attendThe programme is offered to fresh school leavers (from 3 or 5) who haveno working experience in hotel and restaurant operation.Fees: $2,075.00
Venue
NPC, Petaling Jaya
NPC, Petaling Jaya
Date
July 16, 1990-July 19, 1991-(1 year)Oct. 15, 1990-Oct. 19, 1991-
Programme Manager
Mazian Kamal Ismail
Mazian Kamal Ismail
167
IP 17 CERTIFICATE SKILLS IN RESTAURANTSERVICES
Objectives
At the end of the course, par-ticipants will have:
• acquired basic skill inrestaurant services to enablethem to pursue a career in thehospitality industry
• experienced industrial workingexposure in a commercialhotel
Contents
7 Types of Services
• Buffet
• Banquet
• Menu Knowledge
• Salesmanship
Methodology
• Lectures• Film shows• On-the-job-training• Hotel Visit
Who should attendThis programme is offered to fresh school leavers (from 3 or 50 who haveno working experience in hotel and restaurant operation.Fees: 800.OO
Venue
NPC. Peialing Java
\PC. Petaling Java
Date
Jan.15—Aug. 4(7 months)July 16. 1990—Feb. 2. 1991
Programme Manager
Monica Anne Louis
Monica Anne Louis
168
IP 18 CERTIFICATE SKILLS IN FRONT OFFICEOPERATIONS
Objectives
At the end of the course, participants will have:
• acquired basic skills in frontoffice operations, to enablethem to pursue a career inthe hospitality industry.
* experienced industrial workingexposure in a commercial hotel
Contents
• Courtesy
• Reservation
• Check-In Procedures
• Telephone Handling
• Cashiering
Methodology
• Lectures• Film shows• On-the-job-training• Hotel Visit
Who should attendThe programme is offered to fresh school leavers (Form 3 or 5) who haveno working experience in hotel and restaurant operation.
Fees:$1350/-
Venue
NPC, Petaling Jaya
NPC, Petaling Jaya
Date
Jan, 15—Aug 4(7 months)
July 16, 1990—Feb. 2, 1991
Programme Manager
Monica Anne Louis
Monica Anne Louis
169
Objectives
At the end of the course,participants should be able to:
• gain deeper insight into thenature, scope and complexitiesof hotel-restaurant operations
• acquire knowledge insupervisory skills andtechnical know-how of thehot el-restaurant industry
Who should attendThe programme is open to super-visory level personnel employed inthe hotel, restaurant and relatedindustries.
Venue
NPC, Petaling Jaya
Date
Aug. 20—Nov. 19
ProgrammeManager
NoorhishamMohd. Alwi
Contents
• Guest Relations
• Leadership and HumanRelations
• Special SupervisoryTechniques
• Introduction to StaffManagement in the HospitalityIndustry
• Introduction to Marketing inthe Hospitality Industry
• Introduction to Accounting inthe Hospitality Industry
• Front Office Operations
• Supervisory Housekeeping
• Introduction to Tourism
• Restaurant Service
• Kitchen Management
• Beverage Management
Methodology
• Lectures• Film shows• Plant Visit• Demonstrations• Case Studies
170
Objectives
At the end of the course,ticipants should be able to:
par-
acquire the necessaryknowledge, skills, andexperience to enter the Hotel-Restaurant Industry atSupervisory or MiddleManagement Level.
gain deeper insight into thenature, scope and complexitiesof hotel-restaurant operations.
Contents
• Food and Beverage Operations
• Food and BeverageManagement
• Rooms Division Operations
• Supervisory Development
• Management
• Book Keeping
• Housekeeping
• Hospitality Law
• Marketing
• Tourism
Methodology
• Lectures• Film shows• Case Studies• Group Discussions• On-the-job-training• Study Tours
Who should attendThis programme is offered to those who have:
• SPM/MCE or SPM (V), at least grade 2 with credits in Bahasa Malaysia,English, Mathematics and two other subjects.
• Reached the age of between 18 to 22 years
171
Venue
NPC, Petaling Jaya
Date
July, 1990— Dec,1992 {2 1/2 years)
Programme Manager
Mazian Kamal Ismail
172
PROGRAMMES AT REGIONALOFFICES
PUSAT DATA PENGELUARAN NEGARAWILAYAH UTARAVENUE: PENANG
Wilayah Utara,No. 57, Jalan MacAlister,
1O400 Pulau Pinang.
No.
1.
1.
2.
3.
4.
1.
2.
3.
4.
5.
6.
Course
MANAGEMENT ACCOUNTING
MA6 Understanding and Interpretationof Financial Statements
SALES AND MARKETING
SM7 Telephone Courtesy
SM 1 1 Perhubungan Awam 1
SM14 Hubungan Telefon
SM8 Export Procedures andDocumentation
PERSONNEL DEVELOPMENT
a. Management Development
MD13 Leadership Human Relations forSupervisors
MD12 Motivasi dan Kepuasan Bekerja
MD14 Supervisor as a Trainer andInstructor
MD3 Training Methodology I
MD11 Pimpinan dan PerhubunganSesama Manusia
MD15 Penyelia sebagai Jurulatih danPengajar
Date
On request
Feb. 15
Jul. 16—18
Sept. 18
Nov. 19—21
Jan. 15—17
Feb. 19-21
Mar. 12—14
May 16—19
Jun. 20—22
Oct. 29—31
Fees ($)
180.00
80.00
180.00
60.OO
240.OO
210.00
190.00
210.00
240.00
190.OO
190.00
175
No.
1.
2.
3.
1.
2.
3.
4.
1.
2.
3.
4.
5.
1.
Course
b. Industrial Relations
IR6 Industrial Relations and LabourLaws
IR2 Perhubungan Perusahaan untukPenyelia
IR1 Discipline and Procedure inDomestic Enquiry
QUALITY CONTROL CIRCLE
QCC2 Q.C.C. Training for Facilitators
QCC20 Workshop on Q.C.C. Tools for
Facilitators
QCC3 Q.C.C. untuk Ketua Kumpulan
QCC16Konvensyen Q.C.C. Wilayah
INDUSTRIAL ENGINEERING
IE6 Industrial Safety I
IE5 Method Study (Job Simplifi-cation
IE3 Organisation and Methods(Office Productivity)
IE4 Filing and Records Management
IE2 Quality Control
INSTITUTE OF HOTELMANAGEMENT
IP! Guest Relations
Date
Mar. 5—7
Nov. 5—9
Sept. 3-7
Jun. 25—29
Aug. 20-21
Sept. 10—14
Sept. 29
Feb. 5—8
May 21—25
Jul. 9-13
Nov. 5-8
Dec. 3—7
On request
Fees ($)
450.00
350.00
450.00
500.00
140.00
450.00
320.00
400.00
400.00
280.00
400.00
210.00
176
PUSAT DAY A PENGELUARAN NEGARAWILAYAH PANTAI TIMUR
Wilayah Pantai TimUr,Tingkat 18. Kompleks Teruntum,
Peti Surat 12, Jalan Mahkota,25000 Kuantan.
No.
1.
2.
3.
1.
2.
3.
1.
2.
——
Course
MANAGEMENTACCOUNTING
MA6 Understanding &Interpretation of FinancialStatement
MA9 PengenalanPerakaunan
MA2 Basic Accounting forExecutives
SALES ANDMARKETING
SM1 Effective Selling Skillsfor Consumer Products
SM2 Perhubungan Awam II
SM13 Hubungan Pelanggan
PERSONNELDEVELOPMENT
a. ManagementDevelopment
MD12 Motivasi & KepuasanBekerja
MD11 Pimpinan &Perhubungan SesamaManusia
Date
Jun. 12-13
Ogos. 13—17
Oct. 9-12Jul. 10—13
Mar 24-27
Ogos. 5—7
Oct. 8-9Jul. 29—30
Feb. 19-21
Mac. 12—14
Venue
Kelantan
Terengganu
PahangKelantan
Kelantan
Terengganu
PahangKota Bharu
Kelantan
Terengganu
Fees ($)
180.00
350.00
280.00
280. OO
240.0O
120.00
190.00
190.0O
177
No.
3.
4.
I .
2.
3.
1
2.
3.
4.
5.
1.
2.
3.
Course
MD6 InterpersonalCommunication
MD7 Management ForManagers
b. Industrial Relations
IR3 Pengurusan Undang-Undang Buruh
IR2 Perhubungan Perusaha-wan untuk Penyelia
IR5 Disiplin dan TatacaraPenyiasalan Domestik
QUALITY CONTROLCIRCLE
QCC14Kem QCC
QCC5 Bengkel KepimpinanUntuk Ketua Kumpulan
QCC6 QCC untuk Pemudah-cara
QCC16Konvensyen QCC
QCC8 Seminar AppresiasiQCC untuk Pengurusan
INDUSTRIALENGINEERING
IE20 Organisasi & Kaedah
IE2 Quality Control
IE15 Total ProductionManagement
Date
May 21—23
Jul. 27—31
Jun 18—22
Jul 30-Ogos. 3
Nov. 26—30
Mac 11 — 12
Mei 6—7
Jul. 23—27
Sept. 8
Oct. 28
Mei 13-17
Sept. 3—7Sept. 17-21
Oct. 8-12
Venue
Pahang
Kelanlan
Kelanlan
Terengganu
Kelantan
Pahang
Kelantan
Terengganu
Terengganu
Kelantan
Terengganu
PahangKelantan
Pahang
Fees (S)
240.00
400.00
400.00
350.00
400.00
Akan di-tetapkan
100.00
450.00
Akan di-teiapkan170.00
400.00
400.0O
400.00
178
PUSAT DAYA PENGELUARAN NEGARAWILAYAH SELATAN
Wilayah SelatanTingkat 3, Bangunan Petronas
Batu 41/2, Jalan SkudaiPeti Surat 105
80710 Johor Bahru
No.
1.
2.
3.
1.
2.
3.
1.
2.
Course
MANAGEMENTACCOUNTING
MA6 Undertanding &Interpretation ofFinancial Statements
MA 10 Tatabuku Praktikaldan Akaun
MAS Introduction to Costing
SALES ANDMARKETING
SM 7 Telephone Courtesy
SM5 Marketing Strategy
SM6 Export Procedures andDocumentation
PERSONNELDEVELOPMENT
a. ManagementDevelopment
MD 1 Leadership & HumanRelations for Managers
MD3 Training Methodology I
Date
Mar 28-29
Jun 11-15
July 17-18
June 1 1
July 30—Aug. 1
Oct. 22—24
Mar 5—9
June 25—29
Venue
J. Bahru
J. Bahru
Melaka
J. Bahru
Melaka
J. Bahru
J. Bahru
J. Bahru
Fees ($)
180.OO
300.OO
230.00
80.00
300. OO
240.00
4OO.OO
4OO.OO
179
No.
3.
4.
1.
2.
3.
1.
2.
3.
4.
5.
1.
2.
———————————————— " -7~-rT^ —————— ; ——— •- ————————————
Course
MD5 Motivation & JobSatisfaction
MDI 1 Pimpinan & Per-hubungan SesamaManusia
b. Industrial Relations
IR2 Perhuftungan Per-usahaan Untuk Penyelia
IR6 Industrial Relations &Labour Laws
IR1 Discipline & Procedurein Domestic Enquiry
QUALITY CONTROLCIRCLE
0CG5 Bengke! KepimpinanUntuk Ketua Kumpulan
QCC1 1 Bengkel PersembahanQCC
QCC4 Bengkel Alat-Alat QCC
QCClGKonvensyen QCCWilayah Selatan
QCC7 Workshop on SocialSkills for Facilitators
INDUSTRIALENGINEERING
IE9 Store and StockManagement
IE4 Filing & RecordsManagement
Date
Aug. 25—29
Oct. 29-31
Mac 5—9
May 14—18
Oct. 22-26
Feb. 26—27
Mei 28
Sept. 3—5
Oct. 6
Mov. 19—20
June 11 — 13
June 25—27
Venue
J Bahru
Melaka
J. Bahru
J. Bahru
J. Bahru
J. Bahru
Melaka
J. Bahru
J. Bahru
J. Bahru
J Bahru
Melaka
Fees ($)
400.00
190.00
350.00
450.00
45000
100.00
60.00
100.00
140.00
270.00
28000
180
No.
3.
4.
5.
6.
1.
1.
Course
IE5 Method Study(Job Simplification)
IE2 Quality Control
IE7 Industrial Safety 2
IE15 Total ProductionManagement
LOW COSTAUTOMATION
LCA2 Design of PneumaticControl
INSTITUTE OF HOTELMANAGEMENT
IP1 Guest Relations
Date
July 9-13
Sept 10-14
Oct. 8— 1 1
Dec. 3-7
June 18—22
On request
Venue
J. Bahru
J. Bahru
J. Bahru
J. Bahru
J. Bahru
J. Bahru
Fccs($)
400.00
400.00
320.00
400.00
400.OO
210.00
181
PUSAT DAYA PENGELUARAN NEGARAWILAYAH SARAWAK
VENUE: KUCHING
Wilayah SarawakTingkat 5, Bangunan Bank Negara,
Jalan Satok,Peti Surat 2679.93752. Kuching
No.
1.
2.
1.
2.
3.
1.
2.
3.
1.
Course
MANAGEMENTACCOUNTING
MA 12 Practical Bookeeping andAccounting
MA 5 Budgetary Control
SALES AND MARKETING
SM 1 1 Perhubungan Awam I
SM 4 Marketing Management
SM 1 Effective Selling Skills
PERSONNELDEVELOPMENT
a. Management Development
MD 18 Supervisor as a Trainer andInstructor
MD 7 Management for Managers
MD 5 Motivation and JobSatisfaction
b. Industrial Relations
IR 6 Industrial Relations &Labour Laws
Date
Feb. 5-9
Aug. 8—10
Jan 9—11
Aug. 14—16
Nov. 19—22
Feb. 20-22
Sept 3—7
Oct. 22-26
June 25—29
Fees (S)
350.00
240.00
180.00
240.00
280.00
210.00
400.00
400.00
450.0O
182
No.
2.
3.
1.
2.
3.
Course
IR 2 Perhubungan PerusahaanUntuk Penyelia
IR 3 Discipline & Procedure inDomestic Enquiry
INDUSTRIALENGINEERING
IE 8 Maintenance Management
IE 4 Filing & RecordsManagement
IE 3 Organisation and Methods(Office Productivity)
Date
Ogos 20—24
Oct. 8-12
Mar 5—9
July 17—19
Oct. 8-12
Fees ($)
350.00
450.00
400. 00
280.00
400.00
183
PUSAT DATA PENGELUARAN NEGARAWILAYAH SABAH
VENUE: KOTA KINABALU
Wilayah SabahNo. 08, Tingkat 7, Blok E
Kompleks KUWASA49, Jalan Karamunsing88000 Kota Kinabalu
No.
1.
2.
3.
1.
2.
3.
1.
2.
3.
4.
Course
MANAGEMENTACCOUNTING
MA 1 Introduction to AccountingPractices
MA 5 Budgetary Control
MA 12 Practical Book-Keeping andAccounting
SALES & MARKETING
SM 1 1 Perhubungan Awam 1
SM 6 Courtesy and CustomerRelations
SM 12 Perhubungan Awam II
PERSONNELDEVELOPMENT
a. Management Development
MD 22 Basic Management
MD 12 Motivasi & Kepuasan Bekerja
MD 7 Management for Managers
MD 7 Leadership & HumanRelations for Managers
Date
Mar 5-9
Aug 1-3
Sept 10—14
Feb. 13—15
July 10-11
Ogos 14—17
Feb. 20-23
Jun 26—28
July 16—20
Sept 24—28
Fees ($)
350.00
240.00
350.OO
180.OO
140.OO
240.00
390.OO
190.00
400.00
400.00
184
No.
1.
2.
3.
1.
1.
2.
3.
1.
2.
Course
b. Industrial Relations
IR 5 Disiplin & TatacaraPenyiasatan Domestik
IR 6 Industrial Relations &Labour Laws
IR 2 Perhubungan Perusahaanuntuk Penyelia
QUALITY CONTROLCIRCLES
QCC 1 QCC Appreciation for TopManagement
INDUSTRIALENGINEERING
IE 4 Filing & RecordsManagement
IE 5 Method Study(Job Simplification)
IE 21 Office Management
INSTITUTE OF HOTELMANAGEMENT
IP 1 Guest Relations
IP 8 Introduction to Tourism
Date
Jun 18—22
Aug 20—24
Sept 24—28
May 11
May 22—24
Jun 11 — 15
Sept 4—7
On Request
On Request
Fees (S)
450.00
450.00
350.00
170.00
280.00
40O.OO
290.OO
210.00
210.00
185
IN-HOUSE PROGRAMMESWhy you should select
National Productivity Centre for In-house Training?
It is the Leading Training Institution in MalaysiaThe National Productivity Centre is an autonomous body with more than25 years of experience in training and is the foremost management train-ing institution in Malaysia. The Centre has a wealth of experience inresearch and development, in training, evaluating training programmesand in drawing up new courses to meet the needs of clients who comefrom the private and public sectors.
LocationIts headquarters is located in Petaling Jaya and its services are availablethroughout Malaysia through its branches in Penang, Kuantan, JohoreBharu, Kuching and Kota Kinabalu.
We Study Your NeedsIn order that your interests are best served we are prepared to examineyour needs and design, develop and conduct the programmes, bethey seminars or training courses in English or in Bahasa Malaysia.
Training MaterialsCourse materials and case studies are usually based upon your com-pany requirements. The training events become more meaningful andpractical and your organization derives benefits immediately.
Training May Be Conducted At your ConvenienceIf needed, the training programmes may be conducted to suit your con-venience at your premise or at any place of your choice.
Follow-upWe recommend, we follow up after the training programme with ad-visory services, evaluation of training effectiveness and implementationof ideas. We have found that follow-up increases the rate of applicationof ideas to practical situations.
We have the PersonnelOur Own Training Resources StaffWe have 134 well qualified and experienced trainers in variousdisciplines.
186
They have had professional training in Malaysia and overseas and theykeep in close touch with the current developments in the variousmanagement disciplines.
Practising Managers in BusinessAs our resource faculty, we have senior managers and practitioners withconsiderable experience in their respective fields. They are prepared toshare their experience for your benefit.
International Experts and Training AdvisorsA panel of experts and Training Advisors from Japan, Germany,England, Australia etc are available. Should you need specific exper-tise, we may able to identify them to meet your organisation's needs.
Training ProgrammesThe training programmes that we offer cover the following areas:
QCC/TQC Management DevelopmentMarketingProfessional SalesmanshipAccounting & Financial ManagementIndustrial RelationsIndustrial EngineeringLow Cost AutomationIndustrial SafetyProductivity PromotionProductivity Measurement -Techniques & AnalysisManagement of Hotel & Restaurant ServicesEntrepreneurship
These are merely broad areas that we cover. For specific areas or needs,please contact us. Our officers will provide full details of our serviceswithout any obligation.
187
CONSULTANCY
What We Offer In ConsultancyWe offer our services in a manner that is as effective as possible. Weconstantly strive to expand our services in order to meet the growingdemands on us. Our professional consultancy services cover:
Training
— Training Needs Analysis— Developing Training Manuals— Training of Trainers— Staff Training
The above can be undertaken for General Management, Marketing, In-dustrial Relations, Industrial Engineering, Financial Services, Hotel andTourist Services, Entrepreneurial Development.
Management— Marketing Research— Feasibility Studies— Organisational Analysis— Marketing Services— Marketing Planning— Industrial Relations— Industrial Engineering— Hotel & Tourist Industry Services— Entrepreneurship
In addition, we offer the following:
Supplementary Services
— Organising Seminars— Promotional Brochures— Preparation of Information Books for Organisations— Training and Implementation— Productivity Measurement & Analysis— Productivity Promotion
Follow-up services form an integral part of all our consultancy services.
188
NPC TRAINING STAFF
MANAGEMENT & SUPPORT SERVICESName Qualification Specialisation
HJ ARSHAD HJ.MARSIDI (IR)(Director)
HJ. RUSLAN KHATIB(Deputy Director)
HJ. AHMAD BEREK(Deputy Director)
HALIMAH ALI(Council/NPC Secretary)
DLC (Hons) 2ndClass—Prod. Eng.M.I. Prod. Eng.Lond.C. Eng. (U.K)Dip. Mgt.Consultancy(West Germany)Dip Quality Control(Netherlands)Prod. Eng.(Malaysia)
B.A, UMCert. Mgt.Consultancy SIETHyderabad, IndiaCert. TourismTokyo, Japan Dip.Teachers' Training,Tourism and HotelMgt., Salzburg,Austria
B.A., (Hons) UMSenior ExecutiveProgramme HarvardBusiness School(HBS) AdvancedMgt. Programme(AMP), EuropeanInst. of Mgt.(INSEAD, France)
B.A.. (Hons) UMDip. Public Adm.,UM
—ManagementTraining &Consultancy
—ManagementTraining &Consultancy,
—QualityManagement
-ManagementTraining andBusinessConsultancy
-PublicAdministration-Management ofBoard/CouncilMeeting_____
189
'Name
IBRAHIM ITHNIN
KAMARULZAMANABU BAKAR
Qualification
B.A., UMDip. System Analyst,MIT, Cert. OfficeAutomation (APO),Japan
B.A. (Hons), UMCert. SupervisoryDevelopment(APO),Indonesia
Specialisation
—PublicAdministration
—PublicAdministration
MANAGEMENT ACCOUNTING SECTION
Name
TEOTEN
MUSTAFA HASHIM
HUSSIN MAT ISA
Qualification
Chartered Assoc.of Cert. Accountant(CACA),UK
B.B.A, UKM
B.B.A, UKM
Specialisation
—FinancialAccounting
—FinancialManagement
—Finance/Accounting
SALES AND MARKETING SECTION
Name
LEE KOK LEONG
Qualification
B.Econs (Hons),MBA (Distinction),Stirling U.K., Dip.Mgt. Consultancy,W. Germany, Dip.Mkt. Mgt. CIM,Lond.
Specialisation
—Sales & Marketing—Marketing &
Corporate Planning—Import & Export— Sales Management
190
Name Qualification Specialisation
AZMAN ZAKARIA
ANUAR PANDAKAHMAD
CHAN KUM SIEW
DA VXD KUANG
LEE SAW HOON
B.A. (Hons)(Soc), UM
B.A. (Hons)(Soc), UM
B.Econs (Hons)(Business Adm.) UM
B. Econs, UMMIEX-GRADM. Inst. M-Lond.
B. Soc. Sc (Hons),USM (Major-Econs)(Minor-Mgt.)Cert. Foreign Trade(APO), Cert. Mgt.Consultancy (APO).Japan
—Sales & Marketing—Customer
Relations—Public Relations—Market Research
—Sales & Marketing—Customer
Relations—Public Relations
and Public Speaking—Market Research
— Sales & Marketing(APO), Cert, Mgt.
— CustomerRelations
—Market ResearchSales Management
—Import & Export
—Sales & Marketing—Courtesy &
Customer Relations—Market Reseach
191
MANAGEMENT DEVELOPMENT SECTION
Name Qualification Specialisation
HJ. MUSTAPHAADD KADIR
JAAFAR OTHMAN
DZULKIFLI SIPON
LIAN LAI PING
B.A., UMCert. Small &Medium ScaleIndustriesPromotion, W.Germany
B.A.(Hons.)(Soc) UM, DipMgt. (Post Grad)Cyprus M. Sc.(OrganisationDevelopment)Sheffield, UK
B. Econs (Hons,) UMCert. Personnel Mgt.,India
B. Econs (Hons)(BusinessAdministration) UMCert. InternationalTrainingMethodology,INTAN Cert.Motivation forProductivity, JPC,Japan
—Human ResourceDevelopment
—ManagerialTraining
—QCC
-OrganisationDevelopment(Consultant)
-OrganisationalBehaviourManagement
-DevelopmentSocialPsychology
-Human ResourceDevelopment
-SupervisoryManagement andTraining
-ManagementTraining
-Human ResourceDevelopment
-SupervisoryManagementand ManagementTraining
192
Name Qualification Specialisation
AB. WAHAB SAAD
SHAHUREN ISMAIL
GUOK ENG CHAI
HASBULLAHHASAN SALLEH
MOHD AMIN AHMAD
B.A (Rons)(Komunikasi) UKMCert. InternationalTrainingMethodology, Cert.QuantitativeAnalysis, INTANCert. TrainingTechniques, Japanand IndiaUndergoing MasterProgramme
B.Sc (Hons) App.Biology UK, Dip. Mgt.ConsultancyNPC/FGU Germany
B. Sos Sc. (Hons),USM M. Soc Sc (Mgt),USM Cert. TrainingTechniques (APO)India and Japan
B.A. Antrop. & Soc.(Rons), UMCert. TrainingTechniques (APO),Japan
B.A (Hons) UKM..Dip. Ed., UM M.B.A.,US International U,San Diego, US.Cert. ProjectFeasibility, Appraisal& Implementation(APO) Philippines &Japan.
—ManagementTraining
—Communication—Motivation—Psychology
—ManagementTraining
—Research
-Small GroupActivity/WorkgroupEffectiveness (QCC)
-Supervisory &Management Training
-Executive/ManagementDevelopment
-ManagementDevelopment
—ManagementTraining
—Small EnterpriseDevelopment
193
INDUSTRIAL RELATIONS SECTION
Name Qualification Specialisation
FRANCIS ARUL
ABD. MALIKJAMALUDDIN
AZLAN KASSIM
BURHANUDDINSAIDIN
MD. KHAIRUDDINMD. ISA
S. PREMA KUMARIA.S. NAIR
B.A. (Hons), UMCert. IndustrialRelations & PersonalMgt., India
B.A. (Hons.)UM
B. Econs. (Hons,)UM
B.Sc. (Agric.), UPM
B.A. Soc. Sc. (Hons),USM
B. Econs, UKM
-IndustrialRelations
-IndustrialRelations
-IndustrialRelations
-IndustrialRelations
-IndustrialRelations
-IndustrialRelations
QUALITY CONTROL CIRCLE SECTION
Name
TONG KAI SENG
OTHMAN DIN
Qualification
B.A. (U.M.)Dip. Ed., U.M.Dip. Ind. Relations(Hague)Cert. Workers'Motivation, (APO),JapanCert. Quality Mgt.(AOTS), Japan
MA ManpowerStudies (ManpowerDevt.) Lond. School
Specialisation
—CollectiveBargaining
— I.R. & LabourLaws
—Productivity GainSharing
— QCC/TQC
—Human ResourcesDevelopment/Management
194
Name
AHMAD MURSHIDABU
JOSEPH PAUL M.
AZMI HAMZAH
AHMAD NAZARIHASHIM
Qualification
of Mgt. PCLB.A. Hons (Soc),UKM, Cert. Workers'Motivation, (APO),Japan Cert. QualityControl Training,(ACTS), Japan
B.A. (Hons)(South East AsiaStudies), UM
B.Econs. (Public(Public Adm.)(Hons), UM, Dip. Ed.,UM, M. Ed. (Adult &Mgt. Ed.) WarwickU, Cert. SupervisoryDevt. (APO)Cert. Total QualityControl, (APO),Japan
B.Sc. (Agribusiness),UPM
B.A. (Hons) (History),UM
Specialisation
—Quality ControlCircles
-Quality ControlCircles
-SupervisoryTraining &Development
-ManagementDevelopment
-SupervisoryDevelopment
-ManagementEducationand Development
-Quality ControlCircles
-SupervisoryDevelopment
-ManagementEducation
-Quality ControlCircles
-Quality ControlCircles
-Supervisory andManagementEducation
195
INDUSTRIAL ENGINEERING, LOW COST AUTOMATION &TOTAL QUALITY CONTROL SECTIONS
Name
SOO CHEONG FUTT
GIAN SINGH (IR)
OTHMAN ISMAIL
TAN FOR SING
Qualification
B. Sc Hons (UM)ACMA (UK)Dip. IE (W.Germany) MTM-A(W. Germany)
B. Eng. MBARegisteredProfesional EngineerAdministrationDip. IndustrialQuality Control
B.Sc. (Mech. Eng.),(Hons) UK, M.Sc.(Ind. Eng.), USADip. Mech. Eng.,UTM
B.Sc. (Mech.) Eng.,Strathclyde, UKDip. Mech. Eng., ITK
Specialisation
—Cost &ManagementAccounting
—Productivity &QualityImprovementTechniques—ProductivityMeasurement &Analysis—Work StudyProductionManagement
—GeneralManagement
—IndustrialEngineering
—ProductivityManagementQuality Control
—IndustrialEngineeringTechniques
—MaintenanceManagement
—Automation(Pneumatics)
—QualityImprovement
—Work Study
196
Name Qualification Specialisation
ABDUL MAJIDIBRAHIM
SHAHDAN MD. LANI
AZIZAN ARIPFIN
B. Eng. (Agri). UPM
B.Sc (Physics) (HonsUKM. Dip.. SystemAnalysis MITCert. ProductivityImprovementProgramme—Work StudyNPC
B App. Sc.(Hons)USl^Cert. ProductivityImprovementProgramme—Work Study. NPCMTM 1,2 CoredataMOMET, (MTMAsso., UK)
-Industrial Safety-Method-TimeMeasurement(MTM)
-ProductionManagement
-PneumaticControl System
-OfficeManagement
-ProductionManagement
-Work Study-Industrial Safety-Office Management-MaintenanceManagement
-ProfitabilityAnalysis
-Productivity'Measurement-Office Management-QCC and Quality-Improvement-Production-Management-Work Study
-QualityManagement
-Work Study-Production-Management-Method-TimeMeasurement(MTM)
-Industrial Safety-MaintenanceManagement
-Office Management
197
Name Qualification Specialisation
ABU ZAKIE AHMAD
TAN PHAIK HOON
S. SIVAPALAN
OTHMAN ISMAIL
GOH SWEE SEANG
B.Sc. (Mech.) Eng.Strathclyde, UKMTM 1,2 & 3,(MTM Association.UK)
B.Eng. (Chem.)," UM
B.Sc.(Hons) Elec.PortsmouthPolytechnicUK, Dip. Elec. Eng.UTK
B. Sc. (Hons) Mech.Eng., UKM. Sc. (Ind. Eng.),WSU, Michigan USADip. Mech. Eng.,UTM
B.Eng. (Hons){Chem Eng.), UMSteam Engineer'sCert. (2nd Grade)(Jabatan Kilang &Jentera)
—Industrial SafetyWork Study
—Methods-TimeMeasurement(MTM)
—Industrial Safety& Health
—Work Study—Production
Planning& Control
—ProductivityMeasurement &Analysis
—IndustrialEngineering
—ProductionManagement
—Maintenance
—MaterialsManagement
—Quality Control—Work Study—MTM
—IE TechniquesMaintenance andAutomation(pneumatics)
-Pneumatic ControlEngineering-MaintenanceManagement(Training andconsultancy)
198
Name Qualification Specialisation
—Genera! PreventiveMaintenanceSystems
—Maintenance ofHydraulic andPneumaticSystems
—Work Study—Method Analysis
and Improvement—Time
Measurement(Time Study/MTM)
—Palm Oil MillManagementProcessingMaintenance
—GeneralProductionConsultancy
—Quality Control—Productivity
Improvement—Work
ImprovementMaintenance
HOTEL MANAGEMENT SECTIONNAME
AZIZ JAAPAR
JOSEPH JUDEGASPER
QUALIFICATION
B.Sc. (EnvironmentSc.), UPMDip. Hotel Mgt.,Salzburg, Australia
B.Sc. (Agribusiness),UPMDip. F & B Mgt..Hotel Consult,Switzerland
SPECIALIZATION
—Housekeeping, Food& Beverage.
—Hotel Management,& BeverageManagement.Computer Education
199
NAME QUALIFICATION SPECIALIZATION
KHALID MATDIN
KHOO PHAIKHONG
MAZIAN KAMAIISMAIL
MD. JASNIHJ. ABDUL AZIZ
MD. NADZRIMD. JELAS
MONICA ANNELOUIS
B.A. (Hons), UMDip. Hotel Mgt.,Salzburg, AustriaDip. Ed., UM
TESL, Cert. Language,Teachers' TrainingColleges, MPLP andMTC
B.Sc. (Hotel & Rest.Mgt.) New Haven U.,USADip. Chef Training,MIT.Dip. Penterjemahan Sc.& Teknik, DBP
B.B.A., Denver U., USA'M.Sc. (Rest., Hotel &Mgt.), Purdue U., USADip. Hotel Mgt., MIT
B.A. (Hons), U.M.M.Sc. (Rest., Hotel &Mgt.), Purdue U., USADip. Hotel Mgt.,Salzburg, Austria
Dip. Hotel Mgt., LesRoches, Switzerland
—SupervisoryDevelopment, RoomDivision, Consultancy
-Food & BeverageManagement, KitchenOperations
-Hotel Management,Consultancy
SupervisoryDevelopmentTraining, Foodand BeverageManagement
-Hotel OperationsSkills Training,SupervisoryDevelopment
200
Name Qualification Specialisation
NOORHISHAMMOHD ALWI
ROSLINA MOHD.ISA
YOW SAU KHONG
ZAINAL ABIDINRAMLI
B.Sc. (Food Sc. andTech.), UPMCert. (FoodPreparation). UK
B.Sc. (Hons),(Physics), UM
B.Econs.. UKMDip. Computer Sc., UTM
B.Sc. (Microbiology),USMDip. Tourism.Salzburg, Austria
-SupervisoryDevelopment,Kitchen Operations.Entrepreneurship.
-SupervisoryDevelopment, Food& BeverageManagement,
-Research
-Front Office.Operations, ComputerEducation
-TourismDevelopment
-Research
PRODUCTIVITY PROMOTION UNITName
MAH LOKABDULLAH (IR)
Qualification
B. Eng. (Mech.), UMP. Eng.; MIMS (Lond.)M. Eng. (IE&M). AIT:Dip. Mgt. Consultancy(W. Germany)
Specialisation
—ProductionManagement
—OrganisationDevelopment
—IndustrialEngineering
—ProductivityMeasurement
201
Name Qualification Specialisation
R. SUQUNARAJAH
ABD. RAHIMYUSOFF
PAUZI HANIPI
NOR AINIAMDZAH
SUHAIMI HAMAD
JURINA ABD.HAMAD
SAMAUDDINRADIMAN
NOR ALIAHOTHMAN
B.A (Singapore)Dip. Ind. Relations(Hague)Cert. Promotion (APO).JapanB.Soc. Sc. USM
B. Econs (Hons) UMCert. Workers'Motivation forProductivity (APO),Japan
B.B.A. (Hons), UKM
B.A. (Hons), UM
B.A. (Hons), UM
B.Econ (Hons) UMMBA (Finance)Oklahoma. OklahomaCity U, USADip. Mgt. ConsultancyNPC/FGU, Germany
Dip. in Microbiology(Fd. Microbiology). MIT.
—ProductivityPromotion
-Productivity Cert.Management andPromotion
-Research-ProductivityMeasurement andAnalysis-ProductivityPromotion
-ProductivityPromotion
-Public Relations-Publication-Communication
-Publications-Communication-ProductivityPromotion
-Finance & Marketing-Small EnterpriseDevelopment
-ProductivityMeasurement
-ProductivityMeasurement
202
Name Qualification Specialisation
MOHD TAJUDDINABDULLAH
SUHAIMY ABD.TALIB
SUJAIDI DASUKI
ANNIE THOMAS
ABD. RAZAKABD WAHAB
B. App. Sc.(Food Technology),USM, Dip. Mgt.Consultancy NPC/FGUGermany
B. Soc. Sc. (EconJ(Hons). USM
Dip. Mass Comm.(Pub. Relations) MITCert. Entrepreneurship(Young EntrepreneurshipScheme) (MEDEC), MIT
Islamic College
B.A. (Hons) USMDip. Librarianship{RMIT Advanced CollegeVie.)
Dip. Library Sc., MIT
—Small EnterpriseDevelopment
—Data ManagementResearch
—Public Relations—Press Relations—Productivity
PromotionCommunication
—Journalism &Publications
—Press Relations—Productivity
Promotion
— Library
—Library
STAFF DEVELOPMENT UNIT
Name
CECILIA ROBERT
Qualification
B.A. Singapore U.B. of Soc. Sc. (Hons)Singapore U.Cert. Mgt. ConsultancyGermany
Specialisation
—Staff Development—Management
Research
203
CONSULTANCY UNIT
Name
GOKUL R. NAIDU
Qualification
B.A., UM, Dip. Ed., UMDip. Mkg.UK, Cert. Consultancy(Delft-Holl)M. Inst. Mkg. MIMC (M)Cert. Mgt. ConsultancyGermany
Area ofSpecialisation
—ManagementConsultancy
REGIONAL OFFICERS
NAME QUALIFICATION SPECIALIZATION
WILAYAH UTARACHOONG LOOKONG
ABDULLAHKASSIM
B.A. (Hons), UMDip. Ed., MalayanTeacher's CollegeKirby, Liverpool,EnglandCert. Skills andTechniques of TrainingLond, MTD,Cert. Advance TrainingMgt. Consultancy,GermanyCert. Executive Mgt.Training, Rep. KoreaCert. Personnel Mgt.Practices (APO), India
B.Sc. (Hons), USMCert. SystematicProblem Solving (Prod.Mgt.), JapanCert. Production Mgt.
-ManagementDevelopment(Motivation, TimeManagementDelegation, Leadershipand Human Relations.
- C omm u n ica tion-Team-Building,Creative Thinking)
-IndustrialEngineering(Work Study.Production-Management)
204
NAME QUALIFICATION SPECIALIZATION
SANTHA KUMARIA/P KATANG
ISMAIL ABD.RAZAK
WILAYAH PANTAITIMUR
AHMAD SAUFIANMOHD. NOOR
WAN HASSANWAN KADIR
RVD Delft, HollandCert. Prod. Mgt.Information Systems,Japan
B.A. (Econs) (Hons),UM, Cert. SupervisoryDevt. Training,Pakistan
B.A. Econs, UKM
MOHD. RAZALIHUSSAIN
B.A. (Econs) & Soc. ScUKM
B.A. (Econs) (Hons),UMDip. Mgt. Consultancy,NPC/FGU, GermanyCert. RegionalIndustrialDevelopmentPhilippines
B.Sc. (Physics),(Hons), Manchester U,UK Cert. ProductionPlanning & Control,JapanCert. Training Courseon Tools foiManagerial DecisionMaking, Japan
i—ManagementDevelopmentMotivation, Leadershipand Human Relation,Instruction of Skill
:—Quality ControlCircles
—Small Enterprise' Development
-Small EnterpriseEntrepreneurship
Small EnterpriseDevelopment-ManagementConsultancy
-IndustrialEngineering-Quality ControlCircles
or-.:
NAME QUALIFICATION SPECIALIZATION
NIK ROSDINIK YUSOFF
BBA, UKMDip. System Analyst(MIT)Cert. TechnologyManagement (APO),Rep. of Korea
-Sales Marketing-Export Promotion
WILAYAHSELATAN
HASSANSULAIMAN
ZAKARIA MD.SHARIFF
CHIA YOK LIN
MOHD. ESA IPAL
B.A. (Hons) UKMMBA Leeds U, UKCert. Personnel Mgt.,W. GermanyCert. Executive Mgt..Japan
B.Sc. (Biology), UKMCert. Trainers' Courseon EntrepreneurshipDevt., UPISSI.Phillipines
B.Sc. (Chem.) Eng.,Surrey U. UKCert. SystematicProblem Solving,Japan
B.A. (Malay Studies)DevelopmentDip. Ed., UMDip. Teacher'sTraining. TourismMgt., Salzburg,Austria
-Personnel Management-Small EnterpriseDevelopment
-Small EnterpriseDevelopment
-IndustrialEngineering
-Workstudy, QualityControl. ProductionManagement)
-Small DevelopmentAccounting,Marketing HotelManagementPersonnelManagement
206
Name Qualification Specialisation
WILAYAHSARAWAK
NIK MUSTAPHARAJAH SALLEH
ISHAK SALLEH
SUCI THOMAS
B.Sc., UKMDip. Mgt. Consultancy.NPC/FGU, Germany
B.A. Econs (Rons), UMCert. Teachers'Training, MPTMDip. Mgt. Consultancy,NPC/FGU. GermanyCert. MalaysianTaxationCert. Problem Solvingon Production Mgt.,Japan
L.L.B (Hons), UKB.A. (Eons), UMDip. Mgt. (MIM)Cert, in LegalPractice (Hons), UMCert. Pub. Relations(IPRM)
-Small EnterpriseDevelopment
-Small EnterpriseDevelopment
-Consultancy inIndustrial RelationAreas (Labour Laws.Business/Com panyLaw, Law of Contract)
WILAYAH SABAH
KASSIM AHMAD
ABDUL LATIFABU SEMAN
M. Commerce (Mgmt),Waseda U, Japan.B. Econs (Applied), UMDip. Mgt. Consultancy,Germany NPC/FGUGermany
B.A. (Econs) (Hons),UM,Cert. Motivation forProductivity, Japan
-Small EnterpriseDevelopment
-Human ResourceDevelopment
207
BAHAGIAN PERKHIDMATAN BUMIPUTERA
Nama Kelulusan Pengkhususan
HJ. AB RAHMANIBRAHIM
HJH. MARZIDAHHJ. MAHMUD
IB. Econs UM
M.B.A (Finance)The AmericanWashington D.C. UDip. Mgmt.Consultancy(NPC/FGU — Germany}
B.A. (Hons.) USM
Pengurusan Kewangan
Penyelidikan
M.B.A. (InternationalBusiness)The AmericanWashingtonD.C.U, USADip. Domestic Science(UK)Cert. Education (UK) — Penulisan Kes
Program Latihan untukPegawai-pegawaiPengembanganPerundingan(Perusahaan Kecil)Pengurusan PemasaranEksport dan ImportStrategi Korporate
NIK ZAINIAH NIK B.A. (Hons.) UMAB. RAHMAN
— Program Latihan Khasuntuk Pegawai-pegawaiPengembangan
M.B.A. (Mgmt.) UKM — Pengurusan Kakitangan— Pemasaran Eksport— Strategi Pemasaran &
Persaingan— Penulisan Kes
MOHD. ZAKIHAMZAH
MUSTAPHASUFA'AT
B.A. Econs. (Hons.) UM
M.B.A. (Finance) UKM
B.A. (Hons.) UM
Penyelidikan
Kewangan
Program Latihan untukPegawai-pegawaiPengembangan
208
Nama Kelulusan Pengkhususan
YAAKOB ISA
MOHD. RAMLIAB. RAHMAN
APILI TAIB
HJ. ANUAR HJ.MAHMUD
M.B.A. (Finance)
Oklahoma CityDip. in Mgmt. Consul-tancy (NPC/FGU -Germany)Cert, in MalaysianTaxation (NPC/TAMS)
B. Soc. Sc. (Hons.)USMM.B.A. New Ham-shire College — USACert. MalaysianTaxation (NPC/TAMS)
B.A. (Hons.) UKM
Perundingan PerusahanKecilPengurusan KewanganPengurusan Pemasaran
— Kewangan
— Komputer
— Dorongan
M.B.A. (Marketing) ; — Teknik-teknikKejurujualan
Oklahoma City U i — Strategi PemasaranDip. in Mgmt. Consul-' — Pengurusan Penge-tancy (NPC/FGU — , luaran PerabotGermany) ;Cert. MalaysianTaxation (NPC/TAMS)
B. Econ. (Hons.) UMM.B.A. UKMCert. MalaysianTaxation (NPC/TAMS)
B. Econ UKM
Cert. MalaysianTaxation (NPC/TAMS)
Pengurusan ProjekKewanganDorongan
Kewangan
Pengurusan Kakitangan
Pengurusan OperasiPengangkutan
209
Nama
HAMDI OTHMAN
AB. AZIZ ISHAK
AB. JALALBEKRIIBRAHIMA Z M I
ABD. RAZAKOMAR
AB. RAHMANKAMIS
Kelulusan
B. Soc. Sc. (Hons.)USMDip. Mgmt. Consul-tacy (NPC/FGU -Germany)
B. Econ. (UM)Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Econ. (Horis.) UMDip. Mgmt. Consul-Germany)
B. Sc. UKMDip. Mgmt. Consul-tancy (NPC/FGU -GermanyCert. MalaysianTaxation (NPC/TAMS)
B. Econ. (Hons.) UMCert. Ed. TTC K.L.
Pengkhususan
Program Latihan untukPegawai-pegawaiPen gem ban ganPemasaran
Teknik-teknik Kejuru-jualanPengurusan Hotel &Restoran
Peruncitan ModenDorongan
— Perakaunan & AnalisaKewangan
— Teknik-teknik Kejuru-jualaii
— Strategi Pemasaran &Persaingan
— Analisa Kewangan
— Kajian Kemungkinan
— Teknik-teknik Kejuru-jualan
— Strategi Pemasaran
Perakaunan
Peruncitan Moden
Penyelidikan
210
Nama Kelulusan Pengkhususan
ADNANABDULLAH
AHMAD PADZILMAHMUD
CHE AINI IDROS
AWANG MUSA
FATIMAHZAINUDDIN
GHAZALI DIN
Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Sc. Civil Eng..(Hons.)Manchester U.
B.B.A. (Hons.) UKMDip. Business Studies(MIT)Cert. MalaysianTaxation (NPC/TAMS;
B.A. (Humanities)Hons. USMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Soc. Sc. (Hons.) US!M.B.A. (Marketing)UKM
B.B.A. (WesternMichigan) USADip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Sc. (HBP) Hons.USM
Kewangan &Perakaunan
— Analisa Kos Projek
— Pengurusan Projek
— Pengurusan Penge-luaran Perabot
— Analisa Kewangan
— Penyelidikan Pema-saran
— Penyelarasan Promosi
—Aktiviti Keusahawanan
- Pengurusan Am- Motivasi- Pemasaran Am
/[— Penyelidikan~- Pemasaran
— Perangkaan
— Pengurusan Projek
— Pengurusan Perakaun-an & Kewangan
— Kejurujualan & Eksport
— Analisa Kos Projek
211
Nama Kelulusan
Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)
GHAZI ZAKARIA B. Soc. Sc. (Hons.)USM
ISA ABU BAKAR B. Sc. UKMMBA (Finance)Oklahoma City University USADip. in Mgmt. Consul-tancy (NPC/FGU —Germany)
Pengkhususan
Pengurusan Projek
— Pentadbiran Tapak•Projek
— Penyehdikan
— Pengurusan PusatMaklumat
— Undang-undang &Peraturan Makanan
— Kawalan Mutu— Kemungkinan Projek
— Asas Pemasaran
ISHAK AB.RAHMAN
ISMAIL MOHD.NOR
KAMARUDDINMAMAT
B- Econs. (Hons.) UMEkonomi AnalisaDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Cert. MalaysianTaxation (NPC/TAMS)
B. Sc. (Environment)UPM
B. Sc. (Perniagaantani)UPMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Dip. System Analysis,MIT
— Penyelidikan
— Kewangan & Per-akaunan
— Penyelidikan
— Kajian-kajian Per-sekitaran
— Pemasaran
212
Nama Kelulusan Pengkbususan
KAMARUDDINMOHAMED
KHAMIS MD.RASHID
KABIR AHMADMOHD. JAMIL
B. Econs. (Hons.) UMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Cert. MalaysianTaxation {NPC/TAMS
B. Edu. (SainsPertanian) UPM
B. Eng. {Agric.} UPMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)
— Pemasaran Amj— Pentadbiran. Promosi!& Penerbitan
,— Operasi Woksyop &I Senggaraan;— Dorongan— Perancangan Operasi
Sykt. Bas;— Perakaunan
— Analisa Kos Projek
— Perancangan Projek
KHOO KIM HO
MAMAT DAUD
MD. SHUBRIISMAIL
B, Soc. Sc. (Mgmt.)Hons. USMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)Cert. MalaysianTaxation (NPC/TAMS)
Pengurusan Am
Kewangan
Penyelidikan
Kursus Am Pembinaan
B. Sc. (Fizik) Hons. UM |— Kawalan MutuDip. Mgmt. Consul- ;— Perakaunantancy (NPC/FGU — |Germany) ;Cert. Malaysian iTaxation (NPC/TAMS) !
B. Sc. (Hons.)(Building. Housing &Planning)
i— Penyelidikan
213
Nama
MOKHTARDRAHMAN
MUHAMADSAUFIAHMAD
OMAR OTHMAN
RAHMAT HJ.MD. SMAIL
RAMLI RAYA
Kelulusan
Dip. Mgrnt. Consul-tancy (NPC/FGU —Germany)
B. Econ. (Hons.) UM
Dip Mgmt. Consul-tancy (NPC/FGU —Germany)
B.A. (Hons.) UMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Sc. UKMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Econs. (Hons.) UMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Econs. (Hons.) UM
Pengkhususan
-Perancangan BangunanPerumahan
Komputer
- Peruncitan Modcn
- Pungutan Hutang
- Asas Pemasaran
- Pemasaran Am
- Peruncitan Moden
Pengurusan Kawalan &Pengurusan SistemMaklumat
Undang-undang &Peraturan MakananKawalan Mutu
Perakaunan/SimpankinAsas Pemasaran
Perakaunan
Pengurusan Kredit
Pengurusan ModalPusinganAnalisa Kewangan
Program Latihan Khasuntuk Pegawai-pegawaiPengembangan
214
Nama
RAUZAH ZAINALABIDIN
ROKIAH AZIZ
SHAFEE HASHIM
TENGKU AZMITENGKU MAJID
TAN WENGKEANG
Kelulusan
MBA (Marketing) UKMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Sc. (Pertanian) UPMDip. Mgmt. Consul-tancy (NPC/FGU -Germany)
B. Eng. (Agriculture)UPMDip. Mgmt. Consul-tancy (NPC/FGU —Germany)
B. Econs. (Hons.) UMMBA. New HampshireCollege USAAdvanced Cert.Accounting (NHC)
B. Sains & TeknologiMakanan UPMDip. Mgrnt. Consul-tancy (NPC/FGU —Germany)Dip. Mgmt. Consultan-cy Germany)
B. App. Sc. (Hons.)Electronics Techno.
Pengkhususan
— Pemasaran
— Peruncitan Moden
— Kejurujualan
— Strategi Pemasaran— Dorongan— Pengurusan Kakitangan
— Pengurusan Penge-luaran
— Penyelidikan
Kursus Am Pembinaan
— Program Latihan untukPegawai-pegawalPengembangan
— Perunding PerusahaanKecil
— Kewangandan Perakaunan
— Program Latihan untukPegawai-pegawaiPengem bangan
— Perundingan Per-usahaan Kecil
— Pengurusan Penge-luaran
— Memproses Makanan
— Program Latihan untukPegawai-pegawai
215
Nama
YUSOPF MD. NOH
ZAINUDDINAHMAD
Kelulusan
Dip. Mgmt. Consul-tancy (NPC/FGU —Germany)Method Time Measure-ment Blue Card Prac-tiform Cert.Cert. Malaysian Taxa-tion (NPC/TAMS)
B. Econs. UMDip. Mgmt. Consultan-cy (NPC/FGU —Germany)
B. Econs. (Rons.)Pengurusan Perniaga-anUKMMBA (Marketing)Oklahoma City U
Pengkhususan
PengembanganPerundingan
Pengurusan Penge-luaran
Promosi PerusahaanPengurusan Hotel &Restoran
— Penyelidikan
— Pemasaran
— Kewangan
216
Prodactnrity isfeartcfwnking'sniarta*
217
LOCATION OF NATIONAL PRODUCTIVITY CENTRE (NPC) I
- PAHKNG- K>C HALL- BUMPUTERA SECTION- NSTITUTE OF HOTEL MANAGEMENT- NPC HEAD OFFCE/LECTLRE ROOMS
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