tqm definition and four model
Post on 10-Oct-2015
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Definition of TQM (Total Quality Management)(Revised in June 1998)
TQM is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve company objectives so as to provide products and services with a level of quality that satisfies customers, at the appropriate time and price.
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SYSTEM APPROACHSYSTEM
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FOUR STUDENT MODELIn the evaluation Management by Policy, set objectives are achieved as well as they are realized.The evaluation results can be categorized into the Following:-Student AStudent BStudent CStudent DTargetOKOKFailFailMethodOKNo GoodOKNo GoodCommentVery HappyGod Blesses the CompanyVery difficultStill HopefulExamAttendance
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Congratulations!God blessed You!OrVery smart!God wont alwaysBless youHopelessYou need to improve your planning method!Implement as you planned next year!Why you couldnt do this yearObjectives and Methods of Implementation
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DR. KANOS
Three levels of quality
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The First Level of Quality:Conformance to customers basic requirementsCustomersbasic requirements
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The Second Level of Quality :customer satisfaction with Customers expressed requirementsQuality Management----1970s---Customers expressed requirements
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The Third Level of Quality :customer delight with unexpected new quality achieved by meeting customers latent requirements Attractive Quality Creation---Today and Tomorrow----Customers latent requirements
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Konica ExperiencePicture FailureFlash-built in 1974Auto-focus in 1977Not due to cameras but due to photo-takersLatent requirementsrather than the problems of a photo-takerQuality Creation
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Failure Mode and Effect Analysis (FMEA)
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FMEA Definition An FMEA can be defined as a systematic group of activities intended to :-Recognize and evaluate the potential failure of a product/process and the effect of that failureIdentify the action that could eliminate or reduce the chance of the potential failure occurring.Document the entire process.
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FMEA Implementation .
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Types of FMEA :-Design FMEAProcess FMEA
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