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TOP
251OOINFLUENCERS
STRATEGISTSCU
ST
OM
ER
S
UC
CES
S
2O17
TOP25
CUSTOMER SUCCESS INFLUENCERS
Catherine Blackmore
GVP Global Customer Success
@ catherineblckmr
Oracle Marketing Cloud
Todd Eby
Co-Founder and CEO
@toddceby
Success Hacker
Shep Hyken
Chief Amazement Officer
@Hyken
Shepard Presentations, LLC
MEET THE JUDGES
We evaluated thousands of members within the Customer Success community and created a
measurement that took into account a wide range of metrics, such as internet presence, influence,
community engagement and participation (including conference appearances). We then had three
judges—Catherine Blackmore (GVP Global Customer Success), Todd Eby (Co-Founder and CEO),
and Shep Hyken (Chief Amazement Officer), all recognized for their industry insights—choose the
Top 25 finalists from the distilled list of influencers.
TOP
251OOINFLUENCERS STRATEGISTS
CUSTOMER SUCCESS
2O17
TOP25
CUSTOMER SUCCESS INFLUENCERS
Jason LemkinInvestor & Founder Champion
@jasonlk
SaaStr
Byron DeeterPartner
@bdeeter
Bessemer Venture Partners
Chad HorenfeldtVice President Customer Success
@ChadTev
Bluecore
Nick MehtaCEO
@nrmehta
Gainsight
Bill CushardDirector of Marketing
@billcush
ServiceRocket
Dan SteinmanChief Evangelist and CCO Emeritus
@dantsteinman
Gainsight
Tomasz TunguzVenture Capitalist
@ttunguz
Redpoint Ventures
Tiffani BovaGlobal, Cust. Growth & Innov. Evangelist
@Tiffani_Bova
Salesforce
Ari HoffmanSuccess Fanatic
@arigobie
MindTouch
David SkokGeneral Partner
@BostonVC
Matrix Partners
Anthony KennadaVice President of Marketing
@akennada
Gainsight
Tien TzuoFounder and CEO
@tientzuo
Zuora
Paul PhilpCo-Founder and CEO
@pphilp
Amity
Emilia D’AnzicaVP Customer Engagement
@emiliadanzica
WalkMe
Lynn HunsakerCust. Exp. Maturity Strategist
@clearaction
ClearAction
TOP
251OOINFLUENCERS STRATEGISTS
CUSTOMER SUCCESS
2O17
TOP25
CUSTOMER SUCCESS INFLUENCERS
Omer GotliebCo-Founder & SVP Business Dev.
@omergotlieb
Totango
Guy NirpazCo-Founder and CEO
@guynirpaz
Totango
Kate LeggettVP and Principal Analyst
@kateleggett
Forrester Research
Nils VinjeWorld Class Cust. Success
for SaaS Startups
@NilsVinje
Glide Consulting
Andrew MarksFounder and COO
@CSuccessHacker
Success Hacker
Peter ArmalyPrincipal Transformation Advisor
@peterarmaly
Oracle
Aaron FulkersonFounder and CEO
@Roebot
MindTouch
Perry MonacoHead of Customer Success
@elvisrun
Rob CastanedaServiceRocket
@robertcastaneda
Founder and CEO
Kristen HayerFounder and CEO
@KristenHayer
The Success League
TOP1OO
CUSTOMER SUCCESS STRATEGISTS
Anne PalmerineAssociate VP Customer Engagement
& Enrollment Services
@UPMCHealthPlanUPMC Health Plan
Eric YuanFounder and CEO
@ericsyuan
Zoom Video Communications
Maria PergolinoSVP Global Marketing and Sales
Development
@InboundMarketerApttus
TOP 3 UNPARALLELED STRATEGISTS
It started with creating a master list comprising social influencers (utilizing Sprinklr to scrub for influence on LinkedIn,
Twitter, and blogs), then adding in conference speakers, authors, and industry game changers.
But, this year there’s a twist...
The People’s Choice – TOP 100 CS Strategists list took a brand new approach. Aimed at finding those
influencers flying under the radar, we opened up the polls to allow people to add nominees they wanted to recognize
for outstanding work. In fact, over 20 percent of this year’s list came from write-in nominations. As a result, the final list
lets the world know what the industry as a whole is thinking. It gives balance to a weighted system allowing those lesser
known names, but still highly qualified candidates, to surface and join the ranks of the more familiar leaders.
TOP1OO
CUSTOMER SUCCESS STRATEGISTS
Aaron Levie CEO Box @levie
Adam Avramescu Director of Optiverse and Customer Education Optimizely @avramescu
Adam Waid Director of Customer Success Salesforce @adamwaid
Ajay Agarwal Managing Director Bain Capital Ventures @ajay_bcv
Alex Konrad Staff Writer Forbes Magazine @alexrkonrad
Alka Tandan Principal Turbine B2B @TurbineB2B
Allison Ewell Director of Customer Success Seismic Software @SeismicSoftware
Allison Pickens Chief Customer Officer Gainsight @PickensAllison
Amanda Kahlow Founder and CEO 6Sense @AmandaKahlow
Andrew Bergen VP of Customer Success Seismic Software @SeismicSoftware
Andrew Rhodes Director of Customer Success Education CSM Practice @CookWriteRepeat
Andy Campbell HCM Strategy Director Oracle @Axcampbe
Andy Jacobson Senior Director of Operations, User Experience Blackboard @yakubsin
Andy Mowat Sr. Director: Customer Success Operations Box @netmow
Anne Janzer Author, Writer, Writing Coach Cuesta Park Consulting @AnneJanzer
Anne-Marie Bitman Director of Customer Success Oracle @AM_Bitman
Annette Franz VP Marketing and Client Experience Compellon @annettefranz
April Underwood VP of Product Slack @aunder
Bill Hobbs VP of Enterprise Totango @hobbs_bill
Bill Lapcevic Chief Operating Officer Sentry @billlap
Boaz Maor Customer Success Advisor Independent Contractor @BoazMaor
TOP 100 OUTSTANDING STRATEGISTS
TOP1OO
CUSTOMER SUCCESS STRATEGISTS
Bob Hayes Chief Research Officer Appuri @bobehayes
Bob Hoffman Director Product Management - Global View Compliance ADP @ADP
Candace Sauve Enterprise Customer Success HackerOne @candacesauve
Carsten Thoma President CEC SAP @CarstenThoma
Catherine Blackmore GVP of Customer Success Oracle Marketing Cloud @catherineblckmr
Chris Schwass Head of Relationship Management Intercom @intercom
Colleen Taylor Editorial Director Y Combinator @ycombinator
Connie Loizos Silicon Valley Editor TechCrunch @Cookie
Craig Dalton VP of Customer Experience Planview @Planview
Dan Adika Co-Founder and CEO WalkMe @DanAdika
Danielle Morrill Co-Founder and CEO Mattermark @DanielleMorrill
Dave Blake Founder and CEO ClientSuccess @davecblake
David Baga Chief Business Officer Lyft @justbaga
David Cancel CEO Drift @dcancel
David Mihala HCM Sales Dir. It./Spn./Port., HCM All. & Chan. S. Eur. Team Ldr. Oracle @dmihala
David Sakamoto Head of Customer Success, the Americas Cisco @hapapower
Denise Stokowski VP Solutions - Product Management and Security Gainsight @dstokowski
Don Otvos Head of Solutions Engineering Salesloft @donnyo
Don Peppers Co-Founder CX Speakers LLC @DonPeppers
Donald Matejko Exec. VP Global Field Ops - Customer Engagement & Commerce SAP @dmatejko
Edmund Daly Senior Director of Global Customer Success Cisco @Cisco
Elliot Antrobus-Holder Group Head of Digital Product TUI Group @TUIGroup
Emmanuelle Skala VP Sales and Customer Success DigitalOcean @elleskala
Erin Fogerty Senior Customer Success Manager Affinio @efogess
TOP1OO
CUSTOMER SUCCESS STRATEGISTS
Eve Kedar Manager Sales Enablement Gainsight @kineretk
Gianluca Bacchiega Solutions Lead CRM and Customer Care EMEA Electroux @Electrolux
Godard Abel SVP and General Manager Salesforce @godardabel
Guilherme Lopes Co-Founder Resultados Digitais @guilhermelopes
Irit Eizips Chief Executive Officer CSM Practice @iriteizips
James Scott Associate Partner SuccessHacker @ukjamesscott
Jamie Cappelli VP Client Success 360insights @jamescappelli
Jeff Cann VP Customer Success Sysomos @jeffcann
Jeff Lawson Co-Founder and CEO Twilio @jeffiel
Jerome Breche Co-Founder and CEO SnapEngage @jerome10
Jill Rowley Member Board of Directors Affinio @jill_rowley
Jim Berardone Chief Customer Officer OnlyBoth @JimBerardone
Jim Murphy Regional Director of Strategic Accounts Gainsight @JimMurphySTL
Joe Chernov VP of Marketing InsightSquared @jchernov
Joe Payne President and CEO Code42 @paynejoe
John Gleeson VP of Customer Success Affinio @JohnGleeson10
John Heald Global VP of Market Development SAP Hybris @JohnHeald72
Josh James CEO and Founder Domo @joshjames
Kamal Ahluwalia Chief Revenue Officer Apttus @kahluwalia
Katie Rogers VP of Customer Success Salesloft @KatieKortnie
Keri Keeling VP of Customer Success and Operations Bluenose Analytics @M1sskaos
Kevin Bury Senior VP Customer Experience and Business Operations SolarWinds @solarwinds
Leo Widrich Co-Founder and COO Buffer @LeoWid
Lilian Klemz Customer Success General Manager Resultados Digitais @liliklemz
TOP1OO
CUSTOMER SUCCESS STRATEGISTS
Maksim Ovsyannikov VP of Product Grovo @Maksim
Maranda Dziekonski VP of Customer Operations HelloSign @marandasays
Mark Roberge Senior Lecturer Harvard Business School @markroberge
Marvin Storey Director Customer Experience Personal Systems HP @HP
Mary Poppen Chief Customer Officer Glint @Mary__Poppen
Matt Myszkowski Head of Customer Success Rant & Rave @MattMyszkowski
Melinda Gonzalez CEO Melinda Gonzalez Advisors @RealMelindaG
Michael Moaz VP and Distinguished Analyst, Customer Strategies Research Gartner @mimaoz
Mick Frederick VP of Concierge Experience Eaze @Mick
Mikkel Svane CEO Zendesk @mikkelsvane
Mitzi Avanzado Marketing Manager McKinsey & Company @McKinsey
Monica Norton Senior Director of Content Marketing Zendesk @monicalnorton
Nate Skinner VP of Marketing Salesforce @renniksn
Neal Kaplan Director of Technical Communications Interana @NealKaplan
Nichole Elizabeth DeMere Founder Authentic Curation @NikkiElizDemere
Omid Razavi Global Head of Customer Success, Customer Service Mgmt. ServiceNow @orazavi
Paul Reeves VP of Customer Success TokBox @bohappa
Paul Slakey VP of Client Services BrightEdge @PaulSlakey
Philip Nguyen Senior Director, Customer Success and Community Ephox @phillyphillio
Rachel English Director Customer Experience Zuora @Zuora
Sam Brennand VP of Customer Success Uberflip @SamBrennand
Sarah Bedrick Certifications Program Manager Hubspot @sbedrick
Sarah E. Brown Head of Customer Community and Brand Marketing ServiceRocket @SEBMarketing
Scot Chisholm CEO and Co-Founder Classy @scotchisholm
TOP1OO
CUSTOMER SUCCESS STRATEGISTS
Sean Cramer Head of Voice of the Customer Atlassian @cosmocramer
Sean Ellis Founder and CEO GrowthHackers @SeanEllis
Sean Kester VP of Product Marketing SalesLoft @TheSeanKester
Seth Faber Global Services eServices Manager Hitachi Data Systems @HDScorp
Shep Hyken Chief Amazement Officer Shepard Presentations LLC @Hyken
Shreesha Ramdas CEO Strikedeck @shreesha
Stephanie Berner Senior Director, Customer Success BOX @BoxHQ
Steve Yeager Manager New Business and Sales Development Zuora @Yeager_Steve
Tiffany Cosgrove Director of Customer Success Calendly @Calendly
Timothy O’Brien Manager, Strategic Accounts Informatica @Informatica
Todd Eby Founder and CEO SuccessHacker @toddceby
Todd Pearson Senior VP of Customer Success Zuora @toddpearsonca
Travis Sousa Director of Support, HR Manager, Comptroller DealerTeam @TravisSousa
Vinay Bhagat Founder and CEO TrustRadius @vinaybhagat
Westley Hendriks Team Lead – Customer Success Consulting LinkedIn @WesleyHendriks
Westly Richards Customer Education Manager Optimizely @Optimizely
Whitney Hillyer VP of Customer Success BounceX @WhitneyHillyer
Zainal Khair Contact Center and Knowledge Manager, EMEA Electrolux @Electrolux
Ziv Peled VP of Client Services AppsFlyer @zivpe
CUSTOMER SUCCESS
TOP 1OOSTRATEGISTS
25INFLUENCERS
2O17
THANK YOU TO OUR CONTRIBUTORS
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