top 10 tips for supporting & troubleshooting lync 2013

Top 10 Tips for Supporting &Troubleshooting Lync 2013

@ENowConsulting

Richard

Luckett• Austin Texan

• Consultant and instructor

• Certified professional with Microsoft since 1996

• MCT with over 15 years of training experience with the Microsoft product line

• Author of:• Exchange Server 2007: The Complete Reference• 7 Best selling Microsoft Exchange courses for Global Knowledge

• Course director for the Microsoft Lync Server 2013 Depth Support Engineer course

• Expert in deploying and integrating Exchange Server and Lync Server

Agenda• Lync Planning Tips• Lync Administration Tips• Lync Server Troubleshooting Tips

TOP 10

TIPS

"By failing to prepare, you are preparing to fail."

-Benjamin Franklin

“That is the sound of a thousand terrible things

headed this way.” - Qui-Gon Jinn

• Assess your situation• Conceptualize your Design• Create a shared vision• Streamline your deployment

Tip #10: Jump Start With the Lync 2013 Planning Tool

• Tame the Topology Builder• Keep the immediate future in mind• Trial vs. Pilot vs. Production• Deployment is a cyclical, not

linear process

Tip #9: Deploy Only What You Need When You Need It

• Utilize the Default RBAC• Create Custom Roles• Create Custom Scopes• Evaluate Permissions

CsAdministrator CsViewOnlyAdministrator

CsUserAdministrator CsHelpDesk

CsVoiceAdministrator CsArchivingAdministrator

CsServerAdministrator CsResponseGroupAdministrator

CsLocationAdministrator CsResponseGroupManager*

CsPersistentChatAdministrator*

Tip #8: Delegate With the Best of Them

“All she's got isn't good enough! What

else ya got?” - James T. Kirk

“I'm giving her all she's got, Captain!

- Scotty

• Out of the Box Tools• Lync Server Deployment Wizard• Topology Builder• Lync Server Management Shell• Lync Server Control Panel

• Downloadable Lync Server Toolshttp://technet.microsoft.com/en-us/office/dn788954.aspx

• Lync Server 2013 Best Practices Analyzer• Lync Server 2013 Debugging Tools• Lync Server 2013 Resource Kit Tools• Lync Server 2013 Stress and Performance Tool

Tip #7: Build a Lync Tool Chest

Lync Server 2013 Resource Kit Tools

• ABSConfig• Bandwidth Policy Service Monitor• Bandwidth Utilization Analyzer• Call Parkometer• CleanupStorageServiceData• DBAnalyze• ImportStorageServiceData• LCSSync

• LookupUserConsole• MsTurnPing• Network Configuration Viewer• Response Group Agent Live• SEFAUtil• SYSPrep.ps1 (2008)• Unassigned Number Announcements

Migration• Web Conf Data

http://technet.microsoft.com/en-us/library/jj945604.aspx

SEAFUtil.exe /server:pool.virtuecorp.com richard@virtuecorp.com

User Aor: sip:richard@virtuecorp.comDisplay Name: Richard LuckettUM Enabled: TrueSimulring enabled: FalseUser Ring time: 00:00:20Call Forward No Answer to: voicemail

SEFAUtil.exe sip:richard@virtuecorp.com /enablefwdimmediate /setfwddestination:jon@virtuecorp.com

User Aor: sip:richard@virtuecorp.comDisplay Name: Richard LuckettUM Enabled: TrueSimulring enabled: FalseForward immediate to: sip:jon@virtuecorp.com

MVP Tools

• James Cussen (My Lync Lab)• Centralised Logging Tool• Database Mirror Manager• Lync Edge Suite (Lync Edge Port Tester Tool)

• Ken Lasko• Lync Dialing Rule Optimizer https://www.lyncoptimizer.com

Requests ResponsesInvite 1xx - ProvisionalACK 2xx - SuccessfulBYE 3xx - RedirectionCancel 4xx - Request FailureOptions 5xx - Server FailureRegister 6xx - Global Failures

• Command the SIP language• Understand how Lync Server Roles

and Lync clients utilize SIP• Take a SIP course:

• Introduction to Session Initiation Protocol• Microsoft Lync 2013 DSE (M55070)

• Get SIP Certified “SIP Lord”:• The SIP School (SSCA)

Example by http://www.siptutorial.net/SIP/example.html © 2005 K.Banerjee

SIP

Tip #6: Become a SIPster

• Pipelining• Power Couples (“Get-” | “Set-”)

• Advance your PowerShell Skills• Master-PowerShell | With Dr. Tobias Weltner http://

powershell.com/cs/blogs/ebookv2/default.aspx • Automating Administration with Windows PowerShell (M10961)

• Automate Lync Administration• Lync Server 2013 cmdlets by category

http://technet.microsoft.com/en-us/library/gg398306.aspx

Tip #5: Get-Loopy

http://gallery.technet.microsoft.com/lync

“If I had some duct tape, I could fix that.”

- MacGyver

• Centralized Logging Service• Start-CsClsLogging• Show-CsClsLogging• Stop-CsClsLogging• Sync-CsClsLogging• Search-CsClsLogging

• Snooper• Ladder Diagrams• Diagnostics

Tip #4: Tracing Problems

• Test Cmdlets• Synthetic Transactions• Creating Jobs

• Start-Job

• Test-CsAddressBookService• Test-CsAddressBookWebQuery• Test-CsASConference• Test-CsAudioConferencingProvider• Test-CsAVConference• Test-CsAVEdgeConnectivity• Test-CsCertificateConfiguration• Test-CsClientAuthentication• Test-CsComputer• Test-CsDatabase• Test-CsDataConference• Test-CsDialInConferencing• Test-CsDialPlan• Test-CsExStorageConnectivity• Test-CsExStorageNotification• Test-CsExUMConnectivity• Test-CsExUMVoiceMail• Test-CsFederatedPartner• Test-CsGroupExpansion• Test-CsGroupIM• Test-CsIM• Test-CsInterTrunkRouting• Test-CsKerberosAccountAssignment• Test-CsLisCivicAddress• Test-CsLisConfiguration• Test-CsLocationPolicy

• Test-CsMcxConference• Test-CsMcxP2PIM• Test-CsMcxPushNotification• Test-CsOUPermission• Test-CsP2PAV• Test-CsPersistentChatMessage• Test-CsPhoneBootstrap• Test-CsPresence• Test-CsPstnOutboundCall• Test-CsPstnPeerToPeerCall• Test-CsRegistration• Test-CsReplica• Test-CsSetupPermission• Test-CsTopology• Test-CsTrunkConfiguration• Test-CsUcwaConference• Test-CsUnifiedContactStore• Test-CsVoiceNormalizationRule• Test-CsVoicePolicy• Test-CsVoiceRoute• Test-CsVoiceTestConfiguration• Test-CsVoiceUser• Test-CsWatcherNodeConfiguration• Test-CsWebApp• Test-CsWebAppAnonymous• Test-CsWebScheduler• Test-CsXmppIM

Tip #3: Synthetic Blend

• Key Health Indicators• Key Thresholds• PreCall Diagnostics• Scorecards

Network Planning, Monitoring, and Troubleshooting with Lync Server

Tip #2: Score Lync

Call Quality Methodology scorecard for Lync Serverhttp://blogs.office.com/2014/07/01/call-quality-methodology-scorecard-for-lync-server/

“The computer is notorious for not volunteering

information.”- Geordi la Forge

• Deploy Lync Monitoring Feature• Enable CDR and QoE• Deploy Proactive Monitoring Solution

Tip #1: Actively Monitor Lync Server

Thank You to ENow Software!

• Uniscope • Lync Monitoring

• Proactive Monitoring • Simplify Troubleshooting

• Lync Reporting• IM Activity• Voice Call Details• Call Quality • Conference Usage

• Professional Serviceswww.enowsoftware.com

Thank you to Global Knowledge!

• Lync Server 2013 Courses• Core Solutions of Microsoft Lync Server 2013

(M20336)• Enterprise Voice and Online Service with

Microsoft Lync Server 2013 (M20337)• Lync Server 2013 Depth Support Engineer

(M55070)

• Website:• http://www.globalknowledge.com/

• 1-800-COURSES

2014 Microsoft Learning Partner of the Year Finalist

Additional Resources

• ENow Blog: blog.enowsoftware.com• Office Blogs: blogs.office.com/?

filter=true&filter-product=lync • Lync Team Blog: blogs.technet.com/b/lync/ • Lync 2014 Conference sessions:

channel9.msdn.com/Events/Lync-Conference/Lync-Conference-2014

Q & A • Please submit all questions in the chat box located in the

bottom left corner of your Lync app.• Questions will be answered with respect to time• Feel free to submit all unanswered questions to:

LyncQuestions@ENowSoftware.com

Thank you for Attending!

• This webinar and slide presentation will be recorded and available on the ENow Software Website.

ENowSoftware.com