tool #1: successful workplace communication employee success toolkit copyright harriet meyerson 2008...
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Tool #1:
Successful Workplace Communication
Employee Success Toolkit
Copyright Harriet Meyerson 2008 • www.Confidence Center.com
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Your success at work and in life depends on
how well you communicate!
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
How do you like to communicate?
Which of these three do you think is the most effective?
TelephonePersonal Contact
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Personal Contact is the Most Effective
You can see each other’s body language.
You can have eye contact. You can feel the energy.
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Nobody achieves success alone! Everyone benefits when we share our knowledge and
encourage each other.
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Develop a Network at Work
Ask a co-worker to lunch Meet people in different
departments
What are some other ways we can network with others at work?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Look for Common Personal Interests
Hobbies Vacations Pets Children Sports
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Network in Your Community
Join associations Attend social gatherings Volunteer for community
projects
How are you involved in your community?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Magic Words
“Thank you.” “Would you please?” “You might be right.”
What other magic words can you think of?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Four C’s to Think About
Consistency Clarity
Compromise Confidence
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Consistency Builds Trust
Match your words and tone of voice
Match your words with your facial expressions
Match your words with your body language
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Clarity
Don’t assume that people understand.
Confirm what you said. Instead of asking,
“Did you understand what I said?” Take responsibility by asking,
“Did I explain this clearly?”
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Compromise
Conflict opens the door to exploring new ideas.
Don’t take the conflict personally.
Ask, “What is best for the company?”
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Confidence
Believe in yourself. Believe in what you
have to say. Have the courage to
communicate about difficult workplace issues.
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Be Interesting
Discuss current events Share personal stories Listen, listen, listen!
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Don’t Sound Dogmatic. Instead Say…
“I think.”
“It seems to me that…”
“My opinion is…”
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Keep the Conversation Flowing
Who?What?
Where?When?How?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Successful Workplace Communication
Quiz & Discussion Questions
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Question 1
Why is personal contact important in the workplace?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Question 2
How can you reach out to others at your workplace and develop a network of people and resources?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Question 3
Why is consistency important in communication?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Question 4
Why is it important to act self-confident when you are communicating?
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Question 5
Name three ways in which you can learn to Be Interesting in your communication.
Successful Workplace Communication
© Harriet Meyerson, 2008 • www.ConfidenceCenter.com
Set Your Goals
What are your three main goals for improving your workplace communication?
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