the support of advanced ict

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www.curtiscartwright.co.uk CC435P003 – 1.0 - 1

A structured approach

Dr Rob HawtinDr Max Hammond

19 October 2010

The support of advanced ICT

www.curtiscartwright.co.uk CC435P003 – 1.0 - 2

Project overview

• JISC-funded study

• January – July 2010

• Curtis+Cartwright Consulting Ltd

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Scope

• Liaison between “suppliers” of ICT and research users

• The human infrastructure

• Looking at a range of interfaces (two-way)

• The role of “research facilitators”

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Interfaces

National National servicesservices

Funding Funding councilscouncils

EstatesEstates

SMTSMT

Central IT Central IT ServicesServices

Local IT Local IT ServicesServices

ResearchersResearchersSoftware Software developersdevelopers

HPC / HPC / research research

computingcomputing

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The support stack

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The support stack

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Advanced ICT

From the ITT:

“By advanced ICT, we mean the use of computing and the networked infrastructure as part of the research process itself. This could include, for example, the use of grid or high performance computing for simulations or massive calculations, or the use of Web 2.0 tools and virtual research environments to facilitate collaborations.”

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Advanced ICT

• Research computing

• Data visualisation

• Collaborative working environment

• Filestore

• Database

• Website

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Advanced ICT

• What is “advanced ICT” depends on:

• User

• Institution

• Existing capabilities

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User types: two axes

• Technical skill: the researcher’s ability to use the technologies available

• Requirement maturity: how well a researcher can express the problem they are trying to solve.

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User types: two axesRequirement maturity

Technical skill

HighLow

High

Low

Sat Nav

Dr eam er

Day Job

Invent or

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The support stack

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Support functions

Systems administration

Programming

Technical education

Technical

Procedural Awareness

Bid writing

Procurement

Compliance

Networking and matchmaking

Technical advice on bids and procurement

Outreach and promotion

Policy guidance

Technical policy development

Application support

Technical requirements

capture

Training for researchersStrategic

requirements capture

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The support stack

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Role/function map

Systems administration

Programming

Technical education

Technical

Procedural Awareness

Bid writing

Procurement

Compliance

Networking and matchmaking

Technical advice on bids and procurement

Outreach and promotion

Policy guidance

Technical policy development

Application support

Technical requirements

capture

Training for researchersStrategic

requirements capture

Systems administration

Programming

Technical education

Technical

Procedural Awareness

Bid writing

Procurement

Compliance

Networking and matchmaking

Technical advice on bids and procurement

Outreach and promotion

Policy guidance

Technical policy development

Application support

Technical requirements

capture

Training for researchersStrategic

requirements capture

Networker Internal Consultant

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Role/function map

Systems administration

Programming

Technical education

Technical

Procedural Awareness

Bid writing

Procurement

Compliance

Networking and matchmaking

Technical advice on bids and procurement

Outreach and promotion

Policy guidance

Technical policy development

Application support

Technical requirements

capture

Training for researchersStrategic

requirements capture

Sysadmin

SuperSysadmin

Programmer

Gone Native

Networker

Guru

Trainer

Progammer

Sysadmin

SuperSysadmin

Gone Native

Networker

Internal Consultant

Guru

Trainer

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Role types

• Doers (Sysadmin, SuperSysadmin, Programmer, Gone Native)

• Talkers (Networker, Internal consultant)

• Advisers (Guru, Trainer)

• Controllers (Research computing manager, ICT manager, Research office, Management board)

• Hired Guns (project staff)

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The support stack

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Factors for success

• Trust

• Business alignment

• Staff

• Clarity

• Responsiveness

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Recommendations

• Consider “advanced ICT” within the overall picture

• Decide what to support and what not to support

• Remember that specialist facilitators need specialist careers

• Could you engineer your processes to avoid the need for specialist facilitators?

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Contact details

Dr Max HammondCurtis+Cartwright Consulting Ltd+44 (0)1483 685026+44 (0)77 8011 0671max.hammond@curtiscartwright.co.uk

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