the spring institute for intercultural learning 1610 emerson st. denver, co 80218

Active Listening:Active Listening:In the Backpack of TricksIn the Backpack of Tricksan Empowering Communication Skillan Empowering Communication Skill

……for everyone –for everyone – especially English Language especially English Language

LearnersLearners

Chris Tombari and Susan Gershwin, Chris Tombari and Susan Gershwin, Spring Institute for Intercultural LearningSpring Institute for Intercultural Learning

CoTESOLCoTESOL

Denver, CO ~ October 24, 2008Denver, CO ~ October 24, 2008

The Spring Institute for Intercultural Learning

1610 Emerson St.Denver, CO 80218

Strengthening Students’ Communication

Skills: Overview In this session, you will: I. Active Listening Activities

a) Mappingb) Information-Gap Exercise (using grids)c) “Listen, Repeat, Do”d) Rods

II. Debrief Active Listening Activitiesa) What is Active Listening?b) How is Active Listening empowering?c) How will you use Active Listening in your classroom?

Miscommunication Happens

Mouse

I. Defining Active Listening

(to everyone)

The biggest problem in communication

results from assuming that it has occurred.

I. Defining Active Listening

I. Defining Active Listening

1. Asking for Clarification

“What does ____ mean?”

“_______?”

“What’s another word for _____ ?”

“Please show me.”

“Please repeat.”

“Please speak slowly.”

“I don’t understand.”

“Excuse me?"

II. Active Listening Tools

Active Listening:Conversation A, Version #3

“You need to come to my office at 9:00 tomorrow.” “Come tomorrow at 9:00?”

“Bring both my social security card and my resume?”

Ellen, employee:

“Yes. Tomorrow morning at 9:00.

Bring your social security card and resume.”

“Okay. I’ll see you tomorrow at 9 in the morning. I’ll bring two things: my social security card and resume.”

“That’s right.”

“Sounds good. See you here at 9.”

I. Defining Active Listening

Dave, supervisor:

Active Listening:Conversation B, Version #3

“Work begins at 6:30. Arrive early so you can put on your uniform and see the plan for the day.”

Kathy, supervisor Joe the plumber:

I. Defining Active Listening

Active Listening: Repeating or Rephrasing…

Examples of Active Listening:“You want me to come to work tomorrow at 9:00 am.”

“See you at 9:00 tomorrow.”

“I have an appointment at the Health Clinic on May 9th. You will pick me up at my apartment at 11:00am.”

“You want me to come with my social security card and resume.”

Examples of NOTActive Listening:“Okay.”“Yes.”“No.”“I understand.”“I see.”“Sounds good.”“Great. Sounds like a plan.”

I. Defining Active Listening

Active Listening: Asking Questions

Examples of Active Listening:“You want me to come when?”“Where am I supposed to go?”“What do you want me to get?”“You want me to do what?”

Examples of NOTActive Listening:“Okay.”“Yes.”“No.”“I understand.”“I see.”“Sounds good.”“Great. Sounds like a plan.”

I. Defining Active Listening

Thank you for your time.Chris Tombari – Director of Language Services:

ctombari@springinstitute.orgSusan Gershwin – Curriculum Development & Lead

Trainer: sgershwin@springinstitute.org

Spring Institute for Intercultural Learning

1610 Emerson Street ~ Denver, Colorado 80218 ~ 303.863.0188

www.springinstitute.org