the social graph, casual activism & data-driven choices

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These slides are from a Powerhouse Factories webinar held on May, 16, 2012. These slides detail the evolution of the social graph, casual activism and the implications of technology driving consumer choices through data-driven insight. Robert Migliara, Neal Mabee and Taylor Wiegert discussed: 1) How the maturing social graph may require a shift in marketers’ social media efforts. 2) The social and cultural changes related to the rise of "casual" activism. 3) The implications of technologies that curate and pre-select consumer choice through data driven insight. 4) How these trends impact marketers and their brands. For more information, contact webinar AT powerhousefactories.com or visit powerhousefactories.com.

TRANSCRIPT

SOCIAL MEDIA TRENDS5.16.2012

CULTURE-LED, DATA-FED BRAND BUILDING

AGENDA

๏Presentation framework

๏Trends

» The evolution of the social graph

» The rise of data-driven choice

» Activism going casual

๏Key takeaways

CULTURE-LED, DATA-FED BRAND BUILDING

PRESENTATION FRAMEWORK

CULTURE-LED, DATA-FED BRAND BUILDING

OBJECTIVES

CULTURE-LED, DATA-FED BRAND BUILDING

OBJECTIVES

๏Share three key trends driven by social media

CULTURE-LED, DATA-FED BRAND BUILDING

OBJECTIVES

๏Share three key trends driven by social media

๏Provide direction on where things are going, not the platform of the day

CULTURE-LED, DATA-FED BRAND BUILDING

OBJECTIVES

๏Share three key trends driven by social media

๏Provide direction on where things are going, not the platform of the day

๏ Identify trend-driven marketing opportunities

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

๏ A general direction in which something is developing or changing

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

๏ A general direction in which something is developing or changing

๏A distinct and identifiable movement that is unique from what else is happening

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

๏ A general direction in which something is developing or changing

๏A distinct and identifiable movement that is unique from what else is happening

๏Combining existing behavior in new ways

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

๏ A general direction in which something is developing or changing

๏A distinct and identifiable movement that is unique from what else is happening

๏Combining existing behavior in new ways

๏Three kinds of trends:

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

๏ A general direction in which something is developing or changing

๏A distinct and identifiable movement that is unique from what else is happening

๏Combining existing behavior in new ways

๏Three kinds of trends:» Emerging (1 year)

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

๏ A general direction in which something is developing or changing

๏A distinct and identifiable movement that is unique from what else is happening

๏Combining existing behavior in new ways

๏Three kinds of trends:» Emerging (1 year)» Changes in lifestyle (1 - 5 years)

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT IS A TREND?

๏ A general direction in which something is developing or changing

๏A distinct and identifiable movement that is unique from what else is happening

๏Combining existing behavior in new ways

๏Three kinds of trends:» Emerging (1 year)» Changes in lifestyle (1 - 5 years)» Long-term societal shifts (5-10 years)

CULTURE-LED, DATA-FED BRAND BUILDING

THREE PERSPECTIVES

๏Social media

๏Data & analytics

๏Culture

Social

Data & Analytics

Culture

CULTURE-LED, DATA-FED BRAND BUILDING

THE EVOLUTION OF THE SOCIAL GRAPH

CULTURE-LED, DATA-FED BRAND BUILDING

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

BrandFacilitation

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

BrandFacilitation

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

BrandFacilitation

Vertical toHorizontal

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

BrandFacilitation

Vertical toHorizontal

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

BrandFacilitation

Vertical toHorizontal

More DataInvestment

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

BrandFacilitation

Vertical toHorizontal

More DataInvestment

Interests

Location

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline Life is

Easier

FacebookGoes

Mainstream

LocationGraph

Of!ineContext

AmbientLocation-BasedSocial Networks

PassiveSharing

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

BrandFacilitation

Vertical toHorizontal

More DataInvestment

More DataAvailable

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline

FacebookGoes

Mainstream

Life isEasier

LocationGraph

AmbientLocation-BasedSocial Networks

PassiveSharing

Interests

Location

Of!ineContext

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

More DataInvestment

BrandFacilitation

Vertical toHorizontal

More DataAvailable

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social

Graph

Of!ineMovesOnline

FacebookGoes

Mainstream

Life isEasier

LocationGraph

AmbientLocation-BasedSocial Networks

PassiveSharing

Interests

Location

Of!ineContext

OnlineMovesOf!ine

DataInvestment

Payoff

NewRelationships

More DataInvestment

BrandFacilitation

Vertical toHorizontal

UnderstandMotivations& Location

More DataAvailable

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Everything is interconnected

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Everything is interconnected

» The “Facebook Killer” phenomenon is coming to an end

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Everything is interconnected

» The “Facebook Killer” phenomenon is coming to an end

» Opportunity to integrate social into existing channels

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Everything is interconnected

» The “Facebook Killer” phenomenon is coming to an end

» Opportunity to integrate social into existing channels

๏Social friction is fading with social technologies

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Everything is interconnected

» The “Facebook Killer” phenomenon is coming to an end

» Opportunity to integrate social into existing channels

๏Social friction is fading with social technologies

๏Brands are not the focus but part of the overall experience

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Everything is interconnected

» The “Facebook Killer” phenomenon is coming to an end

» Opportunity to integrate social into existing channels

๏Social friction is fading with social technologies

๏Brands are not the focus but part of the overall experience

» Opportunity to facilitate peer-to-peer connectivity through a brand context

CULTURE-LED, DATA-FED BRAND BUILDING

RISE OF DATA-DRIVEN CHOICE

CULTURE-LED, DATA-FED BRAND BUILDING

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

FreeModel

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

FreeModel

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

FreeModel Symbiosis

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

FreeModel Symbiosis

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Privacy

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Privacy

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Privacy

IPO

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Privacy

IPO

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Privacy

IPO

InvoluntaryCapture

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Privacy

IPO

InvoluntaryCapture

FreeModel Symbiosis

Ad Revenue

Model

Online Music &

Video

OnlineShopping& Banking

MobileSearch

CULTURE-LED, DATA-FED BRAND BUILDING

Evolution of the Social Graph

Stacking ofTechnology

BIG DATAis People

Data PersonaTwitter

Shutter!y

Facebook

Data Driven Choice

KindleSocialSelling

ContentCurationPandora

Bene"ciary

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Users

GoogleFacebook

Privacy

IPO

InvoluntaryCapture

FreeModel Symbiosis

Ad Revenue

Model

ConsumerControl

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Consumers are seeking life optimization

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Consumers are seeking life optimization

» Merge customer data with social signals and consumer behavior to deliver more relevant recommendations

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Consumers are seeking life optimization

» Merge customer data with social signals and consumer behavior to deliver more relevant recommendations

๏Mobile technology has merged shopping and social behavior online

CULTURE-LED, DATA-FED BRAND BUILDING

TAKEAWAYS

๏Consumers are seeking life optimization

» Merge customer data with social signals and consumer behavior to deliver more relevant recommendations

๏Mobile technology has merged shopping and social behavior online

» Social connections and products are now merged, constantly available and constantly cross-referencing

CULTURE-LED, DATA-FED BRAND BUILDING

ACTIVISM GOING CASUAL

CULTURE-LED, DATA-FED BRAND BUILDING

CULTURE-LED, DATA-FED BRAND BUILDING

Activism

CULTURE-LED, DATA-FED BRAND BUILDING

Activism

CULTURE-LED, DATA-FED BRAND BUILDING

Social Media

Activism

CULTURE-LED, DATA-FED BRAND BUILDING

Social Media

Activism

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

Off-Line

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

Off-Line

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

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Technology

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Technology

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CULTURE-LED, DATA-FED BRAND BUILDING

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How?Facilitation

Technology

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CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

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How?Facilitation

Technology

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How?Facilitation

Technology

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CULTURE-LED, DATA-FED BRAND BUILDING

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How?Facilitation

Technology

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CULTURE-LED, DATA-FED BRAND BUILDING

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Activism

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Cultural/HistoricalBaggage

How?Facilitation

Technology

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CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

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Cultural/HistoricalBaggage

How?Facilitation

Technology

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CULTURE-LED, DATA-FED BRAND BUILDING

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How?Facilitation

Technology

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How?Facilitation

Technology

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How?Facilitation

Technology

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How?Facilitation

Technology

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How?Facilitation

Technology

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How?Facilitation

Technology

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How?Facilitation

Technology

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How?Facilitation

Technology

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How?Facilitation

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How?Facilitation

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How?Facilitation

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How?Facilitation

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Social Media

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How?Facilitation

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Casual Activism

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Activism

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Cultural/HistoricalBaggage

How?Facilitation

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TraditionalActivism

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

Activism

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How?Facilitation

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Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

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How?Facilitation

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Types ofParticipation

TraditionalActivism

BlendedActivism

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

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How?Facilitation

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Types ofParticipation

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BlendedActivism

Tools

Means

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Casual Activism

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Activism

On-Line

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How?Facilitation

Technology

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Types ofParticipation

TraditionalActivism

BlendedActivism

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Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

Activism

On-Line

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HighEngagement

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How?Facilitation

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Types ofParticipation

TraditionalActivism

BlendedActivism

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Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

Activism

On-Line

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HighEngagement

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Cultural/HistoricalBaggage

How?Facilitation

Technology

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Types ofParticipation

TraditionalActivism

BlendedActivism

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ArabSpring

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

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How?Facilitation

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TraditionalActivism

BlendedActivism

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ArabSpring

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

Activism

On-Line

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How?Facilitation

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BlendedActivism

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OccupyMovement

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

Activism

On-Line

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How?Facilitation

Technology

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TraditionalActivism

BlendedActivism

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OccupyMovement

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

Activism

On-Line

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How?Facilitation

Technology

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Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

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How?Facilitation

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TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

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How?Facilitation

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Types ofParticipation

TraditionalActivism

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Kony2012

BofADebitFee

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

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Social Media

Activism

On-Line

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How?Facilitation

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Types ofParticipation

TraditionalActivism

BlendedActivism

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ArabSpring

OccupyMovement

Kony2012

BofADebitFee

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

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Net!ixOmni-

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Types ofParticipation

TraditionalActivism

BlendedActivism

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ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

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HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

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Net!ixOmni-

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Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

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HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

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Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

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Net!ixOmni-

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Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

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SocialMedia

IntegrationText toDonate

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ConstantConnection

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Access

Net!ixOmni-

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Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

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SocialMedia

IntegrationText toDonate

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ConstantConnection

EliminatesBarrier to

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DrivesParticipation

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Access

Net!ixOmni-

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Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

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SocialMedia

IntegrationText toDonate

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ConstantConnection

EliminatesBarrier to

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Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

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SocialMedia

IntegrationText toDonate

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ConstantConnection

EliminatesBarrier to

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DrivesParticipation

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Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

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SocialMedia

IntegrationText toDonate

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ConstantConnection

EliminatesBarrier to

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DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

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SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

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DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

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SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

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DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

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DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

GoDaddy

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

GoDaddy

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

GoDaddy SOPA

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

GoDaddy SOPA

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

GoDaddy SOPA

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

GoDaddy SOPA

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation Saturation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation Saturation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation Saturation

LooseAf"liation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation Saturation

LooseAf"liation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation

?

Saturation

LooseAf"liation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

Opportunities

Dilemmas MassParticipation

?

Saturation

LooseAf"liation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

Casual Activism

Social Media

Activism

On-Line

Off-Line

HighEngagement

LowEngagement

Cultural/HistoricalBaggage

How?Facilitation

Technology

Web

Mobile

SocialMedia

IntegrationText toDonate

SocialMedia

ConstantConnection

EliminatesBarrier to

Engage

DrivesParticipation

SharingAdvocacy

Access

Net!ixOmni-

ChannelMktg.

Types ofParticipation

TraditionalActivism

BlendedActivism

CasualActivism

ArabSpring

OccupyMovement

Kony2012

BofADebitFee

BroadSpectrum ofEngagement

Everyoneis an

Activist

Risks

Alienation

ValuesAlignment

Susan G.Komen

PlannedParenthood

GoDaddy SOPA

BrandDamage

OpportunitiesPassionTapping

Dilemmas MassParticipation

?

Saturation

LooseAf"liation

Tools

Means

CULTURE-LED, DATA-FED BRAND BUILDING

KEY TAKEAWAYS

CULTURE-LED, DATA-FED BRAND BUILDING

KEY TAKEAWAYS

๏Consumers are taking more stands, brands can/should when relevant

» Opportunity exists for brands to align with relevant consumer interests

CULTURE-LED, DATA-FED BRAND BUILDING

KEY TAKEAWAYS

๏Consumers are taking more stands, brands can/should when relevant

» Opportunity exists for brands to align with relevant consumer interests

๏Brands are not in control of the implications of casual activism

» Accept and prepare for the consequences of taking a position

CULTURE-LED, DATA-FED BRAND BUILDING

KEY TAKEAWAYS

๏Consumers are taking more stands, brands can/should when relevant

» Opportunity exists for brands to align with relevant consumer interests

๏Brands are not in control of the implications of casual activism

» Accept and prepare for the consequences of taking a position

๏ Increased online activity results in increased offline activity

CULTURE-LED, DATA-FED BRAND BUILDING

OVERALL TAKEAWAYS

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT DOES IT ALL MEAN?

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT DOES IT ALL MEAN?

๏Moving to an age of ecosystems

» Time to embrace the complexity of the disconnect

» No longer managing channels

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT DOES IT ALL MEAN?

๏Moving to an age of ecosystems

» Time to embrace the complexity of the disconnect

» No longer managing channels

๏Evolution lives and dies by the device

» The tools and the means drive or hinder progress

CULTURE-LED, DATA-FED BRAND BUILDING

WHAT DOES IT ALL MEAN?

๏Moving to an age of ecosystems

» Time to embrace the complexity of the disconnect

» No longer managing channels

๏Evolution lives and dies by the device

» The tools and the means drive or hinder progress

๏ It all comes down to data

CULTURE-LED, DATA-FED BRAND BUILDING

QUESTIONS

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