the power of conversation: learning and innovation through dialogue

The power of conversation: Learning and innovation through dialogue

Mireille Jansma & Jurgen Egges formerly of ING Bank, the Netherlands

It is conversations that shape our experiences. Creativity and the potential for change within organizations lie with 'shadow conversations' and their tension with the legitimate. Ralph Stacey

Flashback

Everybody can

BUT

ING’s Winning Performance Culture Scan revealed: KM is a high risk issue

We, the KM experts, were 'parachuted' into the HR function within ING: Leadership & Development (L&D)

Our influences & inspirators: Nancy Dixon, David Gurteen, John Seddon, Henry Mintzberg, Dan Ariely, Nassim Taleb, Dave Snowden…..and many more

L&D was about:

The leaders…

...and the talents

Hey! What about us??

Wonderful opportunities for learning innovation!

Knowledge Management • For all employees • Breaking down silo's and slabs • Inclusive community building • Informal learning • Social, emergent learning • Complex approach • Network model

Corporate L&D • For (senior) managers & 'talents' • Strengthening slabs, 'fencing in‘ • Exclusive community building (we-

they)‏ • Formal learning • Cartesian learning • Predesigned learning objectives • Ordered approach • Teacher-pupil model

VS.

Connect people with information Connect people with people Connect communities with communities

No 'big plan‘ We just started, with our common sense & some safe-fail experiments:

Monthly Research Alert Diigo collection & community

Social Media: Blogs, ING Connected, Yammer and…

Yes, we used Sharepoint. No, ít didn’t work that well

Thematic workshops (complexity, innovation, intrapreneurship)

Guest lectures: Dave Snowden, John Seddon, David Gurteen, Naomi Ellemers

Knowledge cafe's

CoachingOurselves

“Challenging Minds” programmes

Henry Mintzberg

Learning through dialogue and conversation

Learning through dialogue and conversation

Peter Don (HR Director): “It was the best meeting we had in a long time!”

ING Japan: “We used one topic about engagement with senior management, and cascaded it down the organisation in follow up sessions. This worked very well.”

CoachingOurselves became part of: - ING International Talent Programme - Management & leadership initiatives in the

business: Retail, Commercial Banking, Operations & IT

5 topics were used for the ING Winning Culture Performance Survey (WPC)

Challenging Minds 3 day Crash Course

• Open for everyone • Selected themes: motivation &

rewards, risk, complexity, systems thinking etc

• Videos & lectures combined with

knowledge cafes & CoachingOurselves

Both Henry Mintzberg and David Gurteen have attended a Challenging Minds-session

Dilbert on KM

Contact Drop an email to: jansmaegges@gmail.com

Jurgen Egges 0621238178 jurgenegges@gmail.com

Mireille Jansma 0648541965 mireillejansma@gmail.com