the israel consumer council (icc)
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The Israel Consumer Council (ICC)
The Israel Consumer Council – the largest consumer organization in Israel – was established in 1970 with the goal of protecting consumers and preserving their rights.In 2008, The Israel Consumer Council Law was enacted, ensuring our independence in fulfilling our only goal : consumers’ welfare.
The Israel Consumer Council (ICC)
Vision: A Society that is Fair to Consumers
Goals:1 .To reduce the harm generated to
consumers by business firms and stores.
2 .To improve protection of consumers by the
state
3 .To strengthen and empower consumers
Breakdown of 40,000 complaints received in 2012
Breakdown of Reasons to Consumers Complaints 2012
Product-related23%
Financial19%
Quality of service18%
Refusal to cancel a deal17%
General information/advice11%
Deception8%
Miscellaneous3%
About 80% of the complaints are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
Civil Enforcement Project (2012)Breakdown of small claims prepared by
the ICC
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
"Consumerism at a Click” The simplest and easiest way to examine the legal right to cancel
a deal
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
Interactive Guide For Bills Comprehension
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
Food Labels Interactive Guide
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
ICC Field-Teams: Weekly Comparison of Market Prices
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
"Loser? Not me!" Picture Competition on the Kids-Channel
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
Municipal Consumer Week
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
Workshops in the Arab SectorBridging over the Information
Gap
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
About 80% of complaints from consumers to the Consumer Council
are found to be justified.
Educational material about Consumer Rights in Russian and Arabic
Council are found to be justified.
Thank you for your attention
and for welcoming us among you!
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