the house that service built

Abt Electronics“The House That Service Built”

About Me

• Eldest Of The Brothers• All Share President Title• Biology Degree• Medical School

1970 – David AbtHoliday Season

2012 – Mike Abt4th of July

The Abt Family

David & Jewel Abt Mike, Billy, Bob, Ricky & Jon Abt

Locations

19362835 N. Milwaukee, Chicago

20021200 N. Milwaukee, Glenview

19909000 N. Waukegan, Morton Grove

19717315 W. Dempster, Niles

19552858 N. Milwaukee, Chicago

What Makes Abt Unique

• Family Owned• Single Store• Motto• Employees• Supplier Relationships• Store Attractions• Green Initiatives• Give Back To

Community

What Makes Abt Unique:Family Owned

What Makes Abt Unique:Single Store – One Stop Destination

What Makes Abt Unique:Motto

What Makes Abt Unique:Employees

• Our “Extended” Family• Over 1,100 Employees• From IL, WI, MI and IN• 21 Languages

What Makes Abt Unique:Supplier Relationships

What Makes Abt Unique:Store Attractions

What Makes Abt Unique:Green Initiatives

Cardboard Crusher Recycling Center Natural Gas Generator

Natural Gas Truck Large Warehouse Fans Solar Panels & Windmills

GO TO 2040 Video

What Makes Abt Unique:Give Back To Community

Growth

• 12% Per Year Until 2007• Growing Steadily Since• Less Than 1% Of

Revenue Spent On Advertising

• Word Of Mouth

Best Practices:Companies We Admire

Best Practices:Be Different

Best Practices:Be Fair

Best Practices:The Walk

Best Practices:Bonus Everything

• Incentivize People, But Not Too Much

• Secret Shoppers• Driver Letters• Monitor Calls

Best Practices:Do It Yourself

Best Practices:Technology

• GPS Truck Locator• Paperless Delivery

System• In House IT Department

Corporate Culture

• One Leader & Everyone Has An Opinion

• Open Office Policy

Lessons Learned

Success Learned:The Internet

1997 2012

Success Learned:Be Green

We Recycle 94% Of Our Trash!

Success Learned:Expand Categories

Advice

• Adapt To Change• Be Your Own Boss• Squeaky Wheel Gets

The Oil• The Answer Is Yes

• Join A Group• Fear Failure• Be Different• Have Fun

Questions?

Thank You!

Mike AbtAbt Electronics1200 N Milwaukee AveGlenview, IL 60025mabt@abt.com