the highland council joyce brown library service & linda clark training & development

The Highland Council

Joyce BrownLibrary Service

&Linda Clark

Training & Development

The Highland Council

Introduction- who, why & howWhat we did

When & whereMethods

Questions

The Highland Council

IT EducatorIT Educator

18 participants

Net Navigator & Information Net Navigator & Information ConsultantConsultant

22 participants

IT EDUCATORJoyce Brown & Linda Clark

IT Educator

DAYDAY 1110.30-3.30 e-learning centre,

Inverness

Induction:

Aims & Objectives

Introduction to CBT

IT Educator

DAYDAY 226 hours over a 6 week period

in the workplace

Computer-based Training:

Customers, Conflict & Confrontation

The Manager as Coach & Counsellor

IT Educator

DAY 3 or 4DAY 3 or 410.30-3.30 e-learning centre, Inverness

Workshop & Theory:

The ProcessCommunication Skills

Why & How People Learn

Learning Blocks

IT Educator

DAY 5 & 6DAY 5 & 6 12 hours over a 6 week period

in the workplace

Practical:

PreparationTraining

Recording

IT Educator

DAYDAY 7710.30-3.30 e-learning centre, Inverness

EvaluationSummary & Conclusions

NET NAVIGATOR & INFORMATION CONSULTANT

Norman Newton & Linda Clark

Net Navigator & Information Consultant

Part one:Part one:

One day training session

Part two:Part two:

Practical exercises in the work place

Search engines & Search strategies

Evaluating websites

ICT in Library enquiries

Information services & alerting services

Information partnerships

Presenting results

Workplace case studies -

Report Enquiries

Net Navigator & Information Consultant

The Highland Council

Evaluation of the coursesWhat next

What we still have to do

The Highland Council

Questions?