the future of banking & financial services · 11:50 leading digital transformation to advance...

Streams Start

The Future of Banking & Financial Services

DAY 1 – AGENDAThursday 10 November 2016 Hilton Sydney #SYDBanking

8:30 Registration & Networking

9:20 Chairperson’s Opening Remarks – Brad Howarth, Finance & Technology Journalist

9:30 Embracing Disruption and Servicing the Customer Of Tomorrow

Catriona NobleMD Retail DistributionANZ

9:50 Millennials, Mobiles and Money — The Forces Reinventing Financial Services

Rocky ScopellitiGlobal Industry Executive - Banking, Finance & Insurance Telstra

10:10 Technology Leaders Panel Alexis RouchIT Director, AMP Capital & Advice, Banking & Corporate SuperAMP

David GillespieCIOTAL

Andrew HopkinsGM – Strategy, Architecture & IT Performance ManagementQBE Insurance

Peter BoniHead of Software ArchitectureBankwest

Peter MycockGM – JAPACPerformance Horizon

10:40 Morning Tea & Networking

11:10 Platform Innovation — Driving Continuous Delivery David BoyleCIONAB

11:30 Phil GommIndustry Practice Leader – Financial ServicesCapgemini

11:50 Leading Digital Transformation to Advance Against Disruption Pete SteelExecutive GM, DigitalCommonwealth Bank of Australia

12:10 Voice Biometrics — Improving Customer Security and Experience Rebecca JenkinsManaging Director, Contact Center ExperienceCharles Schwab (USA)

12:30 Networking Lunch

Fintech Disruption — A Threat or an Opportunity? Australasia Launch - Capgemini World Fintech Report 2017

STREAM 1 BLOCKCHAIN & VIRTUAL CURRENCY

1:30 Chairperson Welcome

1:35 Implementing a Distributed LedgerCliff Richards, GM – Equity Post Trade Services, Australian Securities Exchange

1:55 The Global Explosion in Digital Payments — Blockchain, Virtual Currency and eCommerceRavi Pochiraju, Senior VP — Growth Markets, ACI Worldwide

2:15 Getting Real Value from BlockchainMike Baldwin, Head of Transactional Solutions, Global Transactional Solutions & Customer Experience, Westpac Institutional Bank

2:35 Afternoon Tea & Networking

3:05 Panel Discussion: Unleashing the Power of Blockchain in Financial ServicesRicardo Correia, MD - APAC Products & Lab, R3 CEVDr Stefan Hajkowicz, Senior Principal Scientist - Strategy & Foresight, Data61, CSIROGavin McCairns, Deputy CEO Corporate, AUSTRACDr Leila Fourie, CEO, APCA

3:35 Regulatory and Legal Implications of Distributed Ledgers

3:55 Blockchain 2025 — Exploring What is on the HorizonDr Stefan Hajkowicz, Senior Principal Scientist - Strategy & Foresight, Data61, CSIRO

4:15 The Adoption of Blockchain at Deutsche — Smart Contracts and Distributed Ledger TechnologiesRoberto Mancone, Managing Director, Global Head Disruptive Technologies and Solutions, Deutsche Bank AG (Germany)

STREAM 2 DIGITAL CX

1:30 Chairperson Welcome

1:35 Designing a Humanised Digital StrategyMichael Weeding, Digital Director, AMP

1:55 End to End Customer Experience in the Digital Era — Challenges and Opportunities for BanksDorus van den Biezenbos, Director, Financial Services, EY

2:15 On-Stage Interview: Digital Customer Journey of RedballoonNick Baker, CEO, RedBalloon

2:35 Afternoon Tea & Networking

3:05 Digital Leaders Panel

John Arnott, Executive Director, Customers, ING DirectKaisu Christie, Head of Digital & Innovation I Digital Transformation I Innovation, Bank of QueenslandSam McCready,GM, Customer Transformation, BankwestKristina Curtis, Director, Digital & Analytics, BT Financial GroupJennie Bewes, Principal Consultant, Experience Design & Innovation

3:35 Creating Better Life Experiences through Radical Customer Experience ImprovementMarc van den Berg, Head of Digital, Konica Minolta

3:55 Achieving Total Agility — Seeking Real Diff erentiation for Lasting Transformation

4:15 Building a Customer Data-Driven Organisation — Quants are Just the StartVimpi Juneja, Group Executive, Product & Strategy, Bank of Queensland

STREAM 3 FINTECH INNOVATION

1:30 Chairperson Welcome Dr Catriona Wallace - Founder & CEO | Flamingo

1:35 Opening Address

1:55

2:05

The Future of CRM — Cloud-Based Intelligent Customer Interface

Technology Partner Presentation

2:15 The Success Story of Australia’s First Online-Only Department StorePaul Greenberg, Co-Founder, DealsDirect.com.au

2:35 Afternoon Tea & Networking

3:05 Fintech Asia – Capitalising on Regional OpportunitiesCraig Dunn, Chairman, Stone & Chalk

3:35 Bringing Data to Life — Protecting the Lifestyle of Australians Atul Sood, GM of Architecture , TAL

3:45 Accelerating Software Delivery with Gamifi cation and TestingAsh Conway, CEO & Founder, Bugwolf

3:55 Fintech DemosToby Ellis, Commercial Director, Lakeba Group (Quixxi)

4:15 Fostering a Culture of Innovation — A Google PerspectiveRenee Gamble, Country Manager, Google for Work, Google ANZ

4:35 Close of Day 1 & Networking Drinks

Dr Catriona Wallace, Founder & CEO, Flamingo

DAY 2 – AGENDA Friday 11 November 2016 Hilton Sydney #SYDBanking

8:45 Registration & Networking

9:15 Chairperson’s Opening Remarks – Brad Howarth, Finance & Technology Journalist

9:25 Becoming a True Digital BankUday SareenCEOING Direct

9:45 Leveraging Data Analytics and Understanding Your Customer Journey

Gerry TuckerMD, ANZNICE Systems Australia

10:05 Building upon Personalisation and Digitalisation through Cognitive Banking

Lee HattonCEOUBank

10:25 Industry Presentation

10.45 Morning Tea & Networking

11.15 On-Stage Interview: Fostering Technology Innovation through an Integrated Cloud-Based Platform

Stella ThredgoldExecutive Business EnablementBendigo and Adelaide Bank

11.35 The Future of Financial Services and the Cloud

11:55International Case StudyRe-Imaging the Banking Experience — Financial Empowerment through Social and API Banking

Gé DrossaertBoardmember & CCOFidor AG

12.15 Chairperson’s Closing Remarks and Prize Giveaway

12.20 Networking Lunch

1:20 Close of Conference

Our Speakers

The Future of Banking & Financial Services

Alexis RouchAMP

Catriona NobleANZ

David BoyleNational Australia Bank

Pete SteelCommonwealth Bank

of Australia

Uday SareenING Direct

Gé DrossaertFidor AG

Paul GreenbergDealsDirect.com.au

Michael WeedingAMP

Craig DunnStone and Chalk

Vimpi JunejaBank of Queensland

Lee HattonUBank

David GillespieTAL

Ricardo CorreiaR3 CEV

Dr Stefan HajkowiczCSIRO

John ArnottING Direct

Sam McCreadyBankwest

Kaisu ChristieBank of Queensland

Cliff RichardsAustralian Securities

Exchange

Kristina CurtisBT Financial Group

Dr Leila FourieAPCA

Mike BaldwinWestpac Institutional Bank

Roberto ManconeDeutsche Bank AG

(Germany)

Nick BakerRedBalloon

Andrew HopkinsQBE Insurance

Peter BoniBankwest

Renee GambleGoogle

Stella ThredgoldBendigo and

Adelaide Bank

Lead Sponsor Lead Blockchain Sponsor Silver SponsorsPlatinum Sponsors Exhibitor & Coff ee Sponsor

WIFI & Charging Station Sponsor

Exhibitors FinTech Innovation Sponsors Fintech PartnerSupport SponsorMaster Class Sponsor

Gavin McCairns AUSTRAC