the dark side of enterprise 2 0

The Dark Side of Enterprise 2.0

Kathleen Culver, Greg Lowe

Kathleen CulverBusiness Analyst, Research Junkie and Skeptic

Greg Lowe Social Media Strategist, Founding 2.0 Adoption Council member, Architect and STILLCorporate Troublemaker

The promises of Enterprise 2.0

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•Increased productivity•Anywhere/anytime access•Better sense of “connection”•Unlock hidden expertise•Everyone has a voice•Consumer, not producer controlled•Community is smarter than individuals•Culture Change

Flexible Access

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Benefits•More choices•SME’s at the fingertips•Fast answers to questions•Better sense of connection

ImpactMore interruptions

RisksLoss of productivityLost sense of accomplishmentLoss of deep analysesLoss of flow

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Always On

Benefits•Never disconnected•Work/life balance•Instant gratification•I’m not alone

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ImpactNo downtime

RisksLess “play”Risking tight connections BurnoutReduced performance

Always Virtual

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Benefits•Diverse inputs•Work/life balance•Lower Real Estate & travel expenses•Green

ImpactsLoss of Face timeCan’t emote very well ;*)

RisksMisunderstandings Loss of information exchangeLess camaraderie and rapport

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New 2.0 Venues

Benefits•Broader input/perspective (Crowd Sourcing)

•Multi-lingual advantages•Building corporate knowledge•New corporate behaviors and culture

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RisksQuiet ones crowded outMore noiseFalse statistical confidenceOld behaviors concealed in new clothes

ImpactExposure bias

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Information candy store

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Benefits•Easy access to SME’s•Fast answers to questions•Better sense of connection

ImpactInformation overload

RisksLoss of productivityMore choices reduces confidenceAnalysis paralysisDecisions based on mis-information

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Always Retrievable

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Benefits•No information loss•Searchable•Content rated & tagged•Individuals are not information managers

ImpactBig Brother

RisksMore posturingNo fresh starts

Bottom Line….NO WORRIES

•The Dark Side STILL can't be quantified •Enterprise 2.0 is STILL safe from business case risks •BUT … there may be costs to the individual

Mitigation

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•Avoid “Alert Fatigue”•Unplug yourself•Make your smile count (in person)•Remember the “Wall flowers”•Filter out the noise

(“Eat Healthy, Exercise More”)

Easier said than done

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Dopamine junkies Fears ….

DisconnectionInvisibilitySeeming uncommitted

Imperfect foresightImmunity to Change

Remember

Reach-out

Focus

Unplug

Manage our attention as vigorously as our time or money or

any resource dear to us

More information

http://313kec.wordpress.com/http://greg2dot0.wordpress.com

Kathleen – kathleen.culver@alcatel-lucent.comGreg – greg.lowe@alcatel-lucent.com