the brain science behind consumer experience
Post on 24-Dec-2014
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The Brain Science Behind Consumer ExperienceED KING, MICHAEL ALLENBERG AND MARKHAM BUTLER
1940s
“The militant consumer is the problem.” — Advertising Age
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1960s
“The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.” — Theodore Levitt
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1980s
Demographic consumer data enters the scene and market
segments become popular
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2000s
Digital provides anything consumers want, on-demand and on their terms.
Born is the illusion that customers are now in control.
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“95 percent of our purchase decision making takes place in
the subconscious mind.” — Gerald Zaltman
...are consumers really in control?
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We are biologically wired to learn through stories.
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Everything communicates.
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Stories are everywhere.Like unboxing.
Public transportation
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“We made the buttons on the screen look so good you’ll want
to lick them.” — Steve Jobs
We are moving from a society engineered for efficiency to a living, fluid ecosystem of enjoyable, even meaningful experiences.
As designers of experiences, we have it in our power to...
Ed King, Director of Strategy, MaxMedia
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