the art of growth - presentation

UBL – Hassan Bin Rizwan

The Art of Growth

Are You Smarter than a 5th Grader?

FIVE THINGS THAT ARE WATCHED

FIVE THINGS THAT HAVE TO BE PLUGGED IN

FIVE TYPES OF MUSIC FIVE THINGS YOU USE IN THE KITCHEN

FIVE THINGS MADE OF WOOD FIVE MAKES OF CARS

FIVE MEANS OF COMMUNICATION

FIVE EXCUSES TO MAKE WHEN WIFE ASKS FOR

SHOPPING

FIVE TOURIST ATTRACTIONS IN YOUR

CITY

FIVE REASON YOU LIKE YOUR JOB

Important Stuff Setting Standards

What setting you want today? Formal or Informal?

What learning environment would you prefer? Lecture-based or interactive?

Would you like others to talk on the phone during the program?

Would you like to receive rewards for good performance?

Important Stuff

Setting Standards Not a training program This is an EXPERIENCE

– Learning Experience for ALL of us

Be ready to give and receive constructive criticism

Learning Contract

A contract between YOU and YOURSELF

Write ONLY what you want to remember later

Not more than 10 points

“The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius

Understanding the Expectation Game

First Rule of Business

7

Your Role as a Supervisor

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What do others expect of you?1. Boss2. Colleagues3. Juniors

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Your Role as a Supervisor

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A tricky business: Meeting the expectation of your team so they help YOU meet the expectation of your boss!

5 Fingers – 5 Tools

The Art of GrowthDestination

Execution

Effectiveness

Motivation

Relationships

It’s the Start that Stops Most People

Setting Goals

The Columbus Disease

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Learn - Energize - Inspire

He left but he didn’t know where he was going

When he got there he didn’t know where he was

When he got back he didn’t know where he had been

And he did this three times in seven years

IMPORTANCE OF SETTING GOALS

In the words of Zig Ziggler – video

Also notice the presentation style of Zig Ziggler

SMARTER Goals

S

•Specific

M

•Measurable

A

•Actionable

R

•Realistic

T

•Time bound

E

•Evaluate

R

•Revise

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Using SMARTER as a Planning Tool14

S

M

A

R

T

E

R

SMARTER

SMARTER

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SMART Goals15

UBL wants to start UBL Mini Branches – Set SMART Goals

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Secret Message16

Can you decipher the coded message?

5 Fingers – 5 Tools

The Art of GrowthDestination

Execution

Effectiveness

Motivation

Relationships

Using CSFs and KPIs to Achieve Effective Execution

Executing Effectively

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PERFORMANCE19

7 Secrets to Performance

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P.E.R.F.O.R.M.20

Purpose Clarity Result oriented Individual’s roles are

clearly understood

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P.E.R.F.O.R.M.21

Empowerment Members are allowed

to make decisions for their roles

SOPs authorize members to make decisions and hold them accountable

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P.E.R.F.O.R.M.22

Relationships No favoritism by the

leader Open and supportive Disagreements are

respected – not taken personally

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P.E.R.F.O.R.M.23

Flexibility Leader is willing to

listen to ‘different’ ideas

Members adapt to the different changes

Multiple solutions are explored when faced with problems

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P.E.R.F.O.R.M.24

Output Performance standards

are set high Output is expected of

high quality High quality output by

one person is set as a benchmark

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P.E.R.F.O.R.M.25

Recognition Save the spotlight for

your team Individual’s efforts are

recognized among all members

Praise in public – reprimand in private

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P.E.R.F.O.R.M.26

Morale Individual’s feel good

about the team Members understand

the contribution the team is making to the organizational effort and their careers

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ABC of Performance Measurement Success Factors

Elements or factors that help you achieve certain objectives

Examples ‘Timely completion of

work’ ‘Maintaining discipline’ ‘Achieving targets’ ‘learning and growing’

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ABC of Performance Measurement KPIs

Ways to measure success quantifiably

Examples ‘No of new customers

acquired’ - Sales ‘Employee turnover’ - HR ‘Mean Time Between

Failure’ - Operations ‘Availability of system’ - IT

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5 Essentials of KPIs29

Should be designed to measure some success factor

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5 Essentials of KPIs30

KPIs should measure LIVE performance – not past performance

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5 Essentials of KPIs31

KPIs should connect with ALL members of the team

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5 Essentials of KPIs32

Should be designed so that they can be measured in numbers or percentages

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5 Essentials of KPIs33

Should be derived from organizational objectives

5 Fingers – 5 Tools

The Art of GrowthDestination

Execution

Effectiveness

Motivation

Relationships

Your Days will Never Have More than 24 Hrs!!!

Time Management

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Time Management Matrix

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ICrisesPressing ProblemsDeadlines

ICrisesPressing ProblemsDeadlines

IIPlanningPreparationPrevention

IIPlanningPreparationPrevention

IIIInterruptionSome Calls/EmailsSome Meetings

IIIInterruptionSome Calls/EmailsSome Meetings

IVJunk MailSome callsEscape Activities

IVJunk MailSome callsEscape Activities

Urgent Not Urgent

Imp

ort

an

tN

ot

Imp

ort

an

t

Important Or Urgent

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• Importance and urgency are not the same things. An urgent task is not necessarily important and an important task may not necessarily be urgentTime

Important Important + Urgent

ProcrastinationProactive Reactive

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Research!!

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I20-25%

25-30%

I20-25%

25-30%

II65-80%

15-20%

II65-80%

15-20%

III15-20%

50-60%

III15-20%

50-60%

IV1-2%

4-5%

IV1-2%

4-5%

Urgent Not Urgent

Imp

ort

an

tN

ot

Imp

ort

an

t

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How Well You Manage Your Time

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Score Comment

46-75You're managing your time very effectively! Still, check the sections below to see if there's anything you can tweak to make this even better.

31-45You're good at some things, but there's room for improvement elsewhere. Focus on the serious issues below, and you'll most likely find that work becomes much less stressful.

15-30

Ouch. The good news is that you've got a great opportunity to improve your effectiveness at work, and your long term success! However, to realize this, you've got to fundamentally improve your time management skills. Start below!

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Insight

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Goal Setting (Questions 6, 10, 14, 15)

Prioritization (Questions 1, 4, 8, 9, 13, 14, 15)

Managing Interruptions (Questions 5, 9, 11, 12)

Procrastination (Questions 2, 10, 12)

Scheduling (Questions 3, 7, 12)

5 Fingers – 5 Tools

The Art of GrowthDestination

Execution

Effectiveness

Motivation

Relationships

Motivation is the Diet of Consistently High Performers

Motivation

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What Motivates You? Motivators

Status Power Material Rewards Autonomy Expertise Creativity Affiliation Search of Meaning Security

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Motivators44

What MOTIVATORS work for your team?

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Maslow’s Need Theory

Our needs influence our behavior

Needs appear in the order of importance

One advances to the next level once the previous is satisfied

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5 Fingers – 5 Tools

The Art of GrowthDestination

Execution

Effectiveness

Motivation

Relationships

Dr. Robinson’s Dilemma !!

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A Must-Have for the Team Leader

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Empathy:The ability to put yourself in others’ situations and think from their point of view

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OWN YOUR

FEELINGS

VENT IT

OUTLEADERSHIP PICKLES

04/12/2023Hassan Bin Rizwan50