technology for us: knowledge work, knowledge workers, & enterprise effectiveness
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Technology for UsKnowledge work, Knowledge workers,& Enterprise effectiveness
Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.comjim.mcgee@newshorehamconsulting.com847.867.1086
Facebook and Blogs and Twitter, Oh my!
ServicesLandscape(circa 2008)
Point of view is worth 80 IQ pointsAlan Kay
Knowledge workers• Autonomy • Authority• Discretion• Communication• Collaboration
Uniformity/Uniqueness
Visibility/Invisibility
Characterizing knowledge work
Abstraction
Individual
Social
Annual Report
Block diagram
Blog Blog post
Blueprint
Book
Bookmark Business card
CAD drawing Calendar
Group Calendar
Case study
Catalog
Concept map
Contract Conversation
Course
Database query
Dialog map
Encyclopedia
Equation
Graph
Instant message
Interview notes
Library
Mindmap
Napkin sketch
Note
Org chart
Outline
Performance review
Phone call
Phone directory
PowerPoint presentation
Press release
Proposal
Regression model
Resume
Rolodex
RSS feed
Search results
Speech
Spreadsheet
Story
Syllabus
Term sheet
Tweet
Voice mail
Webpage Work plan
Whiteboard diagram
YouTube video
Knowledge “Stuff”
Structure
Individual
Social
Annual Report
Block diagram
Blog Blog post
Blueprint
Book
Bookmark Business card
CAD drawing Calendar
Group Calendar
Case study
Catalog
Concept map
Contract Conversation
Course
Database query
Dialog map
Encyclopedia
Equation
Graph
Instant message
Interview notes
Library
Mindmap
Napkin sketch
Note
Org chart
Outline
Performance review
Phone call
Phone directory
PowerPoint presentation
Press release
Proposal
Regression model
Resume
Rolodex
RSS feed
Search results
Speech
Spreadsheet
Story
Syllabus
Term sheet
Tweet
Voice mail
Webpage Work plan
Whiteboard diagram
YouTube video
Knowledge “Stuff”
Structure
Notebook Binder
File DirectoryFile Folder
Shared DriveDVDThumbdriveDaytimer
Blackberry
RSS FeedBlogWiki
Book eBook DatabaseKnowledge “Containers”Intranet Data
Warehouse
Individual
Social
Annual Report
Block diagram
Blog Blog post
Blueprint
Book
Bookmark Business card
CAD drawing Calendar
Group Calendar
Case study
Catalog
Concept map
Contract Conversation
Course
Database query
Dialog map
Encyclopedia
Equation
Graph
Instant message
Interview notes
Library
Mindmap
Napkin sketch
Note
Org chart
Outline
Performance review
Phone call
Phone directory
PowerPoint presentation
Press release
Proposal
Regression model
Resume
Rolodex
RSS feed
Search results
Speech
Spreadsheet
Story
Syllabus
Term sheet
Tweet
Voice mail
Webpage Work plan
Whiteboard diagram
YouTube video
Knowledge “Stuff”
Structure
Notebook Binder
File DirectoryFile Folder
Shared DriveDVDThumbdriveDaytimer
Blackberry
RSS FeedBlogWiki
Book eBook DatabaseKnowledge “Containers”Intranet Data
Warehouse
Digital lenses (typical)
Email Web browser PowerPoint Word Excel
Individual
Social
Annual Report
Block diagram
Blog Blog post
Blueprint
Book
Bookmark Business card
CAD drawing Calendar
Group Calendar
Case study
Catalog
Concept map
Contract Conversation
Course
Database query
Dialog map
Encyclopedia
Equation
Graph
Instant message
Interview notes
Library
Mindmap
Napkin sketch
Note
Org chart
Outline
Performance review
Phone call
Phone directory
PowerPoint presentation
Press release
Proposal
Regression model
Resume
Rolodex
RSS feed
Search results
Speech
Spreadsheet
Story
Syllabus
Term sheet
Tweet
Voice mail
Webpage Work plan
Whiteboard diagram
YouTube video
Knowledge “Stuff”
Structure
Notebook Binder
File DirectoryFile Folder
Shared DriveDVDThumbdriveDaytimer
Blackberry
RSS FeedBlogWiki
Book eBook DatabaseKnowledge “Containers”Intranet Data
Warehouse
Knowledge management tasksHygiene Tagging/Metadata
File namesTimestampsStandard MetadataVersion Control
ContextualizingNarrating WorkDigital PortfoliosIssue/Opportunity ThreadsCommunities of PracticeCommunities of Interest
Solving for PatternAfter Action Reviews (AAR)Patterns of PracticeFramework Development Tag Cloud AnalysisWhite Space Discovery
User generated taggingControlled vocabulariesDirectoriesSocial Networks – InternalSocial Networks – External
Reflective practicePortfolio management Learning while performing
Individual
Social
Annual Report
Block diagram
Blog Blog post
Blueprint
Book
Bookmark Business card
CAD drawing Calendar
Group Calendar
Case study
Catalog
Concept map
Contract Conversation
Course
Database query
Dialog map
Encyclopedia
Equation
Graph
Instant message
Interview notes
Library
Mindmap
Napkin sketch
Note
Org chart
Outline
Performance review
Phone call
Phone directory
PowerPoint presentation
Press release
Proposal
Regression model
Resume
Rolodex
RSS feed
Search results
Speech
Spreadsheet
Story
Syllabus
Term sheet
Tweet
Voice mail
Webpage Work plan
Whiteboard diagram
YouTube video
Knowledge “Stuff”
Structure
Notebook Binder
File DirectoryFile Folder
Shared DriveDVDThumbdriveDaytimer
Blackberry
RSS FeedBlogWiki
Book eBook DatabaseKnowledge “Containers”Intranet Data
Warehouse
Digital lenses (emerging)
Blogs WikisSocial Networks MindmapsRSS Aggregators
ExperimentEncourageEmpowerEvaluateEvolve
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