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Technische Universität MünchenUniversitätsbibliothek
Dr. Caroline Leiß, IATUL Seminar 2010 1
Best Practice Examples: Qualification Profiles and Vocational Training for Information Literacy Professionals
Dr. Caroline Leiß
IATUL Seminar: Librarians' Skills in a Changing Environment
Munich, November 30 - December 1, 2010
Technische Universität MünchenUniversitätsbibliothek
1. Starting Point: Advanced Training at TUB 2003 - 2009
2. New Services: Department of Information Services
3. New Challenges: Qualification Profile for Information Professionals
4. Getting started: Advanced Training for new Information Librarians
5. Long-term Approach: Comprehensive and Structured Advanced Training at TUB 2010/11
2Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
1. Starting Point: Advanced Training at TUB 2003 - 2009
Internal program for advanced training since 2003
• Online calendar of trainings and workshops• Trainings are open to all staff members• Library covers expenses; participation always during working hours• Organizational and Technical Infrastructure, Training room • Approx. 20 Courses p.a., 10 up to 60 participants• Courses in four areas: Specialist Knowledge for Librarians / Background
Knowledge for Librarians / Social Skills / General Education• Internal (from TUB) and External Lecturers• Teaching Methods: Lectures / Face-to-Face-Teaching / Excursions /
Workshops
• Supplemented by In-House Internships for Staff Members
3Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
2. New Services: Department of Information Services
For example
August 2009: foundation of a new department of information services
Objectives:
• Elaborate a portfolio of client-specific information services
• Implement a team approach (library information teams / „BITs“)
• Use different communication channels like SMS, chat, phone, face-to-face-interaction, blended learning, e-learning, …
• Develope and manage information services in different teaching methods like face-to-face-training, blended learning, e-learning, …
• Proactive approach: seek alliances with patrons and faculty
• Set clear performance indicators and establish a quality assurance system
4Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
2. New Services: Department of Information Services
InformationCenter
Library InformationTeams („BITs“)
MediaProduction
Department of Information Services
• Mail• Chat• SMS• Phone• Personal Consultation
• Guided Tours• Trainings• Workshops• Newsletter
• Poster• Flyer• E-Learning• Tutorials• Information• AudioGuide
5Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
2. New Services: Department of Information Services
Who works in the new Department?
• recruitment of additional staff required: integration of staff from other departments, approx. 6 hours / week
• BITs: 33 staff members, infocenter: 21 staff members
• team approach
Where is the workplace of the new department‘s staff?
• in background (phone, chat), mediaproduction, organization, administration
• in public: lectures, trainings, workshops, individual consultations
6Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
2. New Services: Department of Information Services
What services are they supposed to offer?
• Proactive approach to patrons
• target groups: all library users, especially high schools, students and faculty
• level: all levels from basic to specialized
• languages: english and german
• communication channels: spoken (face-to-face, phone) and written (chat, e-learning, …)
• thematic areas: general reference, guided tours, literature search, databases, scientific writing, literature administration program, all subjects covered by TUM faculties transliteracy training
7Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
3. New Challenges: Qualification Profile for Information Professionals
Very specific training requirements for 54 persons from different departmens, with different educational background, different work experiences, abilities and preferences (21 persons in infocenter, 33 persons in BITs).
development of a structured and comprehensive vocational training program for all persons working in Information Services
integration into a vocational training program for all staff members
requirements: basic training and specific trainings for teams and individuals
what are the key competencies for information librarians?
8Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
1. Library Competency(in situ)
2. Information Literacy / Information Search
3. Technical expertise6. English for Librarians
5. Social SkillsDidactics
4. Background Knowledge
Qualification Profilefor InformationProfessionals
3. New Challenges: Qualification Profile for Information Professionals
9Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
4. Getting started: Advanced Training for Information Librarians
A few figures: time span June to December 2010
29 trainings for BITs and infocenter
approx. 320 persons attending ( = 900 man hours)
Methods
• In-class lectures (lectures, workshops, excursions, trainings)
• blended learning (in-class lectures + e-learning modules for preparation and follow-up)
• Individual training at workplace (e-learning, audio-guides, research, reading)
• internships with other teams and departments
• Training on the job
10Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
4. Getting started: Advanced Training for new Information Librarians
Part 1: Library Competency
Lecture: Library Profile of the TUB
Guided Tours for Staff Members in branch libraries of TUB
Part 2: Information Literacy / Information Search
Individual preparation with e-learning modules
Training: Basic Knowledge and Search Strategies in Online-Catalogue, Internet, Databases, Document delivery services, …
Workshops: Faculties at TUM – Organisation, Contact Persons, Fields of Research
Training: Databases (general and subject-specific competences)
Training: DIN-Standards
11Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
4. Getting started: Advanced Training for new Information Librarians
Part 3: Technical expertise (… more to follow)
Workshop: Web 2.0 (services, terms and definitions)
Part 4: General
Lecture: Reform of german high school and its effects on libraries
Training: Reference management software (Citavi)
Training: Basics of scientific writing standards: citations and bibliography
Lecture: Current and emerging trends in libraries
Part 5: Social Skills (… more to follow)
Part 6: English for Librarians (… more to follow)
Guided tour in english (audioguide)
12Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
13Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
4. Getting started: Advanced Training for new Information Librarians
Preliminary results:
120 events for library users from september to december 2010
(guided tours; basic and advances courses in literature research in online catalogue, databases and internet; reference management software; document delivery services).
2200 participants
(students, staff from faculties and university administration, pupils, teachers)
Technische Universität MünchenUniversitätsbibliothek
5. Long-term approach: Structured Advanced Training at TUB 2010 ff.
LibraryCompetency
InformationLiteracy
Technical expertise
Englishfor
Librarians
Social SkillsDidactics
BackgroundKnowledge
Qualification Profilefor Information
Services Professionals
15Dr. Caroline Leiß, IATUL Seminar 2010
All Staff Members
TeamsBITs
TeamsBITs
TeamsBITs
Individual StaffMember
Individual StaffMember
Individual StaffMember
In-class lectures
E-LearningBlendedLearning Reading Internships
Training on the job
StudyGroups
Technische Universität MünchenUniversitätsbibliothek
5. Long-term approach: Structured Advanced Training at TUB 2010 ff.
Annual planning of advanced training
• In compliance with the objectives of TUB
• In cooperation with personnel development division
• In coordination with training and information needs of the departments
• Continuous trainings for all six core areas
• Approx. 12 in-class courses per year for all library staff, supplemented by trainings for teams and working groups
• Different learning strategies and didactic methods
• Individual Learning Plans and Success Controls
• Quality Assurance and Evaluation
16Dr. Caroline Leiß, IATUL Seminar 2010
Technische Universität MünchenUniversitätsbibliothek
Thank you for your attention!
Dr. Caroline LeißTechnische Universität MünchenUniversitätsbibliothekArcisstraße 21D-80290 MünchenTel.:089/289-28653E-Mail: cleiss@ub.tum.de
17Dr. Caroline Leiß, IATUL Seminar 2010
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