take control of application performance

Take Control of Application Performance

Live Webinar Brought to you by Riverbed Technology

Take Control of Application Performance

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Julie Craig Research Director, Enterprise Management Associates

“Take Control of Application Performance On and Off the Cloud”

Keith O'Connell Enterprise Architect, XTIVIA

“Resolving Critical Production Issues for a Major US Healthcare Provider”

The Speakers

Mike Sargent SVP & General Manager, Riverbed Technology

“Take Control of Apps with the All-New SteelCentral AppInternals 10”

Julie Craig Research Director, Application Management Enterprise Management Associates, Inc. www.enterprisemanagement.com

Take Control of Application Performance On and Off the Cloud

June 26, 2015

Agenda

Slide 4 © 2015 Enterprise Management Associates, Inc.

• Today’s companies run on software• The face of complexity• From firefighting to prevention: taking control with Application Performance

Management (APM)• APM outcomes and benefits

All data points in this presentation are drawn from EMA survey-based research: “Application Performance Management (APM) in the Age of Hybrid Cloud” – OR – “DevOps and Continuous Delivery: Ten Factors Shaping the Future of Application Delivery”: Available at www.enterprisemanagement.com

“Incorporating new technologies” a top challenge

Slide 5 © 2015 Enterprise Management Associates, Inc.

What are the top three (3) overall concerns/challenges affecting your IT department?

40%

36%

36%

34%

26%

24%

23%

Incorporating new technologies such as cloud and mobile into the technology

Acquiring personnel with the right skills

High cost of administration ties up too much budget

Business alignment

Lack of application-focused versus silo-focused monitoring/mgmt tools

Internet of Things (IoT) considerations such as sensor networks, etc.

Difficulty meeting demands of the business in a timely manner

Challenge 1: Reduce time required for problem solving/root cause analysis

Slide 6 © 2015 Enterprise Management Associates, Inc.

8%

21%

18%

23%

10%

6%

1 hour or less

2 - 4

5 - 7

8 - 10

11 - 12

13 - 15

8 – 10 “people hours” most often required to solve escalated problems

For those problems escalated beyond Level 1 support, what is the average # of total “people hours” required to evaluate, diagnose, & fix the problem from start to finish (custom

applications)?

Challenge 3: Eliminate “intermittent problems”

Slide 7 © 2015 Enterprise Management Associates, Inc.

What are your department's top three (3) "pain points" regarding application management in general? (Ranked at #1 of 3 options)

27%

19%

15%

13%

9%

6%

5%

5%

Intermittent problems with no obvious

Troubleshooting/root cause analysis take

Changes not well documented or controlled

Inefficient problem notification

Technology silos

Lack of tools

Lack of expertise

Lack trending knowledge needed for

When problems aren’t solved, they come back to haunt you

Showcase: Resolving Critical Production Issues for a Major US

Healthcare Provider Using APM June 18, 2015

Keith O’Connell - Senior Enterprise Architect

AGENDA

❖  Detail the overall scenario ❖  Review the specifics of the environment

❖  Deep dive into analysis & triage process

❖  Summary of the solution

OVERALL SCENARIO

❖  Major US-based Healthcare Provider ❖  Public-facing Portal application servicing over 3 million active

users

❖  Experiencing intermittent performance degradation and service outages

❖  Business impact: over $50,000/day in support and opportunity costs across multiple business units

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The All-New SteelCentral AppInternals 10 Take Control of Application Performance

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End User Network Web Apps Services Databases

Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions

Silo’d Performance Management

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Technology Trends Only Increase Complexity

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Take Control of Application Performance Introducing SteelCentral AppInternals

MONITOR ALL TRANSACTIONS, ACROSS ALL USERS, ALL THE TIME while capturing second-by-second system metrics in production

TO … IMPROVE APPLICATION PERFORMANCE

OPTIMIZE END USER EXPERIENCE

MEASURE BUSINESS IMPACT

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SteelCentral AppInternals: Key Capabilities and Benefits

Powerful  on-­‐demand  analy0cs  

2-­‐Clicks    To  Root    Cause  

Modern    Web  UI  &  Dashboard  

Install  and    use  in  

15  minutes  

PROACTIVELY  IMPROVE  PERFORMANCE  

RECONSTRUCT  &  DIAGNOSE  INCIDENTS  IN  DETAIL  

NEVER  MISS  A  PERFORMANCE  PROBLEM  

Expose    ALL    

Problems  

AppInternals

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Never miss a performance problem

You’re only two clicks from an answer to any performance

problem.

Monitor user experience, applications, infrastructure,

and key business transactions from an

interactive web-based dashboard.

Let’s drill down into the “home” transaction type

which is experiencing delays

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Drill down to isolate impacted transactions

Review all impacted transactions within the specified timeframe.

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Reconstruct & diagnose incidents in great detail

Trace every transaction from user device or browser, to the application backend, while capturing second-by-second system metrics

Reconstruct and analyze incidents in great detail to fix code, SQL,

infrastructure, or remote calls.

© 2014 Riverbed Technology. All rights reserved. 19

Proactively identify bugs before they cause incidents

SLOWEST TRANSACTIONS OR ONES WITH MOST EXCEPTIONS

APPLY FILTERS

RUN QUERIES

BUILD AND SHARE REPORTS

Analyze billions of transactions using simple queries to expose bugs, to

discover anomalies, to derive business insights or to plan for capacity.

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E.g.: Report for Business Insights

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AppInternals promotes faster releases & higher quality Build and Deliver Great Applications

Validate that code performs well; leverage diagnostics to fix bugs without reproducing them

Test app for problems and share diagnostics when anomalies are detected

Deploy and monitor app in production; share diagnostics when issues are detected

Measure user experience, usage trends and measure business impact of the app

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Seamless app visibility across user devices and environments Built for Datacenters and the Cloud

AppInternals

CLOUD

END USER DEVICE

DATACENTER

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Successful AppInternals Customers Worldwide – In Every Industry

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“We’re now able to look inside of the developers’ code – without having to modify the code – while it’s running in our production environment. That’s fantastic. I can’t imagine someone running a site of any real size without this capability.”

Eric McCraw Global Web Systems Manager for IT, National Instruments

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“I would absolutely recommend AppInternals to any organization as it has proven very beneficial and has saved our company hundreds of thousands of dollars in time lost due to application instability and MTTR.” Steve Kostiuk App Dev & Support Manager, Specialized Loan Servicing

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Summary

Never miss a performance problem with complete application visibility to back you up

Reconstruct problems in great detail to accurately diagnose root cause; eliminate guesswork

Proactively expose bugs before they cause major outages, and continuously improve performance

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For more info and a FREE trial please visit

www.appinternals.com