symposium engagement analytics

Jon Ingham @joningham

Understanding Engagement and Employee Sentiment

www.joningham.com/advice strategic-hcm.blogspot.com

Jon Ingham• Strategic HR

consultant• Technology analyst•  Involved in launch of

Engage for Success• Symposium Events

faculty, delivering ‘People Planning, Measurement and Analysis’

Introduction

Jon Ingham reckons traditional surveys will continue to play an important role. He stresses that data should be used to change the way people behave. “Getting data more quickly and more regularly doesn’t really increase this insight and may result in moving from a strategic perspective to engaging in more short-term activities.”

Dave Ulrich cautions “The tool should help provide better information and access to delivering better business results.”

Understanding Engagement

Source: http://www.hrmagazine.co.uk/hr/features/1151701/next-generation-employee-engagement-tools

Evidence Based Engagement

Sources: http://www.engageforsuccess.org/ideas-tools/employee-engagement-the-evidencehttp://www.engageforsuccess.org/wp-content/uploads/2014/03/Rob-Briner.pdf  

Useful to have some Theory

Validity

Reliability

Createvalue

Addvalue

Value formoney

Sources:1. © Jon Ingham, http://www.joningham.com/advice/value-triangle 2. Gary Hamel, The Future of Management  

Adding (Medium) Value

Traditional Engagement Surveys

Input / Investment Activity Outcome Business

Impact

Prescriptive Analytics

Strategic  Drivers  

Employee  Engagement  

Index  

1.  Sa9sfac9on  with  Day-­‐to-­‐Day  

Work  Experience  (3.52)    

2.  Sa9sfac9on  with    Support  for  Career  

(3.00)    

1.  I  do  interes-ng  work    (3.68)  2.  This  Place  is  a  fun  place  to  work  (3.12)  3.  I  feel  confident  in  applying  procedures  (3.42)  

4.  My  work  uses  my  full  poten3al    (2.94)  

5.  I  am  fairly  rewarded  for  my  job(3.06)  

Employee    engagement  

(3.34)  •   sa9sfac9on  

•   inten9on  to  stay  •   advocacy  

1.    I  have  valuable  appraisals(2.82)  2.  I  know  what  I  need  to  do  to  be  successful  (3.25)  3.  I  am  able  to  get  the  training  I  need  (3.06)  4.  My  manager  and  I  plan  my  skills  (2.76)  

Creating (High) Value

Eg Social Recognition

Source: Workstars. Also Achievers, Globoforce, Tembosocial, Jostle, WooBoard, WorkAngel  

Creating (High) Value - Other

Sources:1. Alan Watkinshttp://www.changeboard.com/content/4879/leadership-and-management/talent-management/future-talent-conference-2015-alan-watkinss-presentation-slides 2. Silverman Research  

Value for Money – Mini Surveys

Source: BlackbookHRAlso CultureAmp, TinyPulse, QuestBack, RoundPegg, KnowYourCompany,, 15Five, NikoNiko, Glint IncOfficeVibe, Waggl, Survey Monkey

Value for Money – Big Data

Creating Value Systems Eg Enterprise Social Networks Generating Big Data

Source: OrganisationViewAlso see Kanjoya, Digital Reasoning, VoloMetrix,

Creating Value Systems Eg Gamification Generating Big Data

Source: eMee http://www.emee.co.in/enterprise.html

Creating Value Systems Eg Gamification Generating Big Data Shanda Games provides each employee with a virtual city. Employees are awarded virtual objects for completing tasks or projects and these can be used to decorate their cities. Each city owner is also able to decide on what their city’s weather for the day is going to be, and Shanda measures the mood of the organisation by scanning how nice the weather is each day.

Value for Money - ‘Big’ Data

Source: CelpaxAlso eMooter, Morale.me

Value for Money ‘Big’ Data

Sears Project MoodRing tracked the emotions of its retail staff mood using mood-tracking systems on the company’s time clocks, collecting 80,000 moods per day over 15 months.They identified more positive moods of their salespeople led to customers buying more purchase peripheral products, like surge protectors, extra cables and protective warranties.The data team has piloted an automated email program that sends store managers videos and short training programs on how to motivate people.

Big Data – Wearables

Sources: 2. Galvanic Skin Response sweater hIp://www.theguardian.com/technology/2013/dec/03/wearable-­‐tech-­‐ger-­‐mood-­‐sweater

Big Data - Wearables

Sources: 2. Hitachi Business Microscope

Ensure It’s Not Disengaging!

Sources:http://web.archive.org/web/20150101054835/http://finance.yahoo.com/news/big-data-knows-youre-going-130331790.html  

Better (Perhaps)

Source: http://iamnotawidget.com  

For More Information

info@joningham.com

www.joningham.com / www.joningham.com/advice

strategic-hcm.blogspot.com

linkedin.com/in/joningham

twitter.com/joningham

07904 185134

Or

See: http://www.symposium-events.co.uk/event/people-planning-measurement-and-analysis-wpm08/