sydnee adams resume 2016 (4) (2)

Sydnee Adams3000 Evangeline St Apt 195

Monroe, LA 71201Phone: 337-936-6620

E-mail: ssadams2010@gmail.com

EducationUniversity of Louisiana at MonroeBachelors of Science in Finance with a double major in Risk Management and Insurance (May 13, 2017)

ExperienceConsumer and Small Business Offline Subject Matter Expert (July 1, 2014 –Present)CenturyLink (100 CenturyLink Ave Monroe, LA 71203)

Responsible for assisting customers with online requests for new service, responding to consumer emails in regards to various service and billing issues, and assisting with the development of new, innovative procedures and tools for customer assistance

Worked with 3rd party IT representative from IBM to develop automation tools designed for efficiency in completing service requests

Training new and rotating employees on team procedures

Sales Representative (April 2014 – July 2014)Prime Communications, L.P. (AT&T Retailer) (12550 Reed Rd. Suit 100 Sugar Land, TX 77478)

Informing customers of the latest technology offered by AT&T Educating customers on new their device purchases and service plans for their

mobile and wireless devices, home phone, and Internet services

Senior Operations Analyst (July 7, 2013 – March 9, 2014)J.P. Morgan Chase Mortgages (743 Kansas Ln. Monroe, LA 71203)

Review and analyze mortgage document Locate and correct informational errors within documents Finalize and confirm the sales and purchases of mortgage loans

Skills Able to fluently operate Microsoft Word, Excel, and PowerPoint Speak and read French (moderately) Communication Organizational Analytical Thinking and processing Processing Information from multiple sources

Resume: Sydnee Adams

Time Management Budgeting (financial management) Time Management Working in multiple systems simultaneously (multitasking) Basic Risk Management training Peer and Superior Training Project Management

Organizations Sigma Alpha Pi (The National Society of Leadership and Success) The National Association of University Women

Other Experience Assisted CentruyLink partner IBM with the development of multiple service and

efficiency applications

ReferencesRev. Gerald W. Perkins Sr. (Pastor Union Baptist Church) (Jennings, LA 70546) Office: (337) 824-1369 Cell: (337) 515-8744

Juston Jones (Specialist 3 CenturyLink Corporate Offices) (Monroe, LA 71201) Cell: (337) 303-7381

Matthew Acosta (Supervisor Queues CenturyLink Consumer and Small Business Offline Support) (Monroe, LA 71201) Office: (318) 330-6376

Pastor James M. Bibby Sr. (Pastor Litroe Church of God in Christ ) (Litroe, LA 71260) Cell: (318) 608-9580

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